HiBid review: Suspended account

After trying to find out why my account has been suspended, I finally found out today that the suspension was made by Assured Asset Exchange. From what I can understand, I made several successful bids on 9/08/2023 and one bid on 9/11/2023. Afterwards I received email with copies of my invoices #19994 & #19890, both marked PAID IN FULL.

I received the items for invoice #19890 in the amount of , but never received the item for #19994. I was not charged for the second invoice in the amount of and when I checked my account, there is no charge for that item, but I also did not receive the item. However, there is a charge of on my account for the first invoice. I was told that I had been contacted by email 3 times that I owed and since I did not respond, I was suspended. I have many emails from Assured, but none telling me that I had an outstanding balance. I did receive emails with both invoices saying PAID IN FULL. (My credit card is on file and all information is correct.) The clerk says she cannot correct this transaction. I have given her permission to run my card through again, but, she refused and told me if I mailed a check for this amount, it would also be refused. She says I will remain suspended until I can raise my score, although I am not allowed to bid, so I do not understand how that will happen.

This suspension has me blocked on ALL HiBid auctions.

When I sign in, I can actually save the watch feature, but when I try to bid, either it lets me bid and my bid goes to "pending, by approval of the auctioneer" and then it is declined later, or

I cannot register and then I get a message that "my account has been suspended."

Please help. I have called every auctioneer I can find and no one knows the answer. I have not been able to locate any other auctioneer that has me suspended and they have not been able to explain the situation. This suspension has me blocked with every Hi Bid site.

My last successful bids were on 9/8/23 and 9/11/23 from Assured Asset Exchange.

The bid on 9/11/2023 still has a STATUS message that "I MAY HAVE WON THIS BID, BUT PRICE NOT REALIZED" and I never received the item or an email asking for information about the bid. I also never received emails explaining my card declined the transaction. This card is reserved for special interest, has a very high ceiling and it has never BEEN declined by anyone in the past, plus this same auctioneer had SUCCESSFULLY used it two days before. However, I did receive the invoice stating PAID IN FULL, as I stated above.

The invoice #s are: 19890 and 19994.

Please try to help me with this situation. I am frustrated and do not understand how this can be repaired, since I am still suspended.

I finally reached AAbid today after leaving many messages and several emails trying to find out what happened. The first time I spoke with the clerk, she told me there might be an outstanding balance, but was going to call me back. I never got a call back. Her emails were not clear what had happened, and they could not offer any suggestions as to what had happened until today when they told me they had tried to locate me by email 3 times advising me that there was an unpaid balance; upon searching my email, there were no emails regarding this transaction except for the invoices. If you could please give me instructions as to how to solve this, I would appreciate it. If further information is needed, please email me at [protected]. Thank you for your help and consideration with this matter.