Hilton Grand Vacations Club review: Points

My name is L., my husband R. and I are Hilton Grand Vacation members who recently attended a timeshare meeting in Cabo San Lucas and upgraded our membership to HGVMAX.
When we were first called by Lynne Berry from HGV we were offered 200,000 Hilton points to attend the meeting. I emailed Lynne after our initial call and asked her if they would be base points or bonus points, and she informed me they would be base points. I then again emailed her to fully verify that the points would be base and would count towards retaining our Diamond Status with Hilton, and she again confirmed this information.
After attending the meeting and upgrading our timeshare, we received our 200,000 points, but quickly realized they were not base points and did not help us with our Diamond Status.
I have personally reached out to Lynne via email and phone 5 times with no response. Robbie and I have spent almost every single day, with no less than 20 phone calls and emails trying to rectify this situation, and we just keep being told that we cannot be helped.
As I am sure you can imagine, we are extremely worn out and frustrated and feel very undervalued. We feel that it is only right that HGV honor what we were told, which was the very reason we attended the meeting in the first place. We truly hope that Hilton can continue to be the company we know it to be and help us rectify this wrong.
Please get back to me at your earliest convenience so we can discuss this situation. I am also attaching the emails from Lynne.