My husband, who is a diabetic, and I were offered a weekend stay for $150.00, and being enticed by the attractive package deal, we decided to attend a 90-minute presentation. However, what we experienced was a sales pitch that lasted approximately 5-6 hours, with no regard for my husband's medical condition, or the fact that we had a special needs child at home with a caregiver. Throughout the presentation, we repeatedly requested to leave, but the representatives insisted that it would only take a few more minutes. It became evident that the sales tactics were manipulative and highly deceiving. The salesman promised us a trip to Greece for $500.00, which sounded irresistible, but he failed to disclose the fact that we would be charged a yearly membership fee and processing fee for every point we used. The information provided in the paperwork was vague and lacked crucial details that we needed to make an informed decision. When I tried to contact the resort to clarify the information, the provided number was nothing but a voicemail, and I never received a callback. Seeing how a reputable brand like Holiday Inn can deceive its customers with false promises and unethical sales tactics is disheartening. We feel that Holiday Inn Club Vacations has exploited us and taken advantage of our situation. I strongly believe that Holiday Inn has breached its duty of care towards us, and we are growing increasingly frustrated that we were not given the opportunity to make an informed decision. We would like our contract canceled as soon as possible.
Desired outcome: Have them take this timeshare back and release us from the fees.
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