Holmes Motors review: Account department

Hello, I'm hoping I can get this matter resolved. I had Purchase A vehicle before from Holmes Motors I paid it out the length of the notes were 3 to 4 years I believe. I paid it out I was never late, so I sent someone that I know to get a vehicle there because I had a good experience with them but it was different people that work there back then. now it's new people that I don't even remember seeing the first time anyway I purchase another vehicle recently from there and then I got sick with Covid so it put me out of work for almost nearly a month and it made me late on one payment I called the account person and let him know (Dereck) and immediate he had a problem with it he did not understand that I was sick with Covid I was like I can send you documentation from my job that shows I was sick (I work for a hospital) he had immediate problem and attitude because he said I had to pay for the license plate also. And now that I'm back at work I explained to him I had to make a check first and I will pay my behind payment and which I did. I had explained also that I was going to pay the license plate when I get paid again which is today Thursday 10/21/2021. I couldn't pay it during business hours I was at work and can't be on my phone so When I called to make a current payment and pay the license plate through the machine it said my account was closed. I know he was the one that did it, I don't understand this way of business and his attitude towards me and not understanding I was sick with Covid and it's all the reason for this mishap. I didn't know it was okay treat a customer for the second time like this.