HomeCinemaCenter.com
Reviews and Complaints

Do not purchase from this company! I was told my bedroom set would be delivered in 4-6 business days. It has been 3 weeks and it is still not here. They never have any idea where your shipment is. It is up to you to call multiple shipping companies to track it down. Now they tell me next week some time. I doubt it since they have already told me this several times. Shipping company told me I would need to have people at the house to unload the semi! Wtf? I am not unloading a semi. Their site says delivery into garage with free lift gate service. I say again, do not use this company to save a few dollars.

We purchased a kitchen table through their site. It arrived a couple weeks later. We've had the table for a little over two months and the screws are already falling out of it. The build quality is poor and I fear I will be buying another kitchen table inside of two years. Also, they failed to pay the freight company so today, two and a half months post delivery, we received a bill from the shipper saying we were delinquent on shipping charges we paid with our order. I called company and the rep acted like it happened all the time. "send us the letter the freight company sent and we'll take care of it." to top it off, they made a $39 profit on the shipping by overcharging for it. Nothing like getting harassed by a freight company for a bill I don't owe. That will be our first and last order from this company.

I cannot believe the awful experience I had with this company, their customer service, their delivery and shipping options and just the overall experience. I ordered a $1, 000 desk online and prior to ordering asked about delivery and assembly, and I was informed that it would require no assembly and be delivered to my home. I was not informed that they would drop it off at the curb of my house and not bring it into my home. I was also not informed that I would need to stalk the company to find out, #1 where my delivery was, #2 when and if it would be delivered.

I never received a confirmation email of shipping, I had to call to find out that my order was in chicago. I was told to call the next day to arrange shipping. I did so, provided the tracking number and then told that they had it sitting in chicago and that no delivery address was given and they would not deliver it to me because they would need the company to call and tell them where to send it (detroit). I called the company *homecinemacenter"and was told they would send the paperwork on, they did not because I called the next day and had to redo the entire process again, finally, someone got through to them. I was then told to call and arrange delivery, I did, and they informed me it would be delivered the next day between 9 and 5, at 3:30 I had not heard back from anyone and so I called the shipper who said that the driver had called me and left me a voicemail about delivery (I had no missed call and no voicemails) then I was informed they would bring it to me that evening. The driver called me to tell me that he would be dropping it off at the curb, but asked if someone could help him since he didnt have the proper vehicle to do so... Obviously no one could help so he had to rearrange delivery for the next day. I called the company immediately inquiring about a cancellation whereas I was informed that there would be"enormous amount of fees" to return, half the cost of the item.

Bottom line, what you think you might be saving with this website, you will make up in confusion, delay, headache and annoyance. Run away. Do not do business with these people.

Ordered bunk beds on december 7th as was told I would get before christmas as this was a santa gift for my 2 and 5 year olds. Was told 3 different times it will ship "tomorrow." after speaking to the same guy today (3 business days before christmas) he was rude, acted as though he didn't care, could not guarantee delivery and hung up on us! Calls then went into voicemail! Had to file a payment claim with paypal for a refund. Starting to think this company is bogus!

Buyer beware! If something on the internet seems too good to be true it probably is! I purchased a couch from them thinking they were a legitimate site, after a week of not hearing anything from them they send a vague email telling me that it is on backorder for a few weeks. Their website never changes to reflect that and continues to say the product is available. If you look through the site, everything is in stock! Just how big of a warehouse do they have? I have yet to hear any responses to my emails. Bad service. Dishonest company.

Ordered a over sized sofa chair on jan 23rd. Received email on jan 30th stating that the chair had shipped and to expect phone call with in 5 to 7 business days to set up delivery in our area. We were never contacted so called shipping company for status. After a wild goose chase to track down chair we were informed that the chair was never shipped, was sitting in warehouse entire time. Home cinema blamed the shipping company, shipping company blamed home cinema, nobody wants to take blame for mistake.
After nearly a month from purchase, the chair was delivered. This is what they do not communicate to you and this is how they get you. The driver will “drop off” the item. The driver will not come inside home. Driver was 2 hours late from 3 hour wait window. By the time he showed up to house it was 730pm and was dark. You must sign for the furniture but what they fail to tell you is that when you sign the delivery slip you are signing that the item is in “good condition” (in print so small unless you have a microscope you will not see it.” you are expected to fully inspect the item, meaning, completely unwrap it, check every nook and cranny, sit on it, use it, make sure all parts are there before you sign and before driver leaves. This is unrealistic for several reasons. A throughout inspection could take hours to see all damage. Drivers are on a schedule and want to “dump and go” second if you are a petite female like me, in this situation the chair was bigger then me, was wrapped like a mummy and was so heavy could not be lifted to inspect underneath. Unlike every other purchase where a delivery slip signature simply states that you received the shipment, this deceptive trade practice indicates that once you sign, you are releasing them from any liability unless you specifically write on the box the item is damaged, broken etc.

After driver left, it took almost an hour our to fully unwrap chart only to find that the chair was broken in 2 pieces. Contacted the driver he stated that he is”just the driver” contacted home cinema within an hour of drop off. Instructed to send and email with pictures. Pictures were taken, emails were sent. No response from company. The person who answers the phone at home cinema center, is also the same person who is the operator, customer service representative, manager and president…it’s a one man show and a joke of a business!
We had to get the credit card company involved to finally get a response. We were given a choice of returning the chair and paying for shipping and a 20% re-stock fee, even though chair was damaged or have someone come out to “repair” the chair.in short, we are stuck with a broken chair that we paid $800 for. A costly mistake on our end for not making the driver wait 2 hours so a military inspection could be performed before signing. Yet after speaking with others who were in the same situation and did everything according to protocol ex”: call within 48 hours, write “damaged” on delivery slip, take pictures etc they still were not resolved with a refund or new chair so i’m not confident had we handled this differently we would have been compensated anyways. Home cinema said they would pay for repair. They sent a repairman, he said it would cost $325 and upward and home cinema stated after the fact that they would only cover $125 of the repair. Our plans for ordering the matching sofa and loveseat from home cinema end here. Save yourself the time and headache and go to a reputable business with customer service.

Don’t make the mistake we did and read:

Ordered a over sized sofa chair on jan 23rd. Received email on jan 30th stating that the chair had shipped and to expect phone call with in 5 to 7 business days to set up delivery in our area. We were never contacted so called shipping company for status. After a wild goose chase to track down chair we were informed that the chair was never shipped, was sitting in warehouse entire time. Home cinema blamed the shipping company, shipping company blamed home cinema, nobody wants to take blame for mistake.
After nearly a month from purchase, the chair was delivered. This is what they do not communicate to you and this is how they get you. The driver will “drop off” the item. The driver will not come inside home. Driver was 2 hours late from 3 hour wait window. By the time he showed up to house it was 730pm and was dark. You must sign for the furniture but what they fail to tell you is that when you sign the delivery slip you are signing that the item is in “good condition” (in print so small unless you have a microscope you will not see it.” you are expected to fully inspect the item, meaning, completely unwrap it, check every nook and cranny, sit on it, use it, make sure all parts are there before you sign and before driver leaves. This is unrealistic for several reasons. A throughout inspection could take hours to see all damage. Drivers are on a schedule and want to “dump and go” second if you are a petite female like me, in this situation the chair was bigger then me, was wrapped like a mummy and was so heavy could not be lifted to inspect underneath. Unlike every other purchase where a delivery slip signature simply states that you received the shipment, this deceptive trade practice indicates that once you sign, you are releasing them from any liability unless you specifically write on the box the item is damaged, broken etc.

After driver left, it took almost an hour our to fully unwrap chart only to find that the chair was broken in 2 pieces. Contacted the driver he stated that he is”just the driver” contacted home cinema within an hour of drop off. Instructed to send and email with pictures. Pictures were taken, emails were sent. No response from company. The person who answers the phone at home cinema center, is also the same person who is the operator, customer service representative, manager and president…it’s a one man show and a joke of a business!
We had to get the credit card company involved to finally get a response. We were given a choice of returning the chair and paying for shipping and a 20% re-stock fee, even though chair was damaged or have someone come out to “repair” the chair.in short, we are stuck with a broken chair that we paid $800 for. A costly mistake on our end for not making the driver wait 2 hours so a military inspection could be performed before signing. Yet after speaking with others who were in the same situation and did everything according to protocol ex”: call within 48 hours, write “damaged” on delivery slip, take pictures etc they still were not resolved with a refund or new chair so i’m not confident had we handled this differently we would have been compensated anyways. Home cinema said they would pay for repair. They sent a repairman, he said it would cost $325 and upward and home cinema stated after the fact that they would only cover $125 of the repair. Our plans for ordering the matching sofa and loveseat from home cinema end here. Save yourself the time and headache and go to a reputable business with customer service.

The operator is often silent on the phone, makes big pauses and can not provide any useful information. When I call that company and it is always the same operator who answers I have impression that my call is not welcomed but rather annoying to the operator who is rude.

I called around september 15 to order an item. The operator confirmed the item is available and is in virginia's factory. I placed an order on september 21 on line for the items stated usually ships in 2 - 3 business days. I called the operator on monday 26 and got an answer that it will be probably shipped next week in octobre!

The operator says to call back later that week to have more information but does not provide any help or assistance at all to try to meet the expectations that the company set up on the website.

It is very disspointing and having the operator on the phone who is not accomodating customer's concerns it is even more frustrating.

I will have to cancel my order!

The operator is often silent on the phone, makes big pauses and can not provide any useful information. When I call that company and it is always the same operator who answers I have impression that my call is not welcomed but rather annoying to the operator who is rude.

I called around september 15 to order an item. The operator confirmed the item is available and is in virginia's factory. I placed an order on september 21 on line for the items stated usually ships in 2 - 3 business days. I called the operator on monday 26 and got an answer that it will be probably shipped next week in october!

The operator says to call back later that week to have more information but does not provide any help or assistance at all to try to meet the expectations that the company set up on the website.

It is very disappointing and having the operator on the phone who is not accommodating customer's concerns it is even more frustrating.

I will have to cancel my order!

These people are rude! I can't believe how I am treated on the phone everytime I call them. Furniture was messed up at the factory and I can't get anyone that cares enough to try and resolve the issue! I would pay twice as much for the furniture to not have to deal with these people. Please shop somewhere else... For your sake.