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Up to March 5, Revenue Canada still DOES NOT HAVE my correct TFSA updated information from Oaken Financial. All banks were supposed to have submitted their TFSA information from 2024 by Feb 28, 2025!
When I called Oaken customer service on Feb 27, Anne told me that 2024 TFSA information from Oaken should have been sent to CRA mid-end of Feb this year. Then Chantal said on Feb 28 that Oaken sends this information to CRA by the END OF MARCH! I asked to be contacted by a Supervisor, named Natasia or Naveen regarding when did Oaken ACTUALLY SENT OUT THIS INFORMATION to CRA as NO ONE COULD TELL ME FOR SURE & CONSISTENTLY!
CRA never received this information from Oaken still late afternoon on March 3 & a live CRA agent named Stephanie confirmed this & that no TFSA information with my SIN number was being processed, etc.
I called Oaken again in the evening of March 3, Asia told me TFSA information from 2024 should have been sent to CRA the last 2 weeks of Feb. Asia said she would send reminder to Supervisor Natasia/Naveen that I am still waiting for their calling me back as per my request.
I called back an unknown number [protected] right after they called at 1pm on March 4. The recorded greeting indicated that they apparently are Home Trust (same to Oaken with different name, Home Bank as well, all same). I left 2 voice messages that they just call my number seconds ago & another voice message that I picked up their call 1 minute ago & they DID NOT SAY ANYTHING WHATSOEVER, NOT EVEN A HELLO! Nobody got back to me from this number ALL DAY!. When I called this number multiple times on March 3, NOBODY EVER ANSWERED TILL THE AUTOMATIC MESSAGE SAID ``This office is now closed`` after 5pm.
Same with a few other Home Trust/Oaken phone numbers that I keep. NO ONE EVER ANSWERED TO ANY OF THESE CALLS I MADE ALL DAY on March 3.
Oaken customer service has been highly inconsistent, incompetent most of the time & deceptive/incorrect information had been given to me a few times before for the past 10 years or so. I still keep this account just for temporary fund harbouring & will be so gladly to move my money away when I find better saving rates from someone else. My stopping giving Oaken any decent deposit for a few years since I was lied to by a customer service agent obviously has NOT made Oaken any better or more consistent as far as I am concerned. Oaken has totally ignored my previous multiple requests to have an automated telephone banking system so that we can perform simple tasks such as checking balance, monitoring fund movements, & so on WITHOUT BEING INTERROGATED EVERY TIME WHEN WE NEED TO DO EVERY LITTLE SUCH THINGS WITH 6-10 ``security``/ ``verification`` questions.
IF I WAS AWARE OF THIS KIND OF CUSTOMER COMPLAINTS & NEGATIVE EXPERIENCES WITH OAKEN`S HIGHLY CUSTOMER UNFRIENDLY OFFICE CONTACT ACCESS/COMPLAINT PROCESS, I WOULD NEVER WANTED TO GIVE OAKEN OR HOME TRUST OR HOME BANK ANY OF MY BUSINESS 10 YEARS AGO !
Recommendation: AVOID
Oaken/HomeTrust has proven to be very inconsistent, unresponsive and incompetent. It is clear that customers and compliance are the last thing that they care about. If you are still trusting in their services, move your money immediately before they cause more trouble, especially given that they are clearly playing games with CRA reporting. Tell everyone and sever all connections.