Honeywell International
Reviews and Complaints

I purchased a ceiling fan a few months back from Honeywell. It was installed by a licensed electrician, who has done lots of work for me, and has always surpassed our expectations. Unfortunately, the ceiling fan we purchased did not work, as it shook and made a loud noise. In fact, it would work if you put it in reverse, but not clockwise. I have sent pictures, taken videos, talked to customer service, etc. They have sent us a new unit, which the blades were warped. Then they sent us a new set of blades and blade arms, still same issue. We have six fans in our home, five from Hunter - all work perfect; and one from Honeywell. I have had the electrician here five times, which comes at a cost every time. I have tried to connect with management, but they will not talk to me. They say they will call me back within 24 - 48 hours, that has never happened. I have never experienced such horrible customer service than I have here at Honeywell. In light of the fact, they won't take time to talk with me, I want to take this time to share my concerns on their products and their lack of customer service through various SMS and media sites; in hopes to prevent others from experiencing such a problem. I will say, I spoke with an individual today named, Randy who tried real hard to get me connected to management, but they would not accept it. I did find their Executive Team and their Board of Directors; so I will work on connecting with them, directly. Very sad that I have to try and contact the CEO and/or Board members of a Fortune 100 company, because management does not care about customer experience.

I have been able to take pension for over a year. I simply just want to start receiving my Honeywell pension due to me.

I have numerous calls to Honeywell and was asked to fax information, License, SS#, DOB, and after faxing it in I had to wait 4 weeks for a review. I received no communication Via e-mail, fax or snail mail. After calling them back now they tell me I need a signature. I have a signature on my license. Why not tell me this when i sent the fax the first time.

I just want to start receiving my pension. Why do I have to go through this torture. On top of everything the call is sent overseas for support and I can't understand but 25% of what they say. This is all on purpose so they don't have to pay me my pension. Horrible! Horrible! Horrible! service.

The thermostat is unsafe. My furnace did not shut off at desired temperature. My home was over 99 degrees when I got home. The batteries died. When that happens, there is no control. When the batteries die, I believe that the furnace/air should shut down. Honeywell will not do anything to resolve this issue. The thermostat should be recalled. They told me I was the only one that this has ever happened to. The internet is full of this problem. My thermostat failed 2/22/23.

On December 12, 2022, my order of 8 Honeywell Ultra Efficiency Allergen MERV 13 Air Filter arrived damaged. All 8 filters were crushed as a result of poor packaging on the part of the Honeywell store. They were put in an improper light weight box that had no side support. I attempted to resolve this on the telephone, however after being told to contact 6 different phone numbers, none of which could assist me and 72 minutes of my time, I gave up. I Then immediately sent Honey/Store an e-mail notifying them of the damage and requesting replacement filters be sent. As of December 21. 2022, I have neither received a response nor have I received replacement air filters.

They no longer manufacture and support their own products. They outsource to failed 3rd party Mobile App companies, like Resideo, and then hook the customer in to years of nightmares trying to use their Honeywell products with an app from a broken company and product that doesn't have good support, and you lose the most important features of your EXPENSIVE Honeywell device(s). Honeywell washes their hands and forces you to work with Resideo to resolve your complaints. Resideo is the most inept and unprofessional company I've ever been involved with. The are rude, burp into the phone loudly and intentionally while talking and don't excuse themselves, they are completely inept on providing support or knowing their product, and they rarely can resolve a complaint or issue. None of the support people know about Connected Savings, how it works or how to cancel it. I'm looking to replace this unsupported and poorly developed aggravation and nightmare that was installed and perpetrated on me.

As of February 4 my husband, John Dano, retired from Honeywell after 21 years with the company. I will not enter into the discussion of why he retired well before he had intended, but we have been eager to end our ties with Honeywell as an employer.

My husband applied for his pension in a lump sum. There have been several issues from the beginning, including Honeywell changing the last day of my husband's employment from the end of January to February 4. That decision meant redoing all of the paperwork that had been sent to their benefits center, and somewhere in there someone decided they would not wire the funds into our account, but send a check. That check says it was issued on May 1. The check was sent to the address of the home in Glendale, AZ we had just left and was not forwarded to us, though I all my other mail had been forwarded. On May 10 the check was supposedly reissued and sent directly to our new address in Texas. however, that check has not arrived. No one at their call center can tell us if it was ever actually even issued.

As of yesterday we were told the company would overnight the check to us in Texas, however, we were given no information as to what company it was to be delivered by, no tracking number to assure it is delivered and headed to the correct place, and no answers from anyone there on hoe to know if in fact the check actually has been issued.

My husband would like to be done with Honeywell. At this point, we are not sure they have any intention of paying their benefits. A the very least, the company seems incredibly uninterested in insuring their retirees have reasonable customer service and answers. If the employees did not feel valued at Honeywell, the retirees will feel even less so.

This was installed by a electrician to replace a ADT controlled system - there is no selection to turn off the fan. If the unit is turned to the off selection (no heat/AC) the fan still runs as the only selections for the fan are Auto and on. The fan runs regardless of the unit not being tuned on wasting power. I recently bought another to replace the 6 month old thermostat getting the higher end wifi enabled thermostat that supposedly has a fan off option but am still researching the installation and went to your site to ask for hepl/question and was sent to another site to pay $5 for a answer. How cheap can a company get? Last Honeywell I will ever buy.

we as electrical contractor s of 46 years purchased a intruder alarm kit came short of a bell box that was listed as included in kit then supply by wholesaler charged 4 times should have been f.o.c
then the one that was finaly supplied was faulty the n incurred 9hours loss of labour @ £38 ph
then charged call charges from honeywell sec tec help line £37.24p for being on hold for 1hour and 30 mins when answerd was told department no longer has a tec for that product
may be next time I'm asked to wire a honeywall directors house i will say no

My home thermostat has been replaced (3) times within a year. Nothing
But problems... And this has cost me a lot of money to have a technician come out!
This is a consumer rip off! It's outrageous! You have records of all the calls that have been made about this problem. I can get the heat sign, but now the air condition sign won't come on!
Please call me at [protected] about the ongoing issues with the thermostat!

I have had numerous unproductive discussions with many different customer service and technical support groups within Honeywell. I was "promised" a replacement wireless thermostat but have received nothing and they no longer even answer my numerous emails requesting status.
Background of issue: I bought an expensive wireless thermostat on Amazon for a new Honeywell wireless thermostat. I had a certified HVAC technician install this thermost. I then had another 2 HVAC technician calls whereby the tech declared in writing that this new Honeywell thermostat is defective and needs to be replaced by the manufacturer. I sent Honeywell my bills totalling $262.00 which I had to pay HVAC to troubleshoot there failed new equipment. I then requested a simple replacement as this product is under new warranty. I have spent over 10 hours on phone with support groups at Honeywell and have sent them all requested information on this issue and still they still have not sent a replacement months later. Here are just some of my emails to Honeywell. Please see the attached photos to support all my claims.

Re: Regarding RedLINK Thermostat and EIM not working with Case [protected] [ ref:_00D6A2HgJj._5002Kh8UeQ:ref ]

O'BEIRNE

11/7/19 8:50 am

To EES HCH Customer Care

Quick replyReply allForwardDelete
Actions

Please see attached information requested
1-pic of thermostat
1-pic of base unit for thermostat EIM
purchase order from Amazon and pic of original box from amazon
Tech papers confirming unit defective
for a 2017 Gas HVAC by Goodman (dual stage high efficiency unit)
PLEASE ship me a new unit ASAP as it is getting cold and a resident is an 88 year old (Joan O'Beirne). I will gladly pay for 1 or 2 day shipping costs.
Send to Jeff O'Beirne 15 Grouse Lane Lloyd Harbor NY 11743
https://photos.app.goo.gl/VXxsw1hSWNenB5HZ7

Is the way a premier company like Honeywell treats customers, making us spend much more money than unit even costs to have HVAC technicians troubleshoot and certify in writing that Honeywell unit is defective and requires immediate replacement. Then we are forced to waste countless hours on phone trying to reach the right groups to discuss issue. I will be highlighting this issue on social media to let other people know Honeywell does not support its products.
Jeffry OBeirne
[protected]@optonline.net
[protected]

First and foremost, the labor laws are being violated by working honeywell employees 12 hours a day for 5 Weeks straight honeywell Intelligrated employees in phoenix are being threatened by supervisors to work these hours with know consideration of honeywell policy they use derogatory language like they are slave drivers because they came from intellligrated they don't follow honeywell welll code of ethics. You have two supervisors there that have there wives on the worksite and literally drives her around in the cart all day and give her preferential treatment over honeywell employees and thats violation of your conduct code which no one adheres to.
Honeywell is not being represented right by former inteligrated employees . African americans are being discriminated against and nothing is being done. Majority of African americans quit for this reason. There may be a lawsuit on arrise if nothing being done

The management on the aerospace assembly line treat the employee like crap.The company makes all sort of money but keep telling them that it's being use to get the company bigger.But management and Ceo still getting bonuses. But can't give the guys that build the engines or make the parts a raise.
The management on the assembly line builds the engines before the due dates for their can take the parts out of inventory yet the engine may not ship for weeks after built.Management close out the work order but still have to do things to ship, so people are clocked on wrong order.We build military engines we suppose to be clocked on the job your working on but you can't if the order has been close out

I have been chasing Etisalat since 10th January for giving me back my security amount AED 2000 dirhams after cancelling my roaming service and changing my phone to pre paid accoun. They even can't give me any news as of when they will return the money and if they're going to return it or not. Can someone help me please

Honeywell in a recent press release claims to be CMMI Level 5 rated. Read below: 2/8/2015 100% Of Honeywell's Global Software Divisions Compatible With CMMI® Maturity Level 5 -- CMMI Maturity Level 5 is the pinnacle of software development excellence -- Positions Honeywell for continuous improvement in the delivery of its business objectives -- CMMI Maturity Level 5 improves software quality, user experience, and predictability of schedule and cost MORRIS PLAINS, N.J., Dec. 8, 2015 /PRNewswire/ -- Honeywell (NYSE: HON) announced today that 100% of its global software divisions are compatible with Capability Maturity Model Integration (CMMI®) Maturity Level 5. CMMI Maturity Level 5 enables continuous business improvement and innovation. For Honeywell, this translates into building and improving enterprise-wide software capability, as well as increasing software quality through reduced errors and defects. Honeywell's CMMI-based improvement program will enable increased profit levels per employee and improved customer satisfaction targets. "Software development and manufacturing have become increasingly important to Honeywell's product portfolio including software-enabled products, solutions enabled by Software as a Service (SaaS), connected offerings, and simulation tools, " said Honeywell Chairman and CEO, Dave Cote. "Like total quality management, a best practice widely adopted in Western manufacturing companies, CMMI is a similar best practice in software engineering." "CMMI Maturity Level 5 is the highest level that can be attained in an appraisal, " said Kirk Botula, CEO at the CMMI Institute. "Maturity Level 5 means that an organization's processes meet the intent of best practice and are repeatable and long lasting, executed according to standardized methods, highly predictable, and are continuously optimized to achieve efficiencies through innovation. By using the CMMI to build excellence into its enterprise-wide software capability, Honeywell will differentiate itself from its industry peers." "Honeywell is committed to building excellence in its software capability, " said Krishna Mikkilineni, Honeywell Senior Vice President, Engineering, Operations, and IT. "CMMI Maturity Level 5's best practices in software engineering are critical to creating products that are intuitive, reliable, and meet current and emerging customer needs. Agile software development emphasizes iterative and incremental development, daily collaboration with the customer, and the use of cross-functional teams to build working software. Both CMMI Maturity Level 5 and agile development are critical to creating products that are intuitive, reliable, and have higher customer value." "A lot of software development is learnable and reusable, and when combined with agile principles can result in robust and high quality products, " continued Mikkilineni. "That's what CMMI helps us to achieve. CMMI Maturity Level 5 takes Honeywell into a higher level of capability, sharpening the competitive edge of our software teams, and verifying our operations and customer satisfaction are the 'best of the best' in the industry." "Our world-class software teams are developing better products, faster and at a lower cost through improving standards, processes, and procedures, " concluded Cote. "We view compatibility with CMMI Maturity Level 5 as an important differentiator, providing us with a competitive advantage that will help us achieve our long-term business objectives." I guess i should say they claim to be "compatible" but we all know that is semantics and they are trying to convince everyone that does not know the difference that they are recognized and rated as CMMI Level 5 when in fact they are no where near that, and from what i see daily, they could not get rated at CMMI Level 3 They are going to scam some folks and airlines which means they are goign to endanger our children.

Honeywell Wifi Thermostat
Thought this was a good unit until it went up in smoke 7 months after installation.
Called Honeywell where they asked me to send them a copy of the invoice where
we hired a professional AC repair company to diagnose this unit. Paid my AC guy
$135 for a service call and to install a new thermostat. Emailed the invoice to
[protected]@honeywell.com
as requested, never heard back from them. I call in a week later and they pull
up the email I sent and then tell me they need the proof of purchase. I don't have
a receipt from 8 months ago on a $125 thermostat so they refused to replace it.
Their customer support was very weak and I would not choose to do business with
Honeywell again because of it.

I am a frequent traveller using terminal 5. On the 6th May at approx 06.40 I was clearing security at the fast Track, Gate B, Machine 13, Belt 3 when my hand bag was set aside for additional screening. It was not busy that morning. My bag sat on the belt by itself for at least 5 mins. I asked the security man if he could pick up my bag to search it. He walked off and stood next to his lady colleague at the screening monitor. I asked to speak to the Service Team Leader. He refused to give me his name but he was a slim man with very long fair hair. When I asked him to get someone to search my bag he accused me of not speaking to him in a proper manner and walked off. A lady did then come over and took my bag and searched it. Needless to say every single item and piece of p[aper was removed and literally thrown back in. It took me a few minutes to tidy it up. Some of these security staff are power crazy and out of control! Just because their work involves our personal security does not mean to say that they can abuse legitimate travellers in this way and make their lives a misery! I will be taking this matter up with my local MP Theressa May.

We have brought Honeywell brand F57A Flush mount electronic aircleaners. We ordered one through our sub-contractor and one directly. After we got delivery of the brand new equipment not switching ON. We have procured these equipment for one of our MNC client to whom it is not delivered in working condition since more than 60 days. There were 02 aircleaners which reached for us as a replacement but the situation is the same with those 02 air cleaners. Ultimately we are not able to deliver the air cleaners to our MNC client who believes in Honeywell air cleaners having denied of alternative make of air cleaner. Leaving us(Shimizu corporation) in a pathetic situation of not delivering the equipment in their(MNC client's) office facility as per the schedule. Please support us.

Regards,
Amarnath.J.
+[protected].

Honeywell Payment Systems sent me letter claiming that I have won some prize. Well, I trusted them at first, but then I paid some fees and they disappeared. I am afraid I got scammed and I need advice before making the next step.

I received mail more then once for rebates for oil to gas conversion. My plumber filed all the permits and rebate forms. Honeywell sends me an email they got my application dated may 15th 2012. The email stated 6 to 8 weeks for rebate. after 11 weeks I called The honeywell green team and was told my new boiler didn't meet the AFUE requirements but I will get a rebate of 1500.00 dollars for the conversion minus the 500.00 due to the AFUE requirements. Ok so far. I called Coned and spoke to Justin a so called specialist at [protected] and Carmella at [protected], both said they did not have my application on file. Seems Honeywell and Coned don't speak to each other. Both said I will not get a rebate at all due to the many requirements they stated. I spoke to other plumbers and they had the same problems with thier customers not getting their rebates. So coned now has me away from oil and on thier gas bill. I paid my Coned bills on time for the last 46 years and now this. i had a work request 1311246 and a work order D028249851. This left me with a big mistrust for both of these companies.

I received a call from [protected] stating he represented Honeywell Security Systems. I asked the guy if he screens his calls through the Texas and National No Call List and he informed me that he does not have to because he is not trying to sell me anything.

He then went on to try to set up an appointment to have someone come out and show me the Honeywell Security System. I then told him that he is indeed trying to sell me something and hence is violating the no call list.

The then said “F?K YOU” and hung up. Keep in mind, this individual is representing a major home security provider.

We should never do business with individuals like this or the companies they represent. Nor will I do business with any company that violates the law. You need to have your telemarketers screen their call list against the no call lists.