Paychex
Reviews and Complaints

paychex.com is not a good choice for anyone who wants to save money. I was told that I would be charged a certain amount, but when it came time to pay, I ended up paying more than I was originally told. This was very frustrating and made me feel like I couldn't trust the company. I would recommend that you stay away from paychex.com if you are looking for a reliable and affordable payroll service. There are many other options out there that are much better and more trustworthy. Overall, I was very disappointed with my experience with paychex.com and would not recommend them to anyone.

Paychex is a company that offers payroll processing services. Their customer service is not the best. Sometimes, they take a long time to answer your questions and when they do, they don't always give you the best answer. However, they do charge a lot of money every month. If you are looking for a payroll processor, you might want to consider another company. Paychex has different departments for different things, but it seems like no one really knows what they are doing or is willing to help you. It can be frustrating to deal with them.

I'm a small biz owner and I used Paychex for my payroll. I gotta say, they got a lot of sneaky fees and their customer service is just plain bad. They messed up my employees' paychecks and even charged me wrong for health benefits. I wouldn't tell any of my fellow biz owners to use Paychex. Watch out!

Paychex ain't the best choice for a self-directed 401K plan if you're a small biz owner. I made the mistake of going with them and it's been a real headache for over three years now. The sales guy sold me the wrong plan and the customer service has been a real letdown. They keep losing my docs and don't respond to my requests. Plus, their fees are way too high for what they do. You can find other vendors out there that offer self-employed 401K plans without charging you an arm and a leg. And get this, Paychex wants to charge me $1,500 just to transfer my plan assets. No thanks, I'll take my biz elsewhere.

I gotta say, Paychex ain't all that great. We had some major issues with our payroll a few times. It was a real headache, let me tell you. And don't even get me started on their 401(k) service. We had some serious errors there too, and it really freaked out our employees. It was a real time suck trying to fix everything. We learned pretty quickly not to give them anything too complicated, like year-end truing-up. That's just asking for trouble.

Honestly, I don't think Paychex should even be offering retirement services. They're a payroll company first and foremost, and that's where their focus should be. If you're looking for a payroll company that also handles retirement services, do your research first. I found a helpful article on the Rosenbaum Law Firm website (no affiliation) that gave me some good tips.

Overall, I wouldn't recommend Paychex for retirement services. Stick with them for payroll if you must, but be prepared for some errors along the way.

I gotta say, I agree with the other person who wrote a review about Paychex. There's a lot of sneaky charges that they don't tell you about upfront. I mean, I get it, they gotta make money somehow, but it's still kinda shady. Personally, I think ADP is a better deal. They're cheaper and they don't try to nickel and dime you for every little thing.

That being said, if you're willing to shell out a lot of dough, Paychex does offer some perks. Like, if you pay a ton of money, you get your own account manager. That's pretty fancy, right? I guess it just depends on how much you're willing to spend and how big your company is.

One thing I will say for Paychex is that they do a good job of walking you through the whole process. Like, if you're new to all this payroll stuff, they'll hold your hand and make sure you don't mess anything up. And their customer service is pretty decent, too. But, like I said before, you gotta pay extra for that kind of service.

Oh, and don't even get me started on the 401K fees. Those things are NOT cheap. Make sure you know what you're getting into before you commit to anything. Trust me, you don't wanna be surprised by a big ol' bill at the end of the month.

Overall, I'd say Paychex is okay. It's not the best, but it's not the worst either. Just make sure you read the fine print and know what you're getting yourself into.

Paychex is the payroll service provider that my current employer uses. I have to say, it's not the best experience. While I am able to check my hours online, I am unable to print out my pay stub. This is quite frustrating as I like to keep a record of my earnings. Additionally, when I view my hours online, I am only able to see the hours worked and not the deductions made from my paychecks. It seems like it should be illegal to not provide this information to employees.

We also use Paychex for our online HR needs, but unfortunately, I am unable to access it. This makes it difficult for me to report any issues or problems I may be having. Overall, I am not impressed with Paychex's payroll services. It would be nice to have a more user-friendly platform that provides all the necessary information.

I am currently on the lookout for a new job that offers better payroll services. It's frustrating not knowing how much is being deducted from my paychecks for taxes and other expenses. It's a common courtesy that should be provided to employees. Hopefully, I can find a new employer that values their employees and provides better payroll services.

Paychex is a website that allows you to check your pay and hours. I gave it a one-star rating because I had trouble changing my password. I tried to change it several times, but I couldn't do it without the help of my employer's administrator or HR person. Unfortunately, my HR person was on vacation, so I had to wait several days to get help. When I finally contacted customer service, they told me that they could only help me if I was a company representative. If I wasn't, my only options were to talk to a bot or a chat. I had tried chatting before, but it didn't help because I kept getting the same password change errors. The customer service was terrible, and the website was hard to use. I would not recommend using Paychex.

I started using Paychex for my small business in 2017. I was excited to hear that they would be able to transfer and manage my retirement fund as part of their payroll service. However, after signing up, I was disappointed to learn that they could not do this. Instead, they wanted me to sign up for their retirement program.

Since then, I have been assigned several different payroll account managers. Unfortunately, most of them are not consistent in their availability. They frequently make mistakes on payroll reporting, and they are slow to respond to matters of payroll report inaccuracies.

To make matters worse, I have been overcharged for their services this year without any formal notice. I am currently waiting for a response to resolve this matter.

Overall, I am not satisfied with my experience with Paychex. While they offer a variety of services, their inconsistency and lack of communication have caused me a lot of frustration. I hope they can improve their services in the future.