Hotwire
Reviews and Complaints

I made a reservation with hotwire, and after finding out what hotel i did a search on google to learn more about the hotel. I found another site was offering the hotel for $60 less and though that I would just simply call and they would apply the Low Price Guarantee. After sending pictures and over 2 hours on the phone and in chats I was told that the website dosesn't list all the exclusions and that the rate i found(while available to the general public) isnt elgible for price match because the website uses a coupon to come to that price. I never keyed a coupon it was automatically applied as some weekend promotion the hotel was doing, and is available to everyone. Long story short, I could book the same exact hotel for the same dates and same room type for $63 less via the competitors website and Hotwire's only option they provided was to cancel the reservation and charge me a $40 cancellation fee and the refund would have to be used with Hotwire in the future. I explained that if they even gave me 10% off a future booking i would be happy, but they said that while they give customer satisfation discounts etc that my situation didnt deserve any such considerationss and that there was no one else that i could talk to that would help me.

They said that special pricing is not included in the LPG and this is looked at like AARP or miltary discounts. However this rate offered to the general public and wasnt some rate that you had to be a member of an organization. The agent advsied they were letting me know this so that I wouldhave the information in the future. I explained that doesnt explain why the website doesnt say this and they said that all LPG claims are subject to verification and that they are not going to verify this claim because its a coupon the hotel applies to the rate versus its standard rate. Per Hotwire, the LPG only apples to standard non discounted rates, even thought website incorrectly would have you belive that they would match any rate available to the general public.

reservation number [protected]

It has been five weeks since I was told twice by an Hotwire agent that I will receive my refund Itinerary # [protected] …. I have not received my refund and now everytime I call, the representative transfers me from one agent to the next saying this is not Hotwire department. This is the same number I called when I was told I'd get my refund. Why is it now it's the wrong number and I'm getting transferred 3/4 times on the same call.

Please process my refund immediately! $667.02

My phone number is [protected]

Hotwire charged me $210.04 for a stay at the Hyatt Centric Times Square for Sunday 11/14 - 11/15. I successfully stayed at the Hyatt that night, the hotel provided the rooms. The hotel took my credit card for misc expenses. After my stay at the Hyatt, I noticed the hotel charged me $275.95 for that Sunday night 11/14 - 11/15. I called the hotel and asked about the charge, and they said it was the "room rate for that night" and that they "did not see a third-party payment for that night". So effectively I ended up paying Hotwire as well as the Hyatt Centric Times Square. I'm reaching out to both Hotwire and Hyatt Centric.

I'm wondering why the customer should be penalized for some goof-up between Hotwire and the Hyatt Centric? I hope they will settle it out before I try some legal means. As you can guess, I will never be staying with the Hyatt or using Hotwire.com again. Horrible stuff.

Will keep everyone posted.

Thanks,
C

The quality of the internet at our resort leaves a lot to be desired. It varies from 7 Mg during the day to 20 Mg (rarely). It is very slow and we cannot trust this internet. The company that runs it (Hotwire) has the ability to improve it, but the decision is up to you. This prevents us from viewing our favorite websites and it affects the quality of life. Many of us complain about this lack of service, which is why we cannot recommend

what's up with this I don't even travel I'm disabled so how can this company just take my money and think that we won't say anything well I have a fixed income and I'm not with this theft from a senior so I would appreciate it if my money placed back to my card that's $65.79 this was on 2-9-2021 card ending in 2073 seems as we cant talk to a live person I have been reduced to this and I guess I see why as many complaints there are how do u make money from an account and or itinerary when there's not one?
Carri Degidio
[protected]@gmail.com

Was driving for the first vacation in 2 years due to going through cancer treatment. Decided that making the whole drive in one day would be too much so I booked a room through Hotwire for a halfway point. 2.5 star hotel so I wasn't expecting much - just needed a clean bed to sleep in for the night and a shower. Purchased the "Trip Insurance" to be safe. After driving for 12 hours my wife and I get to the hotel at 10PM and are told that they don't have a room for us. According to them Hotwire over booked the hotel by 8 rooms. That explained all the cars in the parking lot on their phones. I contacted Hotwire and they said there was a mistake and they would refund the purchase. I said I don't need a refund, I need a room! Told the person that I am 600 miles from home, sick and exhausted and need somewhere to stay. I was told there are no other 2 star hotels available in the area. I asked if there were any other rooms or where was the nearest room and she said she couldn't help me and hung up. We ended up staying in an absolutely disgusting hotel nearby and almost ended up sleeping in the car after seeing the condition of the room. Absolutely horrible experience!

I purchased airline tickets and Travelodge Hotel through hotwire.com for a trip Sept 15, 2021 - Sept 21, 2021. The hotel didn't have any vacancies on Sept 15, 2021 when I arrived and I had to purchase a room at another hotel. After calling more than five times Hotwire refuses to refund the money to me because they are "waiting" for the hotel to provide the proof that I never stay there. Hotwire knows how much money I paid because they charged my credit card. Repeated calls to resolve the matter was unsuccessful, and I am not getting return calls by anyone with authority to fix the problem, only emails stating an update in 24 hours, which I never receive. This is poor customer service. Please contact me via email: [protected]@gmail.com

Regards,

Darnel Jackson

I booked a round trip ticket and car rental for a two week p period that I saved 3 months for two take my 10 month old son to see his dad. My son was sick so we decided to postpone travel. I want to an email sent to me from hotwire. At the bottom of this email which was my itinerary was a hyper link that said "view or edit" so I clicked on it and changed my flight. Later that day I went back to that email and clicked on the same hyper link and seen that my new flight was "on time" so then I find out that my flight had not been changed and I had missed my flight and was out $1200. HOTWIRE HAS A USELESS LINK THAT DOES NOTHING BUT GIVE MISLEADING INFO. IT IS NOT MY FAULT THEY HAVE A PROGRAMMING ISSUE. It asked me if I wanted to change it there then changed it, for NO REASON. Why would I show up to see flight I cancelled? PLEASE FIX THIS. NO ONE IS HELPING ME

Rented a car through Hotwire for 3:30 p.m. at SFO airport. Called shuttle at 3:55 and went to voicemail. Called the rental co. office and they said they closed at 4. Called Hotwire and can only text them. They said it was my fault for being late to pick up car. Would not help at all even though I called before office closed which they didnt even tell me the office closes at 4. Told me I can get the car the next day. We ended up having to rent two cars for my family of 6. Thought there must be a mistake and tried to talk to Hotwire again, but was told again it was my fault. I chose to reserve and start paying for my car at 3:30, but just because I was not there physically to pick it up at 3:30 should not mean that I lose $900. If I was there at 3:30 and the car was not ready, I would not expect a refund. This is dishonest and against any sort of industry standard. I hope that you can help.

This company engages in false advertisement and unethical practices. They mislead in the booking information and then refuse to give a refund when the hotel booked is disgusting, filthy, and unsafe. They lied and said that I stayed at the hotel for more than two hours, when in fact I left within five minutes. They steal money and show zero concern for their costumers. It is a fancy way to steal your hard earned money! Stay for away from Hotwire! The hotel I booked had visible dirt and grime everywhere! The 'white' tub was gray all over the bottom from dirt and grime. The door was dented, not secure, and only one of two locks that worked. The sidewalk repair was uneven and a trip hazard. This hotel was in a scary neighborhood and was extremely unsafe! Hotwire refused to give me a refund because the hotel would not authorize the refund. Of course they didn't authorize it, they were the problem. Hotwire stated that they based their rating and relationship with the hotel on positive experiences of previous customers, but also said they could not see if there were previous complaints by customers. They said they spoke with the hotel chain, but I received different information from the chain itself. Hotwire had no interest in my proof or documentation. They refused to do anything except offer me $25 discount on future travel. There will be NO future travel using Hotwire! Please do not be abused by this company!

I called to cancel due to covid. But they are asking who got covid and needs prove of test results. A family member of mine don't like to share his information so since he lives with u we all decided to cancel for safety reasons. They won't do anything about it if no prove. I cancel my airline tickets, Disney tickets and hotel without them asking for prove and they will credit them since is ok so we can use next time its ok and safe to go anywhere without spreading the virus to anyone. But they won't still do credit as well because it the policy. The don't care if you go or not you paid already. I felt that I was rob by them without any consideration of matter like this. They don't care if you get sick or spread the virus to everyone. As long you paid them and they got your money. We work hard for the money we spent for any vacation we make and barely do vacation because of prices. Now planned this and some circumstances accrued and they won't consider anything. VERY POOR CUSTOMER SERVICE.

Ref # [protected]

I was refused admission based on my race and instead of getting a full refund for my reservation I was given a store credit less a cancelation fee by your agent.

I did not cancel reservation and based on the action of the hotel admission staff turned away after being insulted in her language. The side situation is your agent sided with the hotel reception.

The situation started when I asked for a receipt for $50.00 deposited that I was asked to make. I was informed that there is no receipt given and I will get back my money when I check out. I said I paid cash and hence would need a receipt but instead was refused an additional mission and verbally abused for being black.

[protected]

This has been the worst experience I have ever had renting a car! I will never use hot wire again because of this... And you can count on me telling all my friends! Their web site poorly discloses the 3rd party is not at the airport, even thought that was my selection. Hot wire failed the trust as a consumer I put in hot wire being a customer service entity. Just another money grabbing corporation.

I spent over an hour on hold immediately after receiving the email confirmation, which then pointed out the 3rd party's location was not at the airport.

Hotwire reservation [protected] for a car rental with Thrifty. I have been told different things by different agents. I need a full refund, I will not travel to Nevada when there is a travel ban due to Covid Delta outbreak. I spoke to Virgo from hotwire on 7/27/2021, I was advised by him to call back 2 days before travel and if there were still travel restrictions that I would receive a full refund due to that fact. Today 8/5/2021 2 days before travel I have been bounced around from Hotwire to Thrifty. These are the people I spoke to. Cath from Hotwire, Ell from Hotwire, Angelica from Thifty whom advised me that Thrifty would refund that reservation they have not received the money yet, finally I get a "supervisor" from Hotwire Mickui and she tells me that she spoke to Xavier from Thrifty and there were no notes from Angelica (Thrifty) stating that I would receive a full refund. I have never had an issue and I travel a lot. I was advised by the first agent Virgo on 7/27/2021 from Hotwire that I would receive a full refund and today 8/5/2021 Angelica stated that Hotwire would refund me due to the travel restrictions. Please resolve this matter. Hotwire itinerary [protected], Thrift confirmation code J8294767690 My name is Yamila Mirshed pick up date 8/7/2021 for 5 days. my email is [protected]@outlook.com

Rental [protected]

The times it confirmed on the suggested itinerary and the times confirmed on the purchased reservation do not match. I thought this might happen so I took screen shots just before I pressed purchase so you can clearly see what I input and what was confirmed are different. I am infuriated after spending an hour with "text messaging" customer service who kept giving me answers that made no sense and were pointless. My screen shots (provided) show what I inputted at 11:44pm. The confirmed itinerary came via email at 11:47pm and it randomly reassigned times different than what I inputted. The Hotwire agent, Gerry, took no responsibility for Hotwire and actually told me " I understand that you want to speak with a manager and currently they are offline. If you still prefer to speak with them, I suggest you reach us tomorrow from 6am to 6pm PST. I would like to set your expectations that they may refer you to the same information I have provided." That response is horrific customer service. I'm beyond mad.

Trying to cancel car rental [protected] as airlines cancelled flight we were flying on cannot get on their web site to notify that I need to cancel rental as they have no other flights going up there til mid october. I called their customer support number been on hold been on hold for over 45 minutes.
I tried to create account to access thru their website and it won't accept password.

The hotel we got through Hot wire was nasty. There was a roach in the bathroom, the pool was drained, the TV didn't work. There was even a cigerette butt on the floor of the first room they put us in. Hot wire took 12 dollars of the price we paid to stay here which is a total rip off. The hotel gave a discount to the customers who paid them directly but we didn't get one since we paid through Hot wire. Our Grand daughter didn't get to swim and that was a big deal for her.

Free parking.
That is not true.
The hotel DOES NOT provide ANY parking.
You can buy a parking ticket at the hotel otherwise you have to drive round the streets and find parking yourself.
Your add specifically says free parking.
We haven't used Hotwire for over 10 years.
Same useless & inaccurate information now as then.
Totally useless.
We've saved no money.
Your ineffieciency & ineffectiveness has created nothing but bad feelings & a ruined overnight stay.
Poor at best. A complete waste of time booking with Hotwire.
Avoid at all costs.
Never again.

On 2/15/2020 I made a reservation thru Hotwire for a 2 night stay at Anchorage Guest House for June 3 thru Friday, June 5. On 4/7/2020 I requested a cancellation from Hotwire. They said I needed to contact the hotel directly, which I did. Since Alaska was closed down for Covid, I contacted the hotel to request a cancellation. They said they would extend my reservation with a $272 credit until August, 2021. in May I attempted to use that credit and was told by the general manager Tammy Wanner that the hotel would be closed until at least October 1. She also said in her email that she had refunded the $272 credit back to Hotwire credit card account ended in 0321. After two days of long conversations and much hold time I was told by Andre (#1153) that they could not refund my money. Now, how is that Hotwire has my money but will not refund it?

I understand their rules and terms but life is not predictable at times and therefor some things need to be changed especially when coming down to renting vehicles and so forth. Customers work very hard for their money and it's not fair for a company to just keep our money . I had to cancel or change my rental plans due to non predictable things happening thru the rental process and this company says nothing can be done. It is very unfair to just keep my money !