HSBC Holdings review: credit card ripoffs! 140

I had my paycheck direct deposited into my HSBC account. It did not post to my account on Friday like all my coworkers paychecks did to their accounts with other banks. My advice to people is to never have your paycheck direct deposited with HSBC. They will not let you have access to it like other banks will on payday. They told me when I called it would be Tuesday before I would be able to access my pay, then an online customer service rep told me it would be sent back to my employer. I don't know where my paycheck is or when I will get it, but I know it is EXTREMELY difficult and disappointing not to have my pay!

I've had the worst experience ever with this credit card. Its been a nightmare. First of all they hold your payment for three days before it gets processed. So if hey don't receive your payment AT LEAST 3 days before the due date, ITS LATE. It doesn't matter if you pay them on time. On top of that they raise your interest rate extremely high. They also add some "debt cancellation fee" every month that you never asked for. They're very, very sneaky and the interest is insane. I cannot believe this bank. Examine everything very carefully when doing business with them.

Hi,
We are filling a complaint to HSBC branch bangalore. We are already existed costumer of this bank holding savings account, we are applying for credit card its been now almost 1 month with no answer or result from the sales representative name Raj mobile no. [protected]. How long the application takes for existing customer? We are calling this person but not picking his phone nor giving a definite answer for the application progress. Expat in India should be treating with disrespect?
Pls need your assistance
Regrads,
Maria stephen

I made a payment to HSBC at the time they sold some business to First Niagara, HSBC cashed my check but did not credit my account, they then sold it to First Niagara. After repeated call to HSBC about the missing money I was told by a HSBC representative that they had found my money but that they had forwarded it to First Niagara. First Niagara had no record of such a payment. I again contacted HSBC and was told that I had been sent a revised statement to reflect this transaction. I informed the HSBC rep. that I had not received the revised statement and that I would like a copy sent to me, he told that this was against company policy and that the only way I could get a copy was in answer to a court subpoena. I am now getting ready to take HSBC to small claims court.

I was charged for late payment but i paid on time, but was stilll charged for late payment.
I enclosed my reciept.

Yes, their interest rate is fairly good and their online system works ok but if you have any problems at all (as I did when they suspended all my linked accounts for no reason), that require you call Customer Service… then I feel sorry for you. You will spend hours on the the phone with a completely undertrained Indian from a call center on the the other side of the world, that just talks you in circles. They refuse or do not have the ability to transfer you to a supervisor or english speaking operator.

I closed by account because of their appalling Customer Service and I simply do not like the idea of a call center on the other side of the world, that turns over staff daily, to access to my sensitive information including Social Security, driver license, secret questions and answers etc. etc.

I moved my saving to GMAC, after calling customer service first, to make sure who I am dealing with.

Good-day.

This is a personal email directed to you for your consideration alone, I request that it remain and be treated as such only. Please bear with me for now and do not ask my name. I am a banker with HSBC in the Malta. I have an interesting business proposal for you that will be of immense benefit to both of us. Although this may be hard for you to believe, we stand to gain 7.2 million USD between us in a matter of days. Please grant me the benefit of doubt and hear me out. I need you to signify your interest by replying to this email.

Most importantly, I will need you to promise to keep whatever you learn from me between us even if you decide not to go along with me. I will make more details available to you on receipt of a positive response from you. Do contact me only at my private email address: hsbc.bankpost5@gmail.com

Warm regard from Malta.

I am not interested in renwal of the HSBC Credit Card because you are charging Annual fees.Kindly waive it off.
-thanks-Manoj Lal

In Hawaii I had bought a Jeep on EBay and clicked on a add for HSBC to finance it. I was sent clear title for the Jeep and with in a year sold the Jeep and paid HSBC a lump sum that was almost the whole amount owed. Then I paid it off completely. They said I must continue full coverage on the Jeep, I informed them it was not in my name and I could not legally insure it. They charged me for insurance, and have been sending me the bill for years. I have not gotten an answer from them how I can purchase insurance on a vehicle that I don't own and how they can charge me for insurance on a vehicle I don't own? They would not answer the question and now Santander is not responding but I continue to get calls saying I must pay. I email questions and do not get answers...

I just want to say something about HSBC Malaysia and they way the approach their "good on time paying clients" I have been using their Master and Viosa cards for almost 8 years and never defaulted and always paid the Min amount so I can keep a good balance for them and always praised them until today 5 Sept 2012. I get a letter by mail saying that due to their management review, they decided to cancel my credit cards and I have to pay the balance immediately etc... WHAT type of bank is this? what did I do wrong? I think if I never paid or being late was better for them! I called them them and they say sorry iot is management decision, what decision? they also stated that they tried to call me for 5 days. I am a Bizman and my mobile is open 24/7. how come when they wanted to offer me cash cards, supplimentary cards and many other things they could call me but for this they could not find me? this is the worst way of business in the world. I will take this to news papers and will make them pat for the stress and financial damage they caused to me. I advise all people not to trust these bunch of people how call themselves bankers. I am frustrated and angry as yesterday their call center said they will get their boss to call me but noone bothered calling me. I am done and will transfer my balance to other bank.

I had 2 credit cards with HSBC. One was just a Mastercard which they closed last year stating due to the amount of credit that I had. I think they are full of it - I hadn't used it in over a year and I think that is why they closed it. And by their actions they confirmed this, because I also had the Best Buy Reward Zone Card which they just recently lowered the credit line stating the same reason, yet I hadn't used it in over 2 years - I was paying it off monthly on a special same as cash, but didn't charge much on it.

And than when my last statement came in they charged me interest on the same as cash, even though the payment was there a week before the final date. I called them and they said that this would be removed. We'll see.

Dear Sir,
I had forwarded you request on 28 feb 2007 with reference to the matter that had not received my credit card no. [protected] and it has been misused. This was informed to you to take the suitable action, But in spite of that today I got a call from HSBC lawyer Mr. R.K Verma, That they are going to take some legal action ,this call disturbed me a lot as I was considering that some action has already has been taken on this matter and I was not found guilty.

I am again listing the facts with evidences I have already explained;

1) I had received a mail on 30 Dec 2006 that my credit card application is registered under application reference # [protected].
2) On 08 Jan 2007 I received a mail that my application is approved and application reference no. was # [protected]
3) I was at Baddi unit of Macleods pharmaceutical Ltd. At that time when I filled the application.
4) I was in Mumbai from 2 jan 2007 onwards so it is not practically possible for me that I can receive the card being at Mumbai as delivery address was of macleods pharmaceutical baddi dist solan (HP) .
5) On 23 feb 2007 I received my first statement at Baddi plant and I was informed on phone by my Baddi office that bill shows outstanding of 45000/- Rupees approximately . I called to customer care and told them to block this card immediately.
6) Also on the instructions of customer care I had submitted an application of mishandling of credit card at HSBC Bank branch ,stationed at Kamala bhavan Swaminityanand marg near Garvare house Western express high way Near old Bhar cinema Andheri (E) Mumbai.
7) On 17/09/07 I had received almost ten calls that warrant will be issued to me if I will not pay the settlement amount . But in between time span of almost 6 months I had not received any communication from HSBC bank.
8) As in this whole sequence I had cooperated with the bank a lot but as I got calls today Mr. Rajnesh Sarin directly told that this fault is not from banks side as he wants to indicate directly the delivery of the credit card in the correct hands is not banks responsibility and ones the card is handover to courier there is no responsibility lies with bank that credit card is handed over in right hands or not.
9) As per his statement any personnel working in courier services which banks are utilizing for card delivery is authorized to misuse the card if he/she requires.

Three months in a row--a card that was cut up in May due to increased interest--was under limit (barely) at that time and since then they've been charging me between $87-120 a month in overlimit, late, etc. fees. I ask them what it will take to get it safely under limit and they give me a number that's too low so that the following month I'm over again. For crying out loud! I have paid over $400 in three months on a card with a 2000 limit that has not been used in 3 months and I AM STILL overlimit! All I get is doublespeak when I call the company. RUN away from all branches of HSBC, the biggest con in the credit industry!

I am holding HSBC credit card no. [protected].
I have not been receiving transaction statementsw for last two months.
I am making the payment based on the SMS received by you.

I would like to know the details for which I am making the payment.

Please send me the statements for these months.

And also please send me the statements regularly. For any delay in the payment in the absence of SMS from you, I will not be responsible for making any delayed payment charges.

A. L. Gupte,
6, Shrinidhi CHS,
Opp. Maharashtra Steel Corp. Shop,
DOMBIVLI(E) 421201
District - THANE
M.S.
INDIA

You just posted your credit card number on the Internet?

This person says he is chairman of hsbc and gives will money to the relavive of abdel aziz, who died in plane crash.
Vincent cheng is the chairman of hsbc, the person who calls himself by the same name, i know he isn`t the chairman, first of all chairman doesn`t give their mobile no. to unknown people and documents to fill in and no office no. plus he telephone me says don`t tell hsbc bank we are doing this and then he says they don`t we are doing this.

So please aware if you get emails saying i`m vincent cheng chairman of hsbc, it`s a scam, this imposter will keep on asking for money till it doesn`t run out.

I have paid this ### £12, 000 GBP, he scammed big timer, this person is from Hong Kong.

This isn't really a complain. I just saw these complains about HSBC. For all we know everyone is hit hard because of the economic turmoil happening in the U.S. Apparently, now's the great time to use it as an excuse and be all out with complaints and everything related to it.

I saw these complaints about statements that are not received (which usually takes 7-10 business days). You can got to the website found at the back of the card and there you can view the statement. Don't blame the company if the statement is not received because first, it is the cardmember's obligation to check also with customer service is they have the right billing address (coz there are SO MANY cases that the company has the right address but it's the postal service's fault). There's human error in case there is a mix up with the mail. So don't get upset and blame the company right away. If you already know that you should be receiving a bill, don't wait til collections dept. call. Coz if you know what your responsibilities are, you have to be pro-active about that then. Oh and if you know so well that you'll be relocating or transferring to a different address, it is a cardmember's responsibility to call the card company and have that address changed.

If your issue is about finance charge. Don't get upset right away if it jacks up to whatever %. A common mistake is the terms and conditions about a credit card is not really read by these cardmembers. For example, they'll apply for this so-called promo card with "0% interest".. that'll be the perfect card for you if you're ALWAYS on time with the payments. Because if you miss a payment even for "ONCE", it's going to be on default. In other words, the PROMO ENDS.

Argh! so annoying..

I have been using HSBC Credit Card since jan2010 but i have not received any statement of bills since then . i have been making payments timely whatever amount informed by HSBC Customer care on phone. whenever i have queried regarding statement it has been replied that already being sent to you on your mail but i have not received any mail featuring credit card statement. please send the statement of last three months asap

Dear Sir/Madam,

I booked Movie tickets through "Big Cinemas" by 16/10/2009, while booking i got network error thrice at that time of after credit card payment, but that selected seat is avaialable after that error, after fourth time only i booked the ticket.

Now i recieved the Credit card statement of HSBC Bank, in that they will charged the error bookings (3 times - Rs 600 (200+200+200)) also. I spoke with HSBC Bank Credit card customer care, they told me to contact you thru this website.

Kindly credit the thrice the time charged amount(Rs 600.00) into my account (HSBC)

Details given below:

Name : K.Pugazhenthi
Mobile : [protected]
Mail ID : PugazhenthiK@LNTEBG.com

Creditcard statement is attached for your reference.
HSBC Credit card Number : [protected]

*facepalm*