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I have had huges net for a while, maybe a year and a half. I didn't have too much trouble with the service itself, but they had my c. C. Number, and did a direct debit every month for my bill. This is where the trouble started!
They will not quit billing my credit card!
When I call them about it, first they tell me that I changed to dish, and I will have to go to them about my problem! Then I tell them no I don't, it isn't dish that is biling me, its you! Then they tell me I don't have an account with them! Then I tell them I must, you just billed me again, I am looking at my bank statement right now! So them, I give them the transaction number for the cancellation I did over a month ago... Now, get this!
They then tell me... Oh, that wasnt a cancellation call! We told you at that time that the office was closed, and you would have to call back to get your service turned off!
Folks, they will reach into your bank account and simply take your money and you are helpless to stop them! It doesn't do any good to ask to speak with their supervisor, they wont let you! These people are crooks, and they are expetts at fronting you off! My only option is to take time off work go to my bank, and sign a thing to stop them from chaarging anything else to my account! I want my money back! Not just stopped from charging my account!
They have made it right. It took me forever to get a supervisor on the phone, but they made it right. Took me over 8 hours of talking emails, phone calls, letters, but they made it right.
The complaint has been investigated and resolved to the customer’s satisfaction.
I phoned Hughesnet and informed them I wanted to cancel. Then they dropped my call. If they wanted to speak further with me, they have had my contact information for over 10 years. They could have called, but they failed to do so.
A few months after disconnecting all equipment and moving to a new city, I am contacted by a collection agency and told I owe Hughesnet for two months of service - service which I had requested them to CANCEL.
Why would Hughesnet refuse my request to cancel, and then keep charging me? To top it off, they refused to cancel this so-called "debt"! Don't let this happen to you - stay away from Hughesnet.
Unless you enjoy having companies trying to automatically debit your credit card for services which you had previously requested be cancelled.