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Idea Village
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2.2 31 Complaints
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Idea Village Complaints 31

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J
6:12 pm EDT
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Idea Village Sunvisor ordered thru Amazon [protected]

Sunvisor ordered thru Amazon [protected]. The first order, I broke on installation because I "think" the plastic gripper was brittle ( no excessive force applied when installing onto a 2024 Toyota visor). The replacement sent to me from someplace in Georgia in a soft plastic bag was broken in the mail when I rcvd it. A 3rd replacement never delivered.

Desired outcome: I would like the visor because I like it. I have two inmmy pickup and want a pair in my new car.

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12:29 pm EDT
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Idea Village Microtouch titanium trim

I purchased this product from Bed, Bath and Beyond about a month a few weeks ago. I used it for the first time yesterday and it did not cut my hair, it only pulled it and cut very little and it hurt. Bed, Bath and Beyond is going bankrupt and they're not taking returns or exchanges. Hence I am writing to you to resolve this defective product. I am requesting a full refund, because I don't believe that a direct exchange will help. Thank you and I appreciate your cooperation in this matter.

Sincerely

Samuel

Desired outcome: Full refund

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1:16 pm EDT
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Idea Village microtouch titanium trim

i purchased the trimmer about a year ago. i use the trimmer about once a month. I went to use it the other day, and the unit didn't come on. I replaced the batteries, checked to make sure its clean. all good. removed the trimmer head again and the unit was moving very very slow and the switch will not shut the trimmer off. tested new batteries to make sure they have full power. all good. again put batteries in with trimmer head off and still moving very slow and switch will not shut off or run to trim. very unhappy.

Desired outcome: a new micro touch titanium trimmer, or a refund please

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Update by unhappy trimmer
Oct 28, 2022 10:56 am EDT

Waiting to hear back about the complaint.

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Is Idea Village Legit?

Idea Village earns a trustworthiness rating of 94%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Idea Village to be a trustworthy company. Although there's a 29% resolution rate for customer complaints, which deserves attention, Idea Village is known for their high standards and safety. If you're thinking about dealing with Idea Village, it's wise to check how they handle complaints.

We found clear and detailed contact information for Idea Village. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Ideavillage.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Ideavillage.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Idea Village's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 29% of 0 complaints were resolved.
  • Idea Village protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to Idea Village has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
ComplaintsBoard
D
11:08 am EDT

Idea Village Cooper Fit Massage Gun

Received this product as a birthday gift 4/28/2022 and LOVED it. A week ago while using something broke and a piece fell onto my bed. Can not tell where the piece broke off of. Pictures included. Machine still runs but sounds and acts differently. The head goes side to side now and makes more noise than before.

Desired outcome: Please replace this massage gun! Owning it was life changing! Thank you for your time.

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2:14 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I bought the Copper Fit Never Lost mask 0n 12-22-21. It is too small and does not cover my face, or my wife's or adult children's faces. To make the mask seal on the face you must pull the lanyard too tight causing ear and below chin discomfort and still there remains a sizable gap under the chin. I have attached a picture of the gap referenced above. Great...

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10:55 am EST

Idea Village Microtouch titanium trim

My wife purchased one of these units from my local Fred Meyer yesterday 11/18/2021.
I opened it this morning, excited to try my new shaver. I made no more than 5 passes over my head before it stopped cutting and began pulling my hair instead. I keep a shaved head so my hair is very very short to begin with. How can anyone stand behind this product?
Perhaps I got a defective one...

Desired outcome: Refund or compensation of some sort

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A
1:29 am EDT

Idea Village Flawless dermaplane

I received this as a gift a few months ago. The battery or suction isn't working. I would like to request a new one, please. One that works. It didn't remove any hair and I felt no pull or anything. I don't have any photos because what do we do when things don't work. We throw them away. I did just that. Then I saw this review page and thought I would let you all know. Some devices aren't working properly.

My address is 10344 Silver Pond Lane Lehigh Acres Florida 33936
My name is Allie Hall [protected]

Please contact me if you have any questions.

Desired outcome: a new one that works pls

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9:20 pm EDT
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Idea Village Microtouch Titanium TRIM

The unit will not work. I placed the Batteries in the Trim unit and no light came on. I removed the batteries and checked them with my battery voltage check device. they showed full power. I tried again and carefully placed them in the trimmer as directed and NO LIGHT came on. Please send me information on returning the TRIM unit.

Sincerely
Sir Arthur

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10:54 am EDT
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Idea Village titanium trimmer

dose not cut hair. new out of box did not work well, it pulled hair. so I waited for another try and put in new batteries. Still won't cut hair

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C
7:32 pm EDT

Idea Village i got a solo microtouch razor february 19,2021 used it 1 time now it wont come on.

it was a birthday presant and only used it one time. fully charged dont know what to do. can u please help. my e-mail is [protected]@yahoo.com thank you

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7:32 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Idea Village Titanium trimmers

Bought this item from tv commercial, tried them to find out they overheated sparked burned my husband, right away called the company to return the product. three weeks ago Victoria said she is sending a return label, never happened, I have been calling and calling nobody answers the phone I am at 11 phone call I always leave a message to be called back however no one called. I want to return the product it is a fire hazard and the money that I paid included S. H. Refunded.
Thank you
Jacqueline Van De Pol
(480) 466.3660
[protected]@gmail.com

Desired outcome: Full refund and S&H

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S
1:08 am EST

Idea Village Microtouch Trim Titanium

We purchased a trimmer in Dec. 2020. Did not use the trimmer until a few days ago on Feb 13, 2021. Tried to cut my hair and the trimmer would not cut my hair. I tried the trimmer for my sideburns and it pinched my skin and was very uncomfortable. I don't know what can be done because of the time frame. Anything would be a help!

Thank You

Silverio Hernandez email [protected]@currently.com

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10:53 am EST

Idea Village Placed and order and company will not respond as item was never received

Shipping Address
Raymond F Racine
24 HARDING ST
LEOMINSTER, MA 01453

Billing Address
Raymond F Racine
24 HARDING ST
LEOMINSTER, MA 01453
Email: [protected]@yahoo.com

Item Description Quantity Price S&H
SH One-Time Shipping Fee 1 $0.00 $3.99
4NLMGB Copper Fit Never Lost Mask (2 grey + 2 blue) 1 $19.99 $0.00
4NLMGBU DISCOUNT! Copper Fit Never Lost Mask (2 grey + 2 blue) 1 $14.99 $0.00
Sub Total $34.98
S&H $3.99
State Tax $2.19
Order Total $41.16

For customer service please call [protected] or email [protected]@customerstatus.com.

To check the status of your order, please click here

Idea Village - Powered By Innovation

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12:02 pm EST

Idea Village cancelling a order an no reply

i placed a order # [protected] an finding out after i placed the order it says 4-6 weeks to be delivered no where on there web site does it say it takes this long of time to get my order they are a scam co putting out false information on the products they sell i have sent over 10 email requesting to cancel this order they will not answer my emails which tells me they are a fraud co taking consumers money an not being honest up front about thier products an the false info the give out they should be put out of business.

Desired outcome: cancel my order an refund

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7:40 am EDT

Idea Village trimming comb

ordered 1/7/2021, and have sent three e-mails to their customer service department as to the status of my order and haven't heard anything. Is this a viable company? Their website has not contact information, I had to go deeper to find a phone number for Idea Village.

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5:18 pm EST

Idea Village MicrotouchTitanium trim

The product has yet to arrive, purchased more than a month ago - order #33068974. I hopping that i'm not dealing with some sort of christmas scam. Per fedex tracking shipped with no delivery date, allegedly in vegas around 12/09?

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1:11 pm EST

Idea Village Microtouch solo

Bought the microtouch solo trimmer it came with a charging cable but no way to plug it in to a wall outlet how am I suppose to charge it. This is the second one I have bought the first one came with a wall charger, I am glad that after I broke the head on the first one I did keep the wall charger just find it impossible to understand how the second one I bought did not come with a wall charger?

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3:26 pm EDT

Idea Village Knee brace

It does not say on their sale web page its takes 4-6 weeks to get this brace only after ordering I had to go to company info on the very bottom of the page to shipping there it says product will ship 30 days after purchase this is false advertising an lying to the buying customer I have sent half dozen emails requesting to cancel this order they where not honest about the time frame of shipping or did they state up front on the order page all I get from them is a automated reply no answer just a big scam an fraud this so called seller needs to be put out of business

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K
2:40 pm EDT

Idea Village silicone egg boiler

Please be informed that Kuddyskitchenandutensils is a trading company that specializes in sales of different kitchen related utensils. We buy our products from all over the world and sometimes make use of the pictures posted by the manufacturers for our advert purpose.
It came to our knowledge that you reported one of the pictures in our Facebook ad as an infringement to your intellectual property right. Please be informed that this is not deliberate and the ad has been taken down.

However, my Facebook ad account has been blocked, I appeal that you help reach out to Facebook that the issue has been resolved so that they can enable my ad account.

The ad ID you reported is [protected]
Report tag is #[protected].

I am sorry for any inconvenience this might have caused you.

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8:26 pm EDT

Idea Village yoshi copper grill and bake mats

This was a gift for Father's Day and when I cooked on it and fire billowed while finishing my cooking. You stated there was no back splash but was plenty. I have used copper chef mats and never had a problem. Both mats had gotten burned and are now unuseable. This is a very disappoited in the product. I feel that this product should be replaced or my money returned (including sales tax).

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Overview of Idea Village complaint handling

Idea Village reviews first appeared on Complaints Board on May 2, 2009. The latest review Sunvisor ordered thru Amazon 113-1371620-8240225 was posted on Jun 27, 2024. The latest complaint Scam was resolved on Jan 25, 2013. Idea Village has an average consumer rating of 2 stars from 31 reviews. Idea Village has resolved 9 complaints.
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  1. Idea Village Contacts

  2. Idea Village phone numbers
    +1 (800) 765-2994
    +1 (800) 765-2994
    Click up if you have successfully reached Idea Village by calling +1 (800) 765-2994 phone number 1 1 users reported that they have successfully reached Idea Village by calling +1 (800) 765-2994 phone number Click down if you have unsuccessfully reached Idea Village by calling +1 (800) 765-2994 phone number 0 0 users reported that they have UNsuccessfully reached Idea Village by calling +1 (800) 765-2994 phone number
    +1 (800) 262-2403
    +1 (800) 262-2403
    Click up if you have successfully reached Idea Village by calling +1 (800) 262-2403 phone number 0 0 users reported that they have successfully reached Idea Village by calling +1 (800) 262-2403 phone number Click down if you have unsuccessfully reached Idea Village by calling +1 (800) 262-2403 phone number 0 0 users reported that they have UNsuccessfully reached Idea Village by calling +1 (800) 262-2403 phone number
    +1 (973) 826-8400
    +1 (973) 826-8400
    Click up if you have successfully reached Idea Village by calling +1 (973) 826-8400 phone number 0 0 users reported that they have successfully reached Idea Village by calling +1 (973) 826-8400 phone number Click down if you have unsuccessfully reached Idea Village by calling +1 (973) 826-8400 phone number 0 0 users reported that they have UNsuccessfully reached Idea Village by calling +1 (973) 826-8400 phone number
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  3. Idea Village emails
  4. Idea Village address
    155 Route 46 West, 4th Floor, Wayne, New Jersey, 07470, United States
  5. Idea Village social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 10, 2024
  7. View all Idea Village contacts

Most discussed Idea Village complaints

shoedini rip off
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