Idea Village
Reviews and Complaints

I purchased the Micro Touch One Razor had it for a few months and still had 3 blades left to change but the razor didn't open anymore to change the blades, I called for assistance and never got a call back for assistance on my razor, the Micro Touch One Razor is junk.

I made a purchase online through this company for a pedi spin. I received a call to confirm my information and was told that along with my purchase, I will receive a free pair of massage footies to keep.. Just for ordering. But the customer service rep also told of a a "great savings plans off for $1.00, which would include 'incredible savings' from 'major retailers' and for purchasing this"savings packages", I would also be entitled to vouchers for free gasoline.. Mine also to keep. I was informed that I when I received my product, I would also receive the"savings packages"information detailing the terms, my free gasoline vouchers were mine to keep, and if, after I reviewed the information, there would be a cancel subscription number on the front of the invoice mailed and all I would have to do is verbally cancel my order by calling that number. I was told I would receive this package in 3-5 business days. The order was placed on 01/08/2013, according to the shipping copy I received. The product was not received until 01/19/2013! Upon opening my package, I received the pedi spin and the footies, but no gasoline vouchers... Nor did the"shipping copy"have any contact information for me to cancel my"savings package"! I received a return label; which I will certainly use!
Instead.. I have no way of contacting this company to cancel my subscription and this company has my mastercard information and will probably steal my money! Now I have to notify my bank that my debit card is at risk, wait for a replacement card, and in doing so will receive my income from direct deposit a full week or longer than on my payday!
These people also charged me $14.99 for the product and a processing/handling fee of $13.98 for a total of $28.97! I could have walked to the wal-mart down the street and bought the exact same product for $10.00 and some change! I feel like such and idiot! This has certainly been my worst online shopping experience ever!

I had called what turned out to be Idea Village in order to get the Finishing Touch product- about which deceptive sales pitch I also have some issues. While placing this order, I was approached by an aggressive sales pitch pushing two different programs, Budget Savers and Shopper's Advantage. For $1.00 for each program the consumer is supposed to have time to look over the information to see if he/she wants to pay a monthly fee in order to get these supposedly fantastic deals. Just for looking at this stuff, the consumer is supposed to get a free gift card and free gas cards. I was told that the information would arrive in 3-5 days so I would have time to look it over during the 10 day introductory $1.00 period. When I had not received the paperwork a week after I placed my order for Finishing Touch, I called one of the rapidly spewed phone numbers rushed through by the aggressives sales woman and said I wanted to cancel. I did not want to be charged $29.95 and/or $34.95 for programs I would not be using and had no chance to see before the ridiculous charges were made.
Today, as I looked over my credit card online, I found unauthorized charges from these companies. I called the phone numbers that appeared with the charges and was told by one of the companies that they had received no cancellation but would initiate a refund, since it was only the FIRST $29.95 charge! I called my credit card company and told them what had transpired. The unauthorized charge was credited. For the other unauthorized charge of $29.95 I have to await Budget Savers action to reverse the unauthorized charge.
DO NOT DEAL WITH ANY OF THE ABOVE LISTED COMPANIES! THEY ARE ONLY INTERESTED IN RUSHING YOU THROUGH UNNECESSARY, EXPENSIVE, UNWANTED PROGRAMS. THEY ARE DECEPTIVE!
This is a very shadey group of people. The initial reason for contact was to purchase Finishing Touch, which I wanted only for the eyebrow tool. This tool is FREE but has an additional separate shipping charge. It is not shipped separately! And it is a part of the product, not an additional item. This I know because the information about the eyebrow attachment is integrated in the middle of the instructiobs included in the little pamphlet' it is not a separate piece of information and is not shipped separately to account for the additional shipping charges.

I did not purchase anything or spend any money on this IVP idea village on the date of October 25, 2010. However, it charges me $ 72.55 on my credit card. And now the transaction is still in the pending process. I just wonder is there anyway I can cancel the payment.
Thank you very much

on august 7th i wanted to get a handy stitch for my daughter the lady went on and on wanting to sell me other stuff and adding to the 20 dollar offer i thought they would take out the money right out of my prepaid credit card but they didnt til yesterday september 22nd this seems very shady to me considering the money for avaialble in august it should have been taking out in august or right then and there when i gave the card number i want my money back i do not want ur product its too late

I placed an order for UGlu, which was advertised on TV and via IdeaVillage for $10.00 + shipping. After providing my information and completing my order, I suddenly met with a whopping $59.63 charged to my card. I immediately contacted Customer Service to have my order cancelled, and was told I would have to wait 24 hours to cancel, as my order would not appear in their system until the following day.

I contacted them the following day and spoke to a Customer Service person who told me, after I had provided my information, that my order had been cancelled. Later that evening, I received an email indicating that my order had been shipped. Thinking this was an error on their part, I retained the email, but felt fairly confident that my order had been cancelled.

Two days later, the order appeared in my mailbox. I phoned "customer service" again and told them of the situation. They had no record of my cancellation and would not accept any responsibility for the misrepresentation of the price or even consider paying for the return postage.

I checked the emailed notification I had received and noted that the time the order had been sent was 3:14 AM, indicating that the order had been shipped before 24 hours had elapsed from the time of placing the order.

This is not a company I would recommend doing business with--they accept no responsibility for errors on the part of their staff.

Normal check out for a "Shoedini" was anything but normal but, when I was finished at the confirmation page, complete with confirmation number, it got even worse. They still refused to give me my order total and listed my Grand Total as "Estimated" I still don't know what they will charge my credit card.

yes, i screwed up & ordered their knifes ! do not order from this company !your order will be taken by a recording & you will not get a con. number or email until you have been screwed with over charges ! my order was suppose to be 54.95 but they charged me 137.86 when i called them, i was told it was because i updated to the deluxe package ... ### ! the charges for shipping 57.92 & said i double the order... some more ### ! some out there must know a way of shutting down this company of crooks ! please contact me at [protected]@yahoo.com subject line yoshi ! maybe a law suit or flood the attorney general office of calif. with complaints, there must be away. please contact me !

This is a complaint regarding IdeaVillage Products Corp. and their improper, and perhaps illegal Internet e-commerce practices I encountered while purchasing “HD Wraparounds” sunglasses via their website at:

https://www.hdwraparounds.com/ver18/index.asp?refcode=hdwrap18&did=&aid=

AND AT:
https://www.tvproductscentral.com/hdwraparounds/ver2/index.asp?did=644&refcode=hdwrap2

OR AT:
https://www.gethdwraparounds.com/

The website’s design and sales tactics never – not even once – allowed me to see in advance the actual shipping charges, and did not permit me to see and verify my order. A series of “Special Offer” pop-up windows (even though my “pop-up blocker” was and is “ON”) kept offering either a better bargain, or a warranty, or – finally (the pop-up that blocked my view of my actual order page) – a “$10 Rebate” offer which was worded to imply I could get $10 off of that order immediately. Once I clicked on that offer, the next webpage was a $10 rebate off of a direct-buy buyer’s club service only after trying that service for 30 days. I tried the browser “back” button to go back to my order page, but never could, and clicking out of that $10 rebate page just closed the whole window, so I never once had an opportunity to actually preview and verify my order, and never got to see the absolutely OUTRAGEOUS shipping charges for two pairs of sunglasses.

During the preceding order process, I had selected the standard shipping, 5-10 business days, but no dollar amount was shown on that shipping-selection page, so I kept expecting to see an “Order Preview” page at the next step, where I could also see the actual shipping charges; but that page and “step” never appeared. So I never had an opportunity to review the order and exercise any option to cancel it, and I was prevented from seeing the FINAL order page AFTER I (foolishly) opted to go ahead and place the order.

Plus: I was never sent an email verifying my order! Had I received an order verification email and seen the outrageous shipping charge of $12.98 for two pair of sunglasses, I would have called and cancelled my order; but I just kept “hoping” I had not been ripped off. The ONLY time I ever saw my order and the shipping charge was when I received the automated shipping notification [protected]).

Yes: I was sucked in and played the “sucker” perfectly. EVEN IF the product (sold via the above website) is shipped from the manufacturer in CHINA
http://lustertv.en.hisupplier.com/product-270031-HD-Vision-Wrap-Arounds.html
and therefore costs $12.98 to ship, the extremely anti-consumer and deceptive practices implemented by this website should not be allowed.
Their tactics worked; but surely there must be some basic standards or codes regulating e-commerce that at least require merchants to:

1) plainly state shipping charges when the customer is selecting their shipping options;
2) allow the customer to preview and verify their order BEFORE placing the order;
3) avoid using any HTML or Java script codes in their website design that override or partially disable
“pop-up” blocker functions
4) allow the customer to “BACK OUT” from investigating any additional “special offers” that appear
during the ordering process so they can return to their order page;
5) verify orders promptly via e-mail and grant a clearly stated timeframe for customers to cancel orders.

This “HD Wraparounds” IdeaVillage Products Corp. website fails on all of these points. The extent of their “Customer Service” via the sales websites includes the following information:

CUSTOMER SERVICE INFORMATION:

To check the status of your order online, please click on the link below.

Order Status: www.HDVisionorderstatus.com

HD Vision WrapArounds is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products, please feel free to contact us via the information provided below.

Customer Service:
Phone: [protected]
Monday-Friday, 6:00 AM to 4:00 PM, Pacific Time

Needless to say, IdeaVillage Products Corp. customer service representative was not responsive to my complaints about their website sales tactics as outlined in my complaint above. I did not call to cancel the order promptly because I wanted the product, but was extremely dissatisfied with and leery of the merchant’s website sales tactics.

The so-called “Customer Service” email verifying that the order shipped came from:
idvl. [protected]@fulfillment.com
which is an automated notification / no reply email address.

Finally: the link provided in that email to “track” my order shipment does not work (as of this complaint – 03-24-2010):
“Click here to track your order.”

I would appreciate this complaint being registered for reference with the Better Business Bureau and / or Federal Trade Commission (or Federal Communications Commission if applicable). Any contact with the merchant via these agencies would also be appreciated.

I HAVE PURCHASED 4 HANDY SWITCH UNITS FROM CVS IN THE PAST 6 MONTHS. THEY WORK GREAT FOR ABOUT 45 DAYS THEN DON'T WORK ANYMORE. THE PRODUCT IS WARRANTIED FOR 60 DAYS BUT IT WON'T LAST THAT LONG. THE PRODUCT IS GREAT WHEN IT WORKS. CAN WE NOT PURCHASE A PRODUCT THAT WILL LAST LONGER AND BE OF BETTER QUALITY? I THINK THEY SHOULD REFUND MY MONIES OR SEND ME ABOUT 6 OF THEM .