ILD
Reviews and Complaints

I just received a bill on my AT&T bill for $`12.95 for services. I never authorized the service and AT&T is going ahead with the billing. I plan to contact the Michigan Public Service Commission and report both AT&T and ILD Telecommunications

Hello,
On behalf of ILD, we sincerely apologize for the inconvenience this has caused, and hope to resolve your billing issue to your satisfaction.
Please call us at [protected] so that we may look into the charges mentioned. You can also get support by visiting http://www.ildteleservices.com/support.html or by emailing us at askild@ildmail.com.

Let me assure you, ILD Teleservices is not a "scam". First allow me to explain what ILD does. There are a lot of people who prefer a “no credit card required” payment option for their online and over the phone purchases. And that’s what ILD does. We work with hundreds of merchants that offer their customers the option of charging services directly to the home phone bill, allowing them to make purchases without using a credit card, or having to disclose personal financial information online or over the phone. ILD processes over 120 million transactions each year, with where ILD For information on how phone billing works, ILD has an animated clip on our website. http://ildteleservices.com

Thank you,

monica@ildteleservices

ILD Teleservices Inc. billed charges on my Verizon phone bill on behalf of INFO Dial USA LLC. I did not authorize these charges nor did I even sign up for this service. I guess this is what it's like to be slammed!

Recieved a billing on a 800 number of which there is no contract with ILD Teleservices ever!

Just call the number your phone bill says to call and you'll get the money credited back. They'll probably tell you that they called asking someone to do a free trial and to call back to cancel within x number of days - but that you're charged if you don't call back. Regardless, just tell them you want the charges to be removed and they'll do it.

' should be read as an apostrophe. I guess that . . . is the Canadian Char map.

TM in CA (Hi, Monicunt, er, Monica)

FCC is investigating the Calling 10 scam. ILD's home page looked totally fraudulent (Nigerian-Prince fraudulent) at the time.

I had charges on my phone bill in 2010, which due to my disability, is typically an under four dollar (US) monthly bill. I notice when that bill is doubled by (USD) 3.99 for one directory-assistance call (Calling 10 billed through ILD) because someone (meaning no one) allegedly called local directory-assistance.

No one in this house is allowed to call, for a local listing, 10-10-xxx-xxxx # 1-xxx-555-1212 when the print directory is next to the household's only telephone. Or they might 4-1-1 like any lazy phuck would. Since when do lazy vermin dial 10-10-xxx... to get (US) 4-1-1? It doesn't make any sense. Is this ILD's business model?

My telephone complaints to ILD's call centre were referred to the St. John's County (Florida) Sheriff's Department--as a criminal suspect. I ain't in jail, and ILD is now under FTC/FCC investigation.

TM in CA

My Centurylink phone bill got charges from ILD Teleservices Inc. This was after I had gotten a call from someone from Yellow Pages calling to 'verify' my address and phone number.
I contacted my telephone company, Centurylink, about the charges, and they said they are not responsible for 3rd party billing. I asked for them to put a block all 3rd party billing. They said it usually blocks all, but may not block some -- whatever that means.
I called ILD Teleservices, who said they are just a billing company for a company called "Local Biz USA". I called Local Biz USA and I demanded a refund of the unauthorized charges. I received a refund from a company called "Calling 10".
What's up with so many different entities involved!?! Seems like quite a scam going on. I think maybe IRS ought to check this out.

I found a youtube video about this

http://www.youtube.com/watch?v=6HqJvrITvk8

I disagree with you frauds over at ILD. Your whole business model is one that allows for this crap to occur. We decent law abiding citizens do nothing, and your service allows us to be scammed. You suck and your whole company sucks. Plus, to defend this nonsense makes you look like an ###, Monica (nice name, who else had that name?, lulz biatch). Does anyone who hears about your stupid company really believe you or think you're decent and honest. Hell no, and never will. So stick it up your ###... twice.

Hello,
I’d like to assure you that ILD strongly condemns and does not participate in “slamming” which is the illegal practice of switching a consumer's traditional wireline telephone company for local, local toll, or long distance service without permission. We also strongly and condemn and do not participate in "cramming" which is the practice of placing unauthorized or misleading charge on a telephone bill.

We process over 120 million transactions each year for buyers and merchants – that’s over a half of a billion dollars in purchases, and only a small fraction result in disputes and chargebacks, just like with credit cards. When there are disputes, ILD investigates these with its merchants and makes sure that credits are applied back to the phone bill, just like credit card company standards.

ILD continually monitors complaint levels against the merchant who the bills through us, and if we find a merchant in violation of our policies, we have and will terminate their billing agreement.
If your authorized telephone company has been switched without your permission, please let us know. Or if you feel you have been crammed or charged without your consent, please let us know.

Send an email to askild@ildmail.com or call us at [protected].

Thank you,

Monica Melgar
ILD Teleservices
http://ildteleservices.com

Unfortunetly this just happened to me. My boss showed me the AT&T phone bill with an unknown charge. I called the number on the bill, it was for Payment One Corp. They too are only the accounting party for the crooks World Web Pages and gave me this number [protected]) to call.

Nick from World Web Pages said that the services were authorized by me and said he can have me listen to the recording. To there convenience ther system was down and they would have to have someone call me back in order to give me my credit. I demanded for credit and he hung up on me.

Just like what happened with Roxy's employee the telemarketing company wouldn't quit calling even though I would hang up on them; until I gave in. They say they are calling from yellow pages and only want to confirm the company information for the listing. They ask for my position within the company. I said secretary and that I can not authorize anything, they assure me it's not a sales call and that I won't be billed for anything. We will receive "coupons" or whatever in the mail and again they assure me I am not authorizing anything. Yes, they trick you to say "administrator" and say "yes" to all questions asked by the confirmation department which is a recording not a live person. They even have you say your date of birth. By the way you never receive anything in the mail.

If "Yellow Pages" reps call you with a Hindu accent, HANG UP!

I agree totally world web pages is a fraudulant company they hit my phone bill for 10 months when i caught it att said they could not do anything except block it from happining again. so these people ripped me off for 350.00 and i have to go through their customer service to try to get my money back, well aint that a freakin joke. also 800vmailbox is another one of these sorry fraudulant companys. you should take the time to turn them in to your local fcc & public utilities commision. stop these criminals !

Hello,

I apologize for any inconvenience you have experienced. We want to help you resolve the issues you are having regarding the charges on your phone bill. Please contact us so that we can resolve this matter in full.
You can email us at askild@ildmail.com or you would prefer to call us, please call our hotline at [protected].

Thank you,

Monica Melgar
ILD Teleservices

My January AT&T bill showed a fake charge of $7.72 from ILD Teleservices, Inc. for Long Distance Directory Assistance, a call I never made. When I called the 800 number provided on my AT&T bill I was told that since I did not recognize the call they would send me a refund check for the amount. She went on to say that it was their policy, all refunds were to be in the form of a check. When I told them not to bother sending a check since I was not going to deposit or cash it, that I was simply not going to pay it, she got very ugly and told me to do whatever I wanted with the check but the charge would keep appearing on my AT&T bill.
I will definetely report this incident to the FTC, since I realize what they want is to force people to cash or deposit their "refund checks" to get all the bank (account) information which gets stamped on the back of same.

Dolores Perna,
Miami, Florida

And by the way, the "validation" the previous poster refers to is bogus too...the only think correct on the so-called validation was name/address/phone # which can be obtained from any place - The rest of the information was INCORRECT

A total scam! It took a month to resolve. I never heard of this company and never signed up for any such service - they billed me for 13 months. I sent letters to the BBB in my state and in Florida, my Attorney General's office, the FTC as well as my Public Service Utility Commission - after 4 weeks I was notified by my phone company that Total Contact Solutions had issued a full credit. Don't let these people get away with this! I also found out later, my telephone company was supposed to have issued a credit and gone after the company themselves, even though they were totally worthless in resolving the dispute.

I see charges from this company all the time on Verizon bills at my office. I've usually been able to get them to cancel the service and credit the previous charges just by calling. I can't remember if they've refunded ALL money, but I think they did. Companies like this know they're a sham so they're typically quick to get you to shut up. Good luck!

Company "added" a charge of $7.14 + tax for phony request for information onto my AT@T phone bill.

We're here to help!

First allow me to explain what ILD does. There are a lot of people who prefer a “no credit card required” payment option for their online and over the phone purchases. And that’s what ILD does. We work with hundreds of merchants that offer their customers the option of charging services directly to the home phone bill, allowing them to make purchases without using a credit card, or having to disclose personal financial information online or over the phone. ILD processes over 120 million transactions each year, with where ILD For information on how phone billing works, ILD has an animated clip on our website. http://ildteleservices.com

But, if you feel you’ve been wrongfully charged through ILD Teleservices, please contact us. ILD offers “Purchase Assurance Protection”, like the protection provided by your bank or credit card company. This means that you are not responsible for unauthorized charges.

So, if you feel like you have been wrongly billed, please call ILD at [protected] and we’ll help you or you can get support by visit http://www.ildteleservices.com/support.html.

You can also email us at askild@ildmail.com for assistance.

I sincerely apologize for the inconvenience this has caused, and hope that you contact us so that we may resolve this issue to your satisfaction.

Thank you,
Monica @ ILD Teleservices

ILD Teleservices is a leading payment processor for transactions between merchants and consumers. Through contractual relationships with telephone companies like AT&T and Verizon, we give merchants the opportunity to let consumers charge products and services such as long distance, internet access, and collect calling directly to your phone bill.

As a result, instead of purchasing these items with a credit card or opening an account with the merchant, you can have a transaction billed directly to your phone. When you do, the merchant sends your transaction information to ILD, and ILD adds the charge to your phone bill. It’s a service very similar to what credit card companies provide.

If you have a charge you believe is incorrect, or if you have any other questions or concerns with ILD, please let us know. We want to address any and all issues you may have. To contact us, please email us at askild@ildmail.com. If you would prefer to call us, please call our hotline at [protected].

We’ve also recently updated our site, where you can find more information on ILD Teleservices and how to check your status, get help, or contact us. Please visit our site at www.ILDTeleservices.com.

Thank you, and please let us know how we can help.

Ilona

Recently, ILD charged 12.95 to my ATT phone bill without my knowledge. I called ILD, they said I had to contact the merchant. I called that merchant so called "compufix inc" question about the charges. They agreed to credit back to my account but it would take 3 billing circles, which means "money back 3 months".

I don't know why ATT helping third partis to charge its customers. ATT is a telephone company and not a collection agency. It shoud not have done this to its customers. Helping scamers will hurt ATT reputation.

We should call up our local government to change the law stopping ATT to help third parties to post their charges on ATT customer's phone bill.

My cell phone had no coverage during a trip to Atlanta to pick up my children. I had to call their father to meet him. For a less than five minute long distance phone call (his cell phone is from Texas) I was charged $38.68. When I called ILD communications they listed off the many extra fees and extra charges with absolutely no apology. Ridiculous! It's no wonder that pay phones are becoming obsolete! I am very pissed! I promise to never use another pay phone for as long as I live and also promise to let EVERYONE know about this rip off.

ILD Communications is billing me every month for some sort of voice mail they say i ordered. I have tried to Call them and the repeatedly give me a confirmation number and say a credit is being issued. I have contacted my local phone company and made a complaint and they reassure me that they have blocked this charge on my bill and the currant charges will be put in dispute. Again I was charged and now they ILD says they have issued a 83.00 credit... I do not believe it. They tell me the service was ordered a... Not so, I told them... After some research on Yahoo... Apparently something that was free was not my computer was hacked... Help...

I am pissed, I do not have $ 77.00 to just throw away for charges I didn’t make. I never even heard of IDL/ Intellical OPS SVCS until I got these stupid fraudulent charges on my phone bill. I have an automatic payment come out of my bank account each month for my phone payment, and I do not have my budget set up to cover these extra charges. Until this invalidated charges are cleared I will have re-budget to avoid an overdraft and other bank charges to keep my credit in good standing. This is one big mess!

I was billed for services on regular phone bill. Did not know who ILD was or what I was being billed for. I never authorized them to supply me with any services what so ever. I don't have a clue how they acquired my phone number, but I guess people in the business of scamming has their ways. I never did find out what service I was billed for. The problem was getting this error resolved. Att was called, I was told to call the number on bill. This was done only to find out I had to call a third party. You know the old runaround. Finnaly reached someone to help. Now I find it may take up to three months to see this charge removed from my phone bill.

My experience was exactly the same as the others. ILD Telecommunications added their charges onto my AT&T bill without my consent or knowledge. This is outright fraud on both companies.

I believe both AT&T and ILD Telcommunications know what they are doing is wrong, and hoping people won't notice the extra charges. I will fight this, as it is outright fraud, and criminal activity! I will also warn my friends to look for this on their upcoming AT&T bills, so they won't be cheated out of their hard earned money! AT&T will be losing many customers if they continue to let these criminal companies "leach" onto their accounts.

Not a fraudulent practice – here’s what we do.

ILD Teleservices is a convenient and secure payment method designed for purchasing on the web or over the phone. Like a credit account, ILD provides the flexibility to buy without using your credit card. Hundreds of businesses offer Bill to Phone payment from ILD, giving you a way to pay by charging your phone bill.

Plus, ILD also provides you with "purchase assurance" protection; like the protection provided by your bank and credit card companies. This means you are not responsible for unauthorized charges. So, if you feel like you have been wrongly billed, please call ILD at [protected] and we’ll help you or you can get support by visiting our self help center at http://www.ildteleservices.com/support.html.

I sincerely apologize for the inconvenience this has caused, and hope that you contact us so that we may resolve this issue to your satisfaction.

Thank you,
Monica@ILD Teleservices

I was charged on feb. 2017 $ 22.70 for some type of weather, event service i did not order, and suppost to receive a credit for that unauthorize charge ( from feb., and now i'm getting a late charge because of those charges, still no credit on site) on going war with verizon.

Our Qwest telephone bill reflected an $8.43 YOUR PRODUCTBILLSETUP charge from ILD Teleservices, Inc.

I contacted their customer service department to question this charge - the agent could not, or would not, provide any details about what I was being charged for. She only stated that it was the result of an on-line request for service. I told her that we had not placed any order for any type of service on-line and that obviously the charges were either erroneous or fradulent and demanded that they credit back the charge and delete all of our information from their data-bases.

I then called Qwest to see that the charges were taken off our bill. Unlike AT&T, who according to other entries on this forum, will refund or credit customer accounts for fradulent charges, Qwest is trying to tell us that it is the LAW that any third party can make unauthorized charges to our phone bill without our approval or verification from us. Sounds like a call to the Attorney General's office might be in order!

There was a charge of $7.64 on my telephone bill .I talk to them and they refund $ 1.65 but had not refund the rest

Hello,

ILD Teleservices is a leading payment processor for transactions between merchants and consumers. Through contractual relationships with telephone companies like AT&T and Verizon, we give merchants the opportunity to let consumers charge products and services such as long distance, internet access, and collect calling directly to your phone bill.

As a result, instead of purchasing these items with a credit card or opening an account with the merchant, you can have a transaction billed directly to your phone. When you do, the merchant sends your transaction information to ILD, and ILD adds the charge to your phone bill. It’s a service very similar to what credit card companies provide.

If you have a charge you believe is incorrect, or if you have any other questions or concerns with ILD, please let us know. We want to address any and all issues you may have. To contact us, please email us at askild@ildmail.com. If you would prefer to call us, please call our hotline at [protected].

Thank you, and please let us know how we can help.

Ilona Olayan
ILD Teleservices