CB Parking Impark Parking Calgary Impark lot 425 - safety

Impark Parking review: Calgary Impark lot 425 - safety

Courtcib of Calgary, CA

Jul 17, 2024 10:45 am EDT

Verified customer

Featured review

I am writing to formally express my deep concerns regarding the conditions and safety of the parking facility. As a recent subscriber to the monthly parking service, I have encountered several issues that urgently need to be addressed to ensure the safety and satisfaction of your customers.

1. Vandalism Incident:

- On July 9th or 10th, just one day after I established my monthly parking subscription, my vehicle's window was smashed while parked in the facility. This incident raises serious concerns about the security measures in place to protect vehicles and their owners.

2. Safety and Cleanliness:

- During the week of July 15th, I have repeatedly encountered individuals engaging in drug use or sleeping in the stairwells every morning as I leave the parking building. This is not only alarming but also poses a significant risk to my personal safety. The stench in these areas is overwhelming and reflects a severe lack of cleanliness and maintenance.

3. Access Code Issues:

- Since July 9th, the monthly access code to enter the building has been non-functional. Each day, I am forced to call for a new code, which also fails to work. The process often involves long hold times and the need to repeatedly provide my account number, causing undue stress and inconvenience.

Given the substantial fee we pay for monthly parking, it is reasonable to expect a safe, secure, and well-maintained facility. Unfortunately, the current conditions fall drastically short of these expectations. I am deeply concerned for my safety and well-being each time I use the parking garage.

I respectfully request immediate action to address the following:

- Enhanced security measures to prevent vandalism and unauthorized access.

- Increased cleaning and maintenance of the stairwells and common areas.

- Resolution of the access code issue to ensure reliable entry to the building.

I trust that you will treat this matter with the urgency it deserves and take the necessary steps to rectify these issues. I look forward to your prompt response and a swift resolution.

Thank you for your attention to this critical matter.

Claimed loss: Stolen items form car but not of any substantial value.

Desired outcome: A more safe place for parking. Security and more frequent cleans of the stair areas.

Confidential Information Hidden: This section contains confidential information visible to verified Impark Parking representatives only. If you are affiliated with Impark Parking, please claim your business to access these details.

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Winnipeg, Canada

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customersupport@impark.com

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Impark Parking address

601 W Cordova Street, Suite 200, Vancouver, Ontario, V6B1G1, Canada

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