Incheon International Airport review: Ground crew staff sj song

Date 5 Nov 2023

Time 1600hrs

Flight SQ601

Gate 46

While queuing up for boarding, when everyone was moving forward as a queue, incheon ground crew staff S.J Song actually asked this tour group to move backwards. This caused a stampede as the tour group simply moved backward suddenly and they stepped onto my daughter causing her to fall, and I was almost being knocked down but luckily I stepped out of queue fast. However this caused us to re-queue again with frustration and pain. I tried to approach the ground crew at PPS check in counter however I was asked to requeue for 3rd time at the economy class queue. When I shared my feedback to SJ Song ground crew telling him to give me his name as I want to file a complaint he shouted at me “No No No” causing me embarrassment. And so I took a photo of him so that I can escalate the matter to his manager citing the right person, since I knew communication will breakdown

But again This is not the right manner to treat a passenger. Knowing his understanding is low - I had tried to forgive him by moving on but 5mins later he asked me to step out of queue and insisted me to speak to his general manager if I want to complain. However upon approaching his GM he spoke to him in Korean and complained about me instead, stating I took his photo illegally. I explained that I took it bcos I want to file a complaint but I changed my mind and already deleted it, they demanded me to show them the deleted folder as proof. I felt not only embarrassed but insulted! Why must a passenger be treated like this, when I have not even seek redress for the stampede that he had caused! This ground crew need to answer why did he have to ask everyone to step backwards causing a stampede! If he wants everyone to get into queue he should ask the queue to pause and slowly one by one he check the boarding pass and create a one straight line instead of asking everyone step backwards ! This is basis common sense - human collision when we cannot see what happen in front and in motion of moving forward, yet at same time the people in front actually move backwards to collide with you !

This caused not only injury to my daughter but also embarrassment and insult to me as the other passengers were looking at us while he shouted at us - “No No” , as if I did a grave crime ! Is this discrimination because we are women? This indeed left me and my daughter a super bad experience and bad impression of Korea ! If my daughter is badly injured I shall sue this ground crew !