Indane / Indian Oil Corporation
Reviews and Complaints

I am client o Indane since 2005. Presently am registere to agent Chiorodeep in Dumdum Park, Kolkata-55 for last 20 months.
consumer no.-20873.
I am disguste with the attitude of the staff. They initially never accpte my application for the secon cylinder. After much heated iscussion finally they accepted it on 05.12.2007 with registration no.458017.
But I have never been able to learn what is my staning in terms of gettiong the connection. They never comes out with clear list so that one knows when he is getting it, or even if he gets it at all.

In the mean time with single cyliner, we can not manage the things propoerly. Last time we had to hand over the cylinder yet to be empty to get a fully reille cylinder. This time we are running a kitchen without a gas cylinder.

On top of that the staff always shower us with unnecessary advices on different aspects of house keeping!

Being a doctor in government meical college, I seldom find time to meet the office staff personally in ofice hours and whenever I took timemout of my schedule to meet them, it was mostly wasted.

expecting a better client oriented service

dr.-p.ghosh

I am a customer of inane LPG and living at Palam colony New Delhi 110045.
My distributor name is Gouri Enterprises .Tel no 011 [protected].
Palam New Delhi 110045.

My consumer no is 21016A.

I would like to bring your kind notice now days the distributor was UN necessary delayDelivery of gas cylinders.
Recently I have face the same. I am waiting lpg form 8/9 days

So many clls they response and commit today but I cant received yet.
Please look the matter and resolved the problems

Thanks

I am a customer of Indane LPG and linving at 1 Dhapa Road, Calcutta 700105. my Distributor name is Cargo Distributors. My consumer number is 10668. from last 4 - 5 month i face a lot of problem to receive a gas cylinder due to abnormal delay. I booked for the gas cylinder about 19 days (on 7th Sept 07) back and till date (26th Sept 07) I have not received. 3 days ago When I call the distributors they told that we have sent it and when we asked to vendor he told me that he has yet to received the booking from dealer. Exactly I don't know what is the problem. Today when I again contacted them again they are stating that they are sending it. It is going on and nothing is happening and till date I have not received gas cylinder.

I am a customer Indane LPG and stays at Residenc complex , Ministry of External Affairs, Dwarka Sector 2, Plot no. My consumer number is D 11717. This is the third time I have received only 12 KG gas instead of 14.2. kg. I have told several time about the matter to the local distributor which is Rajapur at Dearka. Today on 18/09/07 When I received the cylinder that was only 27.8 KG with cylinder instead of 30.2 KG. When I told the man who served the cylinder that it is underweight ,he suddenlly changed my cylinder which was 30.2 Kg. After that I told the local authority at Rajapuri they told it will not happen in future. But it is third time which have occurd with me.

I shall grateful if you kindly take necessary action at your end.
Thanks
Bidhan

I am a customer Indane LPG and stays at New Bombay. My consumer number is 1660. Now a days there is inordinate delay in getting the gas cylinders on booking. I booked for the gas cylinder about 20 days back and on booking it was informed that it will be delivered within 2 days. Since it was not delivered after 5 days called them again and they informed that they are sending it on that day itself but nothing happened. After 2 days again contacted them again they are stating that they are sending it. It is going on and nothing is happening and till date I have not received gas cylinder.

P. P. Valsan.

I called the toll free complaint number and registered GAS LEAK today 17th Feb 2013 @ 10:45AM, Complaint# 836221 and gave my mobile #. I was told some one will call back and attend to it. Now the time is 10:35PM till now no one bothered to call back.

I did call the north & central chennai emergency number for the whole day and the number was always BUSY. When contacted our delivery man he gave another mechanic number but he told he is out on a personal work and will come after 6PM but never turned up.
This is how a emergeny call is being handled in chennai. Whole of today we could not turn on the GAS. VERY VERY POOR CUSTOMER EMERGENCY SERVICE.

NO ONE CARES IF YOU WILL LIVE OR DIE because of GAS leak. So pathetic service, dont know when the emergency will really be taken and serviced as emergency in INDIA.

When I tried to register the feedback with http://webapp.indianoil.co.in/paribhavam/, after properly registering in the website, i got the below error

Error while inserting into master complaint table. Exiting now.

WE PAY OUR TAXES FOR SUCH POOR SERVICE :(

Regards
J. Ramesh

i am booked indane gas in sri sirinvasa gas agency, till now not received

thanks & regards
deva-[protected]

Respected Sir,

M/s. Shivshankar Agencies, No.14, Kunrathur Road, Chennai - 116, Tel No. 044-[protected]/ [protected]/ [protected]. All the phones are not reachable through out the day.

We are getting engaged tone through out the day during office hours. It is just not possible to book the cylinder refill through the phone, and by luck if we get the line after everlasted trying for more than three to four days, they will take the booking and we will get the cylinder only after 14 to 15 days. Sometimes when we get fed up of not getting line for more than a week, we go directly at the agency office for booking, but the concerned person over there, behaves so rudely, abusing the consumers in a bad manners using unparlimentary words. when we said to them that we will report this kind of bad activity to the Indane Gas higher authority, they replied that "they cannot pluck even a single hair from us". We got shocked for such a kind of reply from them.

Pls if u can take any action against this, it will be very helpful not only for me but to the entire mass.
If u r not able to take any action against this i shall complaint in the consumer forum, human rights commission and to the press for such kind of rude behaviour and the words being used by them.

I request to look into this issue by the concerned Authorities & take the necessary actions as we have good faith in Indane Gas.

Awaiting for a fruitful result.

Thanking you,

Yours Truly,

[protected]

Vijay
(Journalist)

Yes, I agree with you,
The cylinders are supplied without the washer in it. we recived 2 times like that, No one is taking the complinent to rectify. Then we our self took the washer from old cylinder to replace it.

we got another common problem in receiving the gas cylinder, we have not received the cylinder even after 30 days of registration. No proper answer from the agencies.

I completely agree on it. Even we have complained that our gas cylinder is leaking and no response at all.

I had a similar problem today, but could not find the emergency numbers. I took the number you had given and they gave another number [protected]. Someone picked up and a person was promptly at my doorstep within 20 minutes and rectified the problem. Amazingly quick at 9 o'clock in the night on a Saturday !

i m costomer of indane gas service at patan north gujarat. my gas agent khusbu gas agency, patan.
MY CONSUMER NO:- 1978
MY LAST BOOKING DATE:- 27/2/2008
further, i call agency.dt. 28/03/2008 for new cylinder booking so agent say me w e can't book your cylinder because reason in you have not complited 21 days so i request to u give me details of company rules with kind informantion my mobile no is:- [protected]

I strongly agree

dear sir we are submitting tender no byn MPSO/LPG/TP/03/[protected]/PACKED TRANSPORTATION/GUNA in the name of SIDDESHWAR LOGISTIC PVT. LTD. when we ask to Mr. Patil could we submit tankers for this tender by given affidavit of conversion. He strictly says no & told badly that U don't know English see the clause no. 1.31 of tender & put the phone down. In which strictly written no tankers tipper allowed. But at the time of opening we see a party given his tanker by giving affidavit of conversion. When we complain for this to Mr. Patil He talking rudly & says U can't do anything. I am the main authority for this tender and U don't have any proof . Dear Sir I am working in all Oil Companies BPCL Mumbai & Pithampur, IOCL in Panipat, HPCL in Mumbai. No Body talk like this. Dear Sir in all P.S.U. companies if any change in tender than the circular raise & notice to all tenderer. In this is clearly shows the some one favouring the existing party. Dear Sir these are the public sector Unit not Mr. Patil is owner of IOCL. Dear Sir please take action against these complaint. If this is not sufficient than I will go to the Consumer Court.

SIDDESHWAR LOGISTIC PVT. LTD
MOB NO :-- [protected]

To,
The Manager,
Indian Oil,
Kolkata.
West Bengal.
India.

Re.: A complain against misbehaving of a drunken delivery man working under M/s.SEBA FUEL.

Dear Sir / Madam

This is for your kind information that I am making a complain against misbehaving of a delivery man named Mr. Haider (later known) of your LPG dealer - M/s. Seba Fuel, of 112/4, Chowdhury Para Road, Nimta, Kol. – 49, who was drunk and misbehaved as when he was delivering cylinder at our building. Now this same man is also convicted of selling cylinders at high price at blackmarket ( YOU CAN VERIFY IT ). It is amazing why M/s.SEBA FUEL encourage this type of people again and again under your brand name which surely harms your company’s good-will as well as there also.

It was at 1:30pm., on 11-05-08, the same delivery man Mr. Haider at his duty and in his uniform, was found drunk and suspiciously roaming at the corridor of my floor when he was asked that whether he is looking for somebody or not and instead of answering in a properly, the delivery man Mr. Haider tried to assault me and threatened me to go to my room fast, as he was going to knock at his friend’s door and he also said that he is selling such a product that people will find him out instead of he finding out people.

Now, if this is the way of reaction of staffs' with uniform, then we are very sorry to say that, being a customer of your company we do not expect these type of unsocial activities from your brand name users.

So, we instead of making an F.I.R. at police this is my request to you to look into the matter which is really very harmful and unsecure to all of us and your company also.

Thanking you and hopin for your quick action.

Yors faithfully,
Sudip Som

hi
my consumer no. is 45429 & consumer of raminder gas agency paschim vihar new delhi-63 i booked gas 0n 22.02.08 & till 2day they didn't deliver gas .i went 2 ask why you didn't send gas they replied that ur house was locked.than i told that my house can't be locked either my wife or servant should be at home . there didn't respond nicely anytime .there behaviour r very rude. they give many execuse like gas is not available and ur house was locked. they sell cylinder in black . they give cylinder easily in black in rs550/-.plz take some action against him.

Please look into the matter strickly and earnestly requesting you to take some measure immidiately so that they become afraid of Rrepeating any such behavior.
my mob no. is +[protected]

It is very unfortunate to write this mail.Indian oil is such a valued company of India and we are proud of it.

Sorry to say the distributer at Sreema Gas Agency Naktala Kolkata-700047,behaves awfully towards their customers.I have today faced a serrious problem at my house,where the regulator of my Gas cannot be detached from the alongside pipe both are purchased 4 month back from the same distributer.

When asked for help to send a man from their end they refused to do so and instead they behaved and spoke over telephone awfully,which cannot be digested by any consumer of INDIAN OIL.

Please look into the matter strickly and earnestly requesting you to take some measure immidiately so that they become afraid of Rrepeating any such behavior.

INDIAN OIL is such a company if they reject one distributer they will get hundred more

Thanks & Regards,

Satyajit Chakrabarti

I am trying to book a Cylinder for the last couple of month with Madhu Gas Service in Kondli, Delhi 96 (Phone [protected], [protected]),but, unformatunately the telephone number is not working. It is very surprising that a public serive like this, the telephone number put under non workable condition.
Hope that the appropriate action will be taken by the concerned athorities.

I went to M/s Kalpana Gas (Vijaynagar Nagar) to book the cylinder on 14th of January the lady who is sitting near the computer told me to book tomarrow i.e., 15th of January and she also told 15th is working day. I made several calls on 15th but no answer from their side then I went myself to check then the office was opned and no body was there then I was someone sitting outside they told me today is holiday, then I called on 16th January the same lady to whom I have spoked on 14th told me to call on 20th and she refused to give her manager mobile no and also the owner's no - I wanted to know what action should be taken aginst these people

My question is why they don’t pay attention; Why Indian Oil is not taking care of it.

Why we have to meet the dealer for Gas booking and then we have to ask them why we are not getting it.

I have asked for double cylinder around 2years ago but I have not yet received that, whenever I ask them they use to say, “ We are not giving now” you do one thing take another new connection,

My question is for IOC is it necessary to buy Gas oven if not then why we have to buy it from your gas dealers if we don’t buy it they wont give us the connection, if we don’t pay them much money they wont give you 2nd cylinder why?

My Father is a very old person he can’t go every time for gas booking dealer have given us the phone no but they don’t bothered to pickup the phone.

We don’t use to get gas before 30-45 days coz supply is short from Indane Gas but how come the un-registered hotel owners are getting gas regularly?.

Dear IOC I m very much sorry to say that we are customers not “ Custo koray mor” definition that made by your gas dealers or may be by you also.

Hope ICO will try to solve our problem and billed good relationship with their customers.

My consumer no is 17103.

Sodepur kolkata-700110

I Sukhbir Singh Sharma, customer of your's am very much annoyed by the kind of delivery services you are providing .
As being a senior citizen and your thirty five year customer not getting the kind of attention as likely to be given by you and your service providers. As i have several issues to complain and i am giving you their details.

1. I am not getting the receipt of the cylinder , as in law i have the right to inform, my status and the details are not provided by the agency to me.
2.The other complain of mine is, even after repeatedly complaining about the refilling of my gas cylinder, i am not getting the delivery as on time. I presume people of gas agencies are doing black marketing, my cylinder is delivered to some other person frequently.
3.The toll free no. you managed very cheerfully for god sake manage one attendant to lift the phone up.
My Details Are:

Cust. No. : AL-02676
Name : Sukhbir Singh Sharma
Address : 1/7099, Shivaji Park , Shahdara , Delhi- 110032
Category : D.S.
I need Proper attention over my complain, and answer From your side.

I must add to the above complaints that these people will supply u the cylinder at once if u bribe them or in their language buy the cylinder in black the sum varies frm Rs 50-100.From where do the cylinder is made available if there is a shortage of supply.while booking they will not pick up the phone, if they do they will make u wait for minuteson end or else just disconnect the phone mid way.

Why should the consumer tolerate such high handed behaviour of these people. Its not as if they are bearing the subsdised rates.

Moreover are ever any action taken on these complains or is this all a farce?

anju bansal,kolkata complain against Chirantani Gas Agency,
Bangur Avenue,kolkata-55

I am having double cylinder connection from indane gas & 5 months back I got it transfered from saleshpur to Banagalore ( kr Puram), now immediately I got new job in electronic city and i got shifted to Huskur & I approached the KR puram branch for local transfer & they are not responding properly because they it is early transfer & they don't have interest to transfer.

Plz suggest me what do further.

gas suply is very poor

staff are very road on telephone.

R/Sir, I Girdhar Gupta my consumer no. is 19382 and sir i always booked gas with tomogas and ivrs and my tomogas booking no. 111 dated 22.02.2011 and app time is 6.50 p.m. but sir not received the refil till date 01.03.2011 upto 4.30p.m. sir you are requested to please deliver the cylinder. i request to you please see the matter and deliver the cylinder because already eight days delayed. sir please. My add is K-2/13 Phase I Budh vihar Delhi 110086 and my agency is D.S.Gas Service Pooth Kalan Delhi

TO
The General Manager/ Sales Manager,
Indian Oil Corp,
Coimbatore,
Tamilnadu.

Dear Sir,
My costomer No:26087 and Agencies is Sri Srinivas Gas Service, No.1, Anupperpalayam(po), Tirupur-641652 PH-[protected], 2258755.

My complait is regarding the desiplinary action, at the date of 7-07-10 the service man came with cylinder and hand over the cylinder and my mother gave the amount 500/-, at the time in my mother hand dont have change.the service man talk some irresponsible like, you have keep the amount when your are booking at the time itself, if your are thinking you have to pay aditional 10/- rupees.At the time my mother has inform, if you behave like this we will complaint to your office suddenly he answer you make a complaint they dont make action against me.after that we make acomplaint to agences on that day they we inform the person will come and supply.Again we make a complait on 08-07-10 regarding this issue, today is 09-07-10.But still we cant recived the cylinder.so pls kindly take some action regarding the issue.we are waiting for your reply.through phone or mail:karthi_mtr@yahoo.co.in

Regards
G.Karthikeyan
Tirupur.
Moble No:+91-[protected]
Residiance:[protected]

Honorable Sir/Madam,

I am registered consumer of indane gas having consumer no-28252. The distributor is "Gopal Gas Service" Budge Budge Trunk Road, Maheshtala Dakghar Kolkata-700141.

The Leakage from Regulator (when I tried to put ON the Regulator nobe for cooking the in adequate amount of leakage of gas.) So I took the regulator for replacing or exchanging with new one to my Distributor, they told me that Regulator was not available now, come to us after five days with all documents and Papers.

My question arises here:-

a) Will I stop my cooking for five days?

b) Is this called an emergency service? Or

c) When this type of situation arise. What kind of emergency service will you provide for your consumer?

Thanking you

Yours Faithfully

Ashimamoy Chattopadhyay

[protected]

Iam LPG indane Customer With VINAYAKA agency Kodungallor THRISSUR DIST.
KERALA.South INDIA. I haved Booked on 08-09-2009.From that day till yesturday They are saying we will suply on next week but still not suplyed.Several time Infomed to IOC Mr.Shivan ([protected])and Mr.Marcose([protected]) they are not bother about us and two time shivan shouted me.After that both guys are not receving telephone atall.Agency says IOC not suplying GAS properly its not our mistake.What is the trooth.They are giving gas for exes money.how its posible.They are not suplying gas as booking order.So please take action against this agency. P.G.Devassy.consumer no 8689 thankyou

sir i am sunny malik from s-908 mangol puri new delhi.i am take a new connection with lpg cyllinder stove and regulator.when i went your office pitampura a madam say you gone to the house and bring a identy card, b.post card amt 23/., c.affidebit 20/.so i bringing.she escapted.and he given a post card and saying this is post i posted.she saying post card will come your house. and post card is not come in the house.i went office and saying ragistree will not coming in the house. she saying when ragistree coming you are coming.and she misbehave me. so my 300/ hundred rs is wast.please give me a new connection from raveena gas.i am sand a id of your mail. saxyboy01989@yahoo.in please answer given in my id ok.

Sir
I am consumer of LPG from Rajhans Gas Agency, Tajpur, Najafgarh, New Delhi. Regularly I'm getting less quantity of gas at the time of refilling. Even I'm weighing the cylinder at the time of delivery. but at the end of gass it is been noticed that aprx. 2-3kgs water left inside the cylinder. I had verbal discussion with the delivery boy as well as the incharge of store. but no one is takin care. you are requested to look into and insist them to deliver appropriate qtty.

Regards
Manoj Mishra

cookwell gas agency is suppling indane gas to shahabad people, place is at chitapur taluk Gulbarga District Karnatak. Main complaint of the shahabad town people is that irregular supply, refusal to supply door delivery. Perticulary in Alstom Township, which is industiral Area, Cookwell gas agency initially started giving door delivery servicess, but later stated irregular servicess. There were several complaints in this regard, finally agency was cancelled by concerned authority. After long time, somehow the same agency was manage to get dealship. Now, The same agency the cookwell gas agency Shahabad Dist. Gulbarga started irregularity in supply, refuse to door delivery. due to colony residents are facing lot of problems. please take necessary and do the needful at earliest.

I am not an INDANE LPG customer. today i went to ur ravina gas agency west enclave pitampura to take a new connection and to become a part of indane LPG. Butwhen i asked the sales girl for the new connection she told me that right now the company is not issuing the connections for the new connection i have to wait for few days . This is the first time i visit to ur outlet and ur sales person refuse for services

now sir/madam i request u to tell me that weather its true that company is not issuing new connections if it is then plse tell for how much time i have wait for connection.
and if not then plse take the action regarding this behaviour

I completely agree.

I am an INDANE LPG customer with Delhi Cantt Sadar Bazar gas agency.My consumer number is 36778. On 28 May 07 i went there personally at about 9.30 AM and gave them a change of address and booked my gas cylinder. I was given the assurance that the same would be delivered to me on 29th.However till now it has not been delivered. When i checked up with the agency i was very rudely told by a salesgirl that they had told some Mangalapuri person to deliver the cylinder and that i should get i touch with them and it was no longer their responsibility. When i protested at this stand and asked to speak to the manager, she told me that he was not around and banged the phone on me. This is the first time this is happening in the last three years .

This is not expected from a reputed company like IOC.

i have booked a cylinder on 29 august, which was not yet recieved.booking no is 3.

All govt departments are [censored]holes full of ###s.

cannot connect the regulator with the new Cylinder full of Gas . It is very URGENT to sort it out

Contact - [protected] / 033 [protected]

I cannot connect the regulator with the new Cylinder full of Gas . It is very URGENT to sort it out

Contact - [protected] / 033 [protected]

I am customer of Indian Oil and in possession of Indane Gas. My distributor for Gas Cylinder is M/s Sarthi Gas Agency. No. 11950 on the name of my father, Mr. R.D.Dave.
Address: Mr. R.D.Dave, 142, Taranga Hill Society, Giriraj No. 1, Nr. Arjun Ashram, Chandlodia, Ahmedabad.
I filled a complaint of leakage to agency 4 days back. But till date afternoon there was no responce to the same, & whenever tried to connect the Agency phone no's, are engaged or not lifted by any body. Today after noon i reminded the agency & came to a surprise reply that the complaint was not at all lodged on that day and now it is done so a person from agency will come. As the person came to house and my wife had attended him. He saw the cylinder and said it is almost empty and may work for another 4-5 days only and this cannot be sorted out. If it would have been a new/fresh filled cylinder then it is of use. So, better forget. Later he diverted the attention to the pipe which is been used and said to replace with new one and told to purchase the same. As she rejected to accept and purchase the pipe suggested, he wrote a message in his ledger that customer has refused to accept and took her sign.
IF that person coming for complaint solution doesn’t have any responsibility for the on-going gas supply from the cylinder?
He is just bound to attend only new/fresh filled cylinder?
He didnt even bother to see what sort of problem it is and continuously repeated the sentence that it going to be empty and there is no solution. If the Answer is valid? or the Leakage in Cylinder should be kept in the house?
The Lady Executives sitting at phone booking system do not have any seriousness to give instruction for such an urgent requirement of complaint?
Are they Agency people & Company people waiting for some accident to happen?
Are we not paying for the services? & whether the gas is for 4 – 5 days.. it costs. Don’t they?
PLEASE GUIDE ME AND GET JUSTICE TO RESOLVE THE ISSUE.
Vipul Dave-[protected]

No one is picking up telephone call to lodge a request for refill.

My consumer no: 18160.
addres: 145c, ag1 block, vikaspuri, new delhi

Following tel no were tried.: 011-[protected] / [protected]

I'm triyng since morning. some times busy otherwise no response.

Ashokbhai P. Sabhagchandani,
E-mail:ashokj6@yahoo.com & ashokj6@gmail.com
Customer No.7156
Dealer Name: Uday Gas Agency, P.O.Krishnagar, Saijpur, Ahmedabad.
J-6, Shyamal Apartment,
A Ward, Kubernagar,
Ahmedabad-382340.
Date:-8th April, 2008.

Subject:- Not receiving Gas Refill in time.

Respected Sir(s),

I have Indane Company Gas Connection. My service No. is 7156, at Uday Gas Agency, P.O.Krishnagar, Saijpur, Ahmedabad, Gujarat State.
I am not receiving Gas cylinder in time. Last Calendar year I have received only 10 refill Cylinders. This year on 26th February, 2008 I have booked the refill, after 15 days i.e. 13th March, 2008 I have received Gas Cylinder. On 1st April, 2008 I have booked refill, Udya Gas Agency, refused to book refill, they are telling that from the date of deliver of last Gas Cylinder, from that date count 21 days means 13th March 2008 + 21 days. On 5th April, 2008 I go to the company and booked the refill on 5th April, 2008. Gas Agency's authority persons are telling that I will get Gas Cylinder after 20th April, 2008. Because from 26th Feb., 2008 I have got Gas Cylinder on 13th March, 2008 means after booking the refill Uday Gas Agency takes 15 days to deliver the Gas Cylinder. From the deliver of gas cylinder Uday Gas Agency takes minimum 21 days for next booking the refill. After booking of refill, Company again takes 15 days for the delivery of Gas Refill. Total days become 15+21+15=51 days. Means every customer is getting refill after 50 days so it is not good administration for Domestic Gas Connection. Pl. helps us and guide us how we will get gas cylinder within 25-35 days.
Thanking you,
Your faithfully,
Sd/-
Ashok P. Sabhagchandani,
Cell No.[protected].

Dear sir,

my consumer no:11498 for lpg gas booking to indian oil,

ref: very poor service
i booked gas cycilender on 23/01/2008 to shubhlaxmi indane gas at bopal-ahmedbabd.they refused to book the gas cylinder.whenever i booked the cylinder they replay that your cylinder will deliver within 4 to 5 dayes but after eight days of booking they not deliverd cylinder and after eight dayes when i phoned then they will reply that your cylinder will deliver within four to five days.my cylinder
was delivered on 28/12/2007 when i booked it before ten dayes. if there is a rule of booking cylinder not before twenty one days ? then deler should mention my booking number with date & time on retail invoice because i received my last cylinder on 28/12/2007 then why they are not booked cylinder on 23/01/2008?

other things that my old gas booking agency was santosh gas but without informe me they change to
shubhlaxmi indane which is more then ten kilometer from my residance so i can not go personally and book the cylinder.even your ioc customer service cell phone number is written on retail invoce was not correct and no replay from that phone number so how can i complain ?
please do needfull help to me.
please also mail youe customer service cell phone number at ahmedabad office.

thanking you,
from,
bakul mistry

Yes, I extremely agree with the problem given above, as I have also encountered the same problem here in Delhi. Its so hard to contact any of the given numbers of corporation,and even if you catch hold of one there is no response. What keeps our good old corporation employees so busy that they don't even have time to answer it's consumer's call.

Yes, I do agree to it, fully, as I am facing the same problem in Gwalior, but no one there to hear my complaint.

I surendra singh Consumer No. 36909 I was Complane for Cylender Pin Leakage dated 6/7/2010 at 8.35 pm Complane No 7484 Complane recever give me letter of this leakage not solve he said you letter give to Our agency to Supreem Enterprises he is imedeate change the cylender I letter give to M/S Supreem Enterprises at 10 am dated 7/7/2010 But agency is not any responce please imediate our problam solve do you,
Surendra singh
11 Savita vihar Delhi 110092
Contact No [protected]

Dear Sir
I got a message on 16th Aug that slip is generated for delivery of cylinder but till today cylinder is not yet delivered at my home.
Consumer no - 49339
Distributor name : Survey Park Gas Service, Kolkata
This is a regular phenomena. Please look into it.

Regards
Kaushik
[protected]

Dear sir,
I booked my cylinder dated 27/07/11, my consumer no. is KT 18711 on GLOBAL Indane, F-7/1, Panchsakha Nagar.Dumduma, Bhubaneswar-751019, Orissa([protected]/2472622/6444299. I have not received my LPG booked cylinder. I phoned so many times, even I personally went to Agency, but still I have not received cylinder after 15 days. It is not first time, I am facing same type of problem regularly. Every time service provider said that the LPG cylinder not supply timly by the GOV. so I am helpless.

kindly help me in this matter.
thank you
Gagan Bihari Rout,
Consumer No.KT 18711
Contact No. - [protected]

Dear sir,
I booked my cylinder dated 29/12/09, my consumer no. is 22940 on Jaunpur Gas Agency, Line bazar JAUNPUR (U.P.). I have not received my LPG booked cylinder. I phoned so many times, even I personally went to Agency, but still I have not received cylinder after 15 days. It is not first time, I am facing same type of problem last six month. Every time service provider said that the LPG cylinder not supply timly by the GOV. so I am helpless.

kindly help me in this matter.
thank you

SAnjeev kumar singh
Consumer No.22940
Contact No. - [protected]

Dear sir,
My customer number is 2442. at PATTAMMAL GAS AGENCY IN MUDICHUR ROAD, WEST TAMBARAM, CHENNAI-600045. I booked the gas on [protected] and till date it has not been delivered. To-days date is 17-10-2008. when I enquired they told me it will take another five days. and put the blame on late delivery of load. PLEASE KINDLY LOOK INTO THIS MATTER AND DO YOUR BEST TO HEPL CUSTOMER LIKE ME. WE ARE ONLY DEPENDING ON THE COOKING GAS ONLY.
Thanking you,
yours sincerely,
SAMUEL DHYRIAM.
PHONE : 044-[protected]

CAN YOU BOOK MY CYLINDER AGST MY CUSTOMER NO 30249-A
OF ARUN GAS AGENCY FOR THE FOLLOWING ADDRESS:-

RAJ KUMAR CHOUDHARY
H.N.:- 698, STREET NO:-03,
KAILASHNAGAR, NEAR CANCER HOSPITAL
LUDHIANA
MOBILE NO :- [protected]

I am a customer of Arun Gas service who is dealer of IOC in ludhiana.After the agency got sespended, i am not able to get cylinder refilled as the other agencies keep me running from one to another saying that other one will book your gas.As my address is of c/o Oswal Woolen Mills limited, G.t.Road, Sherpur Ludhiana, i should get gas from inder gas service, shimlapuri but that fellow is very abusive and refuses me saying that i have allocation for sherpur and as G.T. road is written in your address i will not book your gas go to Bachan gas.the other fellow also says the same thing. please help me to find which agency i have to go for getting gas. my customer no .is 37667-A

waiting for response

anil digra
C/o Oswal Woolen Mills Ltd.,
G.T. Road,
Sherpur, Ludhiana

Mobile [protected]

The above cited complaint often occurs. When we ask the gas agency to book the gas they tell your last delivery date is less than 20 days. Now our gas agency asking to bring the following documents alongwith when to book the gas.

1 Copy of Ration Card
2 Copy of Voter Card

I fail to understand why these documents are required becoz when new connection is issued all these documents are submitted. Is this company's policy? Because we face a lot of problem. We have to wait for several hours in standing a queue. Is this possible for a serving couple.

Name of Gas Agency : INDER GAS AGENCY - LUDHIANA(PUNJAB)
PHONE NO. [protected]

Waiting for a positive response.

Thanks

Balram Singh
3622/2, St.No.5, Opp.G.S.Products
Gill Market, New Janta Nagar - Ludhiana (Punjab)
Phone: [protected]
Mobile: [protected]

Abnormal delay in LPG supply.

Complaint Rating:

I am a LPG Indane customer with Sondhi Gas Services at, Saket, N. Delhi-1100262 and my consumer Number is 29944. I have booked for a refill on 28.03.2012 through on line. Even though it is nearing Twenty days, I did not get my refill from Indane (Indian Oil Corporation) dealer.before seven days i havecomplain Indane (IOC) dealer but not solved my problem, complian no is-396498. I went to dealer two-three times but every time they told me we will send it in one or two day. This is happening from last few months. I saw many times that cycle walas came and sold the cylinders to nearby shop.

I request IOCL to conduct audit into the records of the dealer and if necessary appoint one more dealer to regulate the supply and minimize the customer's avoidable grievances.

S.Bhattacharjee.
Madangir

Consumer Number 49850 Sir iam mohd muneeb my mb number [protected] conzumar no.[protected] sir koi aadmi baheri gais agnsi per kisi bi kam se jata hai usko agnsi wale gandi gandi galiya dete hai jab mai agnsi par gaya to mr. raja se mane apne dbc ke bare me kaha to vo galiya dene laga aur pistal nikal kar kha tuje samaj nahi aata hai ya batau tuje mai dar se chla gaya mane area maneger se kha likin kuch nahi hua muje lagta hai sab log mil kar kam kar rhe hai gareeb logu ka to mar jana hi behter hai is gais lene se kya aap logo tak koi baat nahi hoti hai ham log kya kre is delar ka iocl ko to kuch karma hoga varna ise tarah se sari gais balck karte rhege balck rate 650 hai baheri me ek aur agnsi ki zarurat hai kyu ki yaha manmani ho rahi hai sayad aap log ise dehke

Consumer Number 49850 sir iam mohd muneeb my complaint 262205 no 2manth no feedback iocl

My consumer No. is U17983. I have booked my cylinder on 02.11.2011(booking reference no. is 237514).My supplier is Rashmi Rathi Gas Agency(Indane Gas Distributor), Patna, Bihar. I book my cylinder on the No. [protected]. I want to know the actual time of delivery of my cylinder. Will the IOCL Authorities be kind enough to help me out?

Rajeev Parihast
253-MIG, Lohia Nagar, Kankarbagh
Patna-800020

consumer no 32906, distributor jibon jyoti gariahat kolkata, everymonthdelaying to distribute the gas, WHAT FOR THIS OFFICERS ARE. IF A OLD LADY REQUESTING THEY CANT DO ANYTHING.booked on 2nd october till now not received gas. paying extra amount 50 rs for sunday but they said the door locked, it canot possible because i am working lady, and al sundays i am at home. they are selling the gas cylindr outside please take care. my phone no is [protected]

I am an Indane consumer (LPG) at South 24 parganas, area Brahmapur, Kol-96. The dealer M's P L Gas Service at Boral is a most corrupted one. They never attend the telephone for any quiry or complaint. They also never supply gas cylinders not before 20/25 days. IOCL is also very reluctant to look into the problems of the general public. It was assured by IOCL while introducing the new system of gas booking that cylinders will be received by the customers quickly by booking through this system. But that was a hoax. Nothing has happened, it remained as usual. The line men also in connoivance with the dealer. They never say anything about the actual position. I complained sometime earlier to IOCL about all these irregularities. IOCL assured me to look into the matter but the matter ended there. The same thing is going on till today. Would you please look into the matter under intimation to me what action are you taking to solve these problems ? Regards. Consumer No. 6657 at Kolkata

i am socal worker of goverdhan.my name is umesh chand sharma. due to gas problem of publice i rushed to shri giriraj indane gas sewa goverdhan and ask for gas problem on6/6/11. manager of agency told me that he has 6500 alive customers and reffle delevered to him only 4182 in the month of may, how can he supply the gas to customers within time. request increase his reffles up to 6500, thanking you sir

sir
i am radheshyam add k-2 188 sangamvihar ND 110062 my phone no is9818631027 sir my gas no is-m12962 fron maheswari gas service 9/209 DDA flat MADANGIRI N D -62 AGENCY PH IS 011-[protected]
SUBJECT
SIR I BUCK OUR GAS ON 18 JAN 2011 AND SECOND TIME I BUCK OUR GAS 03FEB 2011 BUT OUR GAS IS NOT DELIVER TILL TODAY 03MARCH 2011 AND WHEN I GIVE COMPLAINED IN AGENCY OFFICE THEN THEY NOT TAKE ANY ACTION AND THEIR BEHAVE IS VERY BAD LAST TIME WHEN I TAKE SOME ACTION ALL OFFICE WORKER TALK WITH ABUSE AND SAY TO ME GO AWAY WHAT CAN YOU DO AGAINST ME AND SAY YOUR GAS SHALL BE NOT DELIVER IN YOUR HOME AND SAY TO WHEN YOU COMPLAINED IN IOCL I CLOSED YOUR GAS NO
SIR I REQUEST TO YOU PLS SOLVE MY PROBLEM THANK YOU

Date: 13.12.2009
To
The Manager
OP Gas Agency
Indian Oil Corporation
Delhi
Sub: Emergency call numbers for Leakages
Dear Sir,

We had received one domestic gas cylinder on 13.12.2009agansit your receipt no.: OP37384 dt 11.12.2009.
There is three emergency numbers against complaint of leakage of cylinder, but there was no response against all the mentioned numbers. There is some leakage in the cylinder we received on 13.12.2009, but no person was there to attend the call and replace the cylinder.
If all below mentioned emergency numbers are not working kindly provide alternate complaint/ booking number to the customers.
[protected] (No Reply)
[protected] (No Reply)
[protected] (Switched Off)
You are requested to replace the cylinder at the earliest before anything happen wrong with us.
I also want to mentioned that even when we need to book our cylinder, it take at least 3-4 working days to book one cylinder, as either there is no body to give response or they are too busy to response the call at any given point of time.
Kindly do the needful, your early action will be appreciated.
Thanks and Regards

Piyush Kansal
H-114, Shakar Pur, Delhi-110092

sir im a one of the applicant of our lpg distributorship for a purulia district but the result is not fair b'coz i now the 2nd position applicant
pankej kedia & partner there are not showing the cash in bank balance of rs 18 lakh (eighteen lac) in that case the marks will be less 11point but he will be get 96.19% & the 3rd applicant is RAJESH AGARWAL also a looser of own show room place own LAND place & cash at bank balance of rs. 18 lakh ( eighteen lakh) and also a b.com pass .in that case he will be less 21% or 27 % but he will get 94.19%
so please cheack the result of purulia distributorship the interview held on 3rd Aug & 4th aug please make the fair result

It was on Sunday (1st April 2007) that the running gas cylinder was over. I changed the one with the spare one. As soon as I fixed the regulator on to it, the gas started rushing out with a fizzing noise. We kept the cylinder in the balcony. As there are no emergency nos. with the agency(claimed by them), I could lodge a complaint only on Monday i.e 2nd April, 2007 but to my great disappointment nobody has turned up from the agency till date (6th April, 2007 ) after my repeated calls. Since I am working, I made an arrangement with the neighbors so that the cylinder could be taken away from my house. The reluctance shown by the agency on this serious thing can always give way to accidents . The agency is in Noida, sector-37. I do not know how to expedite this. And I would like Indane Gas to note that this is the second time that I have received a leaking cylinder. My request with Indane Gas is to instruct their agents to show alertness ( and not chalta hai kind of attitude) in this kind of matters so as to avoid serious msihaps.

my gash silander has been please book hear . my book no. T4445. AND PLESE MAIL TO MY BOOKING NUMBER PLEASE GAVE HIM.

Dear sir,
I am nitin sharma.my address is d-496, DDA Flats bindapur, Uttam Nagar.I have applied for the new gass connection at Dwarka INDANEGas ServiceK1/4, Rajapuri, Sector-5
Dwarka, Delhi – 75, for FOUR times but they did not giving me any region why they were not aloting me the new connection. Each time they ask me for the address proof
And I have submitted it two times but still they were not explaining me that why they were not allotting and their staff behavior is also not good.
They don’t gives/not now right to information.So, I request to you that kindly go into matter.

I am not an INDANE LPG customer. today i went to ur ravina gas agency west enclave pitampura to take a new connection and to become a part of indane LPG. Butwhen i asked the sales girl for the new connection she told me that right now the company is not issuing the connections for the new connection i have to wait for few days . This is the first time i visit to ur outlet and ur sales person refuse for services

now sir/madam i request u to tell me that weather its true that company is not issuing new connections if it is then plse tell for how much time i have wait for connection.
and if not then plse take the action regarding this behaviour

R/sir
My name is Ashok Kumar Vasudeva & My email id is: anil.dayma@gmail.com

we are regular customer of indain gas Rich Flame enterprise, NH-3, NIT., Faridabad. when we book the gas nobody pickup the phone and no delivery at the time, after booking of Gas at Agency site then they do not provide the cylinder after passing of 15 days or more. pls tell me thru agency that how much time is taken for sending the cylinder to the customer and Please report me the address of Public Relation Officer. So i can approach about the problem.
House No.- 3B-17, MCF Officer Colony, Behind Chimney Bai Dharamshala, NH3, NIT. Faridabad.
M-[protected]

R/sir
My name is Vinod kumar My email id is: vbvinodbajaj@gmail.com

we are regular customer of indain gas Parthna enterprise Airforce road Faridabad. when we book the gas nobody pickup the phone. No delivery at the time .

h. no. 2/h/102 nit faridabad

Dear Sir,
I would like to inform you that i live in vill. fatehpur chandila, sec. 21-b, Faridabad. There is one villager (phire singh) near bhudi ram std is going to some wrong work. He has no manners that how to talk anybody. Every villagers are sad with that person. One public park which is situated in fatehpur chandila but that person use this park for personal use such as uple dalna, gobar dalna, lakdiya dalna etc. It’s park situated in front of santi atta chakki. By doing this park is going to damage, mosquitoes born due to this, nobody can't sit in the park, children can't play in the park etc. It's my humble request to you please do the needful. Please take necessary action against him as soon as possible. I will be thankful to you.

Thanks

I m a customer of rainbow gas service,located in sector-28,faridabad([protected],2272656).My customer no. is AF-8295 by the name of meena solanki.I had booked my cylinder on 25/oct/2007 and today is 23/nov/2007 still they hav not delivered the cylinder.From past 7-8 months i m facing this problem.So kindly look at my problem.

plz complaint ur issues here.
they will revert ur prob

for bharat gas http://www.ebharatgas.com/ebgas/pages/general_feedback.jsp

for indane
http://www.iocl.com/TollFreeCellNumber.aspx

I have booked the gas on 15 day back with M/s Maheshwari Gas Service - Madangir DDA Flats, New Delhi and followed up again several times . They some time told that it has not been booked and some time told that it on the way but we nevery got the delivery on time.

This happens every times. they have 02 telephone numbers which always got engaged- may be instantly. on service slip their service timeing are 9 to 5 but their gerenely server to public between 10:00 to 5:00 PM. but if you want the cylender from their delivery boys on Black amount they can provide you any time. but they will charge double amount.

I am totally frustrated with the service. this is my 5th complaint and no one is ready to here our voice. CAN anyone help us to give us the right way so that we can get the best service on fair rate.

I have an connection of indane gas at RATHAWA GAS AGENCY, SHUBHANPURA. i have 2 cylinder but only one cylinder is allowted to me since 2 yrs. The Rathawas Gas Agency is say that we will give u as soon as we have received the cylinder, but is from last 2 yrs.

The response to customer is also not good.
Not give answer clearly
When we book the gas, the cusotmer is receiving the gas after 20 - 25 days after booked.

Hi,
I am having gas connection with CACTUS LILY ENTERPRISES, Krishi Vihar, J.B. Tito Marg,NEW DELHI -110048. my consumer number CL-12647 -A.Phone No - [protected] ,[protected]
He said
I did not get the delivery at door to door. They said to delivere the gas after 1 month. After waiting 10 days I even did not get the delivery. I went again reached the office to book the gas, thier response was that the entry was not made in computer for devli village and they are not aware of the booking .
We are unable to book gas cylinder at CACTUS LILY ENTERPRISES, Krishi Vihar, J.B. Tito Marg,NEW DELHI -110048 . Beacouse he could not delivery at door to door.

Thanks!

Your consumer

Kameshwar
574/8 , Bank Colony ,
Devli village ,
New Delhi - 110062

The agency people never lifts the phone and the agency is 8 Km away from my home. I have to book the gas on counter every time i cant reach out them on phone. This time I have booked the gas 25 days before at M/s Srinivasa gas agency, Hastinapuram, Hyderabad (Phone #040- [protected]/5625) in the counter. They said to delivere the gas after 1 week. After waiting 10 days I even did not get the delivery. I went again reached the office to book the gas, thier response was that the entry was not made in computer and they are not aware of the booking and they again said the gas will be delivered in next 7 days. But it's already 12 days and the gas has not been delivered. The agency people are not picking the phone whenever I make a phone call. This is very rediculous. Yesterday onwards we are cooking the food on kerosene stove. Indane gas service is really poor. They are troubling people. Why any action is not being taken by you If they can't delivere on time.

Vinod Joshi

I am having gas connection with GANGACHAL GAS AGENCY, A.B. ROAD, district SHIVPURI, STATE- MADHYA PRADESH,DIVISION BHOPAL. my consumer number 5652. They are doing very worst service to the whole consumer of our area.
Recently we have surveyed all the consumer regarding their services over 90% of the consumer are feel very bad opinion on this distributor. I have booked my gas on 30 october , as yet i don't get cylinder. for the last 27 days . My mother & father is senior citizen .Everytime i asked their staffs, they replied irresponsibly!

Hi,

My consumer number is 23634. I had submitted my change of address document to Sudheendra Indane Gas agency. Those people directed me to Yelanka new town Nataraj Gas agency where they said address proof had to be submitted which was not informed by Sudheendra Indane Gas agency when we inquired about the same, moreover I had booked double connection the waiting list Num was 7350. I was informed by Sudheendra Indane Gas agency that the same number will be getting forward with Nataraj Gas agency but when I enquired the Nataraj Gas agency responded stating a new form with new number will be given for double connection already. Its more than 8 months I have been waiting for my double connection now because of all this confusion the waiting list number is canceled.

Hi,

We are unable to book gas cylinder at Madhavi Gas agency Hyderabad. No one picks up phone or it will be always engage.

Thanks!

APPLIED FOR GSS 4 MONTHS; BUT NOT YET GOT FROM SAHYA MUNNAR

I am having gas connection with ASHALAKSHMI GAS AGENCY, KUTHALAM, nagapattinam district, tamil nadu my consumer number 6071. They are doing very worst service to the whole consumer of my area, Thiruloki village, Thiruvidaimaruthur taluk, Tanjore Dist.

Recently we have surveyed all the consumer regarding their services over 90% of the consumer are feel very bad opinion on this distributor. I am waiting from 14th May, as yet i don't get cylinder. for the last 20days we are using wood for cooking. My mother she is 70 and my sister are very suffered using wood for cooking.

Everytime i asked their staffs, they replied irresponsibly!

Amirtharaj

I have a similar complaint against Lotus Indane Gas Distributors, at Metagalli Circle, Mysore 18; distributor code - 1983734; District code -401, Destination code 092399. I have not been using gas too frequently since my family members were not at home. But I was given to understand the agency has been booking gas cylinders in my account number regularly and selling them to unauthorized persons. They became more careful when i lodged a complaint with the Central Complaint Board, New Delhi. But the situation has not improved any since then.
I booked for refill on 19th September, after making numerous calls, and they promised to deliver gas within 3 or 4 days. Today it is 5 days since booking and they are not answering my calls. They receive the call and do not answer me. They keep me waiting on the phone while call charges are booked on it. They do it like they would want to punish me with it. I wonder if they are again resorting to selling the cylinders to hotels and petty shops, after booking it in my account number.
It is clear Anna Hazare's messages have not reached this gas agency in Mysore.

I am Ravi from Kinathukadavu.
I have one two cylinder conection with UMa Indane gas Service, Kinathukadavu. (Customer No. : 27374)
Last Month (June) I was booked for refil. Still i have not yet received the refill.
Tha I ask to the Supplier, But the supplier says your booking is cancelled and now we are booking today. I am asking the supplier, why my booking is cancelled? The supplier says, if you want refil come and get the cyliner. How is it possible. because i am working in Coimbatore. Every time the supplier was not worked properly.
Kindly take neccessary action for the supplier.

I myself Laishram Tomba singh my customer no is LT-14633 and i am getting a gas from LT DISTRIBUTORS JODHPUR PARK and untill now it been delivered by the worker upto our door step but the problem is he taking the money more then our other customer giving and some time he took the money by telling that the price of gas has been rised more then Rs40 from the normal price so i am hopping that to take an action for this and i will be more happy to be a customer in future too.

Respected Sirs,
This is to bring to your kind notice that M/S.Vasudha Gas Agencies, Tirur Road, Kuttippuram - 679 571, Malappuram Dist, Kerala, (SAP : 117639), is not rendering their service properly to the customer.
My Consumer no is : 8025 with the above Indian Gas agency.
It is deeply regretted that inspite of repeated request and personal approach the agency is not delivering the LPG cylinder booked for more than 57 days. Inspite of sufficient stock. On querry it was noted that they have enough stocks but selling at the back door for higher rates. I am also experiencing the lack of service from the Indane Gas Agency. I am thinking to conduct a campaign against this gas agency and make my self and our friends, neighbours close all the connections with them and open it with other gas agency.
Hoping you'll note the claims which mentioned above, and will take the necessasties for the supply.
Thanking You.
with best regards. Sincerely Yours

Fathima V.P.
Kallayil House,
Post: Edayoor
Via - Pookattiri,
Malappuram Dist.
Kerala.

Dear Sir,
Today i went to Indane gas agency dealer Alwar M/S Ambesh gas service, Alwar (Raj.)-301001 for new connection and DBC connection .
Sir i asked them for new connection but they told me that “it is compulsory to take new gas stove for new gas connection & wearing kit for DBC connection. It is compulsory from Indane Gas Compony.”
Sir, I want to know that whether is it compulsory to take new gas stove & wearing kit with a new connection & DBC OR they were telling me lie.
the charge me for DBC 1850+250=2100Rs. but i the other agencies is charging Rs.1650/- for same service without any compulsory condition ( New stove & Wearing kit)

what is the cost of the indian gas new connection in hyderabad?