Indane / Indian Oil Corporation review: abnormal delay in lpg supplies! 84

I am a LPG Indane customer with Jai jawan Gas Agency, Dwarka sec:7, New Delhi and my consumer Number is 27991.

I have booked personally for a refill on 27.12.2006 & order no. as usual not given. Even though it is nearing five days, I did not get my refill from Indane (Indian Oil Corporation) dealer.

I personally went there and reminded them about the supply of gas on 30.12.2006. I am yet to get the gas. Service is very poor!

Service of Indane in Delhi is very poor!

My cust no. is 27962 and I am registered with Jai Jawan Gas Agency at Palam Extn. Delhi which serves the entire Dwarka. The contract numbers of this agency are always busy. I wanted to lodge a complaint for Gas Leakage after my last refill then the emergency number (011-[protected]) doesn't respond even. There has been a severe gas leakage and I don't know where to go!

The service from Nataraj Gas agency - Yelanka New town - Bangalore has been very poor. I have booked a refill on the 09 Aug 2007. As on 17th Aug 2007 I have still not received the refill we have booked it through the IVR which confirmed the Serial number as #3. In spite of me calling the agency executives couple of times to tell them that we are eating outside for over a week now as there is no refill received there has been no courtesy to even listen to our grievance they just slam the phone and no proper answer given.

If Indian oil is concerned over customer satisfaction they better do some thing about such issues. Least I request them to educate their staff on how they need to address the customer grievances.

Is there someone out there to help the customer at all? The question always remains...

This is one of my experience against the service of mini gas agencies. My ca no is 47056. I am already been booked one cylinder on 18.07.2007. I approached the above said agency on aug 22.2007. They make one bill also. Also promised to supply the following day but still now on 02.09.2007, i didn't get the same. I asked the person who is running the van agency,who is regretting to supply the cylinder. Please do the immediate action as early as possible.

Am an old man with my wife,now a days with out gas we cant pass the days. Also difficult to contact here and there am sure the van agencies are not supplying to the right customer.

The service from SUDHEENDRA INDANE GAS AGENCY - Hennur Rd - Bangalore is becoming very poor. I have booked a refill on the 01 Sept 2007. As on today 06th Sept 2007, I have not received the refill & when we contacted today, they are telling that it will take 3 more days time.

Many of the time it is noticed that even after billing date, only after 3-4 days only they are delivering the Cylinder to our home. Now a days it is very difficult to get them over telephone & if we get them with great difficulty, there has been no courtesy to even listen to our grievance & they just slam the phone and no proper answer given.

If Indian oil is concerned over customer satisfaction they better do some thing about such issues. Least I request them to educate their staff on how they need to address the customer problems.

My customer ID is D14430 in the name of Nair Madhu Damodaran. If any of you knows any other the Indane complaint mail id or contact no, pl let me know.

Regards,
Madhu.

The service from SABHA INDANE GAS AGENCIES,51,CART TRACK ROAD,GUINDY,CHENNAI-600032
I have booked a refill on the 04 Sept 2007. As on today 20th Sept 2007, I have not received the refill & when we contacted today, they are telling that it will no stock

I am a LPG Indane customer with Hari Singh Gas Sevice, Kirari Raod, Nangloi, Delhi-41 and my consumer Number is 00020. I have booked for a refile on 15.09.2007. Even though it is nearing Eleven days, I did not get my refile from Indane (Indian Oil Corporation) dealer.

Please Take a action as soon as posible

I am a LPG Indane customer with RK Agency, Hauz Rani, New delhi and my consumer Number is 38647. I have booked for a refile on 18.09.2007 . Even though it is nearing six days, I did not get my refill from Indane (Indian Oil Corporation) dealer.

I have been trying to get in touch with them via Phone lines 011-[protected] & 011-[protected]. but they never pickup the receiver rather they make it Busy on second attempt on each line.
Even for booking I had to try connecting their lines unpteenth time.

Hi
This is to bring to your notice that I (consumer No.TSV 727)have booked a cylinder on 20.09.07. This has not yet been suplied to me. I can't contact them over phone for the last five days. I have to litterally live in hell as our area is under knee deep water for the last four days. Besides we are not allowed to book cylinder over phone. We are forced to go physically to the distributor(Roy & Dutta Entp. code:[protected]). The kind of service they provide is really horrible. The delivery guies often play foul. Please do the needful.

Regards
Kartik Chandra Bhadra

I have approached my nearest INDANE LPG supplier ( SELAIYUR- CHENNAI ) and requested for a GAS connection.

As per the process for the proof of residence : Ration Card / Electricity Bill / Telephone Bill / Passport / Employer’s Certificate / Flat allotment / Possession letter / House registration papers / LIC policy / Voter’s Identity Card / Rent Receipt / PAN card issued by the Income Tax department / Driving License any one of this is required. But they are not accepting except Ration card.

So I was ready to produce BSNL bill , PAN card and Rental agreement. But they are not ready to take up. They are very particular about Ration card.

The LPG agent suggested me to bring slip from Ration card office ( I have applied for Ration card ). So finally I removed my name from my parents card ( Ration card ) and applied for a new card and I have submitted the confirmation slip ( which I received it from the local TN govt office ) of Ration card applied to the LPG supplier even then they are not ready to take up. It looks like a new rule I need to wait till I get a ration card? Please suggest. Really its disappointing service. More over the rules are transparent to the public

Asking for or insisting on the Ration card from a prospective LPG customer by a LPG distributor is not to be construed as poor or disappointing service.

As far as getting a new gas connection either in Tamilnadu or in Karnataka, it is necessary and MUST to produce the RATION CARD.

All other documents serve the purpose of providing proof of residence only.

The ration card is required in these two states, as per the orders of the Dept. of Civil Supplies,of these respective states. These Depts. in addition to many of the consumer products also control the distribution of LPG & K-Oil, as these two items are highly subsidised by the Govt of India.

As per these State Govt rules, all those holding LPG connections are not eligible for K-oil. Hence the need to show your Ration card at the time taking a new LPG connection. You will observe that the concerned LPG distributor will affix his agency's rubber stamp on your ration card after issue of the new connection.

All those wanting new LPG connections in Tamilnadu & Karnataka, please co-operate with the authorities and produce your Ration card. In case you don't have one apply for it. In case your name is clubbed in a ration card of your parents and if you are living separately, then pleasae get your name deleted from the ration card of your parents and apply for a new Ration card.

New ration Cards are being issued under APL scheme ( Above Poverty Line)

The person who has given this comment is from the LPG trade with over 24 years of experience. In case you need more information, please visit, www.gasagency.co.in or email me.

The services provided by the Indane agencies are indeed extremely poor. I live in Bangalore on Hennur Road and the agency refuses to deliver gas - they insist that we go to the go down and pick it up.
This takes at least two or three trips and await of over a hour or two to get the refill. Why can they not provide home delivery as per company policy ?

Also the 30 day time limit is ridiculous - For a large family like ours the cylinder barely lasts 15 days and it is impossible to manage even with two cylinders.

My mom is Indane LPG customer with YADU INDANE GAS SEWA, D - 33, SITE - 4 , SAHIBABAD INDL AREA, GHAZIABAD. Consumer No. 26204. She booked the gas 2 weeks back and the lady on phone assured that the gas will be delivered within 5 days. 2 weeks have past, still no sign of any delivery of the LPG. Today she made a call again and the guys who are handling the supply gave her the delivery van's mobile no. Some Jai Singh ([protected]) is delivering the cylinders, but unfortunately this guy is not attending the call. So, she's stuck and don't know what to do. She's 60 plus and most of the time, stays alone. She's a sugar and heart patient. She's not in a position to go and collect the cylinder herself. This kind of harrassment by Indane is leading her with more mental trauma and health problem. This kind of callousness shown by the Indane service provider only shows how they deliberately harassing people. Question is, how long are they planning to continue with this kind of poor service and why?

First of all there should be a clear message to customers who are going to get a new connection... whats the price one needs to pay... I got a two cylender, one regulator, one pipe and one stove ( which the agency said is mandatory for all) at Rs 3800. I dont know they have cheating me or not...secondly, the vendor who delivered gas cylinder was asking for extra money and when its not paid by us he was treating us not to deliver Gas next time or will make delay... etc... I am giving you the number of the vendor. He could be contacted at [protected]..he is working with Dwarka Gas agency, Dwarka.

I would like to know what Indane is doing on it.

I am registered with Jai Jawan Gas Agency, Sec-7, Palam Extn, Dwarka. I completely agree with the earlier posts about the services rendered by this agency. I shifted to Dwarka six months back from Kalkaji. I never faced any issues when I was registered with the Kalkaji Gas Agency. Ever since I have registered my gas account with Jai Jawan, I am facing tremendous problems.

1.They forget to enter your phone bookings and later put the blame on you.
2.They never give you a booking id on their own, unless you ask for it.
3. Their promises to deliver within a week is fake. You have to call them a million times (most of the time not available after 5PM). Preferably, go to their agency and follow up.
4. They will not respond to your request properly. There are 4-5 people in the agency with no sense of customer care/service.
5. The last time we had to tell them that we will change the agency, after which they (with most difficulty) managed to deliver one cylinder late in the evening.
6. This time the same thing is repeated.

Their contact nos are- [protected], [protected], [protected], [protected]. I would suggest an easy solution to this. Close down the agency if they are unable to provide services on time. Occasional problems which are genuine can still be accepted, but not what this particular agency is doing always.

I cannot agree more. I did a phone booking a couple of months back with Jai Jawan Gas Agency, Palam Extn, Dwarka. The gas did not arrive in 5 days. After which I was out of town for a week. I came back and made another booking on phone (Surprisingly, they completely ignored the earlier booking). Anyway, I called in two days to know if I would get a refill. They told me that there was no booking done in my id. After a lot of arguments, they finally managed to make a booking for the third time. And as usual, the cylinder arrived after 10 days after a rigorous follow up.

Thanks to Jai Jawan, and to Indane for having such irresponsible distributors.

To add to the earlier points:

1. The cylinders that are delivered by Jai Jawan are in a distorted shape on the top. It is really difficult to fix the regulator.
2. To add to your woes, the delivery persons don't seem to be trained and cannot help you with any problems after delivering at your residence. This could be a trick to send another person (so called company representative) who will charge you extra money for the services.

Completely disappointed...

I Mukesh Kumar S/o Ravidutt Resident of H. No. 49, Gandhi Mandi, Panipat, Haryana. a LPG Indane customer with Janta Gas Agency, Jatal Road, Panipat (Haryana) and my consumer Number is 24617. I have booked for a refile before 45 days. Even though I did not get my refile from Indane
(Indian Oil Corporation) dealer.
I have booked for refile after three months of previous supply and I am unable to get refile.

Pl look into the matter.
Beware!

Hi,

I am registered with Jai jawan Gas Agency, Dwarka sec:7 ( Palam Area), New Delhi . The agency has very very poor service. Their numbers are not reachable to book the gas and most of the time they deliver after 6 - 7 days.

Please do not take this agency. It has very bad service.

Respected sir,
MY GAS AGENY OFFICE IS IN ARAKKONAM
POST OFFICE ROAD, DS GAS AGENCY. INDANE GAS

I have registered a cylinder by phone the people were given order no. but when a gas vechile come my area i do no.

I asking the people they tell after 15 days after time they give.

That particular date i waiting for cylinder purchase i take one day leave in my office. but cylinder tempo which time coming i do no. But cylinder is coming the tempo is not stopped my area.
Tempo go very speed but my booking gas is not available on that
day. Again i asking DS GAS AGENCY, POST OFFICE ROAD,
ARAKKONAM, the people give another five days after date.
I go to asking the agency the people again give new register cylinder booking no. Old register no. is cancelled again they give
one date.

I AM KINDLY REQUEST ONE MORE AGENCY IS STARTED MY
AREA THAT IS BEST .
THE DS GAS AGENCY IS NOT SUPPLIED PROPERLY IN RURAL AREA I THINK

TEMPO VAN IS RUNNING VERY SPEED NOT COME PROPER TIME .

VERY POOR SERVICE

NOT RESPONSE PROPERLY

KINDLY PLEASE OPEN ONE NEW AGENY IN SALAI,
GURURAJAPETTAI, VEDAL, MINNAL, PARANJI,
GANDHI NAGAR COVERED AREA.

PLEASE COME AND VERIFY DIRECTLY AND TAKE GOOD DECISION AND IMPROVE SERVICE HELP PEOPLE.

THANKS & REGARDS

S. RAGHUPATHY

Dear Sir/Madam,

This is to put into your notice that I am having an indane LPG connection, with Shringeri Enterprises, Gurgaon. About two months back, the delivery boy of indane gas, took the gas cylinder back, by saying that
he will get the problem corrected and will deliver it to us by next day. However, he did not come back.

My parents registered a complaint against him, to Shringeri Enterprises. However, nothing has come out.

Please advice me, as i am facing problems in refilling gas cylinder, as i dont have second cylinder in buffer.

Your kind attention is needed, and it will be appreciated, if you take some action.

I am planning to launch a complaint against the concerned distributor in consumer court.

Thanks and regards,
Neeraj Kumar Pilani
[protected]

POOR SERVICE

Dear Sir

I AM AN INDANE CONSUMER BEARING CONSUMER NUMBER 17915, RESIDING AT NO 2B,SEETHARAM NAGAR FIFTH STREET ,FIRSST CROSS,KODUNGAIYUR CHENNAI - 600 118 GETTING SERVICE FROM M/S RAJESH GAS AGENCIES, NO 1, ROJA NAGAR MADAVARAM HIGH ROAD, CHENNAI - 600 060 PH. [protected],

I HAD LODGED A COMPLAINT OF LEAKAGE OF GAS AT 11.00 AM ON 07/01/2008 AND REMINDED AT 4.00 PM BY PHONE AND GOT A REPLY AS THERE WERE NO TECHNICIAN AVAILABLE, THEN WENT PERSONALLY TO IMPRESS THEM TO SEND SOME ONE AS THE ISSUE IS VERY SERIOUS AND CAN BE DISASTROOUS IF NOT ATTENED, EVEN THEN THE AUTHORITIES NOT BOTHERED THE IMPORTANCE AND DIDNOT SEND ANY BODY FOR THE RECTIFY THE ISSUE, THE WHOLE NIGHT I HAD SWITCHED OFF THE ELECTRIC MAIN TO AVOID ANY POSSIBLE ACCIDENT AND SLEPT WITH OUT LIGHT AND FAN THEY DID NOT TURN ENVEN ON THE SECOND DAY MORNING AFTER CALLING THE HEAD OFFICE CUSTOMER RELATION EXECUTIVE BY 11.45 A PERSON CAME AND ATTENDED THE COMPLAINT EXACTLY AFTER 24 HOURS,

AS EVERY ONE KNOWS THE GAS LEAKAGE PROBLEM NEED TO BE ATTENDED IMMEDIATELY ON TOP PRIORITY BUT THE AGENCY PEOPLE DIDNOT TAKE ANY STEPS AND PASSING THE TIME

KINDLY ADVISE THE AGENCY SUITABLY AND SEE SUCH NEGLIGENCE DIDNOT REPEAT ANY OTHER CONSUMER

S.PANNER SELVAM

Sidhartha enterprisesMCH Complex Putlibowli Koti Hyderabad [protected]/2461250 always busy when I visited personally they are chatting among them selves keeping the phones aside
when tried to book cylinder they are reluctant stock not arrived only cylinder booked after stock arrived
the telephone number 1260 printed on the receipt useless web site shown on the receipt never opens www.ioclebiz.com seems wrong
any kind soul help us to book our refil
my consumer number 29682

After going through earlier complaints shown here, i am sure that i am not the only person aggrieved by poor service by Jai Jawan Gas Agency, Sector-7, Dwarka, New Delhi. My name is Rohit Vashisht, my customer id is 032737. First of all one should consider extremely lucky if he gets any response at the telephone number of the Jai Jawan Gas Agency. For the past 20 days i have been booking gas every 3-4 days and every time i dialled the agency's number i was told that last time my demand was not booked but this time i'll get cylinder within three days. Concerned authorities should take some action to mend their ways of functioning.

I am one of the customers (No:12984) of M/s.Prabhu Gas agency,Tatabad,Coimbatore-641012.I booked for a refill during the 1st week of December -2007 over phone, when the agency wanted me to submit my ration card for verification.On my submission of the card during 2nd week of Dec.07, I was assured a refill in 10 days.during the 1st week of JAN-08, I again went to the agency to enquire about the inordinate delay.The officials told me that the refill shall be delivered on that day or at the latest, the next day. I did not receive the refill .Few days later I saw a notification in `THE Hindu' informing the public that the agency is terminated and we have to approch another agent namely M/s.Chintamany Gas agency.On enquiry there, I was told on 18th Jan.to approch them with all my documents to estlablish my connection besides my ration card.When I went there on 19th there was a very long Q of few hundreds like me.There was a notice outside directing the public to contact the officials on a Telephone No. After several attempts I got the line and a gentle man by name Mr.Kurianwas told that the records with the agency states that I was given refill on 10th January and hence he shall not effect fresh supply with out an order from you(I.O.C). Kindly help me as i am not in a position to take another leave.Thanks. K.Parameswara Iyer.

I am Parameswara Iyer again...The name of the gentleman was Mr Anthony and not mr.Kurian. Sorry for the tmistake. K.Parameswara Iyer.

The local distributor would say that the lpg refill can be booked after 21 days of last lpg refill received. I think it should be after 21 days of last booking. Tell me who is right I or the distributor.

Here @ T.Malai, Karur, as per the advice we have to book the cylinder only after 30 days and we will get the same only after 15 days.

Here they are distributing illegally to their known persons that's why we are not getting the cylinders very very delayed.

Kindly look into and get quick clarification.

My consumer no. is 48968 and my name is A.Sita Naiduand the address 6-1-132/38 Walker town Padmarao Nagar, Secundrabad and our supppluier is A.P.S.C.S.C. Hyderabad Branach. My complaint is that when ever we want to book for the refill they are not accepting the booking before 21 days from the earlier date of supply. we have to wait for 21 days to book the second refill. once the booking is over again it is there wish we do not know how many days does it take it may take 10 days or 20 days to get the refill.
Our recent booking was taken on 16/01/2008 but to our surprise the bill was made on the same date i.e 16/01/08 against there bill No.136099 and the supply was made on 27/01/08.
when they are suppling on plarticular date the bill should carry the same date. why they are puuting the different date is to please indian oil staff or something fishhhy ?

I am a LPG Indane customer with M/s Raj Gas Service, Shastri Nagar, Ghaziabad and my consumer Number is RG-18232. I asked to book my Gas. They told me that the gas will be booked after 21 days from the dale of delivery. They are taking 10 to 15 days to supply the same. Means they are booking the gas after 31 to 36 days of actual booking.

Kindly let me the actual process of booking the Gas, whether it will be booked after 21 days on the basis of actual supply date or booking date.

Further we also inform you that the other Indane LPG Agency which situated within 2Km distance, supplying the same between 4 to 5 days.

Thanks & Regards
Dilip Misra
S/o Sh. Om Prakash Misra

I have shifted to Chennai from Ghaziabad U.P. I have the gas connection in ghaziabad and i transfer it to Indane Gas Agency at Porur. Those people are asking for the ration card but on the indian oil website its mentioned that you can give any Identity proof like passport, DL etc. Now i deleted my name from ghaziabad ration office and have the transfer letter with me. I am currently staying at Jeyendirar Nagar Porur its on Kundthaur Road-600116. First I want to know where is office and how to transfer my ration card. How much bribe these government ### are asking kindly tell me that also.

Supply of Leakage cylender with rude behaviour of the Hoker

I am a LPG Indane customer with Shri RajivGandhi Gas Agency, Cuddalore main road, Nainarmandabam, Pondicherry and my consumer Number is RG3642

I have booked personally for a refill on 03.03.2008. As usual not supplied even after 24 days. I requested personally several times for the refill, but they are not responded. But in our area refills available and being sold at General stores at higher price (Rs.400.00)

These things are happening years together and people suffering a lot. Service is very poor! Kindly react and do needful to us.

I am a LPG Indane customer with Jai jawan Gas Agency, Dwarka sec:7, New Delhi-110045 and my consumer Number is 25124.

I would like to bring to your kind notice that I have booked for refilling my Cylinder on 17.3.2008 and they have not filled my gas till date instead of my repeated remainders through e-mail and personal talk with Mr.Praful & Mr.Ravinder . Now they are saying that they have already refilled my cylinder on 9th of this month, but I have not made any booking for gas earlier and not received also.

You are, therefore, requested to kindly look into the matter as their service is very poor.

Hope I will get my refilling in time in future.

thanks
vikas singh panwar
mob [protected]

I am a Indane gas user. At present I am staying in Gayathrinagar. I have to shift my house from Gayathrinagar to Ramamoortynagr. So I have to shift the Gas also. What is the procedure for shifting from one place to another. Kindly suggest us at the earliest

I have Gas Connection with Devi Gas Services (Distributor Code 169903), 597 - South Civil Lines, Jabalpur. My Consumer No. is 29078. I have transferred from Jabalpur to Jaipur. Now I want to transfer my Gas Connection from Jabalpur to Jaipur. Devi Gas has issued to me Transfer voucher no 16315 dated 07.03.08. I have submitted the Transfer voucher to Niranjan Gas Agency, Vidhyadhar Nagar, Sector -2, Jaipur and they have received the confirmation from Devi Gas for same Transfer voucher. Now Niranjan Gas Agency is denaying to issue the new connection on the basis of Transfer voucher by saying that the Transfer voucher is Fack or Duplicate.

Pls look into the matter & take necessay action to issue me the new connection because I have facing lot of problem in getting the Gas connection. Scan copy of Transfer voucher attached for your reference.

I am VINOD GOPINATH, Vishruthi, Lalbagh Road, DPI.Jn., Thycaud Po., Trivandrum, Kerala. (Consumer No: MT 1233)I am very desperately sending this mail as for the last three weeks I did not get the gas cylinders from (Aravind Gas Agency, Poojapura, Trivandrum )which was said the stand in agency after the suspension of My Original agency (Mas Gas Agency, Vellayambalam, Trivandrum), which was much better in customer services. I have already given a telephonic complaint to your Manager Mr.Ramachandran, in Trivandrum. But till now no response is given from the agency which is disgraceful. Please do the needful immediately.

Thanking you,
Vinod Gopinath

iam resident of SC-143, Shastri nagar Ghaziabad, I have received the cylinder on 20.5.2008 which suddently started leaking could have resulted in big accident which is in my name Indu Loomba and I have received the refilled cylinder 20.5.2008 evening. When I suddenly looked at the cylinder, I noticed that cylinder validity period is C-7(September, 2007). I am surprised how come the department has not taken any action about it? Now we are in 25 May, 2008 ( almost one years & 6 months over from the valid period).

cust no:rg-01020
smt indu loomba
sc-143, shastri nagar, gzb
inspection dt :4/7/02
catagory :7171 dd
gas agency : raj gas agency
7171 d

I hope this complaing will be registered and forwarded to respective department to take necessary action