Indane / Indian Oil Corporation
Reviews and Complaints

From:
Arunodaya Mohanty
LP-450, Prasanti Vihar
Sikharchandi H.B.Colony
Po:-KIIT Campus,
Bhubaneswar-751024
ODISHA

To,
The Chief Executive Officer
INDIAN OIL CORPORATION LTD,
INDIAN OIL BHAWAN,
G-9, ALLYAVAR
JUNG MARG, BANDRA EAST,
MUMBAI-400051.

Sub:-Regularization of Gas Connection.
Ref: - Consumer No – KLG-6194, of kleen GAS of Orissa Region.

Respected Sir,
With due respect and humble submission I Sri Arunodaya Mohanty a bonafied consumer of your esteemed company having due consumer No KLG-6194of Kleen Gas Distributor at Bhubaneswar Region of Orissa State, beg to bring your kind notice that due to a severe accident I have not transact my Gas supply from my distributors Kleen Gas in the mean time due to some problem above Gas dealer closed his counter and my consumer Number has been tagged to some I.O.C.L dealer.
Accordingly I requested to your Area Manager of I.O.C.L at Alok Bharti Building at Bhubaneswar for regularization of my Consumership.However the kind lady, Madam U.Banarjee Dy.Manager (Orissa) has instructed in the body of my representation letter to all the indene Distributors of Bhubaneswar to regularize my consumer ship.
But it is my bad luck that no one taking any initiative for search of my consumer number .I have approached ALAKA INDANE, MANGALAM INDANE, VEER SACHI INDANE, GLOBLE INDANE & BHUBANESWAR GAS etc.But all the distributor were refuse to my request. Due Burn injury accident I am in very much distress to get a cylinder having a valid S.V. Consumer voucher and Cylinder and regulator.

I there fore request your honor Kindly look-in to the matter personally and help me and to my family to get regularize the connection.
Thanking You Sir
Yours Faithfully
Arunodaya Mohanty

DEAR SIR,
I SMT. URMILA BHANDARI WIFE OF AJIT KR. BHANDARI, A CUSTOMER OF INDANE LPG OF DANKUNI GAS DISTRIBUTER, HOOGHLY, WESTBENGAL CONSUMER NO. 004184 PHONE WHICH DISPLAYED IN INDANE PORTAL [protected] DOES NOT EXIT
I WAS BOOKED FOR REFILLING MY GAS DATED 13/12/2011 & I WAS GET IT DATED 18/01/2012 .I WAS COMPLAINED SEVERAL TIMES REGARDING THIS MATTER TO YOUR INDANE PORTAL BUT NO POSITIVE RESPOND BUT TODAY WHEN IT WAS DELIVERED BY YOUR DELIVERY MAN HE CHARGED FOR DELIVERY AND AS USUAL IT WAS PAID BY MY FAMILY MEMBER RS. 405+5=410, BUT THEN HE SAID SERVICE WILL BE AS NOW IF YOU PAID LIKE THIS.AND THIS TYPE OF BEHAVIOUR IS REALLY UNEXPECTED FROM INDANE?
THANKING YOU SIR.MY CONTACT NO. [protected]/[protected]

i live in sonipat haryana. i have conection of indian oil lpg. my dealer name is marwaha gas service. my customer no. is "s12989" .
i get less gas in my cylinder. it finishes early. i have said many times to home delivery man about this. no action was taken . service provider also do not listen. please see to this. thanks

I have cylinder of Indian gas consumer no. 25795. our area distributor is shyam sunder enterprises. I have booked for refill. refill booking no. was [protected]-on [protected]. On [protected]. I received message on mobile that cylinder has been delivered against your refill booking no. [protected] with cash memo 3915. But the cylinder is not still delivered .

Cheating at Petrol Pump
On 18th Nov, 2011, around 8:35 PM at this petrol pump "Kapoor Auto Service Station Patpargang Society Area, I. P. Extension, Delhi-92", I asked the attendant to fill Rs. 1000/- Petrol in my Car. I was monitoring the meter but suddenly when the meter was reading around Rs 350/- another attendant appeared from another direction and asked me Citi or ICICI 2-3 times for pay the money which I never asked for and diverted my attention. At the same time when I checked the meter there was 1000 and I asked what is this? He explained - "Complete ho gaya " I doubted on the same. I checked my car's fuel guage it showed below half, normally on the same level with same value of fuel it went above the half mark.
I called the petrol pump after 10 minutes of this cheating at the number provided 011-[protected] on bill but no body responded upto 10:30 midnight.
I strongly recommend to cancel the licence of this type of cheater in the society so they can never cheat people to their hard earned money.
R K Gupta
[protected]

Dear sir, I have lodged my complaint in consumer forum also. Now i am putting my case infront of you. My connection was with ARPIT gas agency bhilwara. During changeover my papers lost . my details are as under===customer no. 11699 in the name of VIRENDER KUMAR CHAUDHRY tRANSFER WAS DONE ON 20ST AUGUST. i AM NOT ABLE TO GET MY OFFICIAL GAS CONNECTION DUE TO LOST PAPERS. PL ADVISE WHERE TO COMPLAIN TO SOLVE MY CASE.
PL EMAIL TO MY EMAIL [protected]@gmail.com and inform at [protected]

harrashment by M/S robertsganj gas agency purab muhal robertsganj sonebhadra u.p. 231216 in delay delivery.adderess:-gopal ji maurya, steno sonebhadra judgeship.costumer no.k3055

I had filed an application for new gas connection at Golden Gas agency, Palam Vihar, Gurgaon; in the month of May 2011. Since then, the agency has been complaining about being OUT OF STOCK for connection and has repeatedly asked me to comeback two weeks, three weeks. It has been five months since I had applied for a new connection and still haven't received any assurance of receiving the same.
On asking waiting list number which is going on, based on which they are allocating, they are NOT TRANSPARENT and have been telling that till now people who had applied in month of Feb are being allocated cylinder connections.
If there's a way I can get some transparency in waiting list number which is being followed, it would be helpful.
Himanshu ([protected], [protected]@gmail.com)

Hi All,

Cauvery Gas Agency in KR Puram Not gives New INDANE GAS connection for Rental Agrrement Address proof
They are asking for Ration Card, I personally enquired Indra Nagar, Koramngala & Yeswanthpur Indane Gas Distributors
They are providing NEW INDANE GAS Connections for Rental agreement Adrrees proof
Only This Cauvery Gas Agency in Bangalore not provides new Indane Connection for Rental Agreement address proof
Kindly advise us what to do?

Contact: Raja Ganesha
Mobile: [protected]

Sree kumar Agencies, Indane Distributors, Haripad, Alappuzha Dist, Kerala .Pin-690514 -Cylinder has not been delivered even after one month of booking. We are fed up with the rude attitude of the dealer/employees.Often they are not available on telephone . Here we have only one dealer at this place.

Please note that I have booked my LPG Cylinder on 25th, August 2011 and given Booking No. 6100. But, its surprising that even after lapse of 25 days LPG Cylinder is still not delivered. I have several phone calls in this regard but his ready made answer " Kal Pahunch Jayegi" is always served. You are requested to pass your instruction to regularise the same and oblige.
Thanking you,
Smt. Kewala Devi, Consumer No. 3379
Mobile No. [protected], [protected]@gmail.com
LPG Connection at M/s Singhai Gas Agency, Gadarwara-487551
District Narsinghpur - (M.P.)

The Managing Director,
Indian Oil Corporation Ltd.
Indane Area Office,
Indian Oil Bhawan,

Sub : Complaint Reg. Rude Attitude & Poorest Services Of Sonar Bangla Gas Service ( Code [protected], Netaji Nagar, E.M.Bye Pass, P.O.& P.S. Tiljala, 24 Pgs(s), KOl – 700100, & S S Gas Service ( Code 204750 ) Sandeshkhali, Malancha.

Dear Sir,

With due respect I beg to inform you that my name is Sabitri Sarkar, Customer No. SB-000666, Vill- 2 No. Coloni, Katatala, P.S.- K.L.C. not getting the proper service in proper way due to Rude Attitude & Poorest Services Of Sonar Bangla Gas Service ( Code [protected], Netaji Nagar, E.M.Bye Pass, P.O.& P.S. Tiljala, 24 Pgs(s), KOl – 700100, & S S Gas Service ( Code 204750 ) Sandeshkhali, Malancha, for the last six months.

If you Kindly take serious step on my complain then I shall be oblige to you. Thanking You,
Yours Faithfully,

Sabitri Sarkar
Customer No.- SB 000666.
Mob No.- [protected],
[protected].
Vill- 2 No. Coloni, Katatala
P.S.- K.L.C.
Near- Kolkata Leather Complex

DEAR SIR, LAST month ( JULY END ) i gone to book a gas cylinder, but i was shoked to know that in my account more than 15 LPG CYLINDERS ARE already booked and booking was not done by UNIQUE ENTERPRISES, INDANE, PH- [protected], [protected].
THEN MY BOOKING was done on 2-8-2011 and i have registered my mobile number, , , , , TODAY, [protected] again someone booked my gas without my permission, and i have gone to UNIQUE ENTERPRISES to cancell that booking, ,
pls check someone is using my gas without my permission and take early action against gas agency or warned them not to use any others gas cyclinder.
LOVEJEET- [protected]

I am a LPG Indane customer with Uday Gas Agency, Krishnanagar-A, Bad and my consumer Number is 25295. I have booked for a refile on 06.08.2011 under order No. Even though it is nearing seveneen days, I did not get my refile from Indane (Indian Oil Corporation) dealer.

I have booked for refile after two months of previous supply and I am unable to get one refile.and some time if we get delivery from agency after 17 to 20 days they don, t give rebate of delivery charge.
Kishor Radadia

To,

The managing director,
Indian oil corporation limited,
Indane area office, indian oil bhawan,
Date : 11/08/2011

Sub : complaint reg. rude attitude & poorest services of nautanwa gas service ([protected]) , nautanwa, maharajganj, (up)

I along with a number of consumers of indane gas connected with nautanwa gas service, distributors code-[protected] nautanwa, maharajganj are never satisfied with the bad attitude, dirty telecommunications and poorest services of this dealer. his telephone numbers given for booking remain mostly either not in order or always engaged. it is not so easy to book gas in a day or two time. sometimes it takes 3-4 days and beside this he never give delivery before one & half month and the cylinders supplied by him are also lesser in quantity.

For your kind reference, I booked my previous demand on 2th july, 2011 vide their booking date2/07/2011 and could get delivery on 23 th july, 2011. according to the previous supply, my booking is due after 18 days but when I request for delivery, I find no results.
This all is happening with indane gas only and not with other like bharat gas, hp etc. because of negligency, carelessness and monopoly of such type of very rude & uncivilized dealers who are blackmailing, harassing not only consumers but also destroying the reputation of indian oil corporation, an organization of high reputation.

I, therefore request you honour to take immediate disciplinary action against the dictatorship of this dealer and depute your vigilance team for a sudden and surprise visit of its’ godown to check its’ monopoly, blackmailing and rudeness in customer dealing so that the consumers can get their lawful quantity of gas and its’ delivery in time. your cooperation and immediate action will be highly appreciated in this regard.
Thanking you,
Yours faithfully,
1. radheshyam
connection no - 236
address: radheshyam lohia, main market nautanwa, po-nautanwa
distt. -mahrajganj (up) pin-273164
email add: [protected]@gmail.com
mobil; [protected]

Cc to : head office, bombay - for information & necessary action pl.
directorate (safety) - indian oil corp. new delhi

WE have connection of Indane gas since 1990 we haed to transfer it from Amritsar (Punjab ) to Jammu our home town, The connection had to be in the name of my Father Late sh, Amar nath Shastri, Presently he is no more, in last month we call to gas agency for book LPG he ask to us you have to re verify your connection when we reached in agency he told to us the connection is not to be in your name the connection is to be issued of that person is no more no you have to submit your documents like as (Ration card, Photo id), & pay 1700 rs more to be include your last security deposit 500+ we have Two cylinder in an of one connection, so please resolve our problem they cant give to us supp;y regular from last month we are in trouble, my Costumer no is C-3740.

Today I went to Indane Gas Agency Sitapur Sahakari Indane Gas Service for getting our DBC. But I was shocked to see that they were forcing consumers to buy a gas pipe which costs 170/-. I was not agreed to buy this pipe because I renewed my gas pipe only few weeks back and already paid their administrative charges around Rs. 730 additional.
Now agency officials are not ready to provide me our new DBC cylinder and asking to deposit about Rs.2000 amt. for it, in which only Rs. 1200 Is security and other are extra .
Details of agency-
Distributor code-76-01-8256
SV No. [protected]

Thanks & Regard,

Purushottama Yadav
[protected]@gmail.com
Consumer No. SIGS-6006

DATE - 26 JULY 2011
sir,
my name is ramnivash sharma resident of shivpuri, khatauli, muzaffarnagar (u.p).
i have booked my lpg gas cylinder on [protected] . it was booked after the supply of [protected].
the wender and the manager miss behavior if we complain them.
sir i tried to complain many times on the gas complain number [protected], but there is no action from their side.
" PLEASE SOLVE OUR PROBLEM "
sir most of the the consumers are victim of them.
thanks
your faithfully - RAMNIVASH SHARMA
S/O JAGDISH PRADESH
gas agencies - shayam gas service,
GT road, khatauli, muzaffarnagar
pin code- 251201
My consumer no - 16414
my phone no- +[protected]
NOTE: last date of book 16 jun 2011, cylinder yet not be supplyed till now

We are a customer of household Indane Gas in Korba, Chhattisgarh.As per the rule that, a customer has to refill his gas cylinder before 6 months otherwise he has to take a new connection, I refilled my gas cylinder before 3 months.But our local Indane gas distributor didn't give us the receipt of the same by saying there are some technical problems.And now when I went to refill the gas cylinder again after 3 months, they are saying that 6 months duration is over and we will have to take a new connection worth Rs.350.We have taken the new connection as we didn't have any receipt of proof against the previous refill of the gas cylinder.This complaint is due for seeking your attention towards the misbehavior of the local Indane gas distributor of Korba, office of Indane Gas here is in Transport Nagar.Kindly, look after this serious issue and take some strict actions against the same.

Dear Sir,

Myself Raghvendra s. Sinha A customer of M/s, Dharma Gas Sewa, C-27/99 a, Dhoopchandi, Jagatganj, Varanasi and. Our customer number is 14137

I am very sorry to inform you that the service of the above said agency is extremely poor. We have to wait for 10 to 20 days to get the delivery after many follow
ups . We have booked on 18 th of June, 2011 & they assured that they will deliver the cylinder by 20 th to 22 th June, 2011 which till date didn't happen.

I request to look into this issue by the concerned Authorities & take the necessary actions as we have good faith in Indane Gas.

Your early action on my grievance will be highly appreciated.

Awaiting for a fruitful result.

Thanking You,

Yours Truely,

Raghvendra Sahai Sinha
c-21/65, M-5, Pishach Mochan, Varanasi