Indane / Indian Oil Corporation
Reviews and Complaints

this is wrt to petrol bunk near more mega store, mahadevapura bangalore 560048. The guys there reset the petrol counter so you are not sure how much petrol they have put. It has happended with me multiple times where i ask them to fill for 1000 rs and they will put for 200 rs and they say ohh sorry. Same thing was reported by one of my friend also which got me suspicious. Please do something about it.

Dear Sir,

Myself Rajesh AH customer of M/s Nataraja Enterprises, Yelahanka, Bangalore. Our customer number is 52534 & its in the name of my Father Mr. A Haridasan.

I am very sorry to inform you that the service of the above said agency is extremely poor. We have shifted our house recently & this is the second time we are booking with this agency. Both time we have to face problem.

First time.

We have to wait for 18 days to get the delivery after many follow ups & that too they didn't give the bill. They had their own resons for not giving the bills. We diddnt argue as we were in need of the cylinder very urgent.

Second time.

We have booked on 27th Dec, 2007 & they assured that they will deliver the cylinder by 3rd Jan, 2008 which till date didn't happen. From 4th we started to call them twice a day & we could get same reply, for calls in the morning - delivery by evening & for calls in the evening - delivery by next day morning. Finally they today they have admitted that they dodn't have the stock.
I was amazed by this reply as the delivery of other Indane gas agency distributors is very smooth.

I will take this opportunity to admire our prevous Indane Gas Distributor M/s Raja Enterprises located at Peenya, Bangalore. Their service was faboulous.

I request to look into this issue by the concerned Authorities & take the necessary actions as we have good faith in Indane Gas.

Awaiting for a fruitful result.

Thanking You,

Yours Truely,

Rajesh AH

my customer no is 19380
booked the cylender on 21 dec 2011 still we have not recievred when we enquired
this is realised 24 dec 2011 but we have nor recieved the same
this the worst service by indian gass from last 7 months
delevery boys of kalpana gass agency book the gass for themselvs and
sell to other customers with more money, due to this problem i chanfed the agency
to SS gass agency lagari they made me to slog more than 10 times for the transfer
The agency after the transfer the gass cylender was booked on 21 dec 2011 ths
was realised on 24dec 2011 today is 8 jan 2012 but still not recieved the
cylender insted id having this bad poor ugly service which troubles the customer please closompany so the cuctomers will not be troubled
even today when i checked the status of my booking it is showing
which is disgusting and when we call toll free number which never gets connectec, beeing a customer i do not now why do u have this no which is a wast and not of use
the status of my last 3 bokking where i have not recieved the cylender
even today i have booked it and do not know when i will recieve it or more chances are their i may not recieve it only
who ever reading this complant form indian gass please look into customers problems
nad give the solution

Dear Sir,
Myself Manoj.K.D, Kuruvath House, Nandanam, P.O.Mannuthy Thrisur (dt) is the customer of M/S.Sooraj gas agency, Indane Distributor 12/403A, Nadathara, Thrissur, Distributor Reg.No:4983544 and Telephone no:is [protected]/[protected]/[protected]/ .My consumer no.is15682.My connection is two cylinder connection .The whole idea of having double cylinder facility was to have a contionous service . My cylinder present status is one cylinder is always empty. After receiving one cylinder very next day I am booking, but the cylinder is become empty after 25-30 days.Refiled cylinder I am getting only after 30-40 days . That means we don't have gas for 10 days in every alternate month . I approached the gas agency to issue refiil cylinder for the second one . They said it is not possible. Then I asked what is the difference between single connection consumer and double cylinder connection consumer .They said that there is no difference .I can't believe their words . If they could supply the refill cylinder after 15 days of 1st cylinder delivery, I will not face any problem at all in future even if the cylinder deliver took 40-45 days after booking .

Now I am facing a difficulties . I request to look with this issue by the concerned authorities and take necessary actions as we have good faith in Indane gas.
Awaiting for fruitful result .
Thanking you,
Manoj.K.D
Mob.No:[protected]
land No:[protected]
email id:kdmanoj@hotmail.com

Dear Sir,

Greetings !

Sir, This is Vijay Kumar Rajak customer no. 1157.Sir, I would like to inform you that I am your customer of Indian gas.The distribution of gas is not continue from here. Sir, I have taken gas in month of July 14th July'11 and after 20 days I have entry my number at your Khajuraho office the date is 4th Aug'2011 but now after 12 days passed I could unable to get gas cyllinder. When I go to your office the dealer is saying tomorrow - tomorrow, Sir I harrased and now writting to you whole event .Sir, I dont mind if the gas gone black but I am your montly customer so need a cyllinder in a month not per week. Hence you are requested to look into the mater and take nacessary action at your end so that the people like me are not harrass from your services and be happy.

Looking forward to you...

Thanks/Regards

Vijay Kumar Rajak
Near Ghantai Temple, Old village Khajuraho.(chhaterpur M.P.)
Customer no. 1157
(M) [protected]

we are suffering from same problem.plz sir lookafter on this matter & try to make easy delivery to custmers.this complain against todaraisingh gas service th.todaraisingh dist tonk.raj.
abdul salam s/o abdul rahim.diary no.1995.

sub -for non delivery of gas at 4 shiv mangal nagar, indore

To,
Date-28/10/2009.
G.M
Indane Gas

Dear Sir,

I G.SETHURAM (Govt Servent) customer of M/s .HARSHA AGENCIES, PERAMBUR HIGH ROAD, PERAMBUR, CHENNAI-600 012, My customer number is 34664.

I am really fed up with HARSHA AGENCIES, PERAMBUR and I am sorry to inform you that the service of the above said agency is very worst in my lifetime.

We have to wait nearly 20 to 25 days to get the delivery after many follow ups .They had their own resons for not delivering the gas . We didn’t argue as we were in need of the cylinder very urgent.

This month booked gas on 8th Oct, 2009 & they assu red that they will deliver the cylinder by 28th Oct 2009 which till date didn't happen. And today morning we rang and asked about non delivery of Cylinder but that company staff said you are booking the cylinder today only so you have to wait for few more days.

See the response of your Agencies we really fed up with there services,

I request to look into this issue by the concerned Authorities & take the necessary actions as we have good faith in Indane Gas

Kindly do the needful as soon as possible.

Thanking You,

Yours Truely,

G.Sethuram

My Indane gas connection agency address is K2International, SaritaVihar ndelhi76. my complaint is that the gas is 3kg less. I had made complaint about 6-7 episodes but there is no response to me from the abovesaid gas agency.

It is my humble request that kindly take necessary action at the earliest.

with regards,

Tilak Raj

I am registered customer with Indane Gas Agency in Pondicherry and the dealers name is RAJIV GANDHI GAS AGENCYin Nainar Mandapam in Pondicherry and my consumer number is 1967.

Though I have booked my Gas Cylinder for more than a month, the Agency do not deliver at all, though they promise to deliver the Gas Cylinder within 15 days. I think they are not transperant in deliveries. This has happened several times.

Please advise the agency to deliver the bookings on time.

Respected Officers/Sir
I am residing in a fully residential township colony and now approx 30 houses is constructed in this colony, colony Name NAVKAR TOWNSHIP Situated at sanjeet road near panchwati colony MANDSAUR (M.P.) 458001 STD code 07422; and A Person who is applied in Indane gas corporation for Take agency of LPG gas and Take LPG Gas Godawn and his person is took license by INDANE gas corp. And this godawn construction is running at just near of my colony boundary wall aproxx 15 to 20 mtr whose like just a TIME Bomb and ur LPG godawn Applicant's is have no separate passage as per rule for pass havey truck; tralla; and commercial Vhichle releted to LPG sylender transportation and ur applicant's doing some setting for passage with our coloniger and all preparation is completed for breck boundary wall of our township and constructed LPG gas Godawn is coverd by 2Side with agriculture land and they farmer is cropped grain soyabeen and all types crops whose so risky bcoz after cuting of crops farmer is BURN all waist material is sprate in agriculture land is too many risky for blasting and our all neighbors and all residents of colony will go our districts COLLECTOR for complaint But we all are residents is requests to you and ur department please take emideatly ACTION against ur applicant his name is MR BASER he have already engged in stationery whole sale and reta il Busincess Name BASER STATIONERY MART; and we all are in dangerous and aproxx 80-100 humans yungers; child; couples; senior citizens is residing in colony and some picturs is atteched by me of situation see and understand our problems

Regards
Jitendra Bairagi
And colony residents
NAVKAR TOWNSHIP SANJEET ROAD
NEAR PANCHWATI NAGAR MANDSAUR (M.P.)
Police Station - NAI AABADI KSHETRA THANA mob. No. [protected]

Sir,
I am living at Jaipur Just one month ago i have transferred my existing gas refilling agency from Lakshay Gas agency, Jagatpura Jaipur to Om Gas agency, Malviya Nagar, first month i got refill cylinder on prompt service, But some irregularities found about stock of empty cylinder & refill cylinder to flying office then respectively department have sealed their office ( Om Gas Agency, Malviya Nagar Jaipur ) now I suffering about where is my customer service has been transferred by automatically, my customer No. [protected] (CX860678) to at Om Gas agency . Now still I am not found who are give us further gas refilling service in future, nobody proper response given to us till date
So please advice & favour to us in this situation what i can do so we can start gas cylinder refilling in future
My contact No. [protected]
MANAK DEVI

DEAR SIR,
MYSELF LIVING AT MEERUT HAVING NO GAS CONNECTION TILL YET.I WANT TO TAKE NEW GAS CONNECTION FROM RAMPURNA GAS AGENCY BUT EVERY TIME THEY DIFFUSE MY REQUEST GIVING REASON THAT THEY ARE NOT HAVING NEW CONNECTION S. IN THESE CONDITION I WILL DO REQUEST KINDLY DO ME FAVOUR IF POSSIBLE.

MY CONTECT NO [protected]

Hi Even I am also facing the same issue. When i tried to [protected] given by my gas agency for indane automated booking service. Automated system ask me to enter your agency number with std code. I entered the number it verified correctly distributor gas agency name and then ask for enter the consumer number, I entered it correctly. After all of this processes automated system is telling this message :- You will not be able to use this telephone for refill booking and getting disconnected. I am facing this issue from many days. When I called to my distributor gas agency they also not ready to help me. Every time they are telling you have to book through this only.

i have been trying to call up the Gas agency from nagpur on the number (shree om sairam gas agency, nagpurr). Whenever i dial the number, i just get it on a busy tone. I am trying since last week, but nobody is pick up and answer the phone for booking. We feel realy bad about this habits.. I am trying to contact through phone from morning to aftrenoon but noboby is pickingup the phone call. This is irritating me.booking of gas has been done before 15 days but till now the gas has not reached our home.

sir my gas connection cancel for last 9 months without any information by gas distributor name is vijyant gas service begum put meerut.So now we have very problem face in this regard so kindly please help me and please continue the my gas connection. My name is Narendra prakash H.N-166 soti ganj Meerut and distrubtor name is vijyant gas service begum pul meerut

i have been trying to call up the Gas agency from KARUR on the number [protected], [protected] & [protected](AA gas agency, Karur). Whenever i dial the number, i just get it on a busy tone. I am trying since last week, but nobody is pick up and answer the phone for booking. We feel realy bad about this habits. I am working in a private company, so i couldnot go to the agency for direct booking. I am trying to contact through phone from morning to aftrenoon but noboby is pickingup the phone call. This is irritating me.

DEar Sir

I have transferred my indanegas account the branch at Ambattur (Sri Balaji agencies) and booked only one cylinder which it lasts me about 7 months.When I go for to book another cylinder they are saying that your validity period is over and you have to give your xerox copies of originals in related with address proof, booking copy and etc., What this nonsense . They will taken to tell these requirements for 3 days which I have lost my job due to this. Is it right way by the gas agencies?

Dear Sir,

I am Shiv Avtar Tyagi S/o Sh. Ratan Sing Tyagi R/o RZ-3B, Gali No. -9, Indra Park Palam Colony New Delhi. have bad exrience with this agency, no body pick the phone on whole day with al line.

till date don't have receive the correct connection bond that bond have receive its for another customer... no timely delivery.
also today cylinder leakage no body pick the phone to lodge the complaint both agency & customer care centre.

Dear sir
IAM A CUSTOMER OF INDANE GAS WITH CUTS NO 46203
& HAVE BEEN RESISTED WITH CITY GAS SERVICE SCO 89, SECTOR 44C CHANDIGARH Tel : [protected]
I HAVE DIRECTLY BOOKED MY GAS THROUGH AGENCY ON 8 jan 2013
my cylinder of this year is still pending but they are not giving it to me they are saying to pay 917rs but my cylinder of 420rs is still there to have . .
I'm not rich enough to pay that much money so please help of out of it, ,

DEAR SIR
IAM A CUSTOMER OF INDANE GAS WITH CUTS NO 41725 ON BARRACKPORE GAS SERVICE KOLKATA( TELL NO [protected], [protected], [protected]) I HAVE DIRECTLY BOOKED MY GAS THROUGH AGENCY ON 28TH FEB2011 . THEY SAY THE GAS WILL BE DELIVERED WITHIN 15 DAYS BUT GAS YET NOT RECEIVED TILL TIME 31 MARCH 2011 . PLS TAKE ANY STEP.

FROM:-
NEMAI DEBNATH, DATE: 11-01-2012
VILL. BAURIA SEPAI PARA, P.O.BAURIA-711 305,
DIST. HOWRAH, W.B.

AUTHORISED DISTRIBUTOR:-
M/S. PAL ENTERPRISE,
BAURIA STATION ROAD, PANCHANANTALA,
P.O.FORT GLOSTER,
DIST.: HOWRAH, WB.

REF. : CONSUMER NO. 07527
Sir,

I am using Indane Gas Cylinder, the Number is : 07527 and we book the cylinder through
M/S. PAL ENTERPRISE,
BAURIA STATION ROAD, PANCHANANTALA,
P.O.FORT GLOSTER,
DIST.: HOWRAH, WB.
CONTACT NO . [protected]/ 8756
For the month of December 2011 we booked the cylinder on 17th.December 2011 ( Booking No. 263717) &
Received a phone message on 04-01-2012 that Cash Memo No. 1053 has been generated & cylinder shall be delivered shortly . But on 06-01-2012 the delivery mane ( MR. JAYPRAKASH ) came with cylinder booking in the name of NEMAI DEBNATH but distributed to nearby person by taking of RS. 250/= EXTRA & delivered the above cylinder when my wife asked whether our cylinder has been reached or not the answer was silence.
Now under above circumstance I want to know What is the utility of central booking system through phone If then can not maintain the rule & regulation – I .havent received it till 11-01-2012.
We have contacted the above agency but they are replying that they have given the cash memo to the said delivery man & it will be delivered but we havent got that and when we went back to agency then they are keep & keep saying that they are sending today & this story is going on from last 10days.We have also contacted delivery
Person-MR.JAYPRAKAS
Request please stop harassment of the general public & immediate stop of taking of extra money of
The delivery person when it is already booking the phone by any particular name through it is delivery to the other person. I want your immediate action otherwise I have to consumer forum for the solving this problem.

Kindly take some strict action against that agency and the delivery person.

Regards,

NEMAI DEBNATH.
MOBILE – [protected]

I am the consumer of indane gas bearing customer no.:27251 with SAFIDON GAS SERVICE, bal bhawan shopping comp., safidon, Distt. JIND(HRY.). i want to complaint regarding lazy or rude behaviour of gas agency staff. whenever i called the agency to book my cylinder, they said that i can book the cylinder after 21 days and i will get the cylinder after another 20 days but how a cylinder could last for 40days in a family. For this we have to suffer alot. why we had suffer for this.
so its a humble request to u to take this matter seriously & take some action as soon as possible.

with regards
sanjeev gupta

i have booked my refill with Bhagya nagar gas agencies, Nallakunta on 19.02.2012 my booking no is 349042 but till date i have not received delivery though i personnaly visited their twice & requested telephonic-ally also. but they do not response.

i m consumer of indane gas bearing customer no.16041 with Shama Indane, 19, Stadium Complex, Nanded. 431602 .i want to complain regarding lazy and not responding behaviour of gas agency staff.whenever i called the agency about delivery the gas they behave so rudely and they cut the call. they are not responding for our call and if we r telling that ll complain against you they r like do watever you want, , now i want to complain against them..please take the righte dicision and supply us gas as soon as possible..we r sufferingh lot of problems hope i ll get my problem solve soon...
so its my humble request to you to take this matter seriously and take some action as soon as possible. from . mukesh pitale. Nanded.

i have booked my refilling with gujral gas company on 10.01.2012 my booking no is 944 but till date i have not received delivery though i personnaly visited their twice & requested telephonic-ally also

Dear Sir,

I have booked my gas connection no. 48436 with subi Gas Agency at ayanavaram Tamilnadu on 20 day before. I receive message for allotment of cynlinder on before 10 days. Till date they have not delivered the gas at my home. pls. take the matter seriously and kindly solve my problem.

I have booked my refilling with Harsha Gas Agency at Jamalia Perambur on 02.09.2011, but till date 22nd sep they have not delivered the cylinder. Its already 20 days passed, but still they have not delivered the cylinder to me, this Agency is very famous in cheating customers (Ex: they will sell the cylinders in black at double rate), so kindly take serious action on them and solve this issue.

sir,
My refill booking no. is [protected] dt. 11th. july 2011 but the same has not been received till to day i.e. 25th . july 2011.
please take necessary action in this matter the name of agency is
M/S BABAR PUR GAS SERVICE ( BABAR PUR SHAHDARA DELHI )
TTHANKING YOU,
YOURS SINCERLY
N.M.RATTAN
[protected]

i m consumer of indane gas bearing customer no.07134t with DUMDUM GAS, KOLKATA-28 dist-kolkata.i want to complain regarding lazy and not responding behaviour of gas agency staff.whenever i called the agency about delivery the gas they behave so rudely and they cut the call. they are not responding for our call and if we r telling that ll complain against you they r like do watever you want, , now i want to complain against them..please take the righte dicision and supply us gas as soon as possible..we r sufferingh lot of problems hope i ll get my problem solve soon...
so its my humble request to you to take this matter seriously and take some action as soon as possible.

minakshi singh dumdum kol-28

Dear Sir,

I have booked my gas connection no. 33631 with Mathu Gas Agency at Tirukovilur Tamilnadu on 22.04.2011. Till date they have not delivered the gas at my home. pls. take the matter seriously and kindly solve my problem.

I am the consumer of indane gas bearing customer no.:25246 with SANKAR GAS SERVICE, MADHYAMGRAM, Distt. 24 PARGANAS(N) . i want to complaint regarding lazy or rude behaviour of gas agency staff. whenever i called the agency to new transfer connection, all paper document submit on 10.05.2011 they said that today or tomorrow you will get your cylinder, but till now no respond from their end, it very much problem facing at my home. another the said agency have all staff rude & misbehaver, non co-operation . For this we have to suffer alot. why we had suffer for this.
so its a humble request to u to take this matter seriously & take some action as soon as possible.

I AGREE, NEEDS CORRECTION

Even Vinayaka Indane Gas booking agency in Tilaknagar Bangalore South refuses to book for refill cylinder whenever it is exhausted. They say that it can be booked ONLY 30 days after the last cylinder date delivery. Is this the rule and if so kindly let us know. Otherwise kindly visit them immediately, inspect their books, see for yourseslf the state of afarirs, and correct them and let them not harass genuine domestic gas users. Would you mind informing the action taken?

This is the same case with me too. I commonly use a cylinder for 30 days only. As I have a family of 4 adults and a child, how much ever I constrain I would be burning off my cylinder by 30 days. Usually they say that we can book the gas cylinder 20 days after the previous supply. I was doing this for several months (as I have moved to this new house 1 year and 4 months before only) Though this time when i booked 20 days later that is on 5th of March. Also they use to supply the cylinder just on the 10th day of my booking. But last month they took 20 days after the booking too and so I had to manage with the commercial gas cylinder for 10 days. This month they say that they will supply only after 30 days of my booking. That means once in 50 days I will get a cylinder. I do not practically understand the situation. By the end of 60th day I will be running out of both my cylinders and again I have to purchase commercial gas only. I am a customer of Annai agency, Vadavalli coimbatore with the customer number 29733

Hello Mr. Laxman Sharma, I too had the same problem in booking the refill cylinder. Then immediately, I complained to IOC officials via email. Next day I was delivered with a refill at my door step that too without booking. Unless you cry for your rights nothing will happen. Rajagopal, Bangalore

Dear Sir,

Iam a customer of Indane gas Agency and my consumer No. is 58052. My dealer is M/s Mahaveer Gas Service. Last month i booked a cylinder on 25-12-2010 and i not received the cylinder on 22.02.11. By that time my cylinder was already2 Cylinder empty. Now when i called the agency to book my cylinder on 19.02.11 time 14.11 they said that i can book the cylinder only after 21 days and i will get the cylinder after another 21 days then what it is the use in having an additional cylinder. We are not responsible for the delay in the supply then why should we suffer. Kindly take this matter seriously and take some action so that the consumers do not suffer every month.

As per RTI information, there is no need to wait for 21 days to book.Gas users should take the matter to concerned officials and lodge complaints on the distributors.A.Rajagopal, Bangalore
Visit for more information: http://www.rtiindia.org/forum/40223-...-cylinder.html
Thread:NO TIME BAR FOR REFILL OF GAS CYLINDER

Most of Gas distributors do not book the cylinder before a periodd of say more than n 20 days after the cylinder has been supplied. But there is no such bar. Through a RTI Application I have confirmed from the Oil Companies. as details below.

Since the issue is related to all of us and all over India.
Please provide maximum publicity to the issue in the larger benefit of all Gas users.
On 14th Nov.2009 I filed a RTI Application with Various Oil Companies to which I have received following reply:

Q:-Copy of rules for refilling of Gas Cylinder both for domestic & Commercial specifying the time gap between receipt of filled up Gas Cylinder and Re-booking of refill.

INDIA OIL COPORATION LTD Sector 19 A Chandigarh through PIO-cum-Dy. Gen Manager (LPG) vide Letter NO.PSO/LPG/RTI dated 16th Dec.2009 informed as under
Refill can be booked as and when required by a customer to meet his/her genuine requirement of LPG for domestic cooking purpose. No time gap has been specified between the date of supply of a domestic LPG cylinder and the date for booking of the next refill. The same is also true for commercial LPG supplies

HINDUSTAN PETROLEUM CORPORATION LIMITED lpg Regional Office at Rohtak Road Jind-126012 through Chief Regional Manager cum-CPIO Jind LPG RO Letter NO.LPG/SM/RTI dated 12.12.2009 informed as under :
There is no time bar taking refill cylinder. However it should be used for Domestic cooking by genuine domestic customer. There is no time bar for Non Domestic refill
R K Garg
Convener
RTI Chandigarh