Indane / Indian Oil Corporation
Reviews and Complaints

I am Om shankar tripathi from faridabad.My indane gas consumer no. is 3864.Every time when I book refill on [protected], it says you have booked a refiill on [protected] with booking id 5916 & reference no. 0.So I am unable to book a new refill.So I request the concerned authorities to reset this so that I can book a new refill.

Om shankar tripathi(mob. [protected])

Indane gas consumer no. is 3864

I'm a consumer of Indane Gas bearing Cust No 38774. I have booked my request to refill cylinder on Autogas Booking [protected] on 30 Dec 2012. When I'm following up on Jan 2013 they said it has been auto cancelled. Then again I have to book on 28 Jan 2013 (Booking No : 31090) and simultanously I have logged complaint at [protected]. My Complaint No :813901. Last 4 days we have been told that the distributor is on his way, we will get the cylinder at the earliest. Now when I am following up with the customer care they are saying they have informed the distributor (KFCSC hebbal Bangalore). They are not at all ready to resolve the issue and disconnecting the call. I know customer care is to resolve the customer issue but here the scenerio is different thay are not at all listening to us. I spoke to Sunita, Michael, Nagraj ( Option 1 and 2 English/Hindi).

Further i request to acknowledge my complaint and rectify earliest possible. My present booking Dated: [protected], through Phone. I Hope to get the delivery of refill of cylinder immediately.

Regards,
Customer (Bhattacharya)
202, Gayathri Appt, 2/3 Muthappa Block, Ganga Nagar -560032

Hello Sir,

This is to inform you, that I Animesh Sarkar, resident of DumDum, Kolkata, have been the customer of one of your Dealers "Dum Dum Gas Supply Agency" based at 213/3 Dum Dum Road, Kolkata - 700074, Kolkata. My consumer no is: 758798.

I had registered with your automated GAS booking services with my mobile number. Past 3 months someone has been booking with my consumer number and I have got SMS from your end but Gas didn’t get delivered to my residence.

The booking number is: 3152
Memo no is: 3565

The booking reference number is: 412468
Memo no is: 3460

I am normally out of Kolkata and this is why I could not contact your Dum Dum Gas Supply Agency. Today I’m in Kolkata and I have some free time. So I decided to ask your Dealer about this and they told me they cannot help me regarding the issue, because they told me there is a signature on the slip and so they think they have delivered. But the signature doesn’t belong to my wife nor to me, or anyone in the family.

On the other hand on my Gas booking book, there is no signature of the delivery person who will put the entry and sign if he has delivered the gas – which is proof enough that the gas was not delivered to my home. I informed this to the gas supply guy, but they told me they cannot help me.

Can you please help me with a right solution? I think your automated GAS booking system has some problem. I am saying this because I had registered with my mobile number. Then how can someone else book with a different phone number? I also got an SMS that my Gas was booked and will be delivered shortly, and I also got SMS that the gas was delivered. How is this possible? This means someone is stealing the gas on its way to the delivery using my name/sign?
My family is out of gas today, and we cannot cook for the last week. I think that these gas supply guys are involved too because now they are saying they cannot deliver anymore gas cylinders since the limit of 6 cylinders has already been reached.

I also contacted the Customer Care center, but I think it will be more effective if you can please see into the case personally. This is important as such dealers are maligning the image of Indane Gas and Indian Oil in general. Since, you are the Area Manager, I thought informing you of such frauds and mistreatment with customers should be dealt with by higher authorities firmly, that is You.

I will be highly obliged if you can please look into the matter and do the needful asap.

--
Thanks & Regards,
Animesh Sarkar

Dear Sir,
I was trying to have new Indiane gas connection for home use. As i am residing in Laxman vihar phase-2 gurgaon, i

tried to apply for new connection at Anand Enterprises, Bhim nagar, new railway road, gurgaon. I keep visiting Anand

enterprise since jun 2012. But they didnt accept my document and keep saying that connection is close. come in next

month on 10th day. So i keep visiting them every month sometimes on 10th or sometimes even on 1st, 2nd, 5th and so

on.They always say connections are still not opened.
I wrote a letter, asked them to stamp and sign on it that connection is closed, and then i will go to the court for

justice. But then they accepted my documnets, put them on waiting list. In return they gave me a letter stating

following details:-
Running Sl. No. 14220,
SL69(NEW CONNECTION)-Registration
[protected]
03/Nov/2012.

After that i again keep visiting them for new connection, but neither they respond properly, nor they commit any

particular date for new connection. They are just saying that connection are still closed.
My concern is that, is realy connection is closed since so long, Am i not getting connection because Anand gas

agency is highly involved in black marketing of gas cylendars.
Can anyone guide me or help me to get this issue resolve.
I will be highly thankful for your support and help.

Thanks & Regards,
Ajay Kumar
[protected]

Date: - 18/10/2012
To,
Area Manager
Indian Oil Corporation Ltd. (MD)
Indane Area Office
2nd Floor, Pulsar Plaza
Line Tank Road
RANCHI-834001
(Jharkhand)

Ref.:- Consumer No.-03987 in the name of Suman Agrawal & Distributor Devi Gas
Service, Kanke Road, Ranchi

Sub: - Suspended our connection by the distributor

D/Sir,

I have get above connection 20 years back & since than you are changing a lot of distributors. Now I have get refill regularly from the above dealer.

As per your company policy I have already deposited KYC form & other papers as required by your dealer & he accepted all the papers & cleared as connection is Active.

Since than at the time of delivery of filled cylinder, delivery boy wrongly given filled cylinder to my father residing at the same building. When I have contacted with your distributor & raise the matter than he oversight his own mistake & suspended the connection, saying that in the same campus we will supply LPG only to one person. Than I said to him, my kitchen is separate & you can enquire it but he said it is not my duty & also said that a lot of persons raised complain but no one get succeeds .I am your consumer, from the time when a few public known LPG.

I am living in the same campus since 1987 & our kitchen is separate from my father than why he raised this question, when wrong delivery is the distributor mistake.

So I request you to verify it & active my connection.

Thanking You

Yours Faithfully

(Suman Agrawal)

I have booked to refill my gas cylinder on 26/09/12 but till date I have not received my refilling gas cylinder.When I called over phone balasore gas agency, balasore, odisha told me my booking has been cancelled due to pass of two months so I want to know the reason for cancelling my order.Whether te gas agency has given my booking cylinder to other person or the agency is not efficient at all or the agency want to take bribe?
consumer no-23926
name-uma shankar mallik
Phone no of Balasore Gas Agency-[protected]
Email [protected]@gmail.com

Sir,
I have transferred my LPG Gas connection from Kanchan Gas Agency -Nagda, Dist.Ujjain (Madhya Pradesh) to Beawar Rajasthan.
But after 20 days my LPG Gas connection not update, due to server problem from Kanchan Gas Agency -Nagda, Dist.Ujjain (Madhya Pradesh)
My LPG connection Details are:
Consumer Number: 4251
Category : Domestic Double
Agency: Kanchan Gas Servive,
Address: 170, Jawahar Marg Nagda, Distt.:Ujjain (Madhya Pradesh)
Subscription Number: 2005234 on Dt.07.04.2000
Termination No: [protected] on dt.21.10.12
Beawar PP No: 5547
I request you to please look into the matter & solve the server problem so that my new connection provide by M/S Beawar Gas Agency,

Regards
Devendra Singh Raghuvanshi
[protected]

Hope this dealer does not understand English properly. He is asking for all the types of proofs which are mentioned in the application form for Subsidized cylinder. In recent past there is a new application form which each consumer needs to submit.

This dealer Saieesh Enterprises, East Anandbagh, Malkajgiri, Hyderabad is very reluctant to take the form if the consumer is not providing all the details against proof. Its very clearly stated that any one of the proofs can be submitted even though he is arguing with the consumers very blatantly.

Please take strict action against this dealer for harassing the consumers for no reason.

To
Dear Sir,
I want to inform you that I am a consumer of INDANE Gas of IBP CO. Ltd. and my consumer is 1064 in Nitin Gas Agencies situated at Village Sindhaura, Pilibhit Road Richha, Baheri Breilly. His diatributor code is 252903.
That gas agency is not providing gas in time since long time and when I ask him to deliver the gas in time and said "main gas nahi dungi jo karna hai karlo".
And further she is doing this since long time and also selling the Gas in Black market.
So I requested you to please look into the matter and do the needful at the earliest and obliza.

Thanking You.

Yours faithfully
Shafeeq Ahmad
S/O Washeer Ahmad
Town Richha Bareilly UP
Mobile No [protected]

Myself kishore babu myla, want to do complaint against indane Gas agency guntur ph no [protected](agency number)
regarding late delivery which a problem facing by several users.The agency
named "indane Gas Agency", located in guntur, kothapeta
MY consumer no is RSS434.Recently my booking on 4th octo, 2012 but I not received gas cylinder till now, and their are lot of other people from facing this trouble.main problam in gas delivery boy cylender distbuted in block her name is madhu, I call to gas agency to five days before tomrrow is came today is not came
village peoples used 4 cylenders in a year only, remaing cylenders gas delvery boy take to her books booking to cylenders remaing cylenders distubute in block in hotels and block market
Every time call to agency stock is not came( or) all redy delivery call to delvery boy ( madhu) every time.call to madhu irrugular response to the call. and not delivery to the house auto is not came give to the main road only
Doing late delivery its a casual thing for this stupid agency, but
the employees working with this company are used to talk very rough language
with all the peoples.

Thanking You.
kishore babu myla
guntur,

sir, I PRAKASH KUMAR CHAUDHARY OF INDIAN ARMY IS A CONSUMER OF INDANE GAS AGENCY. MY CONSUMER IS 53967 (FIVE THREE NINE SIX SEVEN). I HAVE ATTACHED WITH SHRI VIGNESH INDANE GAS AGENCY, WHICH IS LOCATED AT, HOUSING BOARD COLONY, DHANBAD, DISTT- DHANBAD (JHARKHAND), PHONE NO [protected]. MY WIFE HAS BOOKED NUMBER FOR ONE LPG GAS CYLINDER THORUGH SMS ON 10 SEP 2012. AFTER COMPLETION OF 15 DAYS WHEN GAS CYLINDER DID NOT PROVIDED AT HOME BY ABOVE AGENCY. SHE MEET OWNER PERSONALLY AND SHOWN HER SMS. SHE ASSURED HER THAT GAS CYLINDER WILL BE DELIVERED TOMORROW. BUT INSPITE OF SO MANY REQUEST ON CELL PHONE NO GAS CYLINDER HAS BEEN DELIVERED AT HOME . SHE TOLD HER THAT MY COLONY (I.E PANDARPALA, DHANBAD) GAS CAN NOT BE DELIVERED AT HOME. HENCE YOU ARE REQUESTED TO PLEASE DIRECT YOUR CONCERN AUTHORITY TO LOOK INTO THE MATTER VERY SERIOUSLY AND PROVIDE ME GAS CYLINDER AT HOME AS WAS IN EARLIER.
THE BEHAVE OF GAS AGENCY OWNER (LADY) IS VERY ROUGH AND IRRESPONSIBLE. SHE IS ALSO TELLING MY WIFE TO GET HELP FROM YOUR NEIGHBOUR.

Dear Sir,
I like to bring your kind attention that I am Prasenjit Mitra, a single cylinder gas connection holder under the distributor " Sonar Bangla Gas Service" of Indian Oil at Kolkata. My consumer no is 000745. Proprietor of the said distributor is Mr. Subir Sengupta . Complain is Rude Attitude & Poorest Services . Please look into the matter and take suitable action. Thanking You.

Note : This gas distributor black the gas cylinder of kolkata leather complex area ... & harassment the consumer .

Prasenjit Mitra
2 no colony,
kantatala, Kolkata leather complex
24 parganas(s)

This is to notify that i had been refueling my bike from Indian Oil Petrol pumps from past 1 year without any problem. But recently cheating and corruption has started in most of the petrol pumps including IOCL.
They have started manipulating the fuel indicators in the Refilling stations. I had asked to refuel my bike for Rs 300/-. They smilingly asked me Sir, is the indicator OK. It was suprising why is the peson asking such a question. I have been refueling from the same station from last 6 months. I said thats fine.
After the refueling, i noticed the fuel indicator had moved only a little bit. I asked the person, if their is a problem and he said, its refueled as per the indicator in the petrol pump. Later on i noticed that instead of providing fuel for Rs.300/-, he had provided the quantity for Rs.200/-.
Justification: Quantity in reserve - 2.4 liter
Price per liter - Rs.76.39, hence petrol that should be refueled = 3.927
After emptying the tank, it was just 4.8 liter
I stopped refueling from that petrol pump and moved to another petrol pump. Again same problem over there.
Next when i went to Shell Petrol pump, it was perfect.
It is highly advised that an appropriate action to be taken against the corrupted petrol pumps like Indian Oil in Bangalore. Its not just me who is losing his money, its a city losing money due to these corrupted petrol pumps.

Regards,
Akash

Dear sir,
I shri Malay Biswas is consumer of domestic LPG connection under MANIKAMAL GAS AGENCY, CODE-140482, R N. TAGORE ROAD, SURI, BIRBHUM, W.B. PIN-731101, PHONE NO-[protected] under West Bengal state office of DURGAPUR AO of Indian Oil Corporation. My consumer No is-19805. Last, I booked my gas on 1st June 2012, & took delivery on 14th june 2012 but the delivery record-keeper signed on my cylinder's log book as 22nd june 2012.
After that, when I went to the office of MANIKAMAL GAS AGENCY for booking my gas on 28th june 2012, they refused to book & replied me to book after 13th july 2012 and said to me as "NO CYLINDER WILL BOOK BEFORE 21 DAYS" & to many other consumers as same as they behave with me. Is this the system for booking of Indane gas (domestic) ? Please take necessary steps.
Thanking you & oblige.
faithfully yours,
10th july 2012. Malay Biswas.
Angargaria, Kabilpur, Birbhum, WB. Mob: [protected], [protected]

MY LPG CONNECTION NO. NE18156 w.e.f 23.8.97 . under Indian oil corporation LTD, I have been allotted a single Gas cylinder on 23.08.97. I prayed for double cylinder on 27.7.2010 at North End Gas center, Barasat railway gate, Barasat, North 24 parganas, W.B. as my family member increased and I required double Gas cylinder. Subsequently my L P G Gas connection has been transferred to a new dealer named Perfect Indane at Basanta Villa, Barasat, Kol.700124, I have 2nd time prayed for Double Gas Cylinder at Perfect Indane on 15.02.2011, but till date I have not been given double Gas cylinder. Now I am facing a great trouble due to non supply of double gas cylinder to me.I have visited several time to my present Gas Dealer but all time I have been refused. In these circumstances I request to look into the matter and save me from the trouble.

Hi
I purchased a new CAR-Swift Dzire VXi & delivery date is 01-June-2012
Fuel Tank capacity as per Maruti specification = 42 liters
Before delivery, dealer filled tank with 5 liters of petrol. Immediately after delivery, I filled petrol for another 6.16 liters.
Total petrol filled so far is 11.16 liters and CAR has run for around 18 KMs
I entered Kumarapark Service Station near Shivananda Circle, Bangalore, to fill the tank.
They started filling the tank, final reading at the meter was 41.59 liters.
As you can see above, total capacity of the tank is 42 liters, but petrol filled is 52.75 liters!
This is cheating by Indian Oil petrol pump.
Can any body help in getting justice for me.

Thanks & Regards,

Santosh

I am a registered Indane gas consumer No. 69737.
I am registered for gas supply through South Madras Gas Agency, Raja Annamalipuram, Chennai 600028.
As a part of refill, I was supplied gas on 7/3/2012 by the agency and along with that I got a bill for 70Rs for inspection charges. When I asked the delivery man, he asked me to get in touch with the agency.When I rang up the agency they said that it was as per instruction of Indian Oil and they are following directions.
I must point out here that no inspection was carried out on the equipment not even a cursory look. And even if inspection is a must it should not cost 70Rs which seems disproportionate and must be carried out by a trained hand and not by the run of the mill delivery man. I find that this is concerted attempt to fleece customer with out providing any service and I demand a reurn of the mon ey extorted from me, a helpless customer.
Thanking you
C.P.Raman
Phone [protected]

Last gas delivery : 20.12.2011., Booking done 2.Feb.2012. personally at agency.
promised to deliver within a week. Second booking on-line .14.Feb.2012 for second bottle. Many times personally approached, bot no use. The owner of agency said that gas can be delivered if you are present here when LOAD arrives. Yesterday I went to agency only to hear "COME WHEN LOAD COMES' One person looks like a staff-member promised SPOT DELIVERY IF I CAN ARRANGE Rs.100 extra. NIRMALA RAJAN, REVATHY, S.V.PURAM, VARKALA. TEL.[protected], [protected].CONSUMER NO.31408 FROM JAYA GAS AGENCY, VARKALA.TEL.[protected].WE R TWO AGED SENIOR CITIZENS IN OUR SEVENTIES ONLY PRESENT IN OUR HOUSE. PLS BE KIND ENOUGH,

Company information: Indian Oil Corporation-Chokkikulam, Madurai
Agency Name: SPARK GAS AGENCY, BALARENGAPURAM, MADURAI
INDANE DEALERS

Sir,
My consumer is 41541 with your agency named Spark Gas Agency, Balarengapuram, Madurai-625 009. I have booked for gas refilling on12-01-2012. So for i haven't received the gas. Please take proper action against the agency to supply gas .

K.R.SAKUNTHALA,
16, PAMBAN ROAD,
MADURAI-1
MADURAI, Dated: [protected].20 pm

Company information:
Dum Dum Gas Service
Dum Dum, Kolkata (Opposite Hanuman Mondir)
India
Phone: [protected]

SIR,

Last month I had booked a cyllinder with Dum Dum Gas Service. My consumer number is 22785. My booking no. 287600, cash memo no 9722.Although, I have received through sms my billing confirmation on 24/01/12, not yet that gas cylinder delivered to me.When I asked about my date, he told me that it was not my date. I request you to please look into the issue.After getting information I am not yet received my cylinder.