Indane / Indian Oil Corporation
Reviews and Complaints

Veeresh Gas Agency, Nagashettahally, Bangalore This is NIRANJAN SAHOO customer No - V 14833, I have booked for refill cooking gas cylinder on 21 oct 2015 booking no. 464321 but still not yet delivered, when ever i call they are saying, we will deliver today, tomorrow, some time they not picking up my call Veeresh Gas Agency, Nagasheetahally, Bangalore provides very bad service, we are staying with family and it is difficult to adjust having food outside, needed your help to delivery on time. I have reached situation of visiting Hotel for food with my family . Hope you are taking this issue and providing justice to me. as soon as possible if not drop replay back weather i can change my gas connection to different agency. Therefore, I request to The Petroleum Minister look in this matter... Hope you can change their monopoly as they are selling the black.Do need ful.. Indane gas distributers.Bill no dt. 28 oct 2015 the Delivery boy yogesh collects rs. 50 has delivery charge. If we argue he will get to fight and forcefully he takes the money and. If there is delivery charge it shall be shown in the bill. It will of great help if the company inform the amount payable while sending the SMS ON CASH MEMO DETAILS. My contact. no. [protected]

I Vidya Sagar S/o Sri Ram Avtar H. No. 445 Sundar Nagar Colony Fatehpur U.P. My LPG Consumer No. is CX581259 registered with M/s Lalita Indane Gas Service Fatehpur. In this connection I have to intimate that the delivery of refile cylinder are being made after 7 days to 20 days from the date of drawing the invoice. The delivery man of the Agency used to collect Rs. 20.00 extra from every consumer at the time of making per delivery. Therefore you are requested to please look in to the matter personally & do the needful to avoid the such type of corruption so that the consumers of LPG may not be suffer.

Sir
Though I am given 3 times LPG Subsidy in my savings bank account after submitting my documents, I am not given 2 times LPG Subsidy for billing dates 23.5.2015 and 1.8.2015. On inquiry with the Distributor I am told that my bank is not linked, I have to submit my documents once again and that I wont get my pending 2 time subsidy and no one will answer you. My necessary details are as under :
Name of Distributor And Address : Santosh Gas Service, 100, Kamdhenu Complex, Opp. Polytechnic, Panjarapole, Ahmedabad 380015. Phone [protected] .
Consumer Number : 20262
Consumer Name : N. M.Dhruva, 109, Nishka Apartment, Near Atlanta Tower, Gulbai Tekra, Ahmedabad 380 006.
Phone : + [protected]

Bank : Bank of India, Himatlal Park Branch, Ahmedabad
Savings Account No. [protected]
Sir I wonder how come it is possible that after getting my subsidy for 3 times in my bank, my bank is not linked for 4 th and 5th time subsidy ?
You are therefore requested to look into the matter and credit the remaining 2 times subsidy amount in my bank.
N.M. Dhruva

In birmitrapur it is schedule caste area in main road birmitrapur with a petrol pump standing over main road birmitrapur not providing petrol to me as well as other peoples from dated from 15th of august to 18th of august .

Whenever i have asked to the staffs of laljiram dayanand petrol feeding center of indian oil corporation limited birmitrapur.We are facing lots of problems because no petrol pump of indian oil is present and certainly we have to go 15 kilometres away from birmitrapur for petrol.

Sub:-To deactivate “opt out of subsidy option” and give me subsidy
Dear Sir/Madam,

This is to inform you I have wrongly clicked on Consumer Portal site i.e.“ opt out of subsidy option”. So I request you kindly deactivate this in my consumer number- [protected]. So that I can see all information on web portal and get Subsidized Service for DBTL Scheme because I have already submitted all document

Kindly note below following details of My Gas connection.

Consumer No.:[protected]
Consumer Name : Uma Shanker Sharma
Distributor Name: Kalyan Gas Agency, Amer- Jaipur (raj)

I humbly request you kindly de-active this as soon as possible

Thanking you

NAME:- UMA SHANKER SHARMA
Consumer No.:[protected]
LPG ID – [protected]
Address- 21, Jyotiba Fule Nagar, Jai Singhpura Khor- Jaipur(Raj)
MOB-[protected]
Note- Regarding the same I have already request to Mr. R.K Gupta(Sitapura) and he told to give the application in gas agency and I have given the hardcopy in gas agency dated-2/4/2015 but nothing is done from their side.

This is regarding an incident of April 14th 2015, Indian Oil Petrol Pump " New Gumla Traders Ranchi Jharkhand, presented a bill for 44.67 Ltrs when the fuel tank capacity of my Swift LX 2010 model car is 42 Ltrs. I asked them to full the tank completely, i already had Approximately 7-8 Ltrs of Petrol, post filling the tank they presented a bill for 44.67 liters. Which is not at all possible.
Request the team to take necessary action against the service providers.

Hello Everyone,

I want to bring into attention to all the Daylight Robbery / THEFT of LPG cylinders taking at Indane, one of the largest domestic LPG supplier in the country under DBTL Scheme.

First in brief: On latest 2 bookings of LPG (only one booking allowed per month for a retail domestic LPG customer) - we learnt that LPG cylinder booked on our name has been sole to someone else ! This was clear theft/diversion of LPG for a profit under the noose of DBTL scheme.

How this happens:
You book LPG cylinder delivery
Cylinder delivery never happens in reality at your door steps but its status is updated as LPG Delivered !
Money is debited into your account thru DBTL !

Home Come?
There is no real signed acknowledgement from a customer that LPG delivery was made at his door steps.

Further Story:
You try to reach a distributor but all... I repeat all his contact numbers are unreachable !
You try again next day ...they are not reachable again ! you try again & again for next few days but not a single number is reachable.

Further Story - Part 2
You try to reach Indane Customer Care Number [protected]) but this turns out to be the worst contact number ever you come across in your experience -- the number is simply useless -- its never reachable !

Further Story - Part 3
You submit the complaint thru Indane portal. You receive a lifeless reply saying that your complaint has been forwarded to local field officer. You wait for almost one month but you do not hear anything else from a local field officer about such serious theft problem brought into notice ! Life goes happily for field officer, distributor, Indane management while End Consumer continues to suffer ...his LPG cylinders being stolen and being sold someone else for the profit.

Conclusion
DBTL introduced by Govt is seriously DEFILED here ! After DBTL, it has become even more easier to divert / steal LPG to someone else.

Serious loopholes continues to exist in the process --- the management & entire delivery chain is sleeping over these serious issues while Distributor and his cronies continue to make profit out of daylight robbery of LPG

It is a regular preactice of the metropoliton lpgas distributer at kalyani, west bengal, 741235. To harss the consumer at the time of refelling. My consumer no. Is 17649. I have booked refelling on 02. 02. 2015 vide booking no. 719411. And received message on 19. 02. 2015 that my cash memo has been generated. But 13 days has already been lapsed no refelling has been delevered till now.

I filled petrol in my pulsar bike from Sri Sharada Enterprises Indian oil petrol pump at Amruthahalli, bangalore urban for Rs 500 at 6:30 pm 20/02/2015.
Person who was filling petrol in bike set the meter at Rs 500. When he was filling petrol, he was applied stopper button two times and stopped the meter at Rs501.50.
I asked him why were you applied stopper button two times and why your meter was not stopped at Rs500.
I also asked him that you measured petrol in same way and showed me.
But he denied and called his colleague .they shouted on me and avoid to measure petrol in measuring cane.
Please take necessary action on this indian oil petrol pump and checks its petrol measure meter. So that if any customer want Rs 500 petrol and measure it in measuring cane,
Its meter stop at Rs 500 and same amount of petrol come in measuring cane.

I am consumer of Indane gas bearing consumer no. S-3018, LPG ID [protected] with Shahid Raman Indane Distributor, Saharsa, Bihar.My name in distributors compuer is wrongly enterded by him as M.N.Samsad instead of M.N.Samshi or Md.Naim Samshi where as in all records eg. SB card, Security deposit receipt and manual record of distributor my name is correct.Instead of my several approach (personally in writing and telephonically ) from time to time, distributor has not done the corrective measure except false assurance.Today when I visited his office, I was told to get cancelled my old security deposit receipt and deposit a fresh security deposit amount which is applicale currently with all formalities as in case of new connection for correction of name for which distributor himself is responsible.I would like to inform you that I am 75 year old senior citizen and ex-air force officer.This situation is very painful for me to go to the distributors office again and again and return bare handed.Therefore its my humble request to get it done from your end on priority basis. Thanks

On 1st of September, 2014, while changing the cylinder, just after opening the sealed cap the gas started emitting in full force. Somehow the regulator could be fitted to stop the leakage. Immediately a complaint was booked over phone and simultaneously I personally lodged a complaint with the Golf Green Gas Service. The Mechanic came and found the same thing while opening the regulator. He opined that a 'PIN is missing' and it is dangerous to use the cylinder and advised not to use and not to keep the faulty cylinder inside the house. He advised to book a cylinder and also he organised a new cylinder on payment of Rs. 416/-. I requested Golf Green Gas Service vide my letter dated 01/09/14 for replacement of the defective cylinder. He insisted to keep the cylinder but I returned the cylinder to return to the shop.
I took up the issue the Chief Area Manager's Office and submitted a complaint letter to this effect. They advised to take up the issue with the Field Representative. I also discussed the matter with her. In a conference call on 5th evening, She advised Golf Green Gas Service for replacement. When I visited Golf Green Service on 6th, Golf Green Gas Service denied to replace the cylinder.
Under the circumstances, I request to intervene into the matter to get me the replacement cylinder. My Consumer No. is 06490 in the name of S Dasgupta. Mob: [protected]. Golf Green Gas Service, Distributor of Indane LPG Phone No. [protected]

Dear Sir,
I have got my gas connection in April'13 and this week I surrendered my connection with same dealer.
But till date I booked 5 cylinders of which I am supposed to receive subsidy on 3 nose(as per Indane gas transparency portal). But there is nothing deposited in my account till date. While surrender, one of clerk at agency told I will get this refund settled during my surrender, but unfortunately their systems were down for 3 days and could not process my application. On the day when I surrendered, the manager in agency gave me my refund and told I would not receive any refund and this will not make any sense if I follow up with any authorities,
I have submitted my Aadhar to dealer and bank on same day when I open my account.
1. I do not understand why this is not been credited to my account and
2. If this amount is not paid to me, where is this hanging?
3. Why these dealers have this kind of attitude as such they are big donors and customers are like beggars.

Sujatha

I am a resident of rohini sector-18 and very seldomly visit the indian oil gas station next to Dr. Lal's path in sector 18. It has been observed numerous times that the station executives cheat while filling up the petrol. They distract people from the window next to the driver with senseless membership forms and avoid the customer to have a look at the "zero" counter on the filling machines. Not only this, today (11th Jan 2014), I went to get my car filled with 500 rupees patrol in my car. Wheba lady executive told me that the machine is not working and we will not be able to show u the zero counter. She assured that machine will pull out a bill of the same amount of petrol that will be added to your car. I agreed to her treachery and later realized that she didn't fill even a zilch of a petrol in my car. The marker didn't move at all. It was stagnate to where it was before. They do myraid things to fool people. I don't need my money back bt just want to make people aware of their cheating behavior. Please stop going to this gas station.

My Indian Oil LPG distributor Jagan Enterprises, located at Madangir, New Delhi has a very poor service and are involved in diverting customers cylinders to somebody else. They are showing cylinders issued in my name which were not delivered to me. This way, they have given my subsidized cylinder to somebody else. When I approached them, they told me that the cylinder was delivered to me. When I asked them to show me the delivery slip with my signature, they did not have an answer. They also supply cylinders with lower weight, this means they steal gas from cylinders and supply under weight cylinders to customers. I have sent online complaints to Indian Oil website but nothing is happening.

There seems to be a large mafia nexus between Indian Oil executives and Gas Agencies and innocent consumers are being exploited and looted for supply of LPG. With the Kejriwal government in place, I hope to get justice as I am going to contact the new government about this large scale corruption and loot of LPG.

Naveen Chaudhary

Hi,
I have booked the refill on 22nd Dec 2013 & the reference no 203548.
There was an SMS to my registered mobile number as Cash memo no [protected] raised for the same on
26th Dec 2013 & Cylinder will be delivered soon. However till date i have not received any refill Cylinder
For my surprise there i got an SMS that Cylinder was delivered agaisnt the Cash memo no [protected] on 2nd Jan 2014.
look at the difference in Cash memo numbers.

Which is wrong Cash memo no. attached to my request & Cylinder has not delviered yet.

Non of the numbers are correct, if it rings there is NO one to answer. pathetic service, this is not the first time.

More frustrating the Indane complaint contact [protected] number never connects.

Is there any one responsible person in entire INDANE company to understand customer issues & resolve. And make this
b********ds do their work with honesty.

Dear sir,
Good Evening
Maine 4 jan 2013 ko online apply kiya, phir 17 april ko gurgaon gas service gya. unne bola online ka ref. no match nahi ker raha hai. usne new form fillup kerwa ker hme slip de diya, phir 3 months ka time diya, maine bad me dekha name mistake tha. phir maine 3 july ko gya ur bola name mistake hai to ussne us slip ko cancel ker diya ur phir us date ka new slip de diya. jabki meri koi galti nahi thi maine jo document diya tha usme mera nam sahi tha. maine 3 july ko costomer care me vi complaint kiya but. avi tak koi samadhan nahi aaya, so, pls help me ki hme new connection jald se jald mil sake

with best regards

Alok Kumar Singh

This is Srinivas from Chintal, Hyderabad. I am having 72920 number ~5 years. My gas is registered on my father (T Venkat Rao), right now he is staying at West Godavari District. To enroll with adhar my gas is not on my name. I have told to above agency ~1 month back, still there is no reply from them. Please have your feedback on this and take necessary action on them. in this case shall I submit my father adhar to above agency. please suggest. at least this gas agency phone also will not lift.

Yours customer,
Srinivas T
Hyderabad
mobile [protected]/[protected]

Sir I Subrat Kumar Sahoo am serving as Sub Insp in CRPF and due to my transfer from Hyderabad to Bhanjanagar in Odisha I have reported in my new location. I have a transfer my Gas connection bearing Conusmer No. [protected] (6435) to Bhanjanagar with TV No. [protected] dated 13/5/13. I consulted the Gas Agency here. But due to non availability of Vourcher form (issued initial to a customer) they deny me to give the connection. Even after lapse of 20 days I could not get the connection and there is no ceternity to get the connection. I along with my family arrange daily diet from local Hotels which are not hygenic at all. They clearly deny to give me the cylinder and to lodge complain anywhere. Hence, request direct the agency concerned to arrange any alternative for giving me the cylinder. Being a force person and deployed here for Anti Naxal operation, the matter may be treated seriously please.

Dear Sir,
I am D S Pandey, Indane gas consumer (Customer No./ NG 29171Z, Nangloi Gas Agency, K-2, Adhyapak Nagar, Nangloi, Delhi 41)
I had booked a cylinder on 23 March 2013, to Mobile phone & my booking number is 2993076
Now today is 20th April 20, 2013 that is not delivered ….
When I am lo-gin www.Indane.co.in, I shocked to see that, my booking is delivered 0n 28th of March.

I have heartiest request to you that please take necessary action against above stated agency
and solved my problem as soon as possible.

Yours faithfully

D s Pandey
C-56, Rajdhani Park,
Nangloi, Delhi-41
M: [protected] (Shailesh)

Dear Sir,
I Om Prakash Chaturvedi, Resident of-B-191, SHYAM KUNJ GOYLA EXTN, NEW DELHI-110043, MOBILE NO-0 [protected].
I am consumer of Shanti Indane Gas Agency, my consumer no is-20713.
Agency Office Address-Shanti Indane, WZ-427, Sadh Nagar.Gali no-18 K, Palam colony new Delhi-110045.

In the month of August my gas was leeking and i called delivery boy(Rameshwar / known as Raj Kumar, mobile no-[protected], her mrs"s no-[protected](Given by Office) who delivered the gas to me for the same, he took my Gas cylinder and said "i will give you another one.He dint come back few days, haas been told, he has gone some where,

I visited Gas stor(Near Tajpur Village) i met Mr Ganesh(Stor Incharge)he said me, no problum, i will check and you will get your sylinder back.you need to talk to office people.
I went to office and Meet Mr Sanjiv, mobile no-[protected]/(Office Manager)he said no problum we will check and you will get your sylinder back.after making many round to stor and gas office i dint get my cylinder back and many month have gone.

In the end office people told me to login compalin online and call to Field Officer.I did the sameI called to Field Officer Mr.Mayank Bhatia Mobile no-[protected].and explain every thing to him.he talked to Manager Mr Sanjiv then Manager said there it is very old case, i cant do any thing, I ask him stor incharge told me he olready inform you about this case.when he asked to Mr Ganesh(Stor Incharge) He said I dint remember any thing, i told manager and owner all ready.

I called to mr C M Agrawal(owner) regarding this, he was gott annoyed and talked very rudely, he said"Dont ever call me again, i cant do any thing, talk to manager.

I login complain twice to indane oil customer care as following:--
1.Dated 15/02/2013, Complain no-834410.
2.Dated 15/03/2013, Complain no-869792

Dear Sir,
Manager told me now i cant do any thing, you do what ever you can.
My Humble request you to look in to the matter and do the needful as earliest.

Thanks
Regards
Om Prakash Chaturvedi
[protected]
[protected]