Indane / Indian Oil Corporation
Reviews and Complaints

to day I rang to SunGas, Selvapuram from 11Am, none picked up phone as mentioned by customers. I was fighting with IOCL for more occassions and registered with ministry. From my experience, I can assume, IOCL like petroleum companies intentionally create shortage, delay delivery, train the dealers for ill treating the customers, black marketing cylinders, malpractices for some reasons.

Entire Petroleum companies business transactions must be audited by non governmental experts their motive behind it.

Dear Sir/Madam

This is Rakesh Kumar Sinha from Ghaziabad and we have your (Indane)gas connection since 2007.When we start use your connection, that time to till date not reach gas cylender at my home by your distributor, i am providing you distributor agency name "M/s Ghaziabad Gas Agency, Kavinagar Industrial Area, Ghaziabad. When i asked to distributor why not reach my sylinder at home, already i have booked, then they reply due to nobody was at home then he come back, his same execuse again & again from 2007 to till date . But this reason was not true, i am job person & my family is every time available at home .

Therefore, i request you please take necessary action on priority basis.

Regards,

Rakesh Sinha

Dear Sir/Madam

This P.Thirumurugan from Coimbatore- Tamilnadu and we have your gas connection since 2003.When we start use your connection that time we were in P N Pudur so we get a connetion from Annai aravind gas agency -Vadavalli coimbatore and customer number is 1366118 and in 2006 in the name of S.Ponnaiah Bose. We shifted to Thudiayalur that is 12 km away from vadavalli.But that time we asked to Annai aravind agency for change of service to thudiyalur but that time they were refuse to gave bcos they are also doing the service in Thudiyalur also.I dont think they are doing legaly or not

Suddenly last month they stopped the service and asked me go to Sri Ram agency Thudiyalur without checking my accessory's(like regulator) and they cancelled my account also.After that I went to Sri ram agency for register my name but I shocked bcos they are telling my regulatornumber was was changed as per deposit slip.Then I went to Annai aravind agency for clarification but they given very bad reply with using rubbish words and finaly they said myself only changed the regulator and it really hearted.I am ensuring to you we didn't touch our regulator also.So kinly look in this matter and help us to get register our name in Sri ram agency to start our service.We have single connection only and this also going to empty with in few days.So please...

Thanks and Regards
P.Thirumurugan
Coimbatore
Mobile - [protected]

I am not a customer of Indane yet.I am contemplating taking a gas connection from Indane.This complaint from MrVij is making me rethink my decision.

Is there an alternative and better company with a more customer friendly attitude? Even if the cost is more I will go for it.Good service has a price which I am ready to pay

We had a gas connection in my mother's name T.A.Jayalakshmi, who had expired in 1994. e have been getting the refills from Bhashyam gas Agency, Arcot Road, Kodambkkkam, Chennai - 600 024. Now suddenly for supplying a refill they are asking the following.
and to transfer it to a surviving member, me being the eldest son, they are asking for the following.

1) death certificate of the deceased
2) Legalheir certificate.
3) No-objection certificate from the other sons

I have produced the certificate issued by the Ghat authorities, proof of my residence, and that i am her son.
they say it is not sufficient and they want the above certificates only.

This seems to be ridiculous and height of arrogance on the part of IOC, because they subsidize the cost.

I want to have justice done to me. Because getting the above certificates will take heavy time and energy on my part.

i had deposited my all the document on dated 2/02/2013 for new gas connection. the owner of the agency suggested me to wait for 5-7 days. When i contacting after 7 days they said that they don't have cylinder and told me to wait for another one week that is after 15 fab. today again i visited the agency but they refused me by saying that they don't have regulator. but i came to know that they have given connection to some people without any information to us. please take care of this matter and do the needful.

dear concer person,
my indane gas connection no is 23196 is expired and have approvel of the area manager of indane gas . than i was going to our gas agency. my gas agency name is ganesh gas. address: chick santar morar gwalior(mp). and agency worker is not start my connection.he say that you are paying must enstalation charges and area manager say that no pay any types of charges. sir i have area manager aprrovel.conection documents, and rashan card are always submit these document xerox copy to ganesh gas agency.and agency workers are display rudely talking. and demand money any types of charges plz help me. my contact no is [protected].

I am customer of Indane Gas. My consumer No, is 987. My distributer M/S Lord Balaji Gas Agency, Gangu Reddy Road, Egmore Chennai 600 008 is not supplying LPG Gas cylonder regularly. I have booked on 11-08-2008 and till date they have not supplied the refilled cylinder. Daily on an enquired they said your refilled cylinder on the way. I have called them more than 20 times . My both cylinder are empty.
Today also I contacted distributer they simply replied that we could not supply refill cylinder hence you can change the distributer.. due to this I am facing a lot of problem what can I do. Hence I request you that the IOCl may kindly be directed to supply the gas immediately without any delay and also kindly permit me allow changing the distributer neary by area urgently. Kindly do needful.

From
K.S.SANTHOSH
Old NO:16, New No:7, 4th Phase
Maharani Avenue
Vadavalli
Coimbatore

To
The Manager
Indane Gas

Dear Sir,

Sub : Complaint about our Gas Agency

Ref : Our Gas Service Connection No: 8555
Dealership Code No: 3598824
Our Gas Agency Name : Annai Aravind Gas Service,
Address : 10, gandhinagar, Maruthamalai Road,
Bharathiar University Post
Coimbatore.

I have booked Gas cylinder after 35 days. But still I have not get the cylinder.

I spoke to the above said Gas Agency Staff, They said, " You, will wait 10 days, then we will deliverd the gas cylinder".

Normally a cylinder delivery period 25-30 days. But they have taken more time to deliver the cylinder. It is the worst service I have seen.

I request you to take immediate step to deliver the cylinder otherwise I will take legal action.

Thanking You,

Yours Truly
K.S.Santhosh

Sir,

I am a customer of Indane with customer No 05084 and have been registed with gas agency Shanti Indane (telephone no 011- [protected], 011-[protected], 011-[protected]) . I have directly booked my gas through agency on 16 apr 2010 .They give me a booking number 6734 dt 16 Apr 2010 .They say the gas will be delivered within in weeks but gas yet not received till date (26 Apr 2010) .I am again booked through site on 27 Apr 2010. I Hope to get the delivery of refill of cylinder immediately.

Thanking You.

Sir,

I am a customer of Indane with customer No 12508 and have been registed with gas agency

Shanti Indane (telephone no 020-[protected], 020-[protected]). I have directly booked my gas through agency on 8 sep 2010. They say the gas will be delivered within in 5 days, but gas yet not received till date (17 sep 2010). I told so many times I have small kid, please do it on priority.

When ever I am calling the above mentioned agency numbers, it alwats busy. if some one will pick the phone by luck, they will say gadi is not available.

Today on sep-17, 2010 I was able to call the agency, they told your cylender is with delivery man and they gave me his name(Bhagwan) and number([protected]). when I called that fellow, he told me aaj gadi nahee aayi. you will get your cylender tomorrow.

Please advise how to tackle these kind of tourchers.

Thanking You.

I am the consumer of Indane Gas bearing consumer No.: 0000213, the supply of refill of cylinder through Bawal Indane .594, Holi chowtta, Bawal I have a practice to book for the refil of cylinder with dealer direclty over the phone. After many telephonic attempts when we got connected we were put on hold for a long time, then the receiving person refuse to take our request stating that i am not eligible for booking at this time or any other reason known to him and put off the phone. On advice of one of our well wisher I start the booking for the refill of cylinder through computerised Toll Free No. 1260 of Indane Gas. I suprised to note that the delivery of refill of cylinder were become more late in comparision with direct booking with dealer. I stongly condempt the attitude and request the higher authorities to take the complaint against the system and practice of the dealer. Further i request to acknowledge my complaint and rectify earliest possible. DATED 10-06-2013
OMPRAKASH SHARMA

In Tiruvallur some bungling is taking place in the supply of refil cylinders. Supply of refiled cylinders is not done in a orderly manner. Always making the people to suffer like anything and beg with them. Thus, the Jayel gas agency at Tiruvallur is trying to create an extraordinary demand and making the people to curse the Govt., by way of their indifferent mechanism and trade practice. Please take immediate steps to remove such irregularites.

I BOOKED A GAS CYLINDER FOR REFILLING ON 03/02/2012 FROM MUKERIAN GAS SERVICE KHICHIAN ROAD MUKERIAN PUNJAB BUT AFTER A PERIOD OF 30 DAYS WE HAVE NOT RECIEVED DELIVERY OF GAS DESPITE OUR VARIOUS TIME TALK WITH THE EMPLOYEE OF GAS AGENCY AT THIER PHONE NO [protected].
CUSTOMER NO M-24213
BOOKING NO 1286

YOURS FAITHFULLY,
PARAM JIT
FATTU WAL ROAD MUKERIAN DT HOSHIARPUR PUNJAB MOB. [protected]

My self Hemant raj soni and my customer no. is 13744
rukmani gas agency, raipur in chhattisgarh delivers the cylinder in more than 40 days since last 6 months. kindly, let me know if it is irregular? If not please direct the agency not to make artificial delays.

Dear sir i have book for gas cylinder on 29.12.2010 and was i but i will not receive by fifteen days till date i have been telephoneing and there is no response for delivery of gas cylinder the telephone of the gas agency is JAIN GAS AGENCY(INDANE LPG DISTRIBUTORS, ROHTAK.HARYANA).
THE TELEPHONES ARE [protected] [protected] WHENEVER WE CALL THEY dont take the receiver if at all they attend the call they avoiding speaking nor give reasons for the delay i need to complain and i want you to take action immediately and this is to be sent to consumer conform too.

Dear sir,

Do not recive gas on proper way . I have directly booked my gas through (NuTAN GAS AGENCY BETTIAH ) on 24 nov.2010. They say the gas will be delivered within in one month .

Chandra mohan
consumer no-38081
thiruvallur
dealer : Jayel gas Agency- (code : 5585474)

i am in thiruvallur, i book the gas last month 10.09.2009 nearly one month i am waiting for the gas. i waited nearly 20days but still i didnt receive gas. whenever i call to gas agency that people says that we will send u gas soon and i waited 10days now the people saying your old waiting list called so u have to 10days we have to book new bill and then we will send u the gas. this agency noramally used to sell the gas to tea shop and hotel . everybody is struggling like this only.
pls take action immediatly ellse suggest me to take action on gas agency

regards
R.chandra Mohan
Thiruvallur
tamil nadu

I alwyas recive Gas dealy of delivery .and te delivery boys also selling the same cylinders at local market by charging higer amount don'nt care of customer. & in turn the owners calims that he is right, in turn the Phone No. always ringing but no body is lifting the same, if they pick the call they won't respond at all. and we always feeling disturbed in ordered to book for refillling cylinders. He insists us to re-book the same only after 31 days is it any notification for the same.if it is kindly publish the same in the News Papers. Kindly take it necessory action in this regard. in ordered to help common public

thanks & Regards

shekhar Dm
Ara

consumer No-20030
Kolar
Dealer : Kedar Gas Agency
karanataka

Sub Bad response / refusal of agency for refueling booking.

Sir,
The M/s. Ravi Indane gas Agency, Panchvati, Jamnagar, Gujarat is refusing to book for refilling of empty gas cylinder without having a new computerised ration card .

Manish kumar Jha Consumer No 11000
Mobile No [protected]
e mail: manishjha38@yahoo.com

Dear Sir,

I am using my Brother's gas for the past 1 year.I had shifted to new location.What is the procedure to ### the connection to my new location?

Kindly advice in this regards.

Regards,
V.SRINIVAS

i have connection in my brothers name is it possible to change in to my name?

My husband is die.so we relocate my native.so we need new gas connection

I had given a letter to M/s, GAS & GADGETS, 34, Manton Super Market, Behala, KOLKATA-34 for address change. Yesterday (16th June'2010) i got the cylinder vide their Bill No-6452 dated 7.6.10 on my Old Address. I shocked how its possible ?
Anyway now i am humbly request you please update your records of address as soon as possible.

Thanks & Regards,

Ranjana Bengani
Customer No-21033

Dear Sir,

I am using my Brother's gas for the past 1 year.I had shifted to new location.What is the procedure to ### the connection to my new location? And also the change of name from my brother's to me?

Kindly advice in this regards.

Regards,
Rajesh.S

i want new connection

I was trying to book a gas cylinder for the past two weeks through phone/sms.
I am never able to connected thru phone and not sure sms is considered.
My gas conn no:29686
please send me information regarding online booking details.

i was trying to book the gas cylinder from past two week through
telephone, but there is problem booking through telephone as they are busy every time(engage).
My gas connection number : 37338
please send me information regarding online booking details

Dear Sir / Madam,

I have booked for cylinder 3 weeks back in J.N Enterprises, B.T.M Lay Out, Bangalore. I have not received the cylinder so for eventhough i am following up weekly twice. When i enquired today they told us to book again as my previos booking was cancelled. Please help me on this regards.
My Consumer No . 76511.
Name . Harikrishna.K

I am a consumer In A-2, janakpuri ND-58.Plese u send ur Gas Agency Name

Dear Sir/Madam,
I am a consumer of your product(Catagory Domestic Single) bearing consumer number 17898. I was given connection by Sri Laxmi gas suppliers, Jharsuguda Orissa. Now during leaving from Jharsuguda, my connection transfered to Talcher, Orissa. But due to change of job & place of posting at Kolkata, now it is necessary of my connection to be transfered to Kolkata.
With contact to indane godawn at Sothballada, Talcher I am not clarified about who is dealer at Talcher & facing difficulty the transfer case.

I need your assistance to be tranfer of the conection to Kolkata. I very confirm that your support in a quick manner will be helpful to me in the above matter.

Name: Kanhu Ch Mishra
Company: Aquarius Engineers P Ltd.
Address: 66/1A, Grond Floor, near dey's Medical.
Kolkata-19.
E Mail: kanhumishra@gmail.com
MOB: +[protected].

Dear Sir/Madam

I was a LPG consumer with NF RLY CON COOP MALIGAON Gas Service, Maligaon Guwahati Dist- Kamrup. Now I am shifted form Guwahati To Mangaldoi (Assam).Here in MangaldaiI submitted all the transfer related papers to Ujjal Joti Gas House ( Only Gas Agency)& completed all the required formalities on dated 14 July'2009 .Almost 1 month has alreay been over but still they have not provided me the connection.
THIS DEALER IS NOT MAINTAINING ANY SYSTEM, SO KINDLY TAKE STRICT ACTION AGAINST HIM & ASK HIM TO PROVIDE THE CONNECTION TO ME IMMEDIATELY.
AWAITING A POSITIVE & QUICK REPLY FROM YOUR SIDE.

Thanks & Regards
sashanka Hazarika
Consumer No. 13388
S.V No-828485

Deatils are as under

DEALER, s DETAILS
UJJAL JYOTI GAS HOUSE
MANGALDOI (ASSAM)
TELL No. +[protected]

The service provided by Alka gas egency, Bhubaneswar is horrible.No body picks the phone.It will be always in busy mode.During lunch time the phone will ring but no body will pick the phone.Today I tried from morning 10am to 1pm.The phone was busy but from 1pm to 2pm both numbers were ringing but no body picked the phone.Again from 2pm onwards the phone is busy... Do not know what to do.I cannot go the office also as my office timings are 9 to 5.30.Govt should take proper action against them.

I was a LPG Gas connection with Agroha Indane harpalpur Extantion at Nowgong MP as per con.no.AI4668, SV.NO & date3259986/4/10/02 now in have shifted at Tikamgarh from Nowgong and submitted all papers of gas connection for transfer(TB voucher no 1652991 dt 5-2-2008)to MAA VINDHVASHINI GAS Agency Baldevgarh at Tikamgarh.then by gas agency has provided to me cylender and accessories after some days. on dated 12-9-08 on telephonic conversation at gas agency refused to transfer and say no any type of document for transfer submitted by you. so i request kindly take necessary action in this regards. thanks,

I booked new indane gas cylender on [protected] but no connection has been given by Hanumangarh Gas Agency, Hanumangarh Juction. Nine month has been completed yet connection is awaited. Please do need full before winter.

Ashish Kaushik
Hanumangarh

dear sir,
we have one cylinder connection, in delhi we are comfortable for this cylinder, because for order the cylinder we received with in 24 hours. now we are in bangalore here atleast they are taking 5 to 6 days. pls give the preority to single cylinder holders.

pls do the needful.

neela.

I am a subscriber of DEEP GANGA GAS agency of Ashiana Nagar Patna. It has supplied water filled cylinder to me which can be seen in the cylinder.Request for early action.P.Mishra, Shyamnagar, Maurya Path, Khazpura, Patna-800014.

Hi,

I took new connection but I found that Gas cylinder weight is not proper, 3.25 kg gas was less.

I am trying last 12 days but all phones are not working, I am unable to booking my gas cylinder.

And other side supplier boys are doing black marketing openly in Mahipalpur, Rajokari, & Nathpura area with help of these type of agencies.

The legal action should be taken against Sona Enterprises.

now I am trying to contact on phone No [protected]
the such phone No is permanently receiver off.

kindly advised me what can i do now

Thanks

Madan La
[protected]

R/Sir,

I have booked my Gas calender on 07-10-2008 personally.
customer care executive of M/S Desh Bhagat Gas Agency Islamabad, Amritsar
told me that it will take 4-5 days to dilevary the calendar .
When i remind on 14-10-2008 by phone No. [protected] then executive replied me that it will take more 2-3 days. but after passing 2-3 days nothing has received.
and after passed more than 20 days i don't have get dilevary of gas and I am facing .
hardship without gas .I am taking my food from Hotel along with my kids.please look into the matter seriously . My DBD No is 16685. for any diffeculty and diseases the Desh Bhagat gas will be responsible.

thanking you
Wish you happy diwali.

yours customer

Madan Lal (Lab. Supdt..)
Northern Railway Sub Div. Hospital
B Block Railway colony Amritsar.. Punjab.

I MY SANTOSH KR BANERJEE AGE 84 RESIDENT OF 210/44/2/6, CHATRA MUKERJEE PARA, (BANK COLONY) CHATRA SRIRAMPORE, HOOGLY 712204, CONSUMER NO. 6253 WITH SRIRAMPORE MUTI PURPOSE SAMABAI SAMITI LTD, MUKHERJI PARA LANE SRIRAMPORE HOOGLY . TODAY AS NO OTHER OPTION LEFT THEN TO POST COMPLAINT AGANIST SRIRAMPORE MUTI PURPOSE SAMABAI SAMITI LTD, AS 47 DAYS HAS BEEN PASSED BUT TILL NOW I HAVE NOT BEING DELIVERED MY GAS CYLINDER WHICH WAS BOOKED ON 29 DEC'10 VIDE BOOKING NO. 8296. I HAVE TO WALK 2 - 3 KM UP AND DOWN EVERYDAY JUST TO FIND OUT WHEN THE CYLINDER WILL BE DELIVERED. WHILE DOING SO THE STAFF OF THE AGENCY MISBEHAVE AND ALSO EVERYDAY ASSURE ME THAT IT WILL BE DELIVERED WITHIN 2 TO 3 DAYS. BUT I AM ASHMED TO SAY THAT THIS IS THE SERVICE OF THE AGENCY OF INDANE GAS SERVICE. I AND MY WIFE AGE 74 HAVING HEART AND NERVE PROBLEM IS BEING HARRESD BY THE STAFF AND SERVICES PROVIDED BY THE AGENCY TO SENIOR CITIZEN. WE ARE COOKING IN OUR KEROSEN STOVE FOR EVERYTHING LIKE WARM WATER ALSO, WHICH IS BECOMING A PAINFUL VENTRUE FOR US. WHAT AND WHERE SHOULD WE CAN GO FOR HELP. SHOULD I KNOW WHEN I WILL BE DELIVERED MY DUE GAS CYLINDER

Am Ramesh N resident of 12-5-90, SP nagar, Bharatnagar, Moosapet
I booked a gas cylinder 25 days back personally at NAMRATA GAS AGENCY Kukatpally, till now i could not get it
6 days back i booked thru telephone 1260
2 days back i again booked thru telephone 1260
Namrata gas agency tel no [protected], [protected] are always in engage 10 am to 5 pm
so what should i do kindly help me.