Indane / Indian Oil Corporation
Reviews and Complaints

Dear Sir/Madam,

I have booked a gas cylinder on 21st june 2010, till date I have not received the gas, when ever I call the gas agency they say it will come today but so for I did not received the cylinder.

Poor Service: When ever I call the gas agency, I have to keep trying the number [protected], [protected]) for atleast 25 to 30 times to reach them, some times with no luck I have to call them next day. The phone will keep ringing and no one will answer the call (I'm not calling them on lunch hours, this happens every time during business hours) What action you are going to take? Reply needed.

Customer Name: M Saraswathy
Gas Customer No: 11946
Gas Agency: Nutan Agency
Gas Agency Address: Bhaskar Shet Bldg, Alake, Mangalore - 575003.

Regards,
M Balamurali

Dear Sir,

I am trying to connect with United Gas Comp from last 10 days on phone, but could not get them to book my gas. All time number is busy response is coming. Please book a gas for me Cust Acc No: 8343.

Sidharth Dhar
A- 175, UGF-4
Shalimar Gardan,
Ext- II,
Sahibabad, Ghaziabad
Mob-[protected]

Hi Sir,

please book my gas, conntion no.3269204

USHA THAKUR

C-166, FLAT NO-S-1
SHALIMAR GARDEN EX-2
MOBILE NO-[protected]

book my gas

acc no. -016829

Hi Sir,

I am trying to connect with United Gas Comp from last 10 days on phone, but could not get them to book my gas. All time number is busy response is coming. Please book a gas for me Cust Acc No: 3268268.

Thanks
Smriti

please book my gas, conntion no.3267849...Also give me the confermation for th same ...My addrss is mentioned below..
#698, UG-1
extention 1
Shalimar Garden
sahibabad
GHAZIABAD

connection 3265564...please book my gas.also give me the confermtion msg. on my mail id simran6533@yahoo.com...My address is metioned below.
#858, G3
Extention 1
Shalima Garden
Gaziabad
Ph no... [protected]
simran

Dear sir

I am lot of time try to book my gas by telephone to united gas agency but never connect the lines always its busy, so please my gas against this mail, my gas reg number is NR 9402 my name is Vinod

Sir/madam,
I m vikrant sharma, c-59 phase -1, pallav puram, meerut, my mobile no.is [protected], i m the customer of your esteemed organisation and my gas connection consumer no. is 13287 in the name of my brother prashant sharma of SHREE DARSHAN GAS SERVICES, pallav puram, meerut.
My problem is this whenever i make a call to the given no. [protected] and [protected] for booking the gas they does not pick the call, sometime they pick a call in making several time call, this time the cross the limit I have been making a call for last four days but no one responding the call, some time no. comes busy because of the pick known no. I want them to do public dealing fairly, pick the people call to booking the gas.
And your sales person Mr neeraj rana, he has never picked the call, tell them to receive the public call.
thankyou
vikrant sharma
CITY HULCHUL

sir/madam,
i am (raj kishor 129 kheora nawabganj kanpur up 208002 mobil no. [protected]) a customer of your organizations and my gass connection consumer no is 5005-s of krashna sai enterprises. my problems is when i booking the refill on my consumer no, the refill is delivered at my place for the minimum time is 10 to 12 days and some times they refuse my booking order. and when i call them after 7 to 8 days for the refill they are replied(if your requerment are very urgent you can transfer your account from krshnasai to another). and sir, one thing i want know how long the gape for the refill booking ? becouse krishnasai are taking the booking for a minimum period of 21 days. so please tell me the details and i will be very happy for kind actions. with regards...

sir/madam,
i am (Deb dulal Maiti, 373, 3rd floor, Chirag Delhi, new delhi.110017. mobile no. [protected]) a customer of your organizations and my gass connection consumer no is 19582 of Cactus Lily Enterprises. J.B.Titto marg, new delhi. my problems is when i booking the refill on my consumer no, the refill is delivered at my place for the minimum time is 10 to 12 days and some times they refuse my booking order. and when i call them after 7 to 8 days for the refill they are replied(if your requerment are very urgent you can transfer your account from Cactus Lily to another). and sir, one thing i want know how long the gape for the refill booking ? becouse Cactus Lily are taking the booking for a minimum period of 21 days. so please tell me the details and i will be very happy for kind actions. with regards...

SIR
WITH RESPECT AND HUMBLE SUBMISSION I WOULD LIKE TO INFORM YOU THAT DUE
TO DELAY GAS SUPPLIY.MY CONSUMER NO-10531 DT 25/01/2000.
DISTRUBUTORS CODE NO-[protected] AND AGENT NAME KITCHEN BEST.
BOW MARKET, P.O.CHITTARANJAN, BURDWAN, PIN-713331, WEST BENGAL,
PH:525476, 528002, I AM BOOKING OF GAS ON 13/4/2010 BUT TILL NOW NO DELIVERY
TO GAS .
SO,
I THEREFORE REQUEST TO YOU, KINDLY NECSSARY ARRANGE
PLESE THANKING.
S.C.BISWAS
ST-38, QR-17/D
PST-CHITTARANJAN
BURDWAN, WB

I MY SANTOSH KR BANERJEE AGE 84 RESIDENT OF 210/44/2/6, CHATRA MUKERJEE PARA, (BANK COLONY) CHATRA SRIRAMPORE, HOOGLY 712204, CONSUMER NO. 6253 WITH SRIRAMPORE MUTI PURPOSE SAMABAI SAMITI LTD, MUKHERJI PARA LANE SRIRAMPORE HOOGLY . TODAY AS NO OTHER OPTION LEFT THEN TO POST COMPLAINT AGANIST SRIRAMPORE MUTI PURPOSE SAMABAI SAMITI LTD, AS 47 DAYS HAS BEEN PASSED BUT TILL NOW I HAVE NOT BEING DELIVERED MY GAS CYLINDER WHICH WAS BOOKED ON 29 DEC'10 VIDE BOOKING NO. 8296. I HAVE TO WALK 2 - 3 KM UP AND DOWN EVERYDAY JUST TO FIND OUT WHEN THE CYLINDER WILL BE DELIVERED. WHILE DOING SO THE STAFF OF THE AGENCY MISBEHAVE AND ALSO EVERYDAY ASSURE ME THAT IT WILL BE DELIVERED WITHIN 2 TO 3 DAYS. BUT I AM ASHMED TO SAY THAT THIS IS THE SERVICE OF THE AGENCY OF INDANE GAS SERVICE. I AND MY WIFE AGE 74 HAVING HEART AND NERVE PROBLEM IS BEING HARRESD BY THE STAFF AND SERVICES PROVIDED BY THE AGENCY TO SENIOR CITIZEN. WE ARE COOKING IN OUR KEROSEN STOVE FOR EVERYTHING LIKE WARM WATER ALSO, WHICH IS BECOMING A PAINFUL VENTRUE FOR US. WHAT AND WHERE SHOULD WE CAN GO FOR HELP. SHOULD I KNOW WHEN I WILL BE DELIVERED MY DUE GAS CYLINDER

i am a customer of Raj Kiran Indane Gas Service, agra road, near Bijali Ghar, Aligarh-202001 having the customer ID R-07522. the agency delivered a filled gas cylinder at my home on 12/12/07 Bill no is 20208. The Waight of cylinder was 26 kg which is 5 kg less than actual waight. i made complaint on same day to agencies office. but still i am waiting for their response. please let me know for future inconvience what should i do.

I MY SANTOSH KR BANERJEE AGE 84 RESIDENT OF 210/44/2/6, CHATRA MUKERJEE PARA, (BANK COLONY) CHATRA SRIRAMPORE, HOOGLY 712204, CONSUMER NO. 6253 WITH SRIRAMPORE MUTI PURPOSE SAMABAI SAMITI LTD, MUKHERJI PARA LANE SRIRAMPORE HOOGLY . TODAY AS NO OTHER OPTION LEFT THEN TO POST COMPLAINT AGANIST SRIRAMPORE MUTI PURPOSE SAMABAI SAMITI LTD, AS 47 DAYS HAS BEEN PASSED BUT TILL NOW I HAVE NOT BEING DELIVERED MY GAS CYLINDER WHICH WAS BOOKED ON 29 DEC'10 VIDE BOOKING NO. 8296. I HAVE TO WALK 2 - 3 KM UP AND DOWN EVERYDAY JUST TO FIND OUT WHEN THE CYLINDER WILL BE DELIVERED. WHILE DOING SO THE STAFF OF THE AGENCY MISBEHAVE AND ALSO EVERYDAY ASSURE ME THAT IT WILL BE DELIVERED WITHIN 2 TO 3 DAYS. BUT I AM ASHMED TO SAY THAT THIS IS THE SERVICE OF THE AGENCY OF INDANE GAS SERVICE. I AND MY WIFE AGE 74 HAVING HEART AND NERVE PROBLEM IS BEING HARRESD BY THE STAFF AND SERVICES PROVIDED BY THE AGENCY TO SENIOR CITIZEN. WE ARE COOKING IN OUR KEROSEN STOVE FOR EVERYTHING LIKE WARM WATER ALSO, WHICH IS BECOMING A PAINFUL VENTRUE FOR US. WHAT AND WHERE SHOULD WE CAN GO FOR HELP. SHOULD I KNOW WHEN I WILL BE DELIVERED MY DUE GAS CYLINDER

I am consumer of Indane LPG. My consumer No is SH32444 with Shahi Automobiles (Gas), 8 Sadar Bazar, Delhi Dantt - 10 (83.01.0440). I booked a LPG cylinder on 13 May 10 over phone. As always happens with this gas agency, the official who took my details gave me no reference number but told that a LPG cylinder would be delivered at my address after a four or five days. But it was to my hard luck that LPG cylinder in use at my residence exhausted on the night of 13 May 10, leaving me without any cylinder. This situation forced me to visit the aforesaid gas agency on 14 May 10 to collect a LPG cylinder. But the officials refused to give me a LPG cylinder for the reason that they do not have gas cylinder to supply to me. My futher request could not impress them. Instead, the officials started bahaving in a very aggressive manner. They all said that enough supply of LPG cylinders is not being received. That is why they are making supply of cylinder to the consumer after four days from the date of booking. On 14 May 10, the agency is supplying cylinders which were booked on 10 May 10. The attitude of the officials is very poor. Indane Gas Authorites are requested to look into the functioning of the aforesaid gas agency where waiting period is always 4 to 5 days and officials placed by the agency are not ab le to handle the customers properly.

RR Rajbhar, New Delhi, Mob [protected]

yesterday we changed cylinder and we found gas is leaking so we changed the tube too but still again its leaking please check and do the needful.66283 was the customer id please send someone to check...

Sir,
my Indane gas booking ID is 7588. Name Meyyazhgan. Yesterday I changed the cylinder And noticed that there is a leakage in the cylinder.I called the emergency cell at once but no response.How can I rectify that and whom to call please guide me so that I can use my stove.I am not able to cook now.
Meyyazhagan

Dear Sir,

I am a customer with Verma Gas agency at A 60/12 Gali no-9 west vinod nagar, Mandawali, Delhi. My consumer # 22333. I had booked on the 4th of March, till today i did not get the gas. Kindly help me in this regard.
The weight of cylinder 3-4 kg less from it's actual weight always. and hawker not bring weighting machine with him.

Instead of 5 to 6 days it takes two three weeks always. Several times they advise me to re-booking gas. I have noticed that other customers also has similar complaint.

Thanks & Regards
Prashant Raizada

Dear Lenin,

We from IndianOil have heard your complaint and we thank you for pointing out the issue you are facing. We are sorry for the inconvenience caused to you on this account.

IndianOil operates an effective problem-solving/customer guidance mechanism for Indane LPG-related issues through its www.indane.co.in website. We request you to log into this site and provide us the required data relating to the issue faced by you. This would enable us to revert to you with a solution/reply within a defined time frame. Alternatively, you can also ring up our Toll-Free number [protected] to register your complaint/feedback/comment with us.

Besides the above, you can also contact/walk into the Customer Service Cells attached to our 46 Indane Area Offices spread across the country to register your complaint. Contact details/addresses of these offices are available in our corporate website (www.iocl.com) at http://www.iocl.com/CustomerSeviceCellsN.aspx

To, The Marketing Manager, Indian Oil Corporation, Indian Oil Bhawan, Dhakuria, Kolkata - 31 Respected Sir, With due respect I Goutam Chabri Now residing at Vill+PO - Kushberia, PS - Uluberia, Dist - Howrah is a regular customer of Indian Oil LPG of Bani Gas Agency, Birshibpur, Uluberia, Howrah bearing consumer No. 1679. since long I am not received the supply of gas in a responsible time. Sometimes the date of booking differed by the agency and supply becoming in ordinate delay. They also not supply me the number of gas booking. In the month of June 2014 I have booked the gas on 19-06-14 over phone but till date I have not received any LPG Gas cylinder. Sir, I being a police officer can hardly persue the matter. My family members suffer a lot for this. In the above circumstances I seek you kind intervention so that I can get the gas regularly. Yours faithfully, Goutam Chabri, LPG Consumer No. 1679, Uluberia, Howrah.

Worst service from Dumdum Cantonment Indane Gas Supply.

Dear Sir,
We are fed up with Indane gas supply of dumdum Cantonment. Every time they become late to deliver or do not deliver saying that consumer are not available at home. This is the worst service from Indane Gas Supply.

Please stop the drama of Dumdum Cantonment Indane Gas Supply.

Regards,
Sandeepan Biswas.
MTL appt. 107 KMD road,
Consumer No-229927
Mob [protected]

Dear Sir,
My name is Pritpal Singh and my Consumer No. is 05146. I booking a single gas cylinder on 29.05.2011 by automatic refill booking system and my registration reference No. is 208831 and cash memo no. is 5102. my delear are not deliver to cylinder to yet time. my delear name is Hasnshewari Gas service and phone no is [protected].

Please kindly take neccessary action.
my e-mail id is vicky25.492@rediffmail.com

Thanking you
yours faithfully
(Pritpal Singh)
Vill - Arya Pally, Wajid Nagar
P.O. - Sahaganj, Dist - Hooghly
Pin - 712104 (W.B.)

Dear, sir my name Rajkumar Agrawal I am authorized gas connection holder no, 11743 hai Since last 28/04/2011 I have booked they have not delived a Single cylinder to us booking no, 8202 date 21/05/2011 tak not supley plese
Thanking you Gas agensey Name
jay Nayrean Gas Sarves

Rajkumar agrawal ShuagNagar Secter No, 1 Firozabad
HouseNo6, GaliN09/3 Durga Nagar Firozabad
Mob.No, [protected]

Repected Sir

My name is Pradip Kumar Paul, I am an authorized gas connection holder of M/s Cantonment Gas supply, 38A/a, J. N. Tiwari Rd, Dum Dum Cantonment, Kolkata -28. My consumer number is 228720. Since last 23rd December 2009 I have booked for gas physically but till date ie. on 07.01.2010 (15 days ) they have'nt delived a single cylinder to us. when we meet them regarding this, they always confirmed me and say "today you will get your cylinder", more than five times they said such words and never they receive any phone call.

So sir please take necessary actions against the above mentioned Agency.

Thanking you,

Yours faithfully,
Pradip Kumar Paul
139, Sukanta Sarani Bye Lane,
Badra, Kolkata - 79
Cust.No. 228720

My name is Kamla Prasad Sharma. I m a n authorized gas connection holder of M/s K2 International, 252-A, Pocket 'N' Sarita Vihar, New Delhi - 110076. My customer number is 35235. I am facing problem with booking my cylinder, all the numbers given for booking are continuosly engaged. They are showing no response towards this. Kindly, help me in this case. My contact number is [protected].

Hi,
I have faced similar problem in Ahmedabad.
Please see attached complaint I have given to IOCL.
I would like to know more about what further actions we can take.
thanks,
Pratik

sir, myself arun k sharma from aligarh (amu) there is a petrol pump at gt road near dev motors(mauti suzuki show room ) named as KHAIR VALA PETROLIUM IS INVOLVE in the corruption usualy they cheat with the customer by giving petrol 900 ml and charge the price of 1 ltr. and also rude behavior with the customers.

I am using INDANE GAS with consumer no 45592 from M/s S K Trading Co. Budh Marg, PATNA 800001. I find recurrance of gas cylender leaking though recified on earlier occassions. Today again leaking started just 3 days after I used a filled cylender. The pnone [protected] meant for EMERGENCY SERVICE CALL is choosen to be not responded. Distributors office is closed today being SUNDAY.

THERE IS NO ARRANGEMENT ON CONSUMERS SAFETY.
From;
Nila madhab Das
Jamal Road, Patna -800001
Ph: [protected].

I am having Indane Gas connection No. 4206 through M/s. Modee Gas, Sankarankovil. I booked a refill on 14/12/2010 by Phone. The last refill supplied by them on 17/11/2010. I think I booked the refill with in the correct time duration (21days). Now after booking 14 days gone. When I asked them for delay of supply refill they replied me that due loads are not supplied regularly by Indane. I don't know what can I do? Theyabove mentioned supplier never supply the cylinders regularly. When we asking through phone or directly the didn't answering properly. Please take necessary steps to supply the refills regulary without any time delay. Awaiting for your reply.

With Regards,

M.Subbiah

yes the above mentioned complain is true. the service of the working gas agency bhawani indane is very dull here. this agecy is not capble to deliver gas on time or home delivery. other hen it new caretaking shiv shakti indane is performing his task very nicely. it's service is very good so i also request to transfer us to shiv shakti indane.

thankful to u indian oil
Ravishankar jayswal Cons. No.-1417
SVR NO-[protected]