Indian Hair Store’s earns a 3.8-star rating from 7 reviews, showing that the majority of customers are satisfied with their purchases.
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Three bundles of hair
I received wet, uneven bundles of hair. None of which was the length I ordered and paid for. After speaking with Lily at the company explaining my disappointment I sent the bundles back immediately. They refuse to refund my money after acknowledging receiving the hair. They have basically stole my funds! Lily says it's her boss but throughout the years she has been the only person I have dealt with along with my stylist and other customers. I feel like this is retaliation because I didn't settle for the shabby wet bundles that were sent to me.
poor quality
I found this supplier on google plus and decided to buy from them to sell. First of all it took forever to ship after payment was made. When the hair arrived, the hair looked very dull so i decided to wash it. The hair looked completely different in water, it began to tangle and shed so badly. I decided to wash the rest of the bundles and they all matted and tangled as well. I reported to the suppliers but nothing was done about it. He could not even cook up an excuse. Total waste of money. Its been six months now and have not been able to even a bundle, even at below wholesale price.
Claim that hair is 100% INDIAN VIRGIN REMY is a fraud!!!
Their claim that they only sell 100% INDIAN VIRGIN Remy hair is a fraud! I ordered a package of 24" hair and although it seemed like beautiful hair at first, after I had it installed I noticed it was wiry and unusally thick. Upon further investigation, I found strands of thick black (either processed, asian - chinese hair or filler hair) throughout the weave. I've worn the hair for 3 days now and it is already becoming quite tangly and matted. I would not REFER anyone to this website to purchase indian hair as they do a great job of FALSE ADVERTISING! Please have someone look into this business!
The complaint has been investigated and resolved to the customer’s satisfaction.
Order my hair 2/22/18...arrived 7 days later...it was the WORST hair I've ever purchased... When I received it, it was so frizzy and dull looking...it looked, felt an smelled like beauty supply store hair or something worst! So i washed the hair with Shea moister shampoo and conditioner...deep condition and let it air dry...the next morning I woke up the hair was even worst than b4 I washed it! I comb the hair out and It was so frizzy, long and short pieces of different hair! was popping out, some black thick hair some thin brown hair in one bundle! diffent hair popping out so bad... i tried flat iron but the hair popped back out ... I'm thinking it was synthetic hair...had the hair in a week and I'm ready to take it out...tangle, tangle, tangle shed, and shed never easy to comb threw... the worst hair iv ever purchased... don't by it please ..maybe I had a bad batch hands down the worst hair ever...not a happy customer I don't want a refund or any new hair thats just how done I am with this false company!
Our hair weaves are laboratory certified as being made from 100% Indian human hair. Hence, the comments posted about the quality of our hair is not accurate
i had the same problem with those black strands pictured above, , , they are definitely lying about it being 100% indian hair, , , , liars!
I ordered hair from them and the hair was horrible it sheds like crazy tangled and very unmanageable do not buy it's not good hair at all
I have bought the hair from them like 4 time in 5 years and did not have one problem. i am still using it and have colored it and recolored it too. If its not virgin it will not color that every one know for sure.
I've purchased samples from them, they promptly arrived three days later because i'm only right next door in CA. The samples looked and felt great. I washed flat ironed and curled the hair to see how it responded, washing them you could smell the chemicals of processing. However I feel a little leery about anything claiming to be Virgin Remy because the two types of weave are two totally different things, I'd perfectly fine if this was just remy hair cause its not virgin, but with all bad reviews online and on yt i'm certainly not buying from this company money is too hard to come by in this economy.
Wow! I was considering buying hair from indainhair.net, but after reading these reviews people posted I started to do a little more research. I looked up and read all the reviews and watched videos on youtube, and I must say 85% of the comments/ reviews were HORRIBLE. Then a previous customer of indianhair.net made a valid point...how are there so many positive reviews of their hair when they will not allow you to write reviews on their web page. IDK about yall but I work pretty hard for my money and I can't afford to blow it on a bad batch of hair. Again I've never purchased hair from indainhair.net but I would advise you ladies to do some SERIOUS research before purchasing. I'm currently looking at other hair companies. Ladies do your research...
in every state there is a state attorney general and you can complain to them and this company will not only get into huge huge huge trouble but they will get all your money back for you!
Their customer service sucks! They don't call back. I ordered 10inch straight hair I received 8inch nappy blond looking hair! It's a scam!
Is Indian Hair Store Legit?
Indian Hair Store earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
By resolving 71% of 7 negative reviews, Indian Hair Store is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.
Indian Hair Store has claimed the domain name for indianhair.net for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Indianhair.net has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Indianhair.net appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
Indianhair.net regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Indian Hair Store.
However ComplaintsBoard has detected that:
- A user on Complaintsboards.com notes that they were interested in purchasing a product from Indian Hair Store, but after conducting a search on multiple review sites, they were unable to find any reviews or feedback. The user advises others to be wary of the company's lack of online presence and to consider alternative options.
- The website belonging to Indian Hair Store has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- Our research indicates that Indian Hair Store is associated with high-end brands, a sign of commitment to quality. We encourage you to read through the reviews and complaints to gain a more comprehensive understanding of their offerings and customer experiences.
- We have detected an internal review system on Indian Hair Store's website, which can be a positive feature for customers looking to make informed decisions about the company's offerings. However, we recommend that you take the time to research the reviews and verify their authenticity before trusting them entirely
missing product
I truly believe that these people need a lawsuit. The customer service lady "Lily" is rude and extremely unaccomodating! They have my hard earned money and yet get offensive when I call to inquire about my lost product. First of all, no one ever answers the phone. When she finally does answer, she tells you things such as "I will call you back once your product is returned to us". I am still awaiting the call back, and yes I tracked the package and know for a fact that they received it back. I explained to her that I will be getting married in 3 weeks and need to have my hair done for this special event. If I do not have the product in 2 weeks, please know that there will be legal recourse in the tune of a LAWSUIT: A.) for deceptive business practice and B.) for ruining my special day.
The complaint has been investigated and resolved to the customer’s satisfaction.
in every state there is a state attorney general and you can complain to them and this company will not only get into huge huge huge trouble but they will get all your money back for you!
Indian hair order was incorrect/customer service is poor
my experience with them has been very very poor at best. As it stands now I would never order from them again or refer anyone to them. I ordered two packs of wavy in 22 inches and one in 18nch on the 27th of Feb of 2010 and received a package on Wednesday the 3rd of March but my order was wrong I was missing one of my 22inches. When I called the lady was sooo rude and condescending I couldn't believe it. She rushed me off the phone and told me that she would call me back later that day(of course she didn't) so I called her back and she told me that she would have to check with shipping to verify that the hair wasn't sent and for me to call Thursday.Of course I did and she said that she hadn't heard from shipping yet and that she would call me back(once again she never did) I called her back close to closing time and she told me that they would have further information on Friday. I called Friday and she answered the phone with an attitude and told me that decided that they are going to go ahead and send me out the 22inch I was missing(as if I made the whole story up and they would just go along with it this time). I told her OK and hung up, but for some reason I was still worried and had suspicions that she wasn't really sending it. So I called back like an hour later and asked for the tracking and confirmation on the package and VOILA she didn't have it. She was soo shocked that I had even called back and asked for that. She told me that she would call me back with it after they printed out the shipping sticker(once again she did not call me back) at 4:50 I called her back and she answers the phone again with an attitude and later tells me that my package had been shipped and I could expect it Monday or Tuesday at the latest. Well its Tuesday now and I'm sure you can guess that I haven't received it.I went on the USPS website and tried to track the pkg but all it says is that the USPS has received electronic confirmation to expect a package but no information on whether the pkg had been sent yet. I called my local post office and they told me that it most likely was still in Las Vegas and to check with the Indianhair.net. So I call them and the same rude girl picks up and tells me that they sent it on Friday and that it should be here and if its not here by tomorrow to call back(once again rushing me off the phone) but at this point I knew they were full of crap so I become real irritated and ask her is she sure that they sent it, because the first package was early although had the incorrect order in it, and she had assured me it would be here today. She starts yelling and telling me that we could go back and forth but she sent it and doesn't know what I want her to say. (at that point of course I lose my cool and go off on her) but I tell her that Ill give them one more day and tomorrow if it isn't here then I'm going to call back pissed. Later I called the 800 number for USPS and asked them could they track the package and he tells me that they have no record of it other that the electronic shipping sticker that just tells them to expect a package. So I call indianhair.net again and ask them could they make sure they sent it out because the USPS is saying that its a possibility that it hasn't been sent. She tells me that she personally went downstairs to their shipping department and got it ready to be sent. So we go back and forth some more and I'm asking her what does she think is a reasonable amount a time for me to be worried that they are just ripping me off. She starts over talking me and says, "I personally took the package so I know its been sent". I ask how does she know if it was sent, and did she personally take it to the post office and can you believe that heifer said yea she took it down there? She had just told me she took it downstairs to there shipping department and now shes claiming that she personally took my package to the post office and shipped it out. I called her out on her lie and she got quiet and said I'm gonna put u on hold. The mgr got on the phone and said that I need to wait till Friday because sometimes the USPS loses packages or they just take real long to send them out. I told her that the USPS guy told me that I can file a claim for my package today and she got real quiet and said well actually it hasn't been 10 business days so you would need to wait till then.I told her that I don't believe that they sent it and they are just trying to set the situation up to say something crazy like they are not responsible for stolen or lost packages and I mention that I had just caught that girl in hard core lie and this is why I'm uneasy about the whole situation. And she once again got quiet and says that's not the case but that this happens all the time because USPS doesn't update there system. I remind her that if they would have sent me all three packs of my hair the first time then this wouldn't even have to be an issue. She just starts talking like shes real annoyed and says that if my package does not arrive by Friday she will personally file the claim for me. At this point I'm sooo disgusted with them I'm going to call my post office tomorrow and put a claim out on the package and if by Friday it isn't here then I'm going to demand my money back for the hair I'm missing.
The complaint has been investigated and resolved to the customer’s satisfaction.
I ONE THOUSAND PERCENT AGREE I was looking up reviews for this place and only found their false positive reviews...the hair came on time...the customer service is poor...BUT WORSE OF ALL...THE HAIR IS ABSOLUTE TRASH...IT TANGLES, IT HAS NO BODY, IT IS BASICALLY HORSE HAIR...FAR FROM INDIAN HAIR...WHAT A WASTE OF MONEY... I THINK ILL FILE A BETTER BUSINESS BUREAU COMPLAINT AS WELL... CONSUMER BEWARE.
I, truly, wish I read this review pryor to purchasing anything from this site. I ordered 14 & 16" natural black wavy. The quality is very poor! I've been trying for days to get through to someone, but my call goes to voicemail. I'm surprised you were able to get through. I never order hair on-line, but at the suggestion of a stylist, I gave them a try. To say that I am dissatisfied is an understatment! The package did arrive on time; however, I was expecting a much better quality. At this point, I will submit as complaint with the Better Business Bureau. I hope that anyone else that has a horrible experience with this company will do the same! I knew there was a reason I hesitated before I submitted my order. Lesson learned!
i didnt have a good experience with them either, not going to be buying. the 2 for 1 deal was attractive but the quality was horrible. i found a wholesale company and a retail product readytostyle.com - their straight and wavy are beautiful. but i still can't find a company with good natural curly indian hair.
I bought 2 12-inches wavy hair and they came on time. the problem was that the 2 bundles looked different and one was so obviously shorter than the other one so am thinking that one is probably 10 inches instead of 12. I called them and left a message regarding the hair since you can't return the hair once you've bought them. Someone actually called me back and after my complaint told me the hairs are different bc they come from different people. Now one bundle is ok, but the other one is shorter than what I ordered and has lots and lots of split ends! It has to be trimmed even shorter! One thing is that it is not shedding yet but the hair is so light weight and doesn't look healthy at all. I thought I could flat iron it since it's all natural but it hasn't been cooperating at all. The installment was good but the hair just doesn't look healthey, it's too short for a 12 inch and i just don't like it. Needless to say that I won't be ordering from them again! and wouldn't recommend them either. I have to say that I got this hair from a recommendation of a friend; however, another friend advised against them> I guess one can be lucky to get good hair once in a while but don;t always count on it. From now on, I'll only buy hair that I can see!
Wow! I was considering buying hair from indainhair.net, but after reading these reviews people posted I started to do a little more research. I looked up and read all the reviews and watched videos on youtube, and I must say 85% of the comments/ reviews were HORRIBLE. Then a previous customer of indianhair.net made a valid point...how are there so many positive reviews of their hair when they will not allow you to write reviews on their web page. IDK about yall but I work pretty hard for my money and I can't afford to blow it on a bad batch of hair. Again I've never purchased hair from indainhair.net but I would advise you ladies to do some SERIOUS research before purchasing. I'm currently looking at other hair companies. Ladies do your research...
Received Incorrect Product-Can't Contact Anyone
I ordered 2 packs of 18-inch natural black wavy hair on Saturday, January 30, 2010, and I picked up my package at the Fedex office on Thursday, February 4, 2010. However when I brought it home and measured the hair to verify that each was 18 inches in length, I discovered that I received 1-18 inch weft & 1-16 inch weft even though the order and sales receipt states that I ordered 2-18 inch wefts. I WAS CHEATED! Because they were closed by the time I checked length of the hair wefts, I immediately sent the company an email at each of the following email addresses:
[protected]@indianhair.net
[protected]@indianhair.net
[protected]@indianhair.net
I demanded that someone contact me ASAP about receiving a partially incorrect order. By the evening of Friday, February 5, 2010, no one called me back or responded to my email. Before I received my package, this company responded to each of my questions within 24 hours. Now no was has called or emailed me. This is my first time ever ordering hair from a web site, and it has been disturbing. I will never order from this company again.
The complaint has been investigated and resolved to the customer’s satisfaction.
Our hair weaves are laboratory certified as being made from 100% Indian human hair. Hence, the comments posted about the quality of our hair is not accurate
Sorry about that post above ^^^ Babies are mischevious, lol. I purchased this hair in 20 & 18 inch wavy as well as getting a 16" closure. Before purchasing I read reviews on both youtube & BHM. I still took it upon myself to purchase because I wanted to make my own judgment & honestly, right now I'm pretty satisfied with the hair. It took 4 days reach me, packaging was decent & the hair smelled wonderful. I didn't have any mix ups with my order. Everything was perfect. I know ur probably reading this review like "This can't be real", but it is! :) Now I haven't installed the hair so I haven't experienced the full effect. Since most of the reviews I read complained about tangling, matting & dryness I plan on giving the hair a bleach bath & deep conditioning for a day to not have these problems. So far right out of the box, I have no complaints. I'll come back and update after a few weeks go by.
P.S. I see that most of the posts here are negative about the company & I was hesitant to buy also, but I took the plunge to experience it for myself. So for others reading this, it is totally your choice to make the purchase or not. It's just like not seeing a new movie yet and everyone is telling you it sucks, but when u see it for yourself, you like it. Decide wisely :)
mk cdl;mvowp;vmwsp;
I just purchased the hair.I thought it was just the way I was taking care of it. It wasn't, it got tangled a lot, frizzy, and I only had it in for a week. I have had Indian hair before. That hair looked like a persons real hair, but not this one. It looked processed. I ordered a closure and it was nice, but I haven't wore it yet. I do not believe this is 100% Indian hair, and I do not believe it came off of someone's head. The Indian hair I had definitely was. I wanted to save a few bucks, but you get what you pay for.
I just ordered hair from this company and I'm trying to get in touch with someone but it goes to voice mail every time. This is the worst hair I've ever received and I'll make sure to give bad reviews whenever their name comes up. I honestly want to put this place out of business.
On the 14 of January I received my order from Indianhair.net, when I opened my package i saw that they had sent me the wrong item. For days I had been calling them with no response and I left messages, finally after 2 weeks I finally got someone on the phone told them my issue. The young lady that I spoke with told me that I needed to take pictures of the item that I received. I did that plus took a picture of my receipt. So then I received an email stating that I needed to return the package. On February 4th 2011 I sent my package back with a signature confirmation receipt. After tracking the package I had seen that some one signed for the package on the 7th of February 2011. When I called to see when I was going to get a response from my return the young lady that was on the phone said that they had not yet received my package, so I told her that someone signed for it. She then tells me that I sent it to the wrong address and that they have 2 different addresses.
No one told me to send it to a different address! So now she says she has to call me tomorrow on the 10th of February to tell me whats going on.
Its almost a month for something they got wrong.
The package is a hair piece that I need in order to get my hair done. I was supposed to get my hair done 2 weeks ago. this is my money and my time. I have all of my receipts from them and I am one of their loyal customers. why am I getting the run around from them?
My order was supposed to be a 12 inch wavy closure, Instead, I was sent a 12 inch straight closure.
Wow! I was considering buying hair from indainhair.net, but after reading these reviews people posted I started to do a little more research. I looked up and read all the reviews and watched videos on youtube, and I must say 85% of the comments/ reviews were HORRIBLE. Then a previous customer of indianhair.net made a valid point...how are there so many positive reviews of their hair when they will not allow you to write reviews on their web page. IDK about yall but I work pretty hard for my money and I can't afford to blow it on a bad batch of hair. Again I've never purchased hair from indainhair.net but I would advise you ladies to do some SERIOUS research before purchasing. I'm currently looking at other hair companies. Ladies do your research...
I also purchased this hair December 2010. I ordered 12 inch jet black wavy and 14 inch jet black wavy. when I received it, the 12 inch measured at 10 inch and even 8 inches in different parts of the track and the 14 in measured at 16 inch and it was super dry and frizzy- the wave patterns and color were different and it smelled like plastic but had a hair appt and 160.00 later- did not want to cancel. So I cowash the hair and notice that it starts to bleed. Really? Virgin remy hair bleeding? After the install, the hair shed really bad and matted. I've tried everything. I filed a complaint with the better business bureau and plan on filing one with the attorney general. DO NOT ORDER FROM INDIANHAIR.NET!
in every state there is a state attorney general and you can complain to them and this company will not only get into huge huge huge trouble but they will get all your money back for you!
You should call the state attorney and file a complaint in your state with the attorney general in your state and they will not only get your money back but they will get in huge trouble!
cant get in contact with anyone
This company is bull ### and hard to reach ... I have been truing to call them for five days with no call back... I’m above and beyond pissed seeing how I spent my money with them.
The complaint has been investigated and resolved to the customer’s satisfaction.
I've ordered fron here twice, each time I had to send it back, called and spoke to Lily and she was very cordial and understanding. I recieved my first order of wavy 14" corrected and it's looks amazing. Now I'm waiting for the second order of 12"wavy to be returned. I have no problem reaching the store, they are 3 hours behind most of the US.
in every state there is a state attorney general and you can complain to them and this company will not only get into huge huge huge trouble but they will get all your money back for you!
These people did answer when I called but the mistake should never have been made anyone instrested in a class action law suit against Indian Hair.net Please email me at cyoung59@roadrunner.com
some may think it is crazy but if we stand by and allow online companies to cheat us continuously we will continue to lose money and be cheated.
Yeah I agree. I have not even purchased anything from them yet as I am still waiting to hear a response back from them. Phone calls made, no answer. Voice messages left, no return calls. Emails sent, not return emails. Already no trust from me, so going somewhere else. Shame.
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Overview of Indian Hair Store complaint handling
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Indian Hair Store Contacts
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Indian Hair Store phone numbers+1 (800) 595-0477+1 (800) 595-0477Click up if you have successfully reached Indian Hair Store by calling +1 (800) 595-0477 phone number 0 0 users reported that they have successfully reached Indian Hair Store by calling +1 (800) 595-0477 phone number Click down if you have unsuccessfully reached Indian Hair Store by calling +1 (800) 595-0477 phone number 0 0 users reported that they have UNsuccessfully reached Indian Hair Store by calling +1 (800) 595-0477 phone number
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Indian Hair Store emailscustomerservice@indianhair.net100%Confidence score: 100%Support
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Indian Hair Store addressLos Angeles, California, United States
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Indian Hair Store social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024 - View all Indian Hair Store contacts
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