ANTHONY HAIR BOUTIQUE
Reviews and Complaints

On 3 October 2012, I went to Anthony Hair Boutique to have my fringe cut. My hairstylist told me that it is $10 for the cut. Upon sitting down, he asked if I wanted a wash and I agreed to it. However, he did not inform me of the charges. When washing my hair, another hairstylist told me that she would put a special conditioner after shampooing and I recalled her saying "$5". I thought that the hair wash was only $5, as she said it fast and under her breath. My hairstylist who cut my fringe seemed like he did not know what he was doing most of the time. My fringe as a result, did not even come out the way I specified it to be, and it looks like I could have done a better job myself. Upon paying, the lady (curly haired middle aged) informed me that my bill totaled up to $41. I was in deep shock, and questioned why there was an ADDITIONAL $26. She stated that the $26 is for cut, wash and blow. BUT THERE WAS STILL THE $10 CHARGE FOR MY FRINGE. I was confused, and said that the $26 should be inclusive of the fringe. Anybody with common sense would assume that CUT, WASH AND BLOW WOULD OBVIOUSLY INCLUDE THE CUT, NO?
I told her nicely that they should inform customers of the additional charges, which in my case, is the ridiculous price of $26 for a pathetic wash and blow-drying. However, she blatantly told me that "I SHOULD ASK NEXT TIME WHAT". I was furious and really disappointed. I didn't want to make a scene and just paid and left without hesitation. I tried searching for this company's facebook page but to no avail. Maybe this company has many defected customers? Is this how a (fresh) company operates? I somehow think that they are CHEATING MY MONEY BECAUSE I AM ONLY 19. They can be assured that I am a defected customer for sure. I have already warned my friends, colleagues and whatsoever to abstain from going into their salon. I am not asking for a refund here, I just wish that companies like Anthony would respect customers in the future.

I went to this salon at Tampines One an hour ago, after reading the reviews online i decided to give it a try. I chose the creative director option because i am very particular with my hairstyle due to the nature of my work. I must say that the service is not bad, the staff are friendly and served with a smile. I instructed the creative director to cut my hair and to be neat. By the end of the cut, my hair was very messy and lacked style and shape. I also kindly asked him to cut shorter for me cause it was very messy, after everything there seem to be no difference. but that's still ok. The overall shape was disappointing, and there was a severe lack of style, like some army boy cut. I also told the creative director that i wanted my fringe to be straight and no parting, but after everything my fringe was not straight and it was really ugly with one side being longer than the other. The worst part is that when he trimmed my sideburns to be flat straight, i told him that i want it to have some shape and to be more pointy, but after 3-4 attempts, he just kept trimming it horizontally flat straight. it was dismal. I can expect this from a junior stylist but not from a creative director. I feel that a stylist must be able to listen to what the customer wants, and cater to his customer's needs. People patronize hair boutiques because they want to look good, not ugly. I was so disappointed that i just left quietly after paying. there was no point for me to make anymore comments to them at that time.

I went to the Anthony Hair Boutique in Tampines 1 to have my hair curled. I chose a senior stylist whose rate is also higher than average: $158 for permanent hair curling. After 3 hours in their chilly shop and finally had it done. Then the so-called stylist tried all that he knew to make it look a bit different than before: he used a super-sized hair dryer and various gel and cream. But honestly, it just made my hair bigger but definitely not curlier. After i washed it the next day, nothing is there! But messy-cut hair.

I went back to them 2 days later to ask for refund. But the most radicular thing happened: the manager told me that's "how curly hair should be like" and I had no reason to come back except for coming back with straightened hair, and, of course, wouldn't get any cent back to me. The thing made me stunned was she said that after the same stylist told her the curling actually failed. Although her voice was shaking and she didn't dare to look at me in the eye, I still find this manager rather rude and ridiculous.