Infinix Mobility
Reviews and Complaints

My phone was stolen on the 2nd of June 2019. I have a lot of private and official information's in it which i wont want the criminal to get a hold of. Kindly assist in blocking my infinix phone. My IMEI number is [protected] IMEI [protected]. I have these IMEI numbers of the pack of my phone when i purchased it.

Kindly treat as urgent. You can contact me for further information if you wish to. My email address is [protected]@yahoo.co.uk

I purchased infinix note 5 few days ago, the problem is my handset is still running on Android 8 Oreo, I purchased this mobile believing it will get updated to Android 9 pie, there are no updates available. Please solve my problem. Will I get Android 9 update or not, Android one promises 9 pie for infinix note 5 but why is that my mobile did not receive Android 9 yet?

I bought the infinix note 5 two months ago, and now it's bend from the middle and the inner part of clear seen between the display, then I consult to the technical support then they said the battery is damage and that's why the reason behind that the mobile is bend from middle, so take action on that fastly and solve the my problem fast and that's about also a customer's faith too.

My name is hiren vinod rathod.

My mobile number is [protected]/[protected].

My mobile is not working its totally dead.

When i visit to mobile service centre they told me it that it will get solved by software.

My infinix note5 has given for repair in andheri west at cell care point (mobile service centre ).

Submitted 14 November but no reply from service centre

Pls do the needfull

Hi My Name Vijay Kumar, I'm use INFINIX Note 4 is Best moblie in my Life but Recently my mobile Is broken display, I going to Infinix service centre's very good Response, After 15 Days I take my infinix Note 4 moblie but service centre's. Charged 5500/- Rupees OMG
My mind Blowing, Finaly I paid .
After 1Month unexpectedly power Down in my Moblie, am also charged One Hour but not Power On And second time I going to infinix Service centre and tell Aa board Problem and 2800/- telling Charge Amount.
What's I'm Doing

Dear concern,
I have purchase infinix note 4 mobile yesterday amount of Rs.17, 500/-
Infinix north nazimabad franchise cheat with me.
Now today i have checked another market infinix note 4 (2 GB ram and 16 GB ROM model) actual price demanded Rs.15, 500/ but infinix north nazimabad sarina market franchise demand with me Rs.18000/- after bargaining final amount have paid Rs.17500/-

Kindly consider my complaint and refund me my excess amount on urgent basis.

Your quick response is highly appreciated

original payment slip available if required I will provided you.

Thanks
Azhar ansari
Contact +[protected]

Today I recieved my product item no : [protected] . it was infinix note 5 mobile . when i open the box and try to use it .. it is not turn on.. i pluged it on charging . but no one option is shown at screen .. mobile have any internaly problem may be .. i contact to courier boy .. he says to contect with daraz .pk . i contect many times at your contect number but it was not picked .. i want to change the mobile .please help me in this problem

When I go to the service centre of infinix he told me call me after 15 day and he refused to take my phone to repair because my phone have 2 month only and it's on warranty and play with me.then I call the service centre after 15 day he was tell me call me after 5 day why you cheating with costumer worst service centre and wrost phone ever and ever

Earlier my loud speaker was not working. I went to the service centre and gave the phone to the service centre. When I got my phone back I was unable to see the volte icon on my notification icon. I use jio 4g sim. I tried factory data reset and tried changing the sim but none of these work. So please do something. I am unable to call and recieve anybody on phone dialer. But the internet is working fine.

Dear sir mere phone main not charging. Ki problem. Aa rhi thi to Maine. Khurja bulandshar up main jama kra diya 1.08.2018 ko or 3.08.2018 ko phone thik ho gaya phir phone on nahi ho rha hai main bulandshar services center pe le ke gaya tha usne thik kerne se inkar kar diya hai phone ka emi hai [protected] hai please phone ko thik karane ki kirpa kare mera contact no hai [protected]

Your launcher is displaying ads which I haven't authorised it yet. This is a serious privacy breach because I bought an infinix phone pre installed with your launcher, ( XOS).

Why would a phone with a pre installed launcher display ads on my phone?. This raises concerns is your launcher also getting data from my phone and monetizing it? Should customers buy phones and the launchers to?

Address this concerns and I will be sharing my experience with anyone who has bought a phone with an XOS launcher pre installed.

Kind regards,
Sam. Thuo

This product I bought in December 2016. The phone started giving problems within few months. It was sent to carlcare centers several times and was working for few days and was going bad last was sent in December twice on 21st December 2017 was told that the shop is closed for holidays bring the phone in Jan 2018. When the phone was taken there was told the cost of repair is 9500.00 . I took the phone back n decided never to buy infinix again. Please look into this and advise. M.p.bid tell [protected] phone is still with me.

I bought a phone (Infinix Hot5 Lite) 1 week ago and the camera has stopped working. The back camera refuses to focus, the front camera is fine.

I still have my receipt but bought it through a store retailer. I will loose my phone for a few weeks / months if I go through them. Can you help me?

Thank you and kind regards,

Anna Okello
+[protected]

On December, I had purchased the infinix zero 5, the mobile had good camera quality as well great battery life, but after 1 month use there happened to be a few issues, the phone already started lagging with many apps misbehaving including contacts too, was really not happy with the interface either and often feel not comfortable using the device, I would like to ask the company to somehow try to replace or refund the product as I'm really not satisfied with it

Infinix : the charging system is faulty from the word go, I have returned it twice to customer care who have asked for exorbitant charge of more than 3/4 the purchase price. Why cant you just manufacture a good handset with a good charging system. I feel let down, cheated and dubbed, I had a variety of option and I settled for infinix. Contact; +[protected] and email [protected]@yahoo.com

Manufacture good handsets, all my friends are complaining about infinix charging system.

Hi, I am nizam from mumbai. I have purchased infinix phone recently, I dropper it by mistakenly and its display just broke.. I gave it to service centre near me.. But thay couldnt find the damaged part of the same since 4 days.. And they r still saying it will take more 1 week.. Can I know what can I do in this case. I need my phone back asap. And the phone too sensitive

I bought an infinix note 4 about 5 months ago. All was well until about a month ago I realized that the charging process had slowed down considerably. Now it is not even charging at all. When I plug in the charger it indicates that it is charging but will not go beyond 3%. I have tried changing chargers, even changing sockets but nothing works. What could be the problem. Kindly assist me.

I purchased zero 3 on march 2017... Right after a month I had some issue in my cell I submitted to carl care service karachi paksitan... They stated my cell has board problem and they repaird... Again after 2 months I felt issues in my cell again I submitted and they changed my batter as per their statement... Again after 6 months I got same problem and they fixed it too not before just 1 month of warranty period I agiain had issue in my battery charging and when I submitted they said my board has issue and it will cost me 9000 pkr bcz I cell has been openend in market... How can I open my cell in market if it has company warranty... I argued alot but they rejected it... I just took my cell and colsed my complain... Nothing to say but I recommend all never ever try new companies like infnix and many others... They offer good specs with cheap procie but remember u put ur small amount in garbage too... They never offer good service after sale and cell machanism is too dumb... I lost my all money buying in infinix kinda crap...: (

Dear Sir/ Madam
I bought an infinix zero 4 (X555) in June 2016 and In the month of October it started developed a screen discolouration that seems to be spreading at the side of my screen in a vertical manner . I made the complaint immediately at your Carlcare offices in Nairobi Cardinal Otunga Plaza, but they told me to ignore it and that it will not spread and now it is spreading.

Kindly Please Advice How I can be assisted as my warranty is still Valid?
Name Stephen Mabwa
No. [protected]

I bought infinix hot 4 pro mobile in flipkart in last november 17, since the delivery time from now there is a problem persisting unfortunately system has stopped... I applied for a replacement after a day of delivery. flipkart refused my return request, and I moved to service centre. allied electronics salem. they did the flashing for 6 times in 2 weeks.. but the problem still occurred. and last week they said they had changed the motherboard.. but now still it is unresponsive... while I called infinix service centre salem, tamil nadu. (mr. thomas jacob hr of allied electronics) he refused to speak with me. and he said like, am in kerala bring your mobile next week new software is coming and we will instal it" what a funky response from local service centre.. please look forward to it.. infinix. and one thing to say am already having the same model mobile. which doesn't even hanged a second...! thank you