InfoSec Institute’s earns a 1.0-star rating from 3 reviews, showing that the majority of cybersecurity students are dissatisfied with their training courses.
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In October , I took a course with InfoSec Institute, Inc
In October , I took a course with InfoSec Institute, Inc. They promised a free retake of the exam, which got me excited. However, things didn't go as planned. I took the exam and unfortunately, I failed. So, I reached out to the company for my free retake.
I had several conversations with their customer service personnel and my sales rep, starting in November. I kept telling them that I needed a retake voucher. Finally, on December 29, I uploaded proof of my failure. They assured me that a voucher was available in the "Enrollment details" section of my boot camp when I was "ready to reschedule".
I spent a lot of time going through the portal, trying to find the voucher, but it was nowhere to be found. Frustrated, I sent multiple emails to customer service, hoping for a solution. Unfortunately, it wasn't until March that they finally responded. And guess what? They told me that my voucher had expired.
I've asked for assistance numerous times in getting this voucher, but it seems like InfoSec Institute, Inc. has made it impossible for me to reschedule my exam. It almost feels like they deliberately wanted to prevent me from receiving this retake exam. It's been a disappointing experience, to say the least.
I tried to deal with this before, but they told me that the Exam voucher I paid for as part of my training at InfoSec Institute had expired,
I tried to deal with this before, but they told me that the Exam voucher I paid for as part of my training at InfoSec Institute had expired, even though it was never ordered. I really want to get these two Exams sorted out because they're just sitting there doing nothing. I know the IACRB's *** exam didn't expire. The *** was the only exam I got credentials for from InfoSec Institute, and I logged into their exam portal on 08/27 and passed the exam. IACRB reviewed my certification today and everything was fine, so I'm sure the *** will be too. As I mentioned before and as you can see in the picture I included, InfoSec Institute never ordered the ***. I'm asking them to send it to me. I know it has a limited shelf life once ordered, but Prometric doesn't *** the *** anymore, and the *** Council now offers online proctoring without any restrictions, so it shouldn't be a problem for me to take the exam or for them to order my voucher.
In October , I signed up for the online platform called infosecinstitute.com
In October , I signed up for the online platform called infosecinstitute.com. I was hoping to find a CCNP course, but unfortunately, it wasn't available on their teaching platform. The labs were also difficult to navigate, which made it frustrating for me. As a result, I decided to cancel my subscription within a month.
I want to mention that this platform lacks some important features. They don't send confirmation emails for subscriptions or new charges. There's also no option to pay through PayPal or delete my user account. Additionally, I couldn't remove my credit card information or use a prepaid card for payment.
To my surprise, when I checked my credit card statement in March, I noticed that I had been billed for an additional four months from 2020 to 2021. I immediately contacted customer service via email, and they responded by saying they had no record of my cancellation in October . This was quite frustrating for me, so I decided to dispute the charges with my credit card company. I am currently escalating this issue with the service provider.
I would really appreciate a refund for the services I didn't use and never authorized. Thankfully, my credit card company has blocked any further attempts to charge me without my consent.
Thank you for your attention to this matter.
Is InfoSec Institute Legit?
InfoSec Institute earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for InfoSec Institute. The company provides a physical address, 6 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Infosecinstitute.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Infosecinstitute.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Infosecinstitute.com you are considering visiting, which is associated with InfoSec Institute, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
InfoSec Institute as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several positive reviews for InfoSec Institute have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
InfoSec Institute website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
However ComplaintsBoard has detected that:
- InfoSec Institute protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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About InfoSec Institute
One of the key strengths of InfoSec Institute lies in its extensive range of training courses, covering various aspects of information security. These courses are designed to cater to individuals at different skill levels, from beginners to advanced professionals. The institute offers a diverse selection of training options, including live online classes, on-demand courses, and in-person training sessions, ensuring flexibility and accessibility for learners worldwide.
InfoSec Institute's training programs are developed and delivered by a team of highly experienced and knowledgeable instructors who possess real-world expertise in the field of cybersecurity. These instructors bring a wealth of practical insights and industry best practices to the classroom, enabling students to gain valuable hands-on experience and relevant skills that can be immediately applied in their professional roles.
In addition to its comprehensive training offerings, InfoSec Institute is also renowned for its commitment to helping individuals achieve industry-recognized certifications. The institute offers preparation courses for various certifications, such as Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), and Certified Information Security Manager (CISM), among others. These certification programs not only validate the skills and knowledge of professionals but also enhance their career prospects in the highly competitive field of information security.
Furthermore, InfoSec Institute goes beyond just training and certification. The organization actively supports the information security community by providing valuable resources, such as articles, whitepapers, and webinars, to help professionals stay updated with the latest trends, techniques, and threats in the cybersecurity landscape. This commitment to knowledge sharing and continuous learning sets InfoSec Institute apart as a trusted and reliable source of information security expertise.
Overall, InfoSec Institute is a leading provider of comprehensive information security training and certification programs. With its extensive range of courses, experienced instructors, and commitment to industry excellence, the institute continues to empower individuals and organizations with the skills and knowledge necessary to protect against cyber threats in today's rapidly evolving digital landscape.
Overview of InfoSec Institute complaint handling
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InfoSec Institute Contacts
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InfoSec Institute phone numbers+1 (708) 689-0131+1 (708) 689-0131Click up if you have successfully reached InfoSec Institute by calling +1 (708) 689-0131 phone number 0 0 users reported that they have successfully reached InfoSec Institute by calling +1 (708) 689-0131 phone number Click down if you have unsuccessfully reached InfoSec Institute by calling +1 (708) 689-0131 phone number 0 0 users reported that they have UNsuccessfully reached InfoSec Institute by calling +1 (708) 689-0131 phone number+1 (608) 509-9804+1 (608) 509-9804Click up if you have successfully reached InfoSec Institute by calling +1 (608) 509-9804 phone number 0 0 users reported that they have successfully reached InfoSec Institute by calling +1 (608) 509-9804 phone number Click down if you have unsuccessfully reached InfoSec Institute by calling +1 (608) 509-9804 phone number 0 0 users reported that they have UNsuccessfully reached InfoSec Institute by calling +1 (608) 509-9804 phone numberPublic Relations Manager+1 (608) 243-7765+1 (608) 243-7765Click up if you have successfully reached InfoSec Institute by calling +1 (608) 243-7765 phone number 0 0 users reported that they have successfully reached InfoSec Institute by calling +1 (608) 243-7765 phone number Click down if you have unsuccessfully reached InfoSec Institute by calling +1 (608) 243-7765 phone number 0 0 users reported that they have UNsuccessfully reached InfoSec Institute by calling +1 (608) 243-7765 phone numberMedia Contact+1 (608) 515-5504+1 (608) 515-5504Click up if you have successfully reached InfoSec Institute by calling +1 (608) 515-5504 phone number 0 0 users reported that they have successfully reached InfoSec Institute by calling +1 (608) 515-5504 phone number Click down if you have unsuccessfully reached InfoSec Institute by calling +1 (608) 515-5504 phone number 0 0 users reported that they have UNsuccessfully reached InfoSec Institute by calling +1 (608) 515-5504 phone number+1 (608) 571-3365+1 (608) 571-3365Click up if you have successfully reached InfoSec Institute by calling +1 (608) 571-3365 phone number 0 0 users reported that they have successfully reached InfoSec Institute by calling +1 (608) 571-3365 phone number Click down if you have unsuccessfully reached InfoSec Institute by calling +1 (608) 571-3365 phone number 0 0 users reported that they have UNsuccessfully reached InfoSec Institute by calling +1 (608) 571-3365 phone numberMarketing Events Manager+1 (608) 509-6297+1 (608) 509-6297Click up if you have successfully reached InfoSec Institute by calling +1 (608) 509-6297 phone number 0 0 users reported that they have successfully reached InfoSec Institute by calling +1 (608) 509-6297 phone number Click down if you have unsuccessfully reached InfoSec Institute by calling +1 (608) 509-6297 phone number 0 0 users reported that they have UNsuccessfully reached InfoSec Institute by calling +1 (608) 509-6297 phone numberVp Marketing
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InfoSec Institute emailsjeff.peters@infosecinstitute.com99%Confidence score: 99%Communicationkate.rodgers@infosecinstitute.com99%Confidence score: 99%Communicationcamille.raymond@infosecinstitute.com98%Confidence score: 98%Marketingmegan.sawle@infosecinstitute.com98%Confidence score: 98%Marketingpartners@infosecinstitute.com97%Confidence score: 97%
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InfoSec Institute address141 W Jackson Blvd, Chicago, Illinois, 60604-2992, United States
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InfoSec Institute social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024 - View all InfoSec Institute contacts
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