Interstate National Dealer Services dba Revolos review: Failed to honor engine coverage

On February 19th the dealership ( advisor) calls me a let me know that the reason it doesn’t start was because a starter rely , which is covered on warranty, I was happy thinking that was it and nothing else was mentioned. Then they replace the relay and it still wouldn’t start , so they told me that they needed a tear down approval which is $1,000 to look inside the internal parts on the engine to see what going on. They said it can go either way warranty might cover. I said approved because I thought it was a manufactured defective. Adjuster went by and didn’t even notify us so we can be present, turns out the tech stated that there was no oil in the engine. He DENIED my claim ,and with an invalid reason! Stating no oil, Which is in accurate because he drain the motor oil on a pan. Upon looking at the recommendations it inconsistent with what the tech and adjuster are stating. The journal crankshaft shows NO CAVATION, there’s little silver metal shaving , one rod was broken and came apart while the other one still in tact. The color of the shavings also has a story to tell. For instance, shiny aluminum particles are generally a sign of unusually speedy wear on engine surfaces. Copper, bronze, or brass shavings indicate wear or damage to engine bearings or bushings. There was no copper shaving! I requested a revisit with us present and they denied us. They have FAILED to stated the PCM codes, oil level indicator, I feel I’m being taken advantage because I’m a female, I sadly I have to file a complaint so it doesn’t happen to others. I requesting a revisit and full payment for this repair.

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