Interstate National Dealer Services dba Revolos
Reviews and Complaints

This company will do anything they can to deny illegitimate claims. We have diamond coverage on our camper and had a broken / defective part that caused a major water leak and we were not able to use the water at all until the repairs were done (which were done after hours and therefore, could not get it "pre-approved"). I had proper invoice / receipt and sent it in with my claim.

I have been getting continued phone calls from this business and they hang up on me when I ask to be placed on the do not call list. I am also the DPOA for an individual who has been deemed unable to be their own guardian by the court and this person is also receiving calls, that their nursing staff has asked repeatedly to stop. If this is not attended to, we will be pursuing this matter with Elder abuse and disability rights. I will also be possibly pursuing harassment charges for my own case.

I had a very rough experience with a mobile RV repair company due to the owner's apparent inability to properly document the repairs. Therefore, I kept getting my claim rejected by Revolos due to his poor documentation. I was immediately put in contact with a manager at Revolos and Deirdre was able to work through the issue with me and help me to understand what was needed from the RV repair company in order to get the claim paid... It was a long process but that was not the fault of Revolos... Great administrator!

My experience with this warranty company just gets worse every time. They dont fix any safty equipment appenttly. That in my opinion should be priority. And it was supposed to be the best warranty available. They dont like to work on the vehicle till its inspected. But take there time getting someone out there. And they dont pay for rental during this process. I have been waiting for 16 days w our my car to get a rental n have the work to be approved. N they dont like to approve everything that needs to be done. Will not buy this warranty again in the future.

Rather give it zero stars but apparently you cannot. These jerks call myself and my husband at least once every day. This has gone on for 5 months. It does not do any good to "unsubscribe". I have at least 40 numbers blocked from them. If you push 1 to talk to someone, you can someone that can barely speak English and once you try to ask them to take you off the list they hang up on you. My understanding is that they purchased ours names from Colorado's DMV list. I don't even own the car anymore. I tried to state that and the idiot hung up on me. Thanks a bunch to the DMV for profiting off of me.

I could not ask for better service from Diedre and Glynis! Glynis was so friendly and her beautiful voice was refreshing and her ability to escalate my file was so appreciated! Diedre quickly called me back and was amazing! Her professionalism, empathy and knowledge was amazing! She went above and beyond to help me with my claim, follow up with me and take care of everything I needed! People laughed when I bought an extended warranty but I will promise, I couldn't be happier that I did! Great company with outstanding employees! Thank you both Glynis and Dierdre! You deserve a raise and a bonus!

I had a claim for my car that was pending for a week and couldn't seem to get many answers. I finally reached Deirdre who took control of the situation and got my claim approved. She went above and beyond by spending time on my claim, and kept me calm and stayed very patient. Deirdre is a supervisor and has two amazing representatives, Glynis and Jennifer, who were exceptional in this process. Each one of them did what I needed them to do. Deirdre is an asset to this business and because of her I would only purchase an extended warranty through Revolos. Deirdre solved all of my issues with one phone call and I cannot thank her enough!

I can't express enough how happy and pleased I am with the company, REVOLOS. The two employees I would like to specifically recognize are Marisa *** and Deirdre ***. These two employees assisted us in removing a mileage discrepancy on my son's Carfax report. We were stressed out about how to complete this and all it took was a phone call that Marisa answered. I would like their managers to know that they have two professional employees who not only have exemplary customer service but compassion for their customers as well. Thank you Marisa and Deirdre for all your outstanding efforts in helping me and my son. We truly appreciate you both.

When I tried to use my warranty to cover an oil leak they denied my claim saying it was a existing condition before I bought my warranty. They had no idea when the leak started as it could have been a month after I bought my warranty or 1 day. When I called them to try and get an answer they keep blowing me off saying the car dealer (mechanic) was not getting back to them and would call me back. They never did. Had to keep calling them and got a different answer each time. When I talked to customer service they were really nice and all they wanted was to get off the phone and get to the next customer. Would stay away from this company and I should have read the reviews before I bought my warranty. Lesson learned!

Revolos/National Warranty Corp falsely advises that they will cover what is owed on your car after auto insurance after a total loss on the vehicle. I paid for the coverage and after the auto insurance paid, there was only a $130.00 balance left for them to cover. They use a biased calculation based on information given to them by my auto insurance to use so they don't pay anything (in my case) or very little based on other reviews that I have read about them after my dealings with them. The company doesn't give you an opportunity to appeal their decision or even question their denial or calculations. All that money paid to them and they can't pay the $130 left on the loan? This is bogus coverage regardless of how they want to throw the legal terms around. If you take out a loan on a car, ask questions about the GAP before paying for it and make sure it's not this company! You won't see a penny for all the money you pay into it! I give them zero stars, save yourself and stay away from them.

I am writing to convey my gratitude towards Revolos and their entire customer care staff for their speedy and efficient services. I have always heard scary to nightmare stories about extended warranty companies, so I was afraid to purchase one. However, 5 years ago I took the chance and purchased one on a used vehicle. Fortunately, I did not have to make use of it until near the end of the term. People were telling me I was doomed since the warranty was near the end.

The advice I received was all so wrong, as Revolos was there for me. Not only did Revolos respond quickly to my major repair, they did so with integrity and treated me as if I was a family member. Each representative handling my case had incredibly pleasant service demeanor and they listened to my entire verbal claim without interrupting. Additionally, they empathized as if it were them in my situation. That is serviced that you can't hardly find these days.

I would especially like to commend their Motorist Case Manager, Deirdre for her professionalism and superlative customer care skills!

I have had no problems with my Revolos warranty that I purchased over 5 years ago on my Sea-Do Spark. After 5 years my Spark stopped working. Thank God I had purchased a Revolos extended warranty when I bought it! I called Revolos to make sure everything was being covered by the warranty and it was. When I called Revolos I spoke to Adriane a Customer Service Representative, she was so nice. She answered all my questions professionally and courteously, all the work needed was completely covered, including the key/fob and programing, an emergency start assist switch and a bushing. When you buy an extended warranty you hope you never have to use it, but if you do you're happy you did! However, make sure you know what you're buying and READ the contract. Don't just believe everything the dealer tells you about the warranty, it is your responsibility to know what your signing. You also have the right to cancel the warranty for a full refund within the first 30 days after purchase. As far as I'm concerned, my Revolos warranty was well worth it. I would highly recommend Revolos to my friends and family. Always remember though, "Buyer Beware" when buying anything of value. Don't complain after the fact, if you didn't do your "due diligence" before you buy anything!

Paid for a premium extended warranty and when it came time to use it my transmission went out at 78,00 miles. Revolos had a third party inspector come out to take a look and denied my claim because a sticker on the back of the truck. A non decal sticker the sticker supports a small buisness during a pandemic. Now I work for this company and they claim I'm using it for commercial use when I'm fact I don't. It's a personal vehicle register in my name not in the company name whatsoever. I can't even operate commercial vehicles cuz my bad driving record with a DUI. The appointment was made in the company I work for because they were kind enough to take it in for me. Now this is simply a appointment name nothing has been paid for or anything and revolos is claiming because the sticker and "invoice" name matches they claim I use my truck for commercial use. I had the company I work write up a statement stating I can't operate commercial vehicle nor use my truck for commercial use and I sent them this document explained over the phone over and over and revolos simply does not car they are simply ripping me off and won't cover me because of a sticker and appointment name. I paid $3XXX-XXXX for this extended warranty and to be treated like this is terrible. My truck is a personal truck. My work hours are during service dealership hours and so my company dropped it off for me. There is nothing in their contract that states I can't have stickers on my truck. Do not ever use this company ever! They won't even listen to me about my truck nor let me provide proof when it's right in front of their face. I spoke to a supervisor and nothing how can you treat your customers this way and let alone rip them off what's their warranty over a sticker and invoice name and assume it's being used for commercial use.

I took my car into a shop and found out it had an oil consumption issue with my 2014 Hyundai Veloster. We called up Revolos; they seem nice at first, but quickly become very unhelpful and keep changing the dates that they will arrive. First they asked for all of my maintenance records (to try to get out of the warranty by saying that I hadn't maintained the vehicle) I provided them all, no gaps, proper care. Then, because we didn't want to tear the whole engine apart if we didn't have to, we asked if we could use the Hyundai-approved oil consumption test (the same that Hyundai uses for their own diagnosis) to show proof of the problem; they agreed and said that they would accept the test as proof. Then, later on they changed their mind and said no, they would not accept the test (they had no intention of accepting it in the first place) the only way that they would approve the claim is if 3 specific parts were broken. They knew that these likely weren't broken, and my shop told me that it was highly unlikely that one of them was broken, and that even if we tore the engine apart they wouldn't approve it. Revolos said go ahead and tear the engine apart, and they would send someone out. They were never going to approve the claim in the first place, had no intention to even consider it; yet they still wasted my time and the shop's time, making me jump through hoops and telling me one thing then later on saying something completely different. The shop told me that they were not friendly, and one of the worst companies that they had tried to work with. I ended up with Revolos because apparently they bought out National Warranty.

If you have a policy with Revolos cancel it now, and have them refund you the pro-rated amount for the policy. They are not going to cover anything unless they absolutely have to, and will waste your time making you think they might when they had no intention of doing so in the first place.

After several conversations, we are extremely disappointed with the extended warranty we purchased through *** RV from Star RV/Interstate National Dealer Services, Inc. We purchased the top plan - the Diamond coverage - for our 2015 Keystone Outback 312BH Travel Trailer. Here's a description of this top-of-the-line Diamond coverage from their website: "THE ULTIMATE IN COMPREHENSIVE COVERAGE Diamond coverage is StarRV's most comprehensive coverage. Simply stated, it covers everything on the vehicle except the short list of items listed under "Exclusions" in the contract. Most items excluded are maintenance and trim items. Please review the service contract for a full listing of exclusions." While expensive, this plan was presented by the dealership as a good "peace of mind" plan to have in the event we ever needed it. Turns out the one and only claim we would have submitted has been mostly denied. We did not know there has been a leak in the shower trap area due to the pipe not being glued properly upon construction and as a result the foam beneath the solid floor has been slowly absorbing this water and overtime, the floor has become soft. There has never been any sign of a water leak - the enclosed underbelly was dry to the touch and no visible signs of water anywhere. Star RV/ Interstate National Dealer Services, Inc. will cover the repair of the faulty pipe but not the repair of the floor itself because "consequential damage" is not covered by the warranty. The pipe repair is $206, less our $100 deductible, so our over $2,000 top of the line plan will pay $106. The total repair for the pipe and the flooring is over $4,000. Lesson learned and we will never purchase an extended RV warranty with any future RV purchases. We wanted to leave this review for anyone who is considering purchasing an extended warranty through this company and give our real-life example of what "consequential damage" means. In our experience, it means even if a pipe was not glued properly in an area where you cannot see it or get to it, did not know it was happening and could not have prevented it, causes damage you eventually can see, the damage you can see is not covered. Save your money.

I purchased a warranty thru this company via my credit union for my husband's 2013 Hyundai Equus. Whenever we needed any work done on the car, it was always a hassle. Especially when it came to the drivers seat. When the seat went out Assure Guard/Revolos decided that instead of replacing the seat w/ a new seat, they would give the ok to find a used a seat & use the used parts from the seat. Well, my seat kept going out & whenever we would call about a claim on the seat, it was always a run around. When asked why don't they just replace the seal w/ a new seat, they answered it was too expensive. WTH am I buying a warranty for if you're not going to help keep my car running in good condition? Let's move forward to this year. Again, my driver seat goes out, we take the car the shop, the shop calls the warranty folks & then to be told that they're NOT going to process the claim because they have already paid out too much on this car & the value of the car is not worth it anymore. I paid for a warranty that should've took me to 100,000 miles BUT because they have paid out what they call more than what my car is worth, they have cancelled my warranty. They cancelled the warranty and didn't tell me that it was cancelled. The only way we knew it was canceled is because we have been going back/forth w/ this company and w/ the credit union. It was also said that I could purchase another warranty, but if my car needed any other work on it & if any of the work involved a pre-existing condition as they call it, the claim would not be granted. So if I paid the money for a warranty to cover me up to 100,000 or July & I haven't hit neither of these, where is the rest of my money for the warranty? Granted the part for the seat was not a lot of money, at this point, it's the PRINCIPLE & the INTEGRITY now. There is nothing in my contract that states if the repairs/claims exceed the value of the car, then it won't honored. And how are you saying that a car have pre-existing anything? Whenever you buy a used vehicle, everything is pre-existing if you're the first owner. I even bought an extended warranty cause I thought mine was coming to an end, but because my other warranty was still good, I cancelled out the newest one since the company was saying they wasn't going to fix the seat because the new warranty had only 6 miles on it and the seat was a pre-existing condition. Even w/ the new warranty, I still would not have been able to get the seat fixed cause we are over our limit. How do you put a limit on a warranty? This company is a mess.

Terrible experience and contrary to their Website's main page SLOGAN of Breakdowns are hard but they make coverage EASY. Nothing about my first claim was EASY. Bought Assure Guard coverage through my credit union becauase I was buying a used vehicle and even though I test drove it and looked it over I wanted some piece of mind and some backup in case something major went wrong with the car. I travel to work on the highway and wanted coverage when something goes wrong. I had a problem with the steering and discovered that my car had a recall so I brought my car into the dealership. Dealership took care of the recall but before they could finish they needed to do a wheel alignment. Well the inner tie rod and lower control arms were worn and they could not perform the alignment. The dealer also found that my belt tensioner was broken. I had bought the car used and only had it 17 days but I thought I was covered through my warranty. WRONG! The warranty company sent in their adjustor and he verified the broken parts but the warranty company called and told the dealer that because the wear on the inner tie rod and the lower control arms was "Pre-Existing" they would not cover the parts BUT they would cover the belt tensioner. Now I only bought the car 17 days ago and I had no driveability issues up until a couple of days before I brought it to the dealer(car was pulling to the right). I thought it was because of the recall(rear toe links, which if they break will make steering difficult) but the issue turned out to be the front lower control arms and inner tie rod. Now, why would the warranty company cover the worn belt tensioner but not the worn inner tie rod or the lower control arms? I will give you my opinion and you can make your own judgement- The belt tensioner was approximately $300 and the inner tie rod and lower control arms were $1500. So really the issue is the warranty company simply will find an excuse like "Pre-Existing Condition" or "regular scheduled maintenance" to not cover parts no matter what happens with your vehicle. I was a new customer to Revolos but now I will be asking for my money back because the warranty means nothing and the company takes your money and will simply come up with some lousy excuse to refuse payment or coverage. DO NOT WASTE YOUR MONEY ON A MEANINGLESS WARRANTY BECAUSE THE COMPANY WILL FIND SOME WAY TO REFUSE PAYMENT. I spoke to two representatives and one supervisor at Revolos, all three of which were reading a script to answer my questions and sounded very unsure of what they were talking about and had NO knowledge of cars. You would think the Supervisor would know the difference between a belt tensioner and a timing belt. I have filed a complaint with my State's Consumer Affiars bureau about this matter and I will be advocating to every person I come in contact with (including Social Media like Facebook, Instagram, Twitter, and YouTube) to NEVER purchase an extended warranty on a new or used car because the company will not honor the warranty. Thank you Revolos for showing your true colors. I am truly a dissatisfied customer and you should be ashamed of hiding behind your deceptive wording in your contracts and inexplainable logic instead of helping a customer in need.

Company does not hold up to own service contracts. Are extremely unprofessional & unethical operation based out of Georgia. They changed their name in 2018 for a reason!

Do not buy products from them if they are willing to be disrespectful to a combat disabled veteran should not be allowed to conduct business and sell services.

Have purchased their top of the line contract from them with 90% denial on the claim of covered parts and service!

I will be taking this company to court, I used this ATV to help my therapy towards PTSD.

I went to get my car fixed which is under warranty. Once my car is fixed I asked Mechanic what the warranty department told him and he said they denied it. I paid for the whole thing out of my pocket which was about $309. The following day I call the warranty services to see if the part that we should place was covered under the warranty in which case he told me it was covered. After speaking with a representative on the phone they told me it would've been covered but since it was not pre-authorized they could not do anything to help me. I explain to them that there was a slight mistake done by Mechanic where he called the wrong number. They told me there was nothing they could do about it and after I called him numerous times I got nowhere. They told me to email my receipt to a claims email to see if they can do anything about it and it this point I am still waiting back to hear from them. All I want is to be reimbursed for the repairs that would've been covered under the warranty.

I purchased a maintenance plan with RPM One (under Revelos). During the pandemic, I moved back to California from New York where I had purchased my motorcycle and the RPM One maintenance plan. I located an authorized dealer in California who accepts RPM One maintenance plans and was informed that RPM One refuses to process the claim after I have already paid thousands of dollars for the maintenance plan. RPM One is stating that I need to go to New York and get my motorcycle serviced 2500 away from where I am now even though the back of my RPM contract card states that I can "Take your vehicle or unit back to the issuing dealer within a reasonable amount of time, if that is not possible, use a licensed repair facility of your choice. When I was speaking with Diedra of RPM One (extension 1034), Diedra stated that this information should NOT have been printed on the back of my card. RPM One is not at all accommodating or working with a customer who has spent thousands on their services.

This company has warranty my truck before and when it came to warrantee again they denied my claim saying that it was modified. I bought a contract through car shield which is distributed through interstate national dealer services those are the people that I talk to. I bought the hundred thousand miles 60 month warranty from them and a year later had a repair done where they sent an inspector out to inspect it and approved it got the repair done everything was OK another year later I took it to the Ford dealership and they said that they sent an inspector out and they denied my claim because it had been modified.It had the same tires and rims on it as before same lift also why they approve me one time and denied me another time when it's been the same scenario nothings changed they should've never wrote me my policy in the very beginning if they were going to deny me for having a lift kit and tires and rims when I bought the policy it had a lift kit and tires and rims nothings changed.

I need help with this warranty for used car issue. I bought this warranty for my 2007 toyota prius . My understanding was that this warranty is for 48 month or 48.000 miles. Unfortunately I have a lot of problem with this car. First, the inverter cooling system, which the car was on recall anyway a few years ago, so it is originally was problematic. This bill was covered by the warranty company. It had some censor problem also they covered. The last one was the bearing which the warranty company refused to pay it. Their answer was that the car is not worth that money they paying for repair. It is not my fault that this car has so much issue. /spec the recall problem. I was not aware that the warranty company only taking the risk as high as the car worth. I ll try to submit a few pages of my paperwork probably you can help me out with the legal problems. I feel betrayed because I bought the warranty in order to pay the repairs. I don't understand what was the deal for me if the car worth $3000 and I paid $ 2021 for the warranty and they don't willing to help me. Also, I bought the same warranty for my other car 2 years ago. I never had to use it /yet/ and the warranty company never had to pay anything. Thank you, *** XXXXXXXXXX I

I bought an extended car warranty from Northstar by Revolos for my 2018 Chevrolet Duramax. The warranty was set to expire after a certain mileage. On 11/02, during a trip, the truck entered limp mode and I managed to get to a Chevrolet dealership. They ran diagnostics, cleared the codes, and identified an issue with the #4 injector but lacked the parts to fix it. The truck's mileage at the dealership was recorded. Despite the truck running, they advised that the #4 injector needed replacement. I continued on I-70 eastbound and stopped for the night at a motel with the mileage at 112,391. The next day, I drove to a diesel repair shop, exceeding the warranty mileage by just six miles. I contacted Northstar's customer service to explain that the issue occurred within the warranty period and couldn't be fixed due to part unavailability. However, they refused to cover the repair costs, stating the truck was out of warranty by the time it reached the repair shop, disregarding that it was under warranty when the issue was first detected.

Cracked block from overheating. Overheating issue not researched by dealer, RPM1/INDS will not address it nor cover a new engine. Bought a 2017 Polaris Ranger, used, in October. Purchased the extended warranty, basically was told no matter what happened, it would be covered. $2800 down the drain for this extended warranty. It overheated and the block cracked. No gauges indicated a problem, it was not low on fluids. The fan wasn't kicking on. The dealership (against our advisement) tore the motor apart and found the cam tensioner seized up. If that was the case, how were we able to drive it off the trailer at the dealership? Basically we have been told because we didn't change the oil, that they would not cover it. Not sure what the oil has to do with a cooling issue. We did not know how many hours were on it when purchased, so we were planning to change oil at 1000 miles, which we were shy of by 13 miles. We took it to the dealership on 3/10 and still trying to figure out why the cooling issue wasn't addressed. Apparently it is a known issue about Polaris and fans/cooling system having issues. We've only been contacted 3 times by the warranty company through this whole ordeal. An inspector was sent to dealership two weeks ago and no one called us after that. We ended up calling dealership on Friday to find out that it would not be covered.

The company failed to pay what was owed on the loan. We got gap insurance with our 2011 Kia Sportage. Account #XXXXXXXXXXX-NG Unfortunately I had to use it due to my car being totaled on 4/6. I gathered all information and sent it in thinking they would pay the remainder on the loan of the amount of about 2000. Since I was informed that I would get my money back for the monthly payments I made on the totaled vehicle because gap insurance has to cover from the date of the accident. when they finally paid out two months after the accident they apparently had decided to only pay $278 which is not anywhere even near what is left on the loan. I have called several times and been given the runaround I have been trying to get a hold of somebody named Nicole *** She has not called me back. They also will not email me the refund summary or give me a proper answer When I do get ahold of someone. The last person I talk to was Lacey who was supposed to call me back and give me answers and of course never returns my calls and still have yet to receive the email with the refund summary in it explaining how they found the answer as to the total amount that they feel is the suitable amount to pay back. The accident was not my fault and I should not be upside down on a car that I no longer have but they sure are making me feel as it is my fault. I am now stuck making two car payments a month since I had to buy a car.

Revolos Warranty is refusing to cover a cost of a repair under warranty and making false claims against me saying I was at fault of it. The issue is a cam lobe on my *** was damaged by a failing fuel pump and very obvious the fuel pump caused the damage and this type of damage takes months even without warning lights come one. The cam lobe has scoring on it from the fuel pump. In early January , I took my *** to the dealer for a check engine light no. They did not suspect a failed fuel pump at the time and filled the *** with oil and the check engine light went off. A week or so later, the check engine light came on and took it back to the same dealer. This is when they investigated further and discovered the fuel pump failed and had caused damage to the cam lobe. The warranty company is denying the repair to the cam lobe because they claim I caused the damage after driving from the dealer after the first time the check engine light came on. This is absolutely not true and they have no proof of this allegation. I took delivery of my car after the first visit because I was told it was fixed. The damage to the cam lobe was occurring over a period of time. They are in violation of their warranty agreement contract with us. The warranty is covering the failed fuel pump. The inspector they sent out also agreed with the dealer that the failed fuel pump caused damage to the cam lobe. The inspector was an independent inspector sent by the warranty company! I just want to have the warranty company cover this repair as it is a covered item under warranty and acknowledge that I did not cause this damage. I suspect they don't want to cover the cam lobe due to the labor cost of getting to the cam lobe and tearing down the engine. They are trying to find a way out of paying for the repair.

On 08SEP2021, we dropped the car off at the shop because we discovered the car running rough at startup and it seemed to be burning coolant and we could see the steam and smell the foul odor emitting from the exhaust. The car had *** miles on it. The shop performed the required tests to verify that the cooling system had no leaks and everything appeared to test fine. At that point, the shop determined that the engine needed to be replaced.Revolos required, with my approval, that the engine be tore down to find the point of failure. The shop tore down the engine in effort to find the failure. A point of failure was not evident at that point so Revolos concluded that there had to be a bad gasket and as such approved a claim for replacement of the gaskets for the engine re-assembly. They also replaced a cooling line for the turbo.The shop drove the car for 14 miles and determined that the car was fixed, we picked the car up on 18OCT at *** miles.We drove the car under the assumption that it was fixed. On 28OCT, we had to take the car back to the shop because we had observed the car still running rough at startup and it was still burning coolant. The car then had *** miles on it, meaning we had driven the car 320 miles.The car is still experiencing the same issues and has not yet been fixed. The shop tore down the engine again where a Revolos adjuster inspected the motor again and *** conclusion as the shop; the engine needed to be replaced.Revolos denied the claim for replacing the motor, stating that because we had continued to drive the car with the existing issues that it had caused the motor to go and need replacement. How can we be at fault for this when the initial symptoms still exist? The engine was in need of replacement from the beginning, as stated by the repair shop, and was not just a gasket issue.

I bought a Revolos policy to protect my 2016 Ram pickup. Truck had rear end issues so I took it to the garage to and began to file a claim. Was instructed to have the mechanic pull the rear end apart (without approving any work) and "give them a call to discuss the repair." I talked to 2 garages and neither said they would put the truck up on the rack, take it apart, make a phone call to a 3rd party and "wait." I instructed the garage (local garage in business for 40 years) to repair the rear end and document everything. I have pictures, I have videos, I have all the old parts. I told them make it right and I will discuss with the insurance *** what is or is not covered. Once I contacted Revolos, I was denied for 2 reasons. 1. They did not authorize the repair. 2. they do not cover "wear and tear items" After being told by 2 different garages that "these 3rd parties never pay for anything, that's why we don't deal with them," I did not expect 100% reimbursement. I was expecting/hoping them to look at the documentation, decide that if 3 of the 4 bearings were bad to pay for the labor (because to do the repair of even 1 of the bearings the entire rear end has to come apart) and the relevant parts in the parts rebuild package.Instead I was 100% denied on a ticky tac process issue. They never said the rear end didn't need work (I have the documentation to prove it.) I also tried to follow their protocol but 2 reputable garages didn't want to play their game for fear of not getting paid. Looks like to 2 garages with experience were right.Rather than discussing the ins and outs of the repair and what is and is not covered, I was given an outright denial on a "process issue"This is unacceptable. On their brochure which at the time of sale was the only thing I was given it says plain as day drive axles and wear and tear and gaskets. Bottom line is they are weaseling out of a rear end rebuild.

I wish I could give a date but the issue has been going on since the end of August and it has been a nightmare of lies and long answers . I had the car at *** for some repair internally . When I picked the car up the steering wheel was tight and the car wouldn't go into 3rd gear . They refused to let *** to cover the repair for the power steering rack or the transmission. This is where the first lie started they told me that I must take it to the same facility even though the contract defined a failure as one single part. The contract also said I could take it to any repair shop of my choice . After refusing then I asked that they help me find a repair shop that would do both . They refused and had the audacity to tell me it wasn't in my contract and I should read it . So that's exactly what I did and it said the opposite that I could contact them to find a repair facility . So after two weeks of calling it took me calling every hour until they transfer me to manager . She agree to let rack and pin to be fixed and then take the car to the transmission place . After the rack and pin I bought it to the transmission place and they said they would tear it down despite being cheaper to replace the trans with used . After such terrible experience with the advisor and having my car for two weeks he would not do the work . So I took the car to another mechanic for a second opinion and they said the same thing that the transmission shop and *** said that the transmission needed to be replaced do to a bad synchronizer. The mechanic tried to explain the synchronizer is failing but if he took it apart it was too early to show any major damage because the car is not grind so long as you don't force the gear when it won't go in . They check my fluid it is clear or no shavings . Yet I can't drive the car either and have been out of car . Nor will they tell the mechanics if the synchronizer would be covered or what they are looking for proof.

I purchased a warranty package with Revelos in October . My engine failed on 3/3 and needs to be repaired. It clearly states in my documentation that it is warranted. Ive been speaking with Revelos nearly everyday regarding this issue and theyre giving me the run around. They had to send an inspector out to confirm the damages and causes but did NOT communicate what exactly they were looking for and what they wanted the repair facility to do. After the inspector turned in the report they requested the repair facility take down the engine and send it off to a machinery to get inspected which costs thousands of dollars. After hours of being on the phone they agreed to have the repair facility take down the engine and have the inspector go out a second time to confirm the damages. (Mind you each time an inspector is requested it takes *** hours for them to go out to the repair facility and another *** hours for them to submit the report.) A couple days go by and the repair facility has not heard from Revelos so they give them a call on 3/18 to get an update only to be told they were waiting on part numbers which was not communicated. The repair facility provided that information. I spoke to *** in member services who assured me that the claim was authorized that if I called the repair facility I would be made aware by them that they were able to order the parts. That was false information. I called back and spoke with supervisor *** who assured me that it would be authorized by 6pm EST so the repair facility could order the parts before they closed for the weekend. I called back at 4:30 and was to by *** that she thought she had pull because she was a supervisor and it would not be approved until Monday 3/21 at 1pm EST at the latest. I called and and that was false information as well. Also on Friday 3/18 *** said it would be okay for the repair facility to call in to order the parts even though there was a chance it would be denied.

Jun, 2018 Diamond Contract RPM ONE Interstate National Dealer Services. Contract transferred to new owner. Full terms requested and not received Dec 4, 2021. I had engine failure on my 16' S1000RR Motorcycle and brought it to an authorized dealership and repair facility. Dec 10, 2021 Service Records requested, submitted, and approved. Dec 21, 2021 Tear down of motor approved by RPM One. Dec 23, 2021 RPM One Denied the claim due to an after-market exhaust system on the motorcycle, claiming it's for closed track use and an excluded performance modification in the Terms and Conditions. I disagree, stating that the region does not require emissions inspections, thus changing an exhaust is common and legal for street use, enhancing safety by alerting nearby vehicles. Dec 23, 2021 Called to request Terms and Conditions a second time; they were provided and outlined the claim denial reason. Dec 24, 2021 I was informed it's my duty to request Terms and Conditions from RPM or documents from the previous owner. I contest that RPM should educate me on the Terms and Conditions and provide those documents upon contract transfer, which I paid to process. I have records of all correspondence from the company, none included Terms and Conditions for the new contract holder. I believe the company is deliberately withholding adequate details on Terms and Conditions or coverage explanations for the specific vehicle. Before the motorcycle issue, I requested the Terms and Conditions from the company, which were not provided until my claim was denied. The company should provide the Terms and Conditions at purchase and when the contract is transferred to a new owner.

My truck has been in the shop tore down for over 2 months (6/12). Constantly getting ignored and denied for something that is covered. Since it's been a little over 2 months of my truck in pieces, I figured this would be the best outlet to resolve this issue, of trying to talk to someone higher up (manager) since I always get a member services rep that just basically tells me multiple irrelevant different reasons why they are denying my engine rebuild and also that they cannot provide me with the inspection report that they had done, which was also NOT given to my shop like I was told. I've put in multiple requests for that report, as well as for a manager to reach out to me. Not until 2 days (August 18th) ago did I, of course, miss a call. I called her (Dedra *** ((ext.***)) I believe, she was nice enough not to leave her name on the voicemail she had left me, but when I called back that is what I believe I heard on her voicemail). 2 days later still have not been called back. Which brings me to say my shops work order on the claim is for piston/lower compression rings allowing blowby... Which in my contract (contract number: XXXXXXXX) states that pistons and piston/compression rings are covered... The first time back in June we submitted the claim, they denied me because I have oversized tires.. at the time of purchase coming up on a year now, OBEE Credit Union did not ask for a inspection of my truck, nor pictures, nor asked if it was lifted with tires at all. So what do I do? I pay $150 out of pocket to get that optional coverage, resubmit my claim as advised by a member service rep to just be denied, yet again. I'm at a loss for words, paying for a extended warranty to cover issues like this just to be constantly ignored and denied what I'm legally owed, then also paying an additional fee to be covered to just be denied again. Reading all the complaints and even selling these as I work for a Credit Union, I'm repulsed on how you guys are handling this and I will be CC the attorney general and commissioner on the future emails after I file this complaint. Do the right thing. I am uploading the work order from my shop, as well as the contract with circled important parts showing it is covered. Thank you in advance.

Contract not being honored because of a receipt that they say is Necessary from 2017 to pay for repairs. Stay away! So disappointed. On 3/17 My repair shop called Revelos to let them know my car was there and to verify If had a Warrenty. They spoke with Brandon and he gave the okay to tear down the car and they would send out an inspector. I called Brandon and he stated he needed oil change receipts to be sent to him. I sent all of 2018 and 2019, but could not find 2017. The inspector went out and stated the car showed no neglect. Brandon from Revelos called me and stated he could not pay the car because I did not produce an oil change from 2017, referenced my contract that states "It is necessary for you to retain verifiable receipts". I explained that I could not find 2017, and what did that have to do with a repair for 2020 and their inspector said it showed no neglect. Brandon stated that the shop would have to tear the car apart more that they needed more information and they would not pay for that. I told them to have it done. Revelos sent out an inspector again and AGAIN the inspector stated NO NEGLECT, and again it was denied because I could not produce any records for 2017. I asked for a copy of all the inspectors report and was told I am not allowed to have those. I also stated that in the contact that they keep referring to it also says "No claim will be denied based on Your failure to properly maintain the Vehicle/Unit unless the failure was caused by Your failure to maintain the involved part or parts." As I asked management at Revelos about this they went right back to the 2017 oil changes. I stated that their inspector said there was NO neglect and I was told that the inspector doesn't work for them. What? Really you hired them for their expertise, they told you what they thought and you still denied it. The contract says Necessary not Required. According to the legal Dictionary Necessary means necessary adj., adv. 1) essen- tial. 2) less forcefully, it can mean convenient, useful or making good sense. Not required. I have put in over 30 hours trying to get this covered, paid for car insurance for a car we dont have, and my son was laid off due to what is going on in our country and can't look for a job because of no car. We are going on almost a month. Because of you I have now had to hire an attorney, which will be more money out of my pocket. I trusted your company and went with you in good faith.

Revolos refuses to honor my contract despite providing requested receipts and maintenance records. I am the one and only owner of a 2016 Honda Civic I leased in 2016. At the time the car had less than 10 miles on the oedometer. At the end of my lease I chose to purchase my vehicle and finance it through my credit union, who sold me this warranty (Contract# XXXXXXXX). I purchased the Ultimate Package for $1,500 in full as part of my loan because it covered pretty much any issue I could possibly imagine as my factory 30k mile warranty had expired. This winter my car threw some codes so I took it to my local Honda dealership and after their service department looked it over they sent me photos showing that there was an obvious issue with the turbine in my turbo. According to my contract, the tubro is covered by the basic service so this should have been no issue and when I spoke to a rep on the phone they agreed that this should be covered and asked for the Service department to get in touch with them to file the claim. The trouble started when the contact number provided on my contract did not work properly. After calling my financial institution that sold me the warranty, I was finally put in touch with a representative at Revolos who informed me that the contact info on my contract was no longer valid and was given a new number to call. The service dept. did not have an issue with the new number and was able to being the claims process. After a few days, I was told that the Information my mechanic had provided the dealership regarding my maintenance records was insufficient because he'd provided hand written notes I asked if I could reach out and have him send me a proper invoice and they said this was OK. After a quick phone call, he sent me an official digital service invoice that showed all records of maintenance he had performed over the lifetime of my vehicle in addition to PO's from his Oil supplier (As I requested specialized synthetic oil for my car this was my first brand new car and I wanted to take care of it). This information was emailed to Jennifer Westbrook for further evaluation and I received email conformation she had received it. I was told to allow 7-10 business days to for a response. After 15 business days of without a response, the service department attempted to get in contact with Revolos over their decision and had much difficulty in reaching someone over the phone who could provide an answer. Eventually they received someone who repeated the same answer as before. When I reached out personally, I was told that they were denying my claim because I lacked receipts with "Identifying information." I asked the service rep to clarify what that meant and was told that this info must include what they called " identifying information" about my car. I pulled up the receipt my mechanic had sent and discovered at the top of the document he has included my Car's make, Model and Vin number which is located right next to my customer contact information. When I contested this information, the rep admitted that she couldn't see the actual document and was just reading from previous case notes. She asked for me to resubmit my documents to the Teleclaims Department email. I still have yet to receive a response after two weeks and cannot get anyone to call me back. As a last effort I contacted ***, who is listed as the point of contact here on the Complaintsboard.com website. After 3 days I still have not received a response. This process began around the beginning of December and we are now halfway though February. I have been without my car for almost 3 months! I stopped driving my car the moment the warning codes appeared, gathered my records, and put the ball in motion as soon as I could. I've been dodged by service reps on the phone and via email for 3 months. I take care of maintenance records for our company fleet vehicles so I am not unfamiliar with the importance of retaining records for warranty purposes. The actions by Revolos are highly unusual and I will never buy another warranty from them.