Int*idprotect Mntr Svc review: Bogus charge on my credit card 96

OK, I just found it in my email history, now this is when things really get shady. Not only was it not a charge/service that was knowingly agreed to. It was an email that was generated and sent by the company informing me that: "Your trial period will last 7 days - be sure to visit your My Identity Protect page today to enable all your benefits. Here's to a secure identity!" No details about continued service or expected monthly charges. Go figure in the last 4 years this is the only fraudulent charge I have experienced. Here's to a secure identity!

I canceled the service after the initial free contract was fulfilled, they obviously haven't honored the cancellation, and have charged me for a service I do not want. I have to inform my bank and stop any further charges.

I'm so sick of this people taking money on my account unauthorize. I need this $ 19.95 to be refunded back to my account as soon as posible. No words can discrabe how upset I am.

The biggest problem I have when you, they always seem to have a high call volume. You can not speak to any one. Some one should be able to put a stop to this non cense, I know I work to hard to be given away my money like this.

Mvq*twenty4proplus (24.95) and int*idprotect mntr svc (19.95) showed up unauhtorized on my newest credit card statement. Wonder how they got my information.

I want this service cancelled ASAP. I did not authorize it. I cancelled out of Interity, Identity and International, #[protected]. Please credit my account with your charges.

Reply please.

Thank you for your kind attention,

Respectfylly,
Althea Soltis

They get you with a trial basis, but they do not tell you when you use any of there address search services that it is a trial. I did not see anything on the website indicating it that I was signing up fpr a free trial when I paid $5 to find an address that wasn't even correct.

Waited 10 minutes. Got CSR, they said it was their policy not to refund, but she would give me credits for more people searches. I told her it was fraud and there are areas on the internet regarding starting a class action lawsuit. She went to get a supervisor and then the music stopped from being on hold and disconnected the call.

Called Back again. Got confirmation from another Rep and the refund was made and she gave me a confirmation # for the refund and to expect it in 7-10 days. Will make sure to follow up on that

Just be patient and hold the line and do dnot back down if they say it is not their policy to give refunds. And if they do not then just join the group in a class action lawsuit

I put funds on my debit card to pay a bill, when i ws told that my card was declined by the cable co. After investigating my card transactions I was shocked to see I had been charged 19.95 by INT*IDPROTECT MNTR SVC . I dont know them and I never authorized their charging my account

got email saying thank you forjoining never did

GOT EMAIL SAYING THANK YOU FOR JOINING NEVER DID

Happened to me too.I got on the website and found the # [protected].I actually did get through pretty quickly by pressing #0 through all the menus even though they don't say it as a option.
The support tech was very nice and walked me through the on-line menus until I found the CANCEL SUBCRIPTION.(It's buried in there pretty good)There you can view past billings and cancel the ID PROTECT.She also removed the pending payment, no problem.

I know it's really frustrating when you feel like you got snagged into something and after reading all the comments I was getting pretty pissed too.I don't think it's right how they kind of hood-wink you into it, but you've just got to pay more attention dealing with this kind of stuff.I know I do.
Good luck!

A $19.95 charge has appeared on my credit card for the last three months. I did not sign up for the service and do not want it, and woulddemand they return these charges.

From June 26, 2009 through September 24, 2009 there has been an unauthrized charge from INT*IDPROTECT MNTR SVC, [protected] WA. on my Visa credit card through Nodaway Valley Bank, Maryville, Missouri. I did not order this service and belive this to be a scam or a fraudulent transaction.

please help me i also have this charge of 19.95 it happened when i went on inqubus(spell check) to find a missing family menber, i have no clue what the heck this is! please some one email me if they have a phone number i can call to so i can have a fit about this (acsewer@q.com) please help! this is a fraud!

they told me they can't find my membership # and then turn around and bill me again 4 days after saying my credit card # isn't in their system! i'm calling the bank tomorrow to put a stop to it. i've talked to them 3x and tried the site. i can't get this cancelled. it is getting expensive especially since i never authorized it.

This company charged my CC and I never authorized the charge.I called them and asked to get my money back but they said there were three stages on the website when I checked of on something and agreed to the charge when I got the discounted rate for the poeple search that I did online. I called my CC company and asked them to dispute the charge on my behalf and still waiting!

All the same things are happening to me, first after trying to find a misssing family member on intelius, I end up with this charges 24.95 from value max and then this 19.95 charge from id protect. Ok so i am new to the computer world of online buying things, but this is not right! yes maybe i should of read more but things are spread out every where and sometimes your not able to to see that those charges are ment for you and what you are trying to do. On any web page there is so much other junk you don't think it has anything to do with what you are trying to do, so it is very easy to miss those hidden charges. Like value max, I don't even know what the heck it is, come to find out it's for discounts on travel, gift cards, ect. All I wanted to do is find a missing person, so why the hell would want to pay 24.95 for some discounts, that i would never use, nor did I ever even knew about. All this stuff came from intelius, I think they are all in on this scam, targeting people like me, that really do know what they are doing. I have 3 babies under the age of 2 1/2 (twins) and I am on a very fixed income (no NOT welfare either) at least not yet. I just wanted to find there father who ditched use and split to Mexico. next thing I know I have over draft fees when I thought I had 50.00 in the bank, so thats another 35.00 I never had in the first place. THIS SCAM NEEDS TO BE SHUT DOWN! please tell me what is the BBB? Thank you!

I have had to file a complaint against this bunch on three seperate ocassions. I am hoping that the Complaint Board can help me get this resolved once and for all

hello guys

today 24/10/2009
i noticed this same people have deducted 19.95$ INT*IDPROTECT MNTR SVC
from my credit card i need my money back what do i do?

HELLO

TODAY I CAHECKED MY CREDIT CARD TRANSACTIONS AND NOTICED THAT A COMPANY :INT*IDPROTECT MNTR SVC HAVE DEDUCTED &19.95 FROM MY CREDIT CARD WITHOUT MY AUTHORIZATION ON THE 23/10/2009...CAN YOU PLEASE LOCATE THIS COMPANY AND GIVE ME THIER INFORMATION SO I CAN REACH TO THEM?

THANK YOU
JACQUELINE
24/10/2009

Same thing happened to me yesterday. I canceled this service that I DID NOT AGREE TO OR SIGN UP FOR. TALK ABOUT S.C.A.M. That's how companies like this make money- by HIDING CHARGES in the AGREEMENT that most people DO NOT READ because most of the time all people want is the service ADVERTISED. Let this be a lesson to all. The CROOKS are everywhere.

Same things happened to me. INT*IDPROTECT MNTR SVC I just called the support number and cancelled my service. I didn't read the fine print and they do this on purpose obviously. I paid 0.99 back in April for a promotional one time deal to find a number. Customer support said I had 7 days to cancel my memborship or I would be charged 19.95 each additional m0nth. I didn't get a refund either but they said I wouldn't be charged ever again. ###.

I have also found this exact transaction on my bank statement. I found it about 2 months back and told them I wanted it removed and my money back and they said they canceled the membership (that I never authorized). When I called back they said my membership was cancelled on November 1, 2009 bu I canceled back in September. It' all a fraud! The number is [protected]. I hope you have better luck!

What a load of horse ###! People work to hard to have money taken from them in this manor...I called them and itched a fit and finally got the money refunded. I was told they were protecting my identity but they had not even contacted me to get my ID information so they were not protecting anything, in fact they were the ones stealing money from me! This place is a joke and I can forsee them closing due to the complaints filed against them at the BBB. Everyone if you feel this is a scam please report it to the better business bureau. If everyone does then others will not have to go through this!

Thanks
Dasuha

Same thing happened to me. Found out that intellus charged me 24.95 and then the following week, INT*IDPROTECT MNTR SVC charged me 19.95. I called customer service for intellus and they went ahead a refunded me the 24.95. But, INT*IDPROTECT MNTR SVC would not. They said it has been 9 days since I had coverage and they only allowed me 7 days to cancel. That is full of crap! And, I told the guy that. He said he could give me credit towards more phone searches but I told him no thanks, so he could charge me another 20 bucks? I don't think so! They are scammers and if you don't then why don't t they just refund 100% of the money because of unsatisfied customers. Stand by your product - and return people's hard earned money back to the people.
With all these complaints - someone is scamming someone. Who do you think it is?

You know, I was just as upset as everyone here, but this was the same crap that happens with most of the online promotions, FINE PRINT. At the end of the day, it's a scam because they work very hard to hide the charges that will come if you don't cancel this hidden potential charge that you don't know anything about. The danger in "checking the box." I called and they are to refund one month. I didn't fight for anything else because I was so upset at them and me. I will file this as a lesson learned and not do this EVER AGAIN!

Company subscribes to IDPROTECT service for 19.95 per month without explicit authorization. I was charged for 4 months.
One can see from the complains board that this practice goes for years.
A legal action is necessary.

Mark Strikman

mxs43@psu.edu

Today I discovered this company plus 4 others where taking money from my checking accouont without my knowledge. One company, Budget Savers did cancel the withdraw and is refunding my money, as did MVQ Twenty4Prolus. However, in an attempt to contact INT IDProtect MNTR, I was put on hold for a great length of time and I finally had to hang up the phone. I then proceeded to contact them on their website, which is included with the link for ProtectMy ID, which, I found was a different entitiy. All I get is fraud listings on this company (if that's what you call it). Someone in Washington (State) needs to get these guys to cease and desist this illegal activity and refund my money. Now, if I cannot contact them, I'm forced to put a stop payment on the withdrawal for a cost or close my account. We'll see if I have the same situation with the remaining three companies. I just don't understand how people get away with this stuff!

I made one (1) request for information on a listing many months ago. Since then, I have been charged on my MasterCard USD 19.95 each month. I NEVER authorized such a payment. But, they have used my M/C without my authorization to charge me for a service that I did not ask for or want. It slipped by me until now. This is fraud. The FBI should be called in.

I had the same thing. I called the police and filed a fraud report. Bank said they have to have the fraud report before they can refund the money.
Called this number for Intellus- [protected].
They told me that it was my fault and that I received a bill every month in my email. I did not. They told me that they would only refund 1 month. I told him I have filed a police fraud report. Gee... I will refund your account for the last 3 months.
CRIMINALS! I asked the bank for a new card. FRAUD FRAUD FRAUD!
How can people work for smucks like them.

the company that is doing this is intelius.com if you signed up for a prople or backgroud check for anyone it was in your agreement when you sugned up. i got the same thing and called them and they refunded my money no problem.

Basically you all need to learn how to read. I just went through and made a purchase through their website and it was extremely clear that if I chose the smaller price that I would be signing up for their monthly service. Also how can you ### and complain that they are "stealing" money from you when you basically are all saying that it was happening for more then one month? It must be nice to have so much money that you dont notice $20 being taken out of your account. You all sound like a bunch of free loading cheapskates... lets try learning how to read and maybe you wont "get scammed"

Idiots.

Same thing happened to me. I had stupidly given my CC info to this company to track down a phone number. Then they automatically enrolled me in some program with a 19.95 per month charge. I called and only after making a huge stink about it were they willing to refund the 2 months of unauthorized charges and unenroll me from the "program" that I never signed up for. Totally ridiculous, scam, bad business, no matter how you look at it. I didn't see the "fine print" anywhere and frankly I doubt it was even there. Even if it was-- these people deserve to be prosecuted against. For those in the same boat: I recommend calling like I did. I have yet to see if they will *Actually* remove the charges from my account, but it should be appearing in 7-10 days. I told them I was recording the conversation and the guy refused to talk with me until I promised I wasn't recording it. Fine, whatever. Then I said - guaranteed them - that I was going to take this to the next level, that they'd be hearing from me again, and from my lawyer, if they did not remove every charge and unenroll me from the 'program' immediately. The guy on the phone went to talk to his manager for a few minutes (supposedly) and came back to say she had agreed. But who knows, maybe I missed some "fine print" in the conversation. I'll be waiting to see if the charge goes away or not, 7-10 days from now...

and look, i want to add: the fact that they agreed to remove both charges for me, both months of 19.95, is a tacit acknowledgment, I think, that they KNOW they are running a scam. It doesn't matter if there is some tiny print somewhere on that website. Good business means helping consumers make informed decisions. Bad business is trying to scam, trick people into doing exactly what this company did. Sure it's a fine line and we need to be "smart" consumers, but that doesn't excuse this company from being scam-artists.

Beware! Check your credit card statements carefully. If you see INT IDPOTECT. You have been scammed to the tune of $19.95 a month. Immediately call their [protected] phone number, (1) have them remove your name from their list and 2. demand a refund. Note: They will probably only waive their LAST charge. However, if you have multiple charges (that is, if you didn't spot the charges over a number of months) you are flat out of luck. They will not refund your money. The next step. Go to you Credit Card company and dispute the past charges. Bank of America has a policy that allows you to dispute a charge or charges, but only back 60 days. So, if those charges go back more than 60 days then you are pretty much screwed. The next step is to report the company to the Federal Trade Commission (FTC) your Better Business and your state's Attorney General.

i did cancel my service with them and they still charged me. thanks to mint.com i noticed. i had this happen before with privacy matters or something or other and i wrote to the attorney general after about 30 unsuccessful calls to the company and once the attorney general got involved it took two days to get my money back and i got a letter of apology!

This is Intellius's sneaky way of tricking you into buying this service when you do an Intellius Search at a discounted price. When you do a search on Intellius site and you get a choice of two prices a discounted one and a one time only charge DO NOT CLICK the discounted one. That comes with the automatic sign up for these services.

THIS IS FOR "U R WRONG", AND ANYONE ELSE THAT AGREES WITH BEING CHARGED BY "INT*IDPROTECT* MNTR SVC:

It is not legal to have a customer sign up for a service without immediately warning or informing the customer; such as some sort of notice saying " BEFORE YOU CONTINUE, PLEASE NOTE THAT YOU ARE SIGNING UP FOR A FREE TRIAL PERIOD, AND WILL BE SUBSEQUENTLY CHARGED AFTER THE FREE TRIAL PERIOD IS OVER!
The fact of the matter is that this is obviously an illegal operation. The small print is no justification for charges to a customer, that aren't any way relevant to what you're purchasing, or inquiring about. For ANYBODY'S information, I didn't visit the website until after finding the charge, and then visiting this site. It wouldn't surprise me if the user "U R WRONG", wasn't an angry employee, venting about complaints against the so called "company" they work for. It is so obvious that this is not the way you do business, from all the many complaints. STRAIGHTEN UP! GO LEGAL! IF PEOPLE WANT YOUR SERVICE, THEY'LL SIGN UP FOR IT, AT THEIR OWN DISCRESTION! That way everyone will be happy: the customers, the employees, and of course the people not wanting this service or the charges related to them.

shut up. that happened to me too but (haha) I had just taken all of the money out of my paypal account so it was a no go :)

I saved a $1.00 on the search but unknowingly signed up for idprotect. That has cost me $159.60 plus an overdraft fee of $25.00 because I didn't know they were taking my money. They tell me that it is all perfectly legal and there is nothing I can do about it. I am sending an complaint to 500 108 Ave. NE Suite 1660, Bellevue WA, 98004. Attention: Ed Peterson
Intellus# [protected]
Idprotect which is an Intellus company: [protected]

Read the fine print.