Menu
For Business Write a review File a complaint
Int*idprotect Mntr Svc

Int*idprotect Mntr Svc review: Bogus charge on my credit card 96

U
Author of the review
3:36 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Merchant Information
INT*IDPROTECT MNTR SVC
[protected], WA 98004

Country Code
US - United States

Original Acct # ************1977
Transaction Date 06/03/2009
Posted On 06/04/2009
Transaction Type Purchase
Amount $19.95
Currency US Dollar (USD)
Reference Number
24692169154000214313272

MCC Description
COMPUTER NETWORK/INFORMATION SERVICES

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

96 comments
Add a comment
M
M
Morpheous
Salt Lake City, US
Mar 15, 2010 8:46 pm EDT

These people are a total rippoff and should be prosecuted! Yes, I paid for the 95 cent low-level people search, but I DID NOT sign up for the "Identity Protect Trial". I READ the page, and I UNCHECKED the box where it said,

"Yes! Please sign me up for the fee 7 day Identity Protect Trial, If I do not cance; within 7 days my credit card will be charge $19, 95..."

The default setting on that webpage has that box checked, I read the page and unchecked that box. Now they charge me $19, 95 anyways. These people are criminals, and I will report them.

M
M
Morpheous
Salt Lake City, US
Mar 15, 2010 9:08 pm EDT

One important thing that I forgot to mention. The best thing you can do if they do not agree to a refund is to go to your Bank, and dispute the charge. A bank chargrback will put a strike against their Merchant account. The Merchant account is what allows them to take payments by Credit Card. Too many strikes agains their Merchant account, and they will loose it. Then they can't accept credit cards until they get another merchant account. So, hit them where it hurts. Dispute the charge with your bank.

T
T
tom4664
Minneapolis, US
Mar 20, 2010 2:19 am EDT

I am haaving the same crap and I didn't even buy from them I went through publicrecords.com and I did cancel with a total due .95 reciept and they still charged me 19.95 B.S.

R
R
RICK CUTSHAW
Lincolnton, US
Mar 22, 2010 9:27 am EDT

took a total of $59.85 from my turbo tax card, two are still pending on the 16th and 17th of March, and on the 13th of March that was declined.

K
K
KEVIN BALLARD
Newport News, US
Mar 30, 2010 4:54 pm EDT

INT*IDPROTECT IS A RIDER ON "INTELIUS" SEARCHES FOR WHICH THEY MUST BE AUTHORIZED TO DRAW BANK ACCOUNT INFORMATION WHEN ONE REQUEST A INTELIUS SEARCH, THEREFORE CHARGING UNAUTHORIZED TRANSACTIONS TO PEOPLES CREDIT CARDS. NO INFORMATION IS SENT BY INTELIUS OR INT*IDPROTECT TO CONFIRM CREDIT PROTECTION.
BY PHONE IT IS NEAR IMPOSSIBLE TO GET THROUGH-PUT ON HOLD!
CAN SOMETHING BE DONE TO RID THESE FREE RIDERS, THEY ARE RIPPING AMERICA OFF.
KEVIN

G
G
global.net
Rialto, US
Mar 31, 2010 3:39 pm EDT

The same thing happen to me. These charges just appear on my bank statement out of know where I'm like what the F***.
Never heard of the this company or spoke to anyone. Someone needs to put a stop to these S. C. U. M B A G'S. That goes to show that we really need to pay attention to what we sign on to and be more a where of where our hard working money goes.

Brneyes

S
S
sara
US
Apr 03, 2010 1:57 pm EDT

i do not understand how companies like this can continue to ripe people off even after there are so many complaints about them. i am one more person scammed by this company and it sucks.

Z
Z
Zackory
US
Apr 05, 2010 1:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I purchased a search for a person for 95 cents, for which they charged me. I never ordered this additional service. It was a trick and totally unscrupulous.

A
A
alsnes
US
Apr 17, 2010 11:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I found this charge on my checking account. Thank God there was money in there. Yeah it was ONLY 20$ But still today it is STILL 20$ I need my money for bills and general living. I contacted there Customer Service with nasty letter requesting my money back, and I will call then as well to get my money back ! This Company should be shut down! They SCAM artist!

C
C
CARLOS OLEGARIO
PH
Apr 22, 2010 2:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

i have same experience like other for 6 mos. now, i want to cancel my subscription same story when you link to the account manage still nothing happen. they still billed me on my credit card. how can we penalize them and refund our money to this INTELIUS.

CARLOS O.

P
P
peggy foret
Port Allen, US
Jun 13, 2010 7:55 pm EDT

cancel my account

I
I
Intelius_Customer_Support
Bellevue, US
Jul 08, 2010 7:42 pm EDT

If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.

However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.

Please call [protected] Monday – Friday 5am – 8pm PST. We will be more than happy to assist you with your account.

T
T
TIRED OF THIEVES
Tulsa, US
Dec 25, 2010 3:38 am EST

This is to the hot head who told us to take responsibility for signing up and not reading. I did sign up, I did read, I did cancel within the 7 day period, and I am still getting charged $19.95 from my credit card. THAT IS STEALING ! So you wake up and get your head out of your [censor]. Not everyone is as stupid as you think. All of these people cannot be wrong. THIS IS A SCAM TO GET YOUR MONEY. I dare you to try it through proper channels and see how many $19.95's they get out of your bank account.

P
P
patrick king
Orlando, US
Jan 14, 2011 6:32 am EST

i need you guy to cancil my service

O
O
Opie916
Sacramento, US
Apr 29, 2011 6:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

They hook you in with a .95 cent 'introductory' fee to due a search, then charge your card for a monthly fee. Never authorized it-and never gave them a card #. ###! Thieves Never again

M
M
mike heaton
crystalriver, US
Sep 30, 2011 4:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

i did not knowiley sign up for a $19.95 deal only a .99cent one time use, they make it very hard to cancle an account i dident sign up for iv done everthing it says 2 do & still cant click on the link below as they say, yes it is a scam what if i did not check my account id never know and thats what they count on im reporting them to the fraud dept first thing in the morning.

More Int*idprotect Mntr Svc reviews & complaints

Int*idprotect Mntr Svc - Unauthorized Withdrawal 91
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Int*idprotect Mntr Svc - unathorized withdrawal 9
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Int*idprotect Mntr Svc - Do not need this service 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Int*idprotect Mntr Svc - UNAUTHORIZED CHG TO CREDIT CD. 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Int*idprotect Mntr Svc - Thomas Dadalski 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Int*idprotect Mntr Svc - Stop 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Int*idprotect Mntr Svc - Unauthorized charge to Discover card 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.