Intuit’s earns a 4.2-star rating from 382 reviews, showing that the majority of software users are very satisfied with financial management tools.
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Unauthorized charges on my credit card
I was charged for not 1 but 3 copies of turbo tax and I did not even order it. I did order Turbo Tax (1 copy) from intuit.com last year.
Bad service
Intuit warranties the accuracy of their software and sells audit defense provided by a subcontractor. By accuracy, they mean that the software can add 2 & 2 to get 4. However, getting the right numbers in the right slots does not seem to be part of the warranty. Purchasing the audit defense is a waste of time and money. If any question arises from your...
Read full review of IntuitCan not reach support on line
Can not reach support on line from within Quick Books, which you are supposed to be able to do. Support at [protected] number does not have a clue what is going on. After I reported this problem to them it started working for awhile but now it won't work again. If you try to go to their website www.quickbooks.com/support by typing it in the address field you get the same error message. You get this: Cannot find "www.quickbooks.com" DNS Error - Server cannot be found. (This is exactly what it say. I did a copy and paste) If you go to www.intuit.com and follow the links to Quickbooks there is a link to support. If you click on the support link you get the same thing. It is tax season, before you go out and buy Turbo Tax and you want to import your Quick Books files you had better think twice.
The complaint has been investigated and resolved to the customer’s satisfaction.
Unauthorized credit card charges by quickbooks!
I have never authorized payment. Just like that quik books charged to my credit card. I have called the customer service, customer service asked me to if I wanted she can reverse charges. My question is why it was collected without my authorization. Wish some other company come up to stop quick illegal business practice.
Read full review of Intuit and 10 commentsBait & switch game
It looks like intuit has figured out how to make a little more short-term profit and drive long-term customers, like me (20 years), to taxcut or some other competitor.
I was comparing the deluxe & premier versions of turbotax 2006 on the turbotax web site. On their "choose me if" pages they stated that a buyer would have to upgrade to the more expensive "premier" version if they sold stocks, bonds or mutual funds.
In each of the past years, I have used "deluxe" and stock transactions were part of the year's income or loss.
This concerned me. So, I sent an e-mail to their tech support and asked if this were actually the case and I could no longer use “deluxe” if I sold stocks.
The intuit tech support reply contained the following quote (bad grammar & all):
"1. Yes, the deluxe version do not offer this feature. If you will try to access this on your product, it will ask you to upgrade to premier investment product.
2. There is a question on the deluxe interview that will ask you if you sold these items. If you will click yes, it will ask you to upgrade to premier investment product.
3. Yes, you need to purchase or upgrade your deluxe 2006 to premier 2006 to handle stock sale."
Turbotax.com/support
Respectfully,
Elmer l
Intuit tax products customer service & support
"revolutionizing how people manage their financial lives"
Stock transactions are a common item in today's income tax. Now they seem to have removed this fundamental tax item from the deluxe program, with no notice to consumers.
It’s like selling you software that is useless without the purchase of add-ons or having to pay to buy an activation code.
It's a version of the old "bait & switch" con game or the intuit tech support doesn't know what they are talking about.
The complaint has been investigated and resolved to the customer’s satisfaction.
i have been asking if I need to file for 2022. please answer me does
These people hold money and make us jump through ridiculous hopes. Telling me its the law, while NO ONE ELSE is asking for all the none sense they want. Such as a selfie ... I have been back and forth with them for a month, and they are still holding my money and making me beg for it ... ridiculous company. I would say I might even hate them
File # [protected]-- Claude Regimbal-- Not resolved Very bad service.
Mangement Supervisor was to call me. Bad response.
Personal Conversation Only.
Phone numbers Between 9a.m. to 4p.m--[protected]
[protected]
Have loyal Customer for many years and this is the worst i have treated.
i have asked both intuit and my bank to stop the payment for 3 year and still payment is taken. i am considering legal action
Mark Maudling
MPG Services
[protected]
mpgs247@gmail.com
I paid Turbo Tax $26.68 to e-file my state tax return. Due to a particular form in my tax return, I was unable to file it electronically and had to send in a paper return. I have been battling with Turbo Tax customer service who refuse to give me a refund for the e-file fee that I was unable to use.
I have NEVER been an Intuit customer. I have never used Turbo Tax or any of their products. So why do Intuit charges show up on my checking account? We had almost $1, 000 in charges via POS Debit via Intuit twice. Our cards were cancelled and reissued TWICE this year. It's happening again.
This is in response to your posting at Complaints Board. If you have any questions, please contact me. Thanks. Below is my posted response. I hope this satisfies you and earns your trust back.
Unfortunately, the TurboTax agent's response is incorrect and I apologize for that.
TurboTax Deluxe 2006 is virtually identical to the 2005 version. If you have investments like stock/bond transactions, Deluxe will work fine for you. Premier is ideal for investors who have more complex transactions or need additional handholding in this area. For example, you may wish to upgrade to Premier to get these additional benefits:
1. BasisPro - BasisPro automatically computes your cost basis for any publically traded security regardless of when you purchased it and regardless of any corporate mergers/splits/cash distributions/ spinoffs, etc. that may have happened since your purchase.
2. Additional guidance with regard to stock options and employee stock purchase plans.
3. Additional help and interview customization for rental properties.
Just to reiterate, TurboTax Deluxe will handle all of these security transactions and rental properties, but TurboTax Premier provides more help, customized interview and BasisPro to make these complex areas even easier to master.
I hope this information helps.
Bob Meighan
VP, TurboTax
Quickbooks is a rip off!
They constantly force the user to upgrade and the support desk says something different every time I call. I have spoken to several people who feel the same.
Read full review of Intuit and 14 commentsIntuit Reviews 0
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I feel your pain Terry. The biggest problem I have with this is not that I did not sign up for automatic renewals. The thing that gets me is the fact that since I purchased the software last year I had to get a new Visa card after I lost my wallet. I have never updated my account information with Turbo Tax since. How is it they have still charged my account with my new card number that they should not know?