Intuit
Reviews and Complaints

I cannot get any help with an email issue in QuickBooks. I do not think that I should have to pay to fix this problem. Prior to this, the technician would take control of my PC and fix whatever problem I was having. But no more! I guess because you are greedy and want all of the money and more you have discontinued those services.

I will never ever buy anything from Intuit again.

I have been an QuickBooks ProAdvisor for 21 years. 10 years under the name Executive Solutions, Inc. and 11 years under the name QBSolve LLC. The ProAdvisor membership includes the ability to establish a profile so that QuickBooks users can find you. Upon relocating to Florida, I went in to change my address so that users can find me. But evidently, Intuit has changed the rules for company names and will no longer let me use my company name. Their rules regarding company names say nothing about using QB. Says you can't use QuickBooks or Intuit in your company name. you would think after this many years of being a ProAdvisor that someone would have spoken to me about this. It seems there is no resolution to this issue and I have no way of contacting the corporate offices to file a complaint or get resolution.

I have been a loyal Turbo Tax customer since 2013. This year however, that has changed and I will never use your services again. Let me tell you what happened.

On February 20, 2021, I spent the afternoon on Turbo Tax going through my 2020 financials so I could submit my return early and knock that "to-do" off my list. As Turbo Tax does, the software offered to import my W-2, which is always nice. I did that and got a message telling me I had excess contribution to my HSA and thus Turbo Tax recommended that I withdraw the excess funds from my HSA. At the time I didn't understand how that could be possible because I only worked for 2 months in 2020. But I was busy with my new job and trusted Turbo Tax to know better than me. That is, indeed, why I use Turbo Tax: so that a trusted expert can guide me through an otherwise complicated process.

I added the task of withdrawing the excess HSA funds to my to-do list and on February 24, 2021 I contacted my HSA provider to withdraw the funds. My HSA provider told me they could send me the funds by check and that they would close my account. I figured that would be ok because I recently started a new job with an HSA so I figured: 1) no problem to not have this account since I have a new one, and 2) I need to withdraw these funds to avoid a penalty, per Turbo Tax's advice. As soon as I closed the account I realized I should take a deeper dive. I wanted to understand the consequences of closing an HSA.

What I learned is that when you withdraw funds from an HSA for a non-medical reason, the amount withdrawn becomes subject to income tax. What's worse, the amount withdrawn also incurs a 20% penalty. That was upsetting to me but I figured I had no choice since Turbo Tax told me I had made an excess contribution. That's when I researched the 2020 contribution limit: $3, 600. That seemed crazy because, again, I only worked for 2 months in 2020 so I don't see how I could have contributed the maximum amount and some in such a short time. I pulled out my W-2 and found that I contributed less then $900 to my HSA in 2020. That seemed weird so I decided to pull open my completed and filed 2020 Form 1040. Low and behold, the amount I contributed to my HSA in 2020 had been inaccurately listed as an excess contribution on my 1040.

I decided to contact Turbo Tax in hopes they could explain what happened and provide a means to fix it. I searched for an answer, couldn't find one, and submitted a support request (support ID [protected]). I spoke to Keith Smith who seemed confused and kept asking for more time to find my tax return and understand what went wrong. I understand the need to investigate so I asked him if I could call my HSA provider to try to reverse the account closure to avoid the tax and penalty on a withdraw I did not need to do. Keith promised to call me back but I never heard from him. I emailed him to no avail. Turbo Tax left me high and dry to the tune of hundreds of dollars. There's the $130 fee I paid to file my 2020 taxes. I'll have to pay another fee to amend those taxes since I did not in fact have an excess contribution to my HSA. I will not be doing that through Turbo Tax and expect it will cost at least another $130. I'll also have to report the HSA withdraw as taxable income on my 2021 taxes in addition to paying a 20% penalty. HUGE bummer. GIANT buzzkill on a weekend I was trying to get things done, not add more tasks to my list.

Turbo Tax, I know mistakes happen. No one can expect perfection and I don't. What I can expect, especially as an almost decade long customer, is that you would do the right thing and at least attempt to fix your error. I'm a well educated individual with experience in tax law and was able to unveil this error. I bet many of your customers rely on your expertise and would never have caught this error nor understood why they were paying so much for an error that was not their fault. Shame on you, Turbo Tax.

I have been on the intuit internet, have chat, tried emails given by their conputer, asked for a phone number . I have tried for over 1 1/2 hours.
I purchased a 2021 Desktop Pro Plus from Staples, planned on putting it in this week. I was charged for the payroll perscription on my credit card this weekend. I don't need 2.
I need a credit for the one they charged to my account. I did not authorize them to charge. me for the persciption.

I have contacted Bank of America about a fraud charge

Numbered boxes on the software do not match the boxes on my Teacher Retirement System of GA Pension tax form.
Example:
Tax form turbo tax
state and state id. 13 15
amount withheld 12 14
19
Software does not seem to understand the
operation of the Teacher Retirement System
of GA and keep asking to recheck. It is a fixed
monthly distribution.

I purchased and paid the annual fee for this program on Jan. 9, 2020. I cannot get into the program because it is telling me that my subscription has lapse. I logged into my account with QuckBooks and it confirms that the subscription is active.

I called the tech support line and spoke to some people in the Philippines. Who transferred me to a specialist group who tried to see me a support plan of $1, 000 for one year or $1, 500 for two years to deal with the data corruption. This is highly unethical and extortion to regain what I paid for. He kept asking how big my company was and how much data I had lost.

How about this? Make the program work (as paid for) and I will restore from a back-up. I have annual support included with my subscription.

I tried calling and was told that I cannot reach a person, but have to click help or F1 inside the program. Can you see the problem? I cannot get into the program. Now what?

Someone needs to email me: [protected]@gmail.com.

Intuit is now requiring that all users of Quickbooks Pro sign up for an Intuit Account! I do not want nor do I need an Intuit Account. I purchased the Quickbooks Pro desktop version because I wanted to maintain my privacy and had no desire to subscribe to the Quickbooks on line service. I do not use, nor do I intend to use, any of the Intuit on line services such as payroll. I am happy with what I purchased and will not be forced to sign up for something I do not want.

My desired resolution is that Intuit leaves me alone and lets me use the product I purchased from them without trying to force me to do something that was not required when I purchased their product.

Gary L Elmore

I filed an electronic tax refund with Turbo Tax on Feb. 1, 2020 and paid the fees. On March 1, 2020, I went back to the Turbo Tax web site to see why I had not received an notification that the government had received my return. I found my return open and needing to be finished. I filled out the form the same as I had on Feb. 1st, but when I came to one area, Turbo Tax refused to accept two numbers I was transfering from a receipt. After severaal attempts, I finished my income tax, but was told that I would have to print my income tax and mail it. I printed and mailed my income tax, but have not received my refund.

Company ID# [protected]
Case # [protected]
Case # [protected]

We notified (and supplied Quickbooks and Intuit Payroll Service) that our TAX ID/EIN # was wrong for Barefoot Bay Marina LLC. over 6 months ago. They asked us to provide certain documents in which we did and were told it might take 7-10 days before it was changed, but we could not fix it on our end it was an internal issue you guys would correct. After patiently waiting another 3 months we started the process over again (as year-end was quickly approaching) by holding on the line, being call bounced and finally after almost 2 hrs of holding a lady listened to my concerns and placed me on hold for another 45 mins and stated she documented all the information in the Computer and verified we had sent EVERYTHING required to get the correct EIN # changed as many reports such as 940's, 941's, 1099, W-2's had been already sent out even though they were never uploaded for our review. She then came back on the line and stated she spoke with a Supervisor who advised us to get our CPA to correct the incorrect fillings/reports and remail ALL documents and refile ALL reports out again and Intuit would reimburse us. See attached invoice. Keeping in mind this did not cover my time regathering all the information, contacting employees asking them to disregard the first W-2 and/or 1099 received as a corrected one would follow. It made the Company look very unorganized and many individuals had already filed their tax return. Needless to say it was and still continues to be a nightmare. The Unemployment Rate (%) for Barefoot Bay Marina LLC is not correct as we receive penalty notices every filing. The correct EIN # is [protected]. This is my last attempt to get this corrected before canceling all services for all 3 of my companies. As promised, I do expect to receive the amount charged (attached) reimbursed and 6 months of our Premium Payroll at no charge as this is the length of time it has taken and it's still not corrected.

*If by chance this email has been sent to the wrong place as I was given by Intuit Payroll Customer Service please forward to the appropriate dept or person to get this corrected immediately. Needless to say my experience with Quickbooks has been less than desirable!

Your prompt attention in this matter is greatly appreciated!

Kind Regards,

Misty Thornton, Owner
Barefoot Bay Marina
[protected]@gmail.com

North Carolina State Taxes were filed for Roger Whitmire for 2018. The amount due was suppose to be withdrawn from his bank account on April 14, 2019. He was charged a penalty because the amount due was not withdrawn from his bank account as stated on my receipt printout from Turbo Tax. We would like a refund of the penalty ($19). Tax preparer was John Cash. His email address is [protected]@comcast.net and home phone number is [protected].

We purchased the service over a year ago and have not been able to use it because they will not give us the License or Product #'s, due to the fact that the employee who set up the account is no longer with us. We have all of the purchase information, account number and all pertinent information but have been on the phone with them multiple times for hours, with no success.
This company is horrible.

I'm happy with QB Premier 2016 (purchased in 2017) but as a cash grab, you're taking away the bank download feature at the end of May. So now I have to upgrade to 2019 at the price of $499.99. That's my first complaint. My second is that I go online to try and do that and I see 60% off. Yippee! I'm a small business, don't want to pay $500 for something I don't need so 60% off sounds great. BUT that's limited to online versions and I do NOT want the online version. One, everyone I know who has it HATES it and can't use it when the internet or your site is down. I live in the country and our internet is always crap, so we NEED to have the REAL version. on discs I want QB Premier 2019 sent to me for $200.00 ($499.99 - 299.99 (60%). And I'd like to receive it by the end of this week. Please contact me to arrange that. OR I'd be happy if you could flip some switch that would allow QB Premier 2016 to continue to do what I paid for. Bank downloads are very important to me. I look forward to hearing from you. Thank you.
Margaret Conway (formerly of Cree Canada/Ruud Lighting - user of QB for over 25 years!, paid $600 per month for Enterprise version multiple user) Currently at Accurate Intelligent Doors Inc.
[protected] is my cell #

In February of 2019 we made an attempt to downgrade our subscription on account [protected] and the process was so time consuming, cumbersome and complicated that we renewed the same subscription in order to access our information and accounts so that we could file a tax return. The entire Quickbooks experience was in our estimation extremely unfulfilling and unprofessional. We cancelled our subscrition within the 60 day trial period and would like to receive a full refund of $540. Each time we attempt to discuss the refund status there seems to be a game of high and seek with whomever would be responsible for issuing the refund and the website indicates the refund must take place by phone. Finally after an entire month of reaching out we connected with a person relatively new and unfamiliar with the processes who was exhchanging instant messages with a "supervisor" that indicated a prorated refund would be issued. Please issue the full refund and do better at customer service and satisfaction when a person or entity is dissatisfied. Sign up and payment was simple but questions and refunds in nearly impossible and irritating. If we do not hear back and receive our full refund there will be continued expressions of our dissatisfaction on as many of the platforms that share our disdain. BE BETTER!

6 months ago we accepted a credit card for a phone.
We got all information intuit required - name - address - card # - expire date - ccv code - phone #.
Intuite approved the transaction.
6 months later, with oput telling us, withdrew the amount from our checking account saying the transaction was not approved.
Intuit supplied us with a statement saying the card was not stolden, not reported lost, no fraud on the card - just the the card holder said the transaction was not authorized.
Intuit has sent their team of lawyers to intimidate me and threatern a very costly lawsuit if I do not pay the transfer the full amount - all most $6000.00 now!
Intuit accepts no responsibilty for their approval -
They said my only recourse was to contact the customer.
Customer is not available and/or will not take calls.

Beware intuit does not have your back

In 2015 my company which is jackie's notary services decide to begin taking credit cards. I use it for about 2 to 3 months and look at my bank statement and intuit had place a charge for $8, 000. When I contacted the company they investigated found that the account was hatched into using my company name. I was told that they would rectify the problem. They told me that they would closed that account and about two weeks I could open up another one. I was afraid to fool with them again. They sold it to consolidate recovery and place it on my credit report plus raise the fees over $13, 000. No matter how much I complaint i'm told it will remain on my credit report. There is no notary service that charge $8, 000 for any services. I need help

We sold our business so I hit a support button in into to email the following

7 Sep, 11:08 am AEST

We have sold our business and no longer require this subscription, how do we finalise it please?

—
Submitted from: https://quickbooks.yourpayroll.com.au/ATO/48793/PaygPaymentSummary

TO WHICH I RECEIVED THE FOLLOWING

Brenda Nol
Brenda Nolan (YourPayroll Support)

7 Sep, 11:12 am AEST

Hi Samantha

We generally advise against cancelling a subscription because once you do this you will no longer have access to the information within the account, which may become an issue at the end of the financial year (eg. if you need to generate payment summaries for the employees).

Remember, there will be NO CHARGE for leaving a KeyPay payroll account "inactive", we will only charge if you actually 'pay' employees in a pay run.

Having said all of that, I can still go ahead and cancel the account/remove all access, I will however need the following information...

Business name and ABN
The request to come from a full access user on the payroll account

Regards
Brenda | Support
KeyPay
Webscale Pty Ltd

I THEN SENT

Samantha

7 Sep, 11:52 am AEST

Thanks Brenda,

Please confirm, as I no longer create a pay run etc, I will not automatically be direct debited? If this is the case I will leave it inactive, is there anything I need to do to make it inactive?

With thanks

Samantha Gerry

AND RECIEVED THIS

Brenda Nolan (YourPayroll Support)

7 Sep, 11:55 am AEST

Hi Samantha

No, nothing you need to do. As mentioned there will be NO CHARGE for leaving a KeyPay payroll account "inactive", we will only charge if you actually 'pay' employees in a pay run.

Kind regards
Brenda | Support
KeyPay
Webscale Pty Ltd

I HAVE NOW RECEIVED MY STATEMENT AND SEE I HAVE BEEN CHARGED FOR THE SIX MONTHS SINCE, AS THE BUSINESS HAD SOLD WE WERE NO LONGER USING THIS EMAIL.

AT NO POINT WAS I TOLD TO DO ANYTHING ELSE OR THAT THE SUPPORT BUTTON IN INTUIT WAS ACTUALLY NOT INTUIT.

I WOULD LIKE A FULL REFUND PLEASE!

I am a small business owner/sole proprietor of an Architecture firm. I was contacted by a client who was interested in paying my fee, or portions of it with a credit card. The fee was large and I had never used a credit card processing company to accept payment before - but I was willing to try. I opened a quickbooks online account and signed up for the credit card services. I admit, I signed the agreement without fully understanding that I was basically "co-signing" for the credit card purchase ... basically, I was on the hook for the fee if the client turned out to be a fraud or decided they didn't want to pay. However, knowing that these terms existed I did contact QuickBooks and asked how to mitigate my risk. I was told that, in addition to my design fee contract that clearly stated the terms of payment, I was to get a signature confirming that my client was aware of the purchase. They showed me how to get a time-frame off of the internet, verify the address and name that was on the card matched the address/name I was given, and I was told that the signature on the time frame would protect me from a charge back due to fraud. Additionally, my contract had terms that forced mediation/arbitration if my client was not happy with my services. So, with those two documents I would be protected.

I was not.

After receiving the initial deposit on the contract I used that money (about $12k) to pay my staff and consultants to start doing the work. After about 2 weeks of work my client started asking me to pay additional design related invoices out of my design fee - a clear violation of the terms he agreed to. He wanted me to send $15k to civil engineer. My red flags went up when he REFUSED to advance me the $15k (per the terms of our contract). Essentially he wanted me to take the $11k plus $4k of my own money, and send it to the civil engineer. I told him I refused to do that until I had the $15k in my account, and that I could verify the civil engineer's credentials (license), had a copy of their W9 and a COI. About 5 days later I get an email from Intuit indicating that the entire fee I had been paid was being chargeback citing "fraud". I was given the chance to defend against the chargeback, but none f the contracts I provided, and the signature on the time-frame were not considered valid by Intuit and they attempted to take back their $12k. Well, I didn't have it so the check "bounced".

I am now in collections with Intuit for the $12k. I have explained this situation to them, actually to several people, and conveniently, the conversation I had with them in July regarding my efforts to eliminate my risk with the signature line and the contracts was NOT in their records. They basically told me that the advice I was give was wrong and that I am PERSONALLY responsible for this $12k. The fact that this is fraud doesn't seem to bother them. When asked, Intuit said "I guess you could file a police report".

They have given me 14 days to decide how to pay this back. I can't. I have to declare bankruptcy or something. They offered a 10 month payment plan... so they want in excess of $1k a month from me to pay back funds they said I wasn't at risk of losing.

I don't know what to do. If I don't pay, I go to collections and my credit get killed. But I don't have any source of income to recover from this. And they don't seem to care that I am the victim of fraud using THEIR services, even after they assured me I was protected.

I will file a police report.

We have used Turbotax at least 10 years. Had trouble from the start with 2017:

1. Disk did not load easily. We could not get the thing to open up as in past.

2. Have 5 annuities to report, same each year. Had to type in name, address 5 times. Why is this info not imported?

3. For awhile it did not seem we were seeing a 2016 column which guides one to doing the 2017. At some point, we started seeing the 2016 info.

4. If eye doctor & glasses has to be separate from "doctors & dentists, " why
not list it FIRST when populating Medical Expense? I included eye related expneses only to have to remove and do separately. Very annoying.

5. Federal Review called for all the Car Donation info that was already listed in Deductions. Why?

6. Nowhere did I see the CPOIA IP PIN entry option...and I was allowed to E-File only to have it rejected due to no IP PIN. Then I had to hunt around
to see where it could be put in---little guidance here. Then return was accepted.

April 4, 2018 / 8:15 pm PST

Case #[protected] & [protected]

Intuit is an exceptionally poor company to deal with; which is a generous description "at best". As has been shared by thousands of unhappy customers on this site and others throughout the Internet Intuit provides little to no customer service, hides any of their customer service contact numbers from the public and if you are lucky enough to find a customer service number; expect that you will never make it through their customer call queuing system - designed to "weed you out" and make certain you will never speak to a living breathing human with the capability to address the problem or issue, no matter the causation or reason.

This company took a hidden fee from me by means of their own web site errors that would not allow me to successfully build the necessary customer profile to facilitate a credit card payment for the filing of an individual state return ($24.95). When this occurs on an e-filing your only option is to have the state fee taken from any refund you may be due but alas they have a hidden $39.95 fee to provide this service, in essence an "add on" fee on top of a fee, for the privilege of using your funds to pay for a filing fee, all because their poorly designed web portal would not allow a customer to complete the steps necessary to facilitate a credit card payment transaction.

After 2.5 hours on hold, seven phone calls being dropped or rerouted to non-existent extensions within their company I have officially come to the conclusion that they have "ripped me off" and given me no recourse to obtain any type of refund or remuneration for the errors they themselves caused.

Stay away from this company and its products for if you encounter any problem you will have no mechanism of resolution, which is the reason to use a credit card in the first place, to obtain some level of buyer protection - which Intuit itself will not afford you as one of their "despised & whinny" customers.