iPower
Reviews and Complaints

I have been charged 750.00 on my visa which has not been authorized because I no longer have an account with ipower. I attempted to call but am ony able to chat online. I attempted this, but it redirected me to a site which required signing up for a service in order to deal with the issue. This is unacceptable.

My business was the Kimberley Hearing Centre. I sold that well over a year ago.

In May 6, I purchased the domain name bsm396.com and subscribed to Business Starter in May 13. Unfortunanately, so far I cannot enjoy this subscription. I even cannot create accounts for my staff. The email account does not work, each time I try to log in there is an error message regarding my credentials. It's benn 3 months now and this situation is no more acceptable. I need it to be solved ASAP and I demand repair for the lost 3 months.

My gmail email address is [protected]@gmail.com and my Ipower email is [protected]@bsm396.com.

Because of horrible customer service and shoddy website, I am trying to transfer my domains to another host. I have been at for well over 15 hours trying to get my EPP codes emailed to me. They are stalling even after numerous live chat sessions.

I have had multiple chat sessions with them. I am specifically trying to transfer 7 domain names.

They keep stalling for some reason.

Do not buy any computers from this company I repeat do not buy they will mess you up? Placed an order for a computer and I paid for it with a credit card and then they put my computer on hold and say I need to repay. Needless to say half a dozen times talking to them and my credit card company that transaction is already been taken care of it's done deal it's processed but they said no we refused it. They said my payment wasn't good enough because they didn't trust me and they thought I was a thief and that I can't make a payment with a credit card unless it goes through PayPal. Very irritating. So now my credit card is on hold for 48 hours because they don't have anything that shows that it was refused. So $2500 in lingo. This is what they deed, I didn't do it they caused it before I started I read down and it says call your credit card company and let him know you're gonna have a transaction and I did. When I read that I immediately called my credit card company to let them know that there will be a $2500 transaction coming across and they said OK we'll put a note on it? I've always bought online but not anymore I go local go loco I'm telling you you'll get a better deal. If something goes wrong you won't have to send it back in you'll have somebody local to take it too? Buy local.

They did NOT transfer the domain and after 2 months they decided to cancel the domain and re-establish it in order to connect it to the server. I was NOT supposed to be charged anything! WELL - 6 phone calls and 6 offshore people who have ZERO idea WTF they are talking about later - I finally just paid the 8.99 so I didn't lose my site! They are USELESS! I will be looking into transferring ALL my 8 websites to a different provider. Any recommendations are appreciated. I have been a customer for 10 years + and this is how you get treated - unacceptable! This is why people can't stand offshore workers - they don;t get the issue resolved due to the language barrier.

I am the client of ipowerweb many years. My domain and hosting service were renewed every year. Last year, it gave me the renew hosting service fee was US$117 (sorry I forgot the actual fee). However, it was more expensive than the regular fee of my plan. I asked it by the online chat and it told me that the reason was the increasing of service. When I told them that my renewed fee was more expensive than the fee that it mentioned on its website, it reduced the fee (US$30) for me finally.
This year, my hosting service appeared the same situation . It mentioned the fee that was more expensive than its website again. Certainly, I will not be cheated again because I don't like to use the cheating provider. I will move to another provider at least I need not to care the invoice every year.
If you are using ipowerweb, I suggest you check your invoice carefully during renew.

I've been trying to get a refund of $176.23 from IPower.Com since June 14, 2007 for charging me for renewal of domain names that I did not want and did not request. Recently they put another $95.40 charge on my c.card for domain hosting of [my domain] that I had cancelled in June and that they "confirmed" at that time that I had cancelled! That domain name no longer exists on the web (or as my property) and hasn't since June 07 - so why would I pay $95.40 for web hosting it? I've written them a dozen or more emails so far and all I get is double talk and nonsense from them.

I sincerely believe they're just trying to Screw Me out of my money! They're obviously incredibly incompetent at IPower so I'm wondering if this has happened to anyone else?

Several months ago I had someone work on my website.. the set up an account at ipower to host. 1st mistake..i didnt get a copy of the website file from this ### John Zakahria.. Turns out he was an illegal citizen of the US. So, Ipower is hosting the site.. its running.. until a month agao when John Z was deported from the US. So, there goes my site..ipower suspends my site.. for non-payment (from john)..And they wont release it over to me .. I am the domain holder.. but not the acct holder listed with ipower.. F***King ###s! STAY AWAY FROM IPOWER THEY SUCK!

I've used iPower for nearly 8 years hosting my private domain which I use primarily as mail for myself and family. My last renewal for two years cost $166.80 on January 25, 2008. I received a notification that my account was past due on Jan 19, with a past due amount of $190.80.

Two things immediately stuck out -- first, my account should only be 'past due' on January 26. Second, I was expecting to only pay $166.80 -- not 190.80. I called iPower to find out what was going on, and they informed me that they were raising their rates on existing customers. New customers got the cheaper rate, but existing customers got the shaft. They never could explain how the figured my account was "past due", and the three different people I spoke to all seem to have problems calculating dates.

The only reason I found out about the $24 increase was because the credit card they had on file had expired and they couldn't run it through, otherwise I would have been charged the full amount.

I decided to move my hosting to a highly rated company called "iPage", who only charges $3.50 per month, but it turns out that "iPage" is a "sister" company of "iPower".

I called iPower sales to upgrade my webhosting. When they upgraded my contract to "Premier Plus" I lost the ability to maintain my website wtih their tool WebCreator (CM4all). After 2 hours on the phone with iPower tech support, I was told there was nothing they could do other than spend several 100 hours to rebuild my website. They had no backups or any way to restore the files. Here was the actual tech support reply -
Support ticket # 6182235 - Unfortunately, we are sorry to say that, there is no way to get the original CM4all editable content back. The CM4all record has been deleted somehow from the backend and hence it is not possible to restore the Web site in the CM4alll interface.

You need to re-create the Web site via the CM4all interface using the existing CM4all limited available on the account and rebuild using the existing content on the site at http://bsoulier.ipower.com/1801.html. As suggested previously, you should get a local backup of the Web site before beginning this process.

How's that for customer service?

On April 18, 2009 I cancelled webhosting, domain and domain privacy with Ipower. The privacy on my domain had expired the first week of April while I was on vacation. Ipower suspended my website. I asked them to unlock my domain, unlock my domain privacy and enable my domain to be transferred so I could transfer my site to another provider. On at least 4 occasions that have said my domain was enabled to be transferred giving me my transfer code.

I purchased a domain transfer elsewhere and provided them with my transfer code, that my domain and domain privacy were unlocked enabling the transfer. My new domain host has advised me on several occasions that the original provider has my domain locked and it can't be transferred.

Last night I wrote Ipower to enable the transfer. I received an email this morning to contact my registrar:

Registrar: TUCOWS INC.
Whois Server: whois.tucows.com
Referral URL: http://domainhelp.opensrs.net

I checked with the http://domainhelp.opensrs.net site that sent an email that my domain is still registered with Ipower. I called Ipower and asked to speak to a supervisor. I was advised I should receive a call in 30 mins. 3 hours later I called to have a tech rep say that no supervisor was available.

I made a complaint with the appropriate registration authority ICANN/InterNIC and the Phoenix, Arizona BBB.

I need IPower to release my domain so I can register with another provider.

Kathleen

I wish I had read these blogs before losing so much money to IPOWER. I paid over $1000 for services and domain and what did I get in return? NOTHING. For over a year and a half, I have been transferred to like 20 different people. I have even spoken to managers who promised to reimburse me for services that were never provided. I have been ignored and ignored. There is nobody to speak to that can acutally do anything? I have been searching for an executive contact information to speak to but I cannot find anyone who will listen. They just don't care. Recently, they kept charging my card for something (I have no idea) without asking my persmission. Because I called my CC company and said I never authorized this charge, IPOWER cancelled my domain. Can you belive that? I had pre-paid for 3 years and they were trying to charge me for something without my permission and b/c they couldn't get their money, they cancelled my domain! Does anyone know who I can call and inform of this atrociousness?
My goodness. They shouldn't be allowed to sell anything.

WE ARE HAVING MANY SERIOUS TECH PROBLEMS WITH THE IPOWER WEBHOSTING SERVICES. TOO MANY ERRORS WITH:
1. SYSTEM DOES NOT STORE SELECTED PASSWORD, AS A RESULT I AM FORCED BY YOUR SERVER TO CHANGE PASSWORD EACH TIME I LOG ON. DDMC - PLEASE CORRECT THIS PROBLEM.
I AM HAVING A HELL TIME WITH IPOWERS:

- UPLODED AND WELL DESIGNED HTML FILES ARE BEING CHANGED BY IPOWER SERVER: FORMATTING, FONT SIZE, IMAGES LOCATION ARE CHANGED AS SOON AS FILES REACH YOUR SERVER;

TO FIX THOSE PROBLEMS USING IPOWER FILE MANAGER TOOLS IS A MISSION IMPOSSIBLE. iPower provided HTML FILE EDDITING TOOL DOES NOT WORK.

I HAVE SELECTED 24 MONTHS, $3.48/M, PRO ACCOUNT, WITH FREE OF CHARGE DOMAIN REGISTRATION, WHY YOU BILL ME FOR DOMAIN REGISTRATION AND FOR 12 MONTHS ONLY ? THIS IS CHEATING BY IPOWERS.COM.

SOME SERVICES DO NOT WORK IN IPOWERS.COM - MANY ERRORS, SCRIPTING AND BILLING CONFLICTS, ERRORS AND CHEATING ...

I had been an iPowerWeb customer since 2001, recommending the company to friends, family and clients prior to my trouble with them a year ago. I originally signed up for a hosting account, to be used for hosting my website. I run a web design business and depend on income and leads generated from my website. Over the years, I had built up a following of visitors who bookmarked me for my portfolio as well as clever use of javascript and AJAX on my agency's website.

Last year, I decided to switch hosting providers to Eleven2.com as they offered a cheaper service and much better customer service. I took all the necessary steps to transfer my domains to the new registrar and hosting servers at Evelen2, which went without a hitch except that the confirmation email from iPowerWeb, for me to authorize the transfer, never arrived and they subsequently took my domain down. After some rooting around online, I was able to request that the email be resent. Again, it did not arrive.

My default email on the account was my personal email address - however iPowerWeb, I found out, had been sending them to an address I no longer had access to since I moved to a broadband ISP two years ago. Why they had kept my old email on file after I had changed it in my administration Control Panel, I have no idea. Keep in mind, I received all other correspondence from the company (including sales pitches) at my current email address.

After three time of having the authorization to transfer my domain fail, the domain went down for good. I tried calling the company but had to give up after waiting hold for hours. I hung up simply because I had other business items to attend to and literally could not stay on the line waiting for them to answer.

I tried to Instant message their customer service. Their chat window opened fine and an at-first friendly representative came on. I inquired about my domain, which was down by this point. She told me that the domain had gone into a 'grace period' since the renewal date had come and gone and wasn't renewed on time. She said it would cost me $200 to have the grace period status unlocked, and then I could renew the domain with them only. After asking why a renewal notice was not sent to me, she said it was sent out - but after checking the email address on file it turns out that it was sent to my outdated email address (again, my current email, the one I entered in the account administration form, was receiving sales pitches requesting I upgrade my account, buy more domains etc; iPowerWeb sent them to the correct address). I requested the representative send the renewal notice to my new email, the one they should have as the default contact on my account, and she says she cannot do that since the account is in a grace period lockdown. I explain that it was a mistake on their end not having updated my email address when I had followed the appropriate procedure to have it changed, and again asked her to resend the renewal notice email to me current address. She again denied me, saying that I must first pay them $200 to remove the lockdown, and then the renewal price, before she can update my account and correct the contact email (which should have been done before since I had filled out the necessary forms, and believed to be working since after I filled them out I began receiving sales letters from them).

During the haggling around with iPowerWeb, the grace period lapsed and the company immediately sold it to a third party that once I contacted them directly, requested I pay them $650 to have it transferred back. A Domain that I had owned in the first place, depended on for business and had won design and scripting awards and recognition, due to utter failure and dishonesty on the part of iPowerWeb, has been sold to another party who now uses it for cheap, SEO-driven sales.

I spread the word everywhere I possibly can not to use iPowerWeb under any circumstance.

I attempted to register four domains with these people. I was asked for my credit card details which I provided, but received a message that my card was rejected. I then registered these domains with other providers using the same card with no problems. When I received my next credit card statement I was not happy to see that iPower had, in fact, charged my card even though the domains had been registered by another company.

My attempts to get a refund were in vain, but that didn't stop them from trying to bill me a year later for the same domains - still hosted elsewhere!

They gave me the run-around about addresses etc, but when all the details had been given to them they then refused to even respond to my emails, and still have not made a refund.

What happened to this company? I signed up with them a few years back and they were fine. But now email doesn't work and I typically have to wait 90 minutes to talk to a human. I was having problems a few months ago. Thought Id wait until they moved my account onto their new platform. That was a big hassle in itself. Now its moved, and things have gotten worse. They wont tell me exactly when the account was moved, but it may have been yesterday. Thats when my email stopped working. All messages for me vanished into the ether for ~24 hours. No alert, nothing.

The first time I tried to call them today, I got a human within ten minutes. I was lucky. The other approx. six times I have called tech support in the last few months Ive had to wait 90 minutes. Doesn't matter whether its business hours or not. (This in spite of the message on their site saying they've hired more support staff. Sure doesn't seem like it.) I guess I should be grateful: At least the person I finally talked to was not in India. We thought things had been worked out, but no. I called again, tried my best to be cordial, and after about six minutes the guy simply hung up on me while I was in the middle of a sentence.

As I write this, messages sometimes get delivered and sometimes don't. Weird huh? They tried to blame it on sbcglobal, saying that sbc must have put a don't deliver tag on my mail. But the incorrect bounce-back messages say that ipower does not recognize the email account which clearly exists. And, as I said, sometimes a message to exactly the same email address is delivered just fine. Go figure.

Well, I don't want to figure any more. I am going to another hosting company. Ive only used four months of my one-year payment; but oh well. I cant deal with this company any more.

I am so disgusted --- I have over 10 sites hosted with them and I cannot get any service --their database structure is faulty and word press won't work on it --also have been trying for three days straight to get in touch with them and no answer either their chat or Phone! This is horrible -- I will have to talk each one of my clients into moving their web sites when they were not prepared for this expense!

I bought "WholesalePlus Reseller Program" from iPower. After then I tried to contact their customer support for setting up my folders. But neither any one was available on their given phone number [protected] nor I could find anyone on their so-called "24 hour live technical support".

Then I wanted to cancel the sale, but I could not find any one to talk to. I don't know there is any government or autonomous body to whom we can complain this type of scam.

Can anyone guide me.

Ipower (formerly Ipowerweb) has the most incredible customer service I ever dealt with. First of all it takes 30 minutes to wait until you are connected (sales dept average time is several seconds) and then you have most of the time a conversation with completely clueless person. A simple task takes forever (two months were not enough to change permission on ftp directory, I canceled contract before it happened).

Their technical and legal department don't respond or do it in 2-3 weeks and when they do the respondent obviously doesn't read what he(she) is responding to(I can't phantom that they are so dumb). But the best came after they deleted my files under pretense that I violated AUP which states along with a long list of reasonable restrictions the following:

- The Services are intended for normal use only.
- Customer shall not use any bandwidth and/or disk usage for materials other than the Customer’s Web site, Customer Content and/or Customer's electronic mail services.

To my inquire what constitute a "normal use" I get a very clear message - it is what Ipower thinks is normal. My pictures stored as a zip file apparently didn't qualify for "web content". It is clear that Ipower oversells disk space (I used less than 20GB of 300GB I was entitled to) and then eliminates those who use slightly more then they wish.

I hope I am done with them forever.

Even though I had to spend some time to clean the mess, I am glad that it happened because as the result I moved to Hostmonster and I am happy I did. Their technical supports responds either immediately or you have a clear indication how many people are in front of you and it never took me more then 3 minutes. Support is very professional. Cpanel has a lot of nice features and my only desire that they have a better mail interface.

From ipower web hosting I purchase a 3 year web hosting service for $200.00 with tools to build and edit a web site, and paid ipower $1200.00 to optimize it for the search engines and after the first year they move my site to a weaker server now it takes up to 2 minute for the page to open and they did away with my editing tools that they agreed to furnish making my site worthless after paying ipower about $1400.00. Need a web host PLEASE BEWARE I DID NOT!

H. L. Adams.