iPage
Reviews and Complaints

I had my site set to not automatically renew. Today I got a charge from paypal for over $550. I immediately disputed the charge. I attempted to contact ipage but its useless. You can only do chat and the person on the other end is intentionally useless. Ipage/Bluehost is owned by Clearlake Capital. Its hard to understand why a company as large as Clearlake Capital Group would allow subsideries to rip off customers. I have sent correspondence to Clearlake Capital Group to see if i can get some insight. I would absolutely recommend not to deal with ipage/bluehost.

Ipage hosts my website.

It was taken down without my request or permission on November 4th.

Their only "Support" is via Chat.

They have been giving me false information and have delayed rectifying the issue for over TWO WEEKS.

Their support team is worthless. It's no wonder they have discontinued the ability to actually talk with someone.

Dealing with them is insanity.

I have been unable to send, reply to or compose emails for over three months. My account apparently has been frozen. I can't even open up a chat. i have sent emails and tried using Facebook to contact Ipage with no luck. This idea of not having a phone number to call is a joke. Once again, a business shows they could give a [censored] about their customers.

I've tried for a month to contact someone to cancel an iPage account for an estate I'm handling. A year ago their compliance department was helpful and efficient in processing my papers managing the account but now there is no real customer service and no one replies. I waited 15 minutes - twice - for the Chat system and it doesn't reply.

They charged for ancillary services even though the domain isn't renewed although I've been trying for a month to get rid of the domain and cancel the account.

I believe that they no longer offer or perhaps can no longer afford real customer support and, for me, this makes them an unacceptable company.

Ipage no longer has any live persons to talk to on the phone. Just the stupid chats where you aren't listened to, aren't understood, and just repetitive jibberish. I have been trying to transfer my domain to get it docked with godaddy for over months. Ipage now says that it will not release it until november 2023. They renewed the domain right after I requested it to be transferred back in april 2023. They are refusing me any service to rectify this problem.

I paid for 12 months of a 2 GB upgrade – they only gave me 11 months (they downgraded me one month ago without my knowledge or consent) and refuse to give it back to me.

When I signed up with Ipage for a 3 year hosting package, they offered phone customer support and technical support - now suddenly they changed their policies, you cannot call them any more, it's only through online chat - NO WAY TO CALL AND GET TECH SUPPORT OR ANYTHING - the online chat is TERRIBLE, you have to wait AGES for someone to show up - and not only that, they are cheating people. I had paid $12.99 for one year of 2gb upgrade for email storage. Last month I saw that it was set for autorenew, which I did not want. THERE IS NO OPTION FOR A CUSTOMER TO CANCEL IT BY THEMSELVES, you HAVE to go to their online chat and ask THEM to do it. So on 16th April, I asked in online chat to remove the autorenew feature, but to make sure that they left the upgrade in place until it expired. What I didn't realize till today is that they removed the upgrade and left the autorenew in place. SO for one month, even though I paid for the upgrade, it was not on my account, I only got 500 MG instead of 2 GB. I didn't realize that until today when I logged into my account. So I have spent from 8.43 am to 10.25 am this morning, talking to TWO agents, first to Bindu, then Harkin, told them both the situation, and the first agent said OK, he'll put the 2 gb back in place until the end of this month (which is what I had paid for) but refused to do anything about the month they stole from me. When I said this is fraud, suddenly Ipage logged me out of chat, so I had to go back in, explain everything to the second agent, who said my email had the 2 GB - and I said YES BUT ONLY BECAUSE BINDU REINSTATED IT THIS MORNING. Harkin said it will be in place until end of this month, and I said what about the month Ipage stole from me? He said it's impossible to add one month on, that they will credit me for one month on my account to be used for future purchases. I asked how much is one month (out of curiosity) and I said I'll NEVER buy anything from Ipage again, and that this is fraud because I want my one month of storage that I paid for, I don’t want anything on my account as credit as I will never use it as I will never use Ipage again. Suddenly, my chat got disconnected again! Clearly whenever you say the word Fraud, Ipage automaticaly disconnects the chat. DISGUSTING! It's not the money, it's the principle - they canceled my upgrade WITHOUT MY AUTHORIZATION OR CONSENT and refuse to give it back to me. CHEATS, FRAUD, LIARS. AND YOU CANNOT CALL THEM, CAN ONLY DEAL WITH ONLINE CHAT, SO NOW I’VE SPENT TWO HOURS AND GOTTEN NOWHERE, EXCEPT THEY GAVE ME BACK THE UPGRADE THAT I PAID FOR THAT THEY REMOVED WITHOUT MY AUTHORIZATION OR KNOWLEDGE.

IPage did not send me an email to say my card had not gone through. There was no reason why it did not work as all funds were available. They only sent an automatic message to say funds were due. When I went to the account it said good until 2024 so I did not pursue it. Now I have not only lost my domain but my website as well. This is frustrating as I have been with them for over ten years.

February 2, 2023 (Timestamps are PST):

Unsatisfactory email response from the same agent following the supposed escalation of my lengthy chat support conversation/complaint/refund request for a 3 year period for website builder services that were not touched and that I was unaware I even had,...and logically so after having the associated domain moved to a free "parked domain" nearly nine months prior to the charges in dispute. The agent even admitted at timestamp 1:01 that, "I have checked your account and you have not used the Weebly Website Builder - Business".

If they had a customer-centric buisness, why did they not contact me proactively to let me know that I had unused services sitting dormant for so long and offered any assistance that may have been appropriate?

~~~~~

iPage Support

Chat Started

12:35 PM

Customer

Unsure why I received an email for Auto Renewal Notification for a 3 year tem of Weebly Website Builder - Business (payment [protected]) when I have had no active services for a long long time!

term*

12:36 PM

Customer

hello?

12:38 PM

Customer

anybody there?

12:44 PM

Customer

24/7 Support?

12:46 PM

Agent Connected

12:57 PM

Agent

Hi Customer, I apologize for wait time. Welcome to chat support, I'm Agent. I understand your concern regarding the charges. I will look into this right away.

Please authenticate your account by answering the security question, so that I can pull up the account details: What is your mother's maiden name?

12:58 PM

Customer

Hi Agent, mom's maiden name is XXXXX

12:58 PM

Agent

Perfect! I am doing a quick account overview. Please give me 2-3 minutes.

1:00 PM

Customer

Thank you. Currently my account is not accessible to me. Message is: " We have discovered an issue with your iPage plan that needs to be addressed immediately. To avoid a suspension of service, please contact our Member Support team today.

Many times, these issues are caused by outdated credit-card information, bandwidth constraints, conflicts with our Terms of Service or a membership expiration. "

1:01 PM

Agent

Thank you for your patience. I have checked your account and you have not used the Weebly Website Builder - Business so i have cancelled it from the account and activated.

Please check now.

1:07 PM

Customer

Does this reverse the charge I overlooked on my Mastercard from March 3, 2020? I can access my account now.

1:09 PM

Customer

I think my request to cancel the website builder may have been misunderstood or missed when I switched my domain from active to a holding account several years ago. I believe you will be able to confirm that I have not used these services that I was unaware of having paid for in March 2020.

1:14 PM

Agent

Your billing date is already outside eligible period so usually we do not refund for outside eligible period.

1:14 PM

Customer

Yes,that may be the case, however, this is not a new problem for me with IPage. There have been similar misunderstandings historically. The discontinuation of phone support is also not very reassuring. If I requested to move my domain to a holding account many years ago, why would I still want a website builder? This renewal notice really did catch me by surprise!

1:17 PM

Agent

I certainly understand your concern. Since you have not contacted us to cancel the Website Builder, it was not cancelled from the account so it's still added.

1:22 PM

Customer

This is not something I was aware of before, but it seems that many of the filed complaints that I page has recorded are due to unauthorized charges. https://www.complaintsboard.com/ipage-b121377#complaints. The services that were charged for were not requested and not used so perhaps you can put yourself in the customer's position for a moment and see what can be done please.

Why would I request to cancel something I was not aware of. The record of moving the domain to a holding account says it all.

1:23 PM

Agent

Nelson, the website builder is not yet charged so no refund available.

1:23 PM

Customer

I am taking about the past three years Agent dear.

1:24 PM

Agent

I see, let me check it for you. Please give me 2-3 minutes.

1:25 PM

Customer

Can you tell me what date the domain was moved to holding from active? I will try to locate the record as well.

Here we go: Domain Holding Account - Unix

CA$0.00

06/15/19

06/15/20

XXXXXX343

1:26 PM

Customer

(Sorry, not trying to rush you or to argue with you) I would not have made this request without attempting to also cancel the website builder. I really do believe this was an error on the part of the person I spoke with at the time of domain downgrade on 06/15/19. The domain itself expired on 06/15/20. Surely you can agree with me or even verify technically that I did not use the website builder these past three years. 😃

1:30 PM

Agent

Thank you for your patience. i have checked your and the website builder is not charges for last 3 years.

1:34 PM

Agent

And this year it suppose to be renewed but not renewed so there is no refund for it.

It just added for your account since 3 years

1:37 PM

Agent

It's been a few minutes since I've heard from you. Are we still connected?

1:39 PM

Customer

From my credit card statement: #### #### #### #### and from my account record: Weebly Website Builder - Business

CA$512.73

03/03/20

03/18/23

XXXXXX622 I'm afraid you are mistaken Agent. Really, if the website builder was not actively being charged then there would be no renewal notice. This is not personal of course but I am in the mood to take this further if you cannot assist with the refund that is ethically due to me regardless of IPage fine print.

Yes, well the chat-box cannot be expanded to the centre of the screen unfortunately so it makes things awkward.

1:40 PM

Agent

Of course! it was renewed 3 year before.

According to our refund policy, we do not issue refund for the old charges.

1:41 PM

Customer

But it should not have been. Why would I need a website builder for parked domain?

I will be adding my complaint to the many already published with the complaint board. I have no problem doing that next step at this point.

1:43 PM

Agent

I certainly understand your concern. I will need to escalate the issue to one of our billing specialists to check whether we can refund the past charges. They will be working on your issue and notify you via email within 24 hours.

Please hold on for 2-3 minutes while I create a case for you.

1:45 PM

Customer

Thank you for recognizing that I will not be paying any pending renewal at least and I honestly hope you have a lovely day. I will hold , thank you.

1:45 PM

Agent

Thank you for your patience. I’m glad I escalated this to the relevant department. We will make sure to notify you via email as soon as we have an answer for you.

Your case number is # XXXXX755

1:46 PM

Customer

That is excellent news and greatly appreciated Agent.

Agent

It's my pleasure assisting you.

If you have any further questions, please let me know, I'll help you.

1:48 PM

Customer

Thank you for your assistance. We can close this present conversation then. Take excellent care, Nelson 😃👍

1:49 PM

We have had ipage since 2016.. We built a beautiful web site that has continuously had problems uploading slow, backing up the data… (that we paid extra for) jet pack and site lock another $229.00) and they would tell us we need to pay more for backups so we did… then we had problems with plug ins, so we removed are hanged plugins. Then they stated up grade for this upgrade for that… each year we would upgraded and service got worse.. This time the site came completely down, one of their representatives went in a did something to earse our whole store catalog at christmas, finally I had enough asked tried to transfer my site to and other hosting company so that I can rebuild a whole store…. Again at christmas…... So this year is toast for my customers… I do a lot of live events, went to show a customer something on the web site and it was down again…. I just want to move to a professsional hosting company that I can have longevity with…and they have a loyal customer in me. If you are a strong product service, I will sing your praises…but if not I will make that known as well. Shame on them each year they as for more to upgrade and the servichce gets worse. And then they want to blame you. Or a developer. I have had several of their own techs say how beautiful my website was… and now nothing.. I just want a release of my products so that I can moved to my newwwwwwwwww hosting service.. Thank you.

This is very unprofessional and at a critical time of the ear. Christmas….. I just want to escape their claws and move my information o a credible sustainable company that will give me what I pay...

They either hang up or you cannot understand what they are saying

Or allot of background noise kids, dogs, tv, I think they have people working from home to be honest, and I don’t have a problem with that if they know there job.

My account was deleted due to failure to pay. I have been a customer for probably 20 or more years. I had moved and one email address was not updated which is just a backup email. They sent requests to update my account to that address. However, my account with Ipage has my ipage hosted email available. They never tried to contact me via my ipage email account or by phone. Now I am told I must pay 100.00 to get my data back. My account is payed in advance so it was hard to know when it is due. Poor way to do business with another company.

Hosting service is always buggy and not loading properly as well, They do not provide database access for my domain names individually saying that it is not possible, instead they installed phpmyadmin on one of my domains and asked me to access another domains database with the user name and password, which did not work when I tried. there are many issues similar to this and I requested them for a refund and they refused to refund saying that they only refund within 30 days, they waste a lot of time chatting and disconnect the chat without providing any solutions too. I have the chat records downloaded.

PS: I have 3 domain names there

We've used ipage as a hosting company since around 2016. We made the mistake to not do the appropriate research before paying for their services. Our website has always fluctuated in speed some days is so slow customers call us to complain some days it might work at the speed is suppose to. Many times the site would crash and stop working. We would need to contact customer services about the issues. They would say something is going on with one of the the plugs that they would take further look but why would there be an issue with a plug ipage is suppose to support & was suggested by their customer service. You can take a look over the past 5 years its a large amount of issues that have cost more time and money. Ipage customer service team is as bad as it gets. Representatives have little to no knowledge you can tell they outsource the calls to a call center and they just read of guidelines they are given because they dont help at all. They also email you and tell you they would follow up with 24 hours and you would need to do the follow up yourself if you want anything to be done properly. Many times our webdesigner Dana would need to reach out to other companies or go on youtube to try and find the solution because ipage customer service couldn't figure it out. Finally this year from all the issues we've had with ipage and how poorly the customer service is our graphic designer Dana said she was going to have to quit she couldnt do it anymore unless we were open to changing histing companies and using someone that had a better service and customer service that actually helped. We have  switched to Nexcess and its been night and day. The service you pay for actually works, it runs smooth, customer services gets back to you when you open a ticket and their knowledgeable. We are requesting from ipage a refund on the basis that we paid for a hosting site to work accordingly and also for customer service to be able to help when need it. None of those 2 things happened.

To whom this may concern,

I am extremely unhappy with your service provided.

For a few months now, our emails has been deleting itself. i have reported this before and didn't get any response.

This has continued and very important business emails are been deleted from our company email:[protected]@carews.co.uk. This is causing us to lose contacts businesses.

Our company is Care Wisdom Services LTD. We pay our subscription fee regularly and not owing any payment to you. Please we want the deleting of our emails stopped and all deleted emails restored as matter of urgency.

I look forward to this matter been resolved as a matter of urgecy to avoid continous lose of important emails.

Thank you

Please contact me on : [protected]@carews.co.uk

I found iPage was charging me for years so I went through the process to have them completely remove my info 5/20/2020. I told them to remove all my personal info and charging data. Now on 5/13/2022 they charge me almost $500. I immediately forwarded my previous email where they said they had deleted my info (and refunded my 2020 charge). Obviously the company lied about removing my information but since I formally requested removal 2 years ago...this has escalated to fraud.

To whom this may concern,

I am extremely unhappy with your service provided.

For 6 months now, my website is low and after numerous chats no one has come to a resolution as to what is happening with my site.

When I contact i page i am always given a case number and that someone will get back to me.

I was even cut off in the chat today.

I would like to speak to the owner of I page, not the small managers.

And I would like a full refund on the renewal made at the end of december.

Thank you

please contact me on : rosieantunes.[protected]@gmail.com

I filed an original complaint about iPage shutting all my websites down and disposing of my intellectual property content of which they had no right to dispose of! I have now found out due to information on this site that iPage have been scamming me too! They have been taking payments 2 to 3 weeks before they are due! Over the years that has made them a lot of money that they are not entitled t! Therefore IPage are just nasty criminal gangsters! I hate them and they need closing down!

I have been with iPage since 2013 including one site containing graphic cartoons from Facebook and ipage themselves among other American publications for public viewing!

On the 18th of July ipage said my credit card was declining payment and I maintained that I used 3 different credit cards and all 3 had been accepted elsewhere! 3 weeks ago a guy called me and he confirmed they were sorry it was their fault after all. I asked for compensation! He said he was not authorised to do this but a lady would contact me! On hearing nothing I sent several emails!

Then a lady contacted me to say I had to alter my website with the cartoons as it contains nudity! within 2 days, when I said I was seeking compensation she gave me 2 days to remove all my sites to another hosting company! When I raised the issue it was Saturday & Sunday she then responded by deleting all my websites!

I am distraught! On asking for the backups she said despite being aware of my disabilities it it my responsibility! Due to severe pain in my hands I am typing this with my NOSE!

I have received nothing but poor service from Ipage. I have had numerous problems that their tier one technical support cannot fix. Today suddenly I cannot Access my e-commerce web site today Also I can longer add any product images to my site. it is an e-commerce site. I am beside myself that this company even exists. Also tired of hearing a rooster crowing in their house when I call tech suppot.

I have spent 4 weeks developing this site, wasted time, energy and money

I had an iPage website hosting account since 2013 (username = messi4) using Frontpage extension. I renewed the account in 2019 expecting the same service, although early in 2020 I was notified that my Frontpage extension would be cancelled. I was able to use it intermittently until this July when all Frontpage extension use was blocked. I cancelled my account with iPage and acquired another website hosting service offering Frontpage extension. I also contacted iPage on 8/2/2021 requesting a refund of the remainder of my 3 year paid service. I was told by iPage customer service that I would receive $136 credit to my Visa charge account within 5 days but after 10 business days I did not receive it. iPage is responsible to credit me since I was unaware that my Frontpage extension would be terminated when I renewed for another three years. I don't like being lied to by customer service when told I would receive a credit. Your actions are proof of a less than honorable way of conducting business. I would never recommend iPage now to anyone, no matter what service you offer!