iPage
Reviews and Complaints

I would never sign up with this company for a web site. i canceled my account a year ago and they only cancelled part of it. The following year I was charged again for two domain names. They said they can't give me back my money, but next year it will be cancelled. so I am paying for something i don't need or want that I cancelled over a year ago

Hi, I was running a social networking website for more than 5 months. I was hosting with a small company and have started spending huge money on advertising my website . I was touching a huge number of page views and suddenly decided to move my website from the hosting company to IPAGE. After 3 days of being with them my website disappear. I have contacted the customer service and they said that their security specialist is working on your issue and we will get back to you. Instead of my follow up, they not restoring my site nor giving me my domain to host with some one else. So everything is dead for me. I have decided never ever in my life I will host with IPAGE nor will refer some one.

In November we were informed that we needed to pay our renewal fees for our website. We called with payment information to pay our fees. Today I checked our page and it wasn't there. I was told that it was taken down for nonpayment. Apparently the sales persons charged our account person for everything but our domain. Which makes no sense! So because of their mistake our website has been down and we were charged a fee to have the page restored. We had to pay for their mistake. This is poor business practice and I promise you that we will be changing our host site as soon as I find a replacement . The funny part is that I was told I had to pay a redemption fee, but iPage is who needs redemption for their mistake. Its a shame they don't hold your clients in higher regard...

I wish I would have found this site before I signed up for iPage, I never would have gotten into this mess. Now I'm afraid of what I'll have to go through to get my domain name when we leave them.

I cannot even begin to express how much of a "living hell" kind of experience I have had with iPage when I stupidly tried to switch my web hosting to them. Between the gross misrepresentations (ie: lies) and gross incompetence and unbelievable lack of communication between their own people/departments, it's a wonder they are able to stay in business at all.

It's a very long story full of incredible ineptitude and pure B.S. on the part of iPage, but bottom line is that I now have NO websites until my former web host can reinstate them in "the next few days" for an extra $150, since I cancelled that account after iPage's "concierge", Omar sweet-talked me into NOT canceling my iPage account, which I stupidly agreed to... BUT THEY CANCELLED IT ANYWAY 2 DAYS LATER AFTER I HAD JUST CANCELED MY OTHER HOSTING ACCOUNT!

This was an incredibly miserable and expensive lesson, and I realize now that I should have done more research before making such a terrible decision to go with iPage. They truly suck in every way possible.

I purchased a complete Website Hosting package from them in January 2013. It was supposed to be for $1.95 a month - well when they got finished adding up all the "extra" services the annual bill came to almost $300.00. Well by that time I was pretty much all in - so I went ahead and purchased the hosting service and extras for 2 years (they gave me a bit of a price break.) It's now March, 2013 and I just realized my Website is down - when I called Tech Support at iPage [protected] to see what the problem was - I was told that my domain has expired, and is set for deletion. Well, as a newbie with this being my first Website - I am thinking something is wrong somewhere as I just purchased everything I needed to have my own Website for 2 years! After numerous calls, and a bit of arguing with upper tier support personnel - they were initially willing to let me walk away as a very dis-satisfied customer who informed them that I would blog, and tweet my ### off about their poor service, product, etc. as well as hiring an attorney to sue them - they finally admitted that they had made an error. Well the Mgr. in Sales who identified himself as the "top manager" told me this error would be corrected and my Website would be back up online "instantly." THAT WAS 2 DAYS AGO! I JUST CALLED IPAGE AGAIN TO GET A STATUS REPORT ON THIS ISSUE/TICKET AND NOT ONLY DID I SIT ON HOLD FOR 15 MINUTES BUT THE LOWER LEVEL TECH WAS RUDE AND ASKED ME IF I WAS GOING TO CONTINUE TO CALL ALL DAY LONG ABOUT THIS ISSUE. I told him "yes if that's what it takes for me to get my Website back up online!" I am very dis-satisfied with iPage - and will be looking for another host as soon as I re-gain control of my domain! They can suck my big toe!

Formerly i was webhosting client of iPage. Since they wanted to dramatically increase my subscription amount i decided to go to an other host. In an e-mail i sent to their support on 24th of January I declared that:
"From: Kállai Szilárd, Vitis Aureus Bt. Date: 2013/1/24 Subject: Re: Payment due for abyssclimbercom account on 1/29/2013 To: iPage
Dear iPage Support, Due to highlí increased prices i decided no to renew service with you. My pages are under migration now to the new host. Please let me know if i would have to do anything above non-paying for your service.
Sincerely yours Kállai Szilárd"
In spite of my message - that remained unanswered by them in a sneaky way - i found that iPage somehow could manage to debit my Paypal account again. I can not imagine how could they do that. Perhaps they had my account details from a year ago?
To summarize i did not ordered the renewal of their service, and did not allowed them to debit my account. Somehow, however, they have stolen my money.

Ipage has a real problem with their log in and prompt responses.

They send a link: http://us-mg6.mail.yahoo.com/neo/launch?.rand=9ogmp1nibj4c6#
They have a code which is given to access the promotion

When typing this code it, it responds
Incorrect code. Please try again.

All I can expect is they do not have a handle on their programming in this world with over night security updates. Sad. Login has been a problem for site owners.

This is a reply I sent to an email I received from Ipage.

To say that this is an "inconvenience" is saying it lightly. Do you think I paid you $400.00 for 'Custom Website Design Service' as a gift? (Like Merry Christmas?) Where I am from... "It is called THEFT!" (LIKE TO STEAL!) (Take without permission) For you to say that YOU (NOT ME) canceled the product and do NOT issue a refund. Is out regress to say the least! Maybe if you could look at the calendar you might see that December 21, 2012 is TWO days away. NOW I DEMAND A REFUND OF MY $399.00!

Thank You,

Gene Collier

-----Original Message-----
From: [protected]@ipage-inc.com [mailto:[protected]@ipage-inc.com]
Sent: Wednesday, December 19, 2012 3:26 AM
To: [protected]@verizon.net
Subject: [P10433927000000000] customwoodsigns4youc / Refund Inquiry

Hello,

Thank you for contacting Support.

We apologize for any inconvenience this may have caused you. I could see that you have been charged for the product 'Custom Website Design Service' for $399.00 on December 11, 2011. However, we have canceled the product 'Custom Website Design Service' on December 21, 2012. We do not issue refund towards the cancellation of the products.

If you require any further assistance, please feel free to contact us. We are available 24x7. We are also available through chat at: http://www.ipage.com/chat .

Sincerely,

Melvin Smith
Customer Support
===============================================
I beg your pardon:

From,
http://www.ipage.com/controlpanel/BillingConsole/statement.bml?UserName=ipg.
customwoodsigns4youc&RebillID=[protected]

iPage Payment Receipt
Username:
customwoodsigns4youc
Account Information:
Gene Collier
Inscribed Custom Wood Signs
6424 Burdock Drive
Santa Fe, TX 77510
[protected]
[protected]@verizon.net
iPage
10 Corporate Dr
Suite 300
Burlington, MA 01803
[protected]
Reference # Item Original
Amount

Received Renewal Date Status as of

12/18/2012 Date Paid

[protected] Custom Website Design Service $399.00 $399.00 12/11/2011 PAID 12/11/2011

Payment method: Credit Card (ending in 3580)

This report reflects receipt/payment activity recorded by iPage on your behalf as of 12/18/2012 for the payment listed above. It does NOT reflect the status of any other payment.

If you have questions about our billing policies, please review iPage's Terms of Service agreement or contact iPage Help Center (Toll free:
[protected]). Thank you!

Prepared 12/18/2012

Yesterday, 10/31/12, iPage experienced a complete outage for approximately 60 minutes, both on my websites and theirs, including their control panel, FTP transfers, email, etc. When I called and asked them about it, they denied that they were experiencing any outage and said the issue must be on my end. I immediately confirmed the outage with an associate in London, who also uses iPage as a host. I called back immediately and the phone was busy; it didn't even put me into a hold queue. That was the first time I've ever experienced a busy signal from their call center and this was at 5:20 AM CDT - not exactly peak calling hours. I found this extremely coincidental that they should experience such a overwhelming call volume at such an odd time at the exact same moment I was experiencing my "imaginary" outage. As soon as the outage was resolved, I was immediately able to get through to a support tech. Again, I think this is beyond coincidental.

When I called to inquire about the outage, the exact time, the duration, the reason, etc., I was told that they hadn't experienced any outage, and that my incident was resolved. I wrote back and called several more times to discuss the issue, and each time they denied that the outage took place. I asked them to escalate the incident to a tier 2 tech and they refused. I asked them forward my request to their network and system monitoring department and they refused. It wasn't only that they gave me inaccurate and patently false information, it was also that the attitude of every tech support person was that I must be some idiot who didn't know what I was doing. The first tech support person asked me to try bringing up CNN.com, and when I did and explained to him that I had at least a dozen or more active, open websites on several browsers, he suggested that I reboot my computer. I'm surprised he didn't ask me to make sure it was plugged in. I've worked in technology for over 25 years, including both in a data center doing system and network monitoring, and also as a sales person selling system and network monitoring software to data centers exactly like iPage.

I am convinced that their denials were an iPage management endorsed, systemic misrepresentation and falsification of the events, and subsequent coverup in order to protect their uptime statistics. Because they use uptime statistics to sell their services and products, this policy of giving falsified information to paying customers is nothing short of fraud.

I cancelled my hosting service with iPage within a few hours and I would advise anyone considering iPage as a hosting provider to choose another more reputable company, with better technology, better tech support, and without a company policy of fraud.

I was never able to even get into this website I paid for...customer service kept sending me to the same place where you had to log in which I couldn't do because the person who set it up for me could not remember the password! I have since paid for two years for NO SERVICES! And they tell me the only way I can stop it is to log in and change my payment plan! Since I can't log in, how is that possible? These people are thieves!

Steer clear of these thieves. They are controlling their web presence both on and off their website. They have created numerous "review" sites on which they give themselves glowing reports. When you sign up for webhosting, the very first thing they do is have you select your domain name. Later when you find out that you've been shafted and want your money back, they will refuse to refund $15 for the domain name claiming they can not refund it. They get $15 all for doing nothing but trying to screw you over. They sell you hosting but fail to mention that if you don't buy a security certificate, every browser on planet earth will advise surfers to stay clear of your site. This isn't just back-handed, I'd say it's criminal. Their advertised price of $3.50 is only if you commit to several years of hosting. If you want to try them out for a shorter time frame, double the price. The support staff is in on the grift and have all their responses spring loaded. You'll get double talk upon double talk. These clowns deserve worse than being run out of business. Someone there needs some jail time.

This company is horrible! They illegally billed my card even after they had confirmed that they would not renew my account, per my request. Since their system defaulted back to auto-renewal, I had to email them on 5/8/2012 to request that they cancel my account which was due for renewal on 5/30/2012. Now they are telling me that because they already billed me, they could not issue the refund. --- They might have made a mistake; however, after I sent them a copy of their (IPAGE) email confirming that THEY would NOT RENEW MY ACCOUNT, they still refuse to issue a refund. By refusing to issue a refund for unauthorze charges; which ipage was aware that they were not authorized to make, they are commiting theft, plain and simple. Do NOT do business with this people. Additionaly, their costumer service is also below average. They respond fast; but, their responses are somewhat poor on most occasions.

Their advertised refund policy is bogus...read the teeny tiny small print! I don't remember it there when I purchased their hosting service but it is there now...even so, their tactics are questionable. I paid $114.80 and soon after decided I had gotten in over my head and requested refund. They only refunded $54.00? What a SCAM. I am guessing that is how they stay in business. The add ons I signed up for were for the sole purpose of promoting the page ...the page that never existed? I have filed a claim through Paypal...Also, noticed that they had already been posted for a renewal fee? Thankful I noticed that...so canceled it. If you get scammed by these people and you used paypal be sure to check for other fees they have set up to take from you!

These people are crooks. I came across some website on the Internet that rated web hosting company's and IPage got high marks. What a crock. There web site states anytime money back guarantee. I signed up for there $3.50 a month web hosting package only to be charged annually and then subsequently another $399. I called to immediately cancel and was given the run around. They told me that they will start the refund process, whatever the hell that means. Afterwards I googled IPage customer complaints and read all the horror stories. I am on the way to my bank to dispute charge and change my credit card number. What a bunch of crooked. In all my 42 years of being alive and getting customer refunds, I have never heard anyone tell me in a very vague and ambiguous way that there is a refund process. Either you refund the money or you don't. They could even tell me the amount of the refund because they aren't refunding anything, they just tell you a bunch of made up ### in an attempt to steal your money. Someone should take the owner of this company out in the parking lot and shoot him in his mother ###ing face. They are all crooks. Stay away.

DO NOT USE IPAGE. USE ANYONE ELSE BUT IPAGE.

THEY ARE THE WORST WEBHOSTING COMPANY -BE WARNED!

THEY HAVE HORRIBLE CUSTOMER SERVICE & THEIR WEBSITE IS TERRIBLE I WAS ON HOLD YESTERDAY FOR OVER AN HOUR 4 TIMES, TRYING TO TRANSFER MY DOMAIN, WHICH THEY ARE BLOCKING ME FROM DOING IT. Again, this is my 3rd day being on hold, because IPAGE can not give me my EPP address.

they do NOT know what they are doing!

They failed to keep our site secure. The breach is due the the hosting software they offer to users. It attracts mail bots and iPage shuts down our site including our e-mail accounts. They know of the problem but refuse to address it and force us to find a solution. This is a problem well known to them your they fail to address it.

I purchased a hosting package from ipage.com based on their advertising. It sounded like everything I needed to get started online, but to my dismay, what they offer is definitely not what you get. They use words like "free" and "unlimited" but once you give them your money, that is far from the truth. You dont really get what you need to make a quality website, and everything costs more. I thought I had done research but what I did was fall for a huge scam. I am waiting for my refund, and after reading their policy, it states that they may or may not give you all your money back. I will wait and see, but fraud would be the only accurate word that goes along with ipage.

I began web hosting with this company last year (2010), since then I have had nothing but problems . One of which was when I attempted to purchase a new domain through their online interface. Something was wrong with their system and it said there was an error and that the purchase of the domain did not go through, and to try again. Well, I contacted support to make sure what their system was telling me was in fact the case. The lady I spoke with told me that there had been no new domain name purchased and that I would not be charged.
I took her word for it, and kept a record of our conversation. I took my business elsewhere and had no problems. The next day iPage charged me for the exact domain I attempted to buy, that their system told me did not go through AND that their support rep ALSO told me didn't go through. So I contacted them again, thinking they will see I took measures to prevent this, and look at the records, and refund my money. THEY DIDN'T. They said they couldn't refund the money for a domain I bought. I explained and explained until I was blue in the face that there was an error when I tried to purchase it and that I contacted support as soon as it occurred to avoid this very thing. I even showed them the records of exactly what occurred- BUT THEY STILL WOULDN'T REFUND MY MONEY. Not only that but they were horribly rude. I spoke to several reps and they all said the same thing- "sorry. you bought it. there is nothing we can do." I contacted my back and submitted proof of all of the above. They refunded my money.

Next, I learn that iPage suspended my hosting account. I contacted them again. They said that since the bank issued a chargeback for the domain name I tried to buy (that they wouldn't refund my money for) they suspended my hosting account which was paid in full until September 2011. I contacted them again, and got the exact same response as every other dealing with them. "sorry can't help you". They could not explain how my whole hosting account was shut down over that incident of attempting to buy a domain name... all they would say was sorry too bad nothing we can do. The made it to where I could not use any of the domains I had paid them to host. Visiting those pages showed the sited were shut down. I have no idea how long it had been this was. I contacted them again, and told them I moved my domains and that I was no longer doing business with them. They quickly told me that there were 4 months left on ly hosting account and that I would not receive a refund for the remaining months- even though I never asked for a refund. At that point I just wanted to be done with them, and stop having to waste hours of my life trying to get things straightened out. I told them they no longer had permission to use my credit card and that our relationship was over.

Today, they have charged me another $166 for another year of hosting... for an account they suspended? and yes I contacted them and they said they need a few days to look into it.

This is BY FAR the worst company I have ever dealt with. They don't just have BAD customer service, it is down right horrible. I cannot help but think the only way they get customer is to steal money from them. I am shocked that any company would treat their customers the way they do. Without customers- there is no business. I am very mad about this.

Anytime money back guarantee never applies. I signed up for the service, after an ichat with a rep. he claimed they had a 'state of the art' drag and drop web site builder, but could not allow me to look at it without signing up. also said there were a lot of specials that had to be signed up for at the time i subscribed that would be no longer valid if i didn't buy them immediately on signup. Also assured me that if I wasnt satisfied, they have the unconditional money back guarantee. If the site builder was not good, I would cancel He said, no problem. money back guarantee. Unfortauntely for me, I did not save that ichat transcript. I wisened up after that.

Welllll... the site builder is Weebly, which anyone anyone can get on Weebly's own site. It certainly isn't 'state of the art'. If I knew it was Weebly, which I already tried, I never would have signed up. So, I cancelled, in less than an hour. Turns out, 'refundable' is a relative term defined by iPage. They refunded less than 50% of what I paid, claiming the rest was for 'products'. I did a dummy potential sign up and on none of these 'products' does it say they are not refundable. (privacy protection, e-mail, etc.)

Also, they may that hosting is $3.99 per month, but that can translate into well $70 for 60 minutes of hosting at least according to them. It was 'pro-rated", I guess per minute of use.

iPage is a rip off. If you want to throw money away, send it to me instead. At least I would put it to good use. This whole ordeal is for a web page for a new rescue foster organization that helps strays and shelter e-list dogs and cats. Where we are non-profit, iPage is all about the profit, even if they have to mislead and steal it.

Ipage are a bunch of lying cheating ###s.

I was looking to set up a site for our bar in China and Ipage seemed to be the internet's choice. Before signing up, I contacted Ipage and asked them if there would be any server issues when creating a site in China. They said 'no'. This was a lie. I paid the money and spent a week building a site with their archaic tools. I published the site and learned fairly instantly that I was unable to access it. 'This site is blocked' I thought to myself. I contacted Ipage who spun me a lie about slow response times in Asia. I did some digging and discovered on Wikipedia's 'blocked sites in China' that most sites hosted on Ipage are blocked in China. So common knowledge then and something I can't imagine Ipage being oblivious to. I showed Ipage the site and they told me I would have to sort it out myself.

'Right, that's enough, cancel my account and give me a full refund' I told them. Not that simple apparently. Now they want me to pay for the domain name that would have been free if they hadn't lied to me and I'd set up with another company.

Ipage is awful, the tools are awful, the 'award winning customer service' is awful and the business practices are downright illegal. Plus, if you don't want 1/6th of the population of the world to be blocked from your site you might consider signing up with someone else.