iQor Holdings
Reviews and Complaints

I joined iqor march 7th I was let go on the March 11th I was humiliated by the company and harassed by the employees plus the security guard also physically attacked me while I’m pregnant I been with iqor for 6 years I was threatened that they will take physical action if I don’t stop talking to them and one employee dropped my water cup to the ground and water spilled everywhere on me the trainer tiara delayed my training by not responding to it support because she was high off of drugs along with the other employees she disgusted me by hovering over me and making me smell her fishy private parts and I was also made aware from the manager that men was lying to them and saying I’m making them feel uncomfortable and asking for food tiara also comforted me asking me do I have a sexual attraction to the other employee who was lying and another employee Alton he tried to asked me to give him head while I was waiting for tiara to fix my computer issue 😣 the manager Ron addressed our class as pest when they barely have employee’s as it is . Also I banned from the property for trying to open the door to use the company’s bathroom the security guard fought with me to close the door me from using the bathroom I had to go number 2 . Transportation to get to Carowinds blvd is a hassle n especially if they see I have no ride of they was going to suspend me they could contacted me personally through email or my cellphone that night or the day before I came in to avoid conflict since the training was virtual and we didn’t have to come in the building until 11am and she was made aware of the trying class issues

I worked at iQor for just only two months. I finished the training together with my co-worker. But when I reached the production, we have our team leader which always extend our working hours without any additional pay for our salary. He always extend 2 hours for just a meeting regarding with our account. And we thought that it's overtime or paid but it's not included. I left the company due to the medical condition, the stress that I got from the team leader. Some of our team leave the company without giving any resignation letter. And their reason was because of our team leader for being toxic. Well, I decided to submit my resignation letter and she accepted it. We processed the immediate resignation. But when it comes to clearance she mentioned that I still need to wait for her text message to be able to process the clearance because she still need to wait for those people who needed to sign my resignation letter. I agreed, but it took more than 15 days to inform me to process the clearance. She just waited to finish the month of December so that she can get her bonus or incentives. Because we believe that if she have any agent who left the company or who submit resignation letter, she can't get her incentives. She also did this to my co worker.
I just wanted you to know that this is not good for your company. The employee can report this to DOLE. And it may affect your company. I hope that you will work for this or going to do some actions. The name of the team leader is Jeffery mortera at iQor santa Rosa and the account is metro by T-Mobile. From December 17 2018 that I submitted my resignation letter, until now (February 11, 2019) my Certificate of employment was still on process because of my team leader.

I am sending this email complaining about the illegal use of drugs at your Miramar center. I went to pickup my daughter Sunday 11/05/17 In was appalled that someone was smoking marijuana on your promises, I don't believe that employers should bring illegal drugs to work and ever since I have been complaining, I just been getting the run around. I realize there's no oversight and nothing is being done to fix the situation.I'm sending this email because if there's not going to being done about this I will take it to the media! Ms . Johnson!

Today I purchased one of these packs from a local CVS. The expiration date was not till September 2017. When I opened it and started eating it I did not notice that there was mold on the cheese. Please email me back with what you are wanting to do to rectify this. This is not something I am okay with as I spent time and money in a product I expect to be held to higher standards.

Hello there,

I bought this printer at 13.03.17 from Madhyamgram, Kolkata 700129 (Hitch Solutions). I am using it officially for billing purpose.

From 20.05.17, my printer is not working. I called to the customer care, one executive came also. He told that it is a regular fault and my product is under warranty so no need to worry. They will take care of it and make it done. Now the second folk came, he found that the MPCA Chip burn without opening it. But I didn't saw any burn parts of our printer. So much funny and [censor]ing excuses the executive gave me that I have to click a snap and then I can see the burn parts. Do you guys send magicians to us to solve our issues?

I trust the company name so I bought it. Not for this kind of ignorance. My case ID: [protected] - BJVB1559

Then I called again, it's not my fault and my printer is in warranty though I told them to send an engineer and make my printer well n good, I am using it official purpose so I will pay them. Because it's my office, I need to make bill each and every day. I told them I will give the voucher or cash also. Now they told me I need to pay first by on line and then they will come and fix the issue. Do you really have any idea what the [censor] is doing by your employees? First of all my product is under warranty but it's urgent for me so I agreed to pay but they ask me to pay it as upfront. Why do I pay upfront? When I told them that I am going to the consumer forum, he told me I can do whatever I want, HP didn't bother.

I​ ​had a talk with Nupur Das, she told me that she was going to send me a quotation, they called my office number and told they have some issues, and going to send me the quote soon. But till the next day she didn't get time to send me the quotation. After I mailed to the service head, I got the quote, but here they want the payment first and they want to read me the terms and condition. I didn't find it any where it is written that I have to pay in advance for the product with id in warranty.

I can't use the printer for 20 days. I am very much disgusted with HP service.

Do you care about your customers like this? I need an urgent response from you. Hope like your employees you didn't tell me that I can do whatever I want.

Hi lbc,

I just want to lodge a complaint regarding your customer service representatives for giving false information, for dropping the call and for being rude. I ordered a product from shopee for a present and was shipped last sun - 7/05/17. I was expecting that i'll receive the product on tuesday as it is usually 3-5 business days, but it was delivered last mon 08/05/17. Lbc went to our house but no one received the package, as we weren't expecting it. That night, I called your hotline and was promised that it will be redelivered on tuesday, I didn't go to work just to wait for the package but your courier didn't show. Then again, I called your hotline and said that it will be redelivered if not on wed, it could be this thursday or friday. I have been calling lbc for a total of 6 times and all the representatives that i've spoke to are giving different information. One said that it will not be returened to seller as there's an escalation made. But, upon checking website, order status for my package will be returned to shipper, as courier attempt to redeliver it. But again, I make sure that someone will pick it up for me. It seems that your courier are also making false report on your end just to say that they did their job. But it seems that they didn't. I'm just frustrated with the customer service I had with your representatives, to think that i'm calling from cavite to manila using a long distance call. Can't they even think the inconvinience it has caused me. By the way here's the reference number : [protected]

I worked for Iqor for three months... in those 3 months there was numerous illegal business practices from not paying employees for all hours worked nor not given lunch breaks even though you worked an 11 hour shift but Iqor believes you should only be paid 7 hours of your shift. When you go to management they say if you don't like our company policies there the door. If I remember this is America and all the hours rendered should be paid. Iqor believes if you are waiting for a call to drop in you are not working and should not get paid. If you are going to the bathroom you should not get paid or even if your in a meeting with management for a meeting you should not get paid.. my paychecks looked like 89 hours of regular pay and they only paid 5 minutes of overtime... but I have 9 hours of overtime but Iqor disagreed after receiving 5 paychecks that had these discrepancies I walked out because management said they had the power to do this... I disagreed and joined a class action lawsuit to get all my hours paid for even overtime... there are more than 3000 people in the same boat... I google: Iqor V. And saw that Iqor get lawsuits left and right for illegal business practices... Shoots v. Iqor... so do your research before working with Iqor make sure they pay you correctly for all your hours worked for them. Iqor is a crooked company and will screw you over if you don't watch for all the illegal business practices.. Iqor has lots of contracts and Iqor makes millions a year but cannot pay employees all hours worked... I remember  Iqor didn't want to pay 20 of us for training but when we got mad they said your checks are being printed... that was the first red flag... but more came after that... and remember I walked out and two weeks later Iqor sent me a letter saying I was terminated but that was incorrect I walked out because of all the illegal business practices that they pulled... pay your employees all hours  worked that includes overtime, cleaning your work station or going to the bathroom etc... minutes and hours to be paid... don't work for free...  I was hired on for 12.50 an hour full time when I asked to get reimbursed for all hours they said there's the door if you don't like our policy... this company will nickel-and-dime you... soured image of the contracts they have with Verizon, AT&T, MetroPCS, T-mobile, Sprint, Conns etc...

I am receiving 4 calls a day that come from this number, on both my home and cell phone numbers. No messages are left. They call at approximately the same times each day, plus or minus an hour. I have never received anything from them by mail, only this constant calling and not leaving messages. I wish for it to stop. I have read where they have had huge lawsuits filed against them and they lost. One would think that would stop their abusive practices.

What a nightmare of a company iQor is. I was hired there in July 2014 and started in August, and I didn't even last two months there. First off, the pay is terrible for the collections work you're expected to do. They start you off with $10 an hour, when most call centers pay at least around $11.50 an hour. Second off, iQor hires a ton of people every week, and most either quit soon after or get terminated. Third off, they're very misleading about job responsibilities and how much of a chance they're actually willing to give you before they decide to let you go. I was at work before time every day, and never missed a single day either; I also worked quite a bit of overtime. I was always polite, courteous, and eloquent with customers - even when they verbally abused me. None of these things seemed to matter to iQor, and the company seems far more lenient towards impolite and rude employees than employees who make other mistakes. One day after I was working, my boss called me over and told me I was transferring too many calls when I shouldn't have, and saw this as "call avoidance." Even though it wasn't, I just thought my job responsibilities were pretty much only processing payments and scheduling payment arrangements, not these other tasks which seemed much more oriented to regular customer service. After this fiasco, I was taken into a small room, and given a "final warning" from upper management, even though I didn't have any other warnings prior to that. I knew the writing was on the wall then, but I was stupid and decided to stay there for the time being anyway. A couple weeks later, I was reprimanded again and brought back into the small room once more, this time for not stating and asking the full balance on every call. I was reminded that I was being paid (horribly) to collect money, and that they were going to suspend me and have a corporate review before they decided to terminate my employment. I had it after that, and I quit immediately, I wasn't going to let them waste any more of my precious time or mental well-being. It would have been different if I hadn't been doing my job or goofing off all the time, but I was essentially fired for superficial and minute details. I admit that I wasn't a perfect employee, but I was always on task and collecting money, and my final collections stats were $1, 200 collected per hour and an average call handle time of 230 seconds, which wasn't bad at all for someone who wasn't even in their regular position for a whole month. iQor also made it out like they were giving people six moths to a year to really do the job to a tee, but they sure seem to be adamant about the hire-and-fire practice. I wasn't the only one wither, another girl from my training class was let go after three days on the phones for having too high of a handle time and being "too nice" to customers; iQor just views their employees as completely disposable and doesn't want to really invest at making them efficient. I was also stressed out constantly on this job, I caught a very bad cold in the workplace and I also had a scary atrial fibrillation attack after working there a few weeks, due to stress and dehydration. iQor also doesn't give any vacation, sick time or paid holidays; they give employees two weeks vacation and sick time a year, but you have to make it all up, so you're not really getting any; so, say goodbye to your downtime! I don't mean to come off as a disgruntled employee, but iQor is a really terrible company, and I'm sorry I even wasted my time and health working there. I thought I would have been given more of a chance to get where they wanted me to be, but no. Anyway, I was very relieved after I quit, I didn't want to be unemployed, but I just felt totally free and at peace again, it was a blessing in disguise really.

Calls 3 times a day or more from [protected]. Will not stop. We do not have unpaid debts. This is absolutely ridiculous.

I keep getting phone calls from this company, 8am till 8pm every day, monday to friday, 4 to 6 times per day. the phone number is [protected].. I don't owe any money! I want this stopped emmediately! enough is enough! I am getting sick all because of all this harrassing phone calls. if this doesn't stop, I will end up in the hospital or dead. that's how stressed out i'm getting. my nerves are on edge now, all because of this harrassing phone calls from this number.

These people call my house all day and all night and they on't tell me anything except they have a personal file to discuss with me and then ask for personal information which I don't give to them.

Today Eric asked for my postal code and tried to pronounce my street name. When I asked them I asked "why, when you called me, do I then have to verify it's me you called" to which Eric said "well, I can see we're getting no where here tonight" and hung up on me. This is about the 237th time they have called my house. sometimes they call me and i answer to find no one on the other end of the line which is extremely annoying after midnight. The number that calls is [protected]

some idiot keeps calling our home demanding to speak w. family members. at least 3 to 5 times daily.
they will not state what type of company they are or why they are calling.
they do want financial information however. oh please let me just get that for you. they said that they needed our help but would not tell us why.
is there not something that can be done about this company?

These people called my husband this morning on his cell phone, we recently had his number changed, They left a message, the company name was cut off from the message and all I got was the number, they didnt leave any other information other than the phone number and to call them back its urgent, nothing else!

This company phones when you say hello they hang up.I have phoned there number back [protected] A male picks up the phone he cann't speak english very good.So I say If these people what something learn english before they phone anybody.I got a hold of consumer affairs to report there
company.Consumer affairs send me a complain report to fill out to get this company not to phone me any longer.To this day I still do not no what they want

well as a ex employee of Iqor canada I will tell the truth about what is going on at this company, everything said on this complaint board is true. they the avp's/managers of Iqor are engaging in illegal unethical practices. they cannot produce any proof of any debt they collect. which is a violation of ministry standards. they also have an extreme verification process whenever they try to contact consumers they must verify either address or date of birth. do not give them your info part of there company is a telemarketing operation which is run from india they collect calling lists for that so beware. I am not just a bitter ex employee I feel sorry for what I have done while in there employ collecting data for telemarketing campaigns so in a way this revelation is for me to clear out the bad karma. for those seeking to work there think twice there policy is to fire- lay off employes within 3 months I lasted 8 months. but during the time I worked there I learned many things which I will share if you collect an amount over 1000.00 you dont get credit for it. it is scooped taken and given to one of there favorites so basically you are a commisioned employee who is working for others not yourself I will be talking to a lawyer about that. they cannot control there avp/managers who are selling various products and substances on the premises. they have recently closed the cambridge location and the way they are losing clients the toronto location will soon follow. do not deal with them do not pay them your payment may go missing even though you paid directly to there trust acct if you have a debt that has been placed there demand they show you proof of the debt if they cannot then demand they remove the bad mark on your credit report deal with the company you owe the money to. as a consumer you have this right. they also use a dialing system to contact consumers that is beyond flawed none of the numbers they call have been verified they are calling cellphones employers everyone but the person they are looking for 3-5 times per day everyday, which is illegal. the head office is in new york and whether or not they are aware of what is going on at this location I do not know. but what I do know is our canadian govt is allowing this so if you get a call from this collection agency force them to do there jobs
do not verify your info
make them show you proof of the debt
if you do actually pay them demand your release letter and demand they update your credit report immediately
remember you as the consumer have all the rights and the power do not let them harass or bully you into paying anything if and when they do bend/break the law here is where you can complain
Ministry of Consumer Services
Consumer Protection Branch
5775 Yonge St. Suite 1500
Toronto, ON M7A 2E5
Fax: [protected]
phone: [protected] or [protected]

1) They keep calling, but all they do is leave a message saying;
"it's really important that you call them".
2) Or you answer the phone and there's no one there.
3) When you call them back, they are asking you a bunch of
personal questions like account #'s. We don't know of any
account numbers! What are we suppose to do, make one up? Or,
they're asking for your phone number. No one in their right
mind would confirm their own number to scammers like this! Or,
they're asking for your name, address, postal code and even your
DOB. We even had them ask us for our SIN numbers in the past.
What's that all about? They may be a collection agency, but all
there're collecting is personal information so they can help make
your life miserable.
4) When you ask them questions about why they are calling, they
just get rude with you, or they just hang up on you!
They think there're some kind of Big Shots who can bully you over
the phone. This type of telephone spam is known as phishing.
Everyone, Please don't ever answer or talk to these low life scums.

well as a ex employee of Iqor canada I will tell the truth about what is going on at this company, everything said on this complaint board is true. they the avp's/managers of Iqor are engaging in illegal unethical practices. they cannot produce any proof of any debt they collect. which is a violation of ministry standards. they also have an extreme verification process whenever they try to contact consumers they must verify either address or date of birth. do not give them your info part of there company is a telemarketing operation which is run from india they collect calling lists for that so beware. I am not just a bitter ex employee I feel sorry for what I have done while in there employ collecting data for telemarketing campaigns so in a way this revelation is for me to clear out the bad karma. for those seeking to work there think twice there policy is to fire- lay off employes within 3 months I lasted 8 months. but during the time I worked there I learned many things which I will share if you collect an amount over 1000.00 you dont get credit for it. it is scooped taken and given to one of there favorites so basically you are a commisioned employee who is working for others not yourself I will be talking to a lawyer about that. they cannot control there avp/managers who are selling various products and substances on the premises. they have recently closed the cambridge location and the way they are losing clients the toronto location will soon follow. do not deal with them do not pay them your payment may go missing even though you paid directly to there trust acct if you have a debt that has been placed there demand they show you proof of the debt if they cannot then demand they remove the bad mark on your credit report deal with the company you owe the money to. as a consumer you have this right. they also use a dialing system to contact consumers that is beyond flawed none of the numbers they call have been verified they are calling cellphones employers everyone but the person they are looking for 3-5 times per day everyday, which is illegal. the head office is in new york and whether or not they are aware of what is going on at this location I do not know. but what I do know is our canadian govt is allowing this so if you get a call from this collection agency force them to do there jobs
do not verify your info
make them show you proof of the debt
if you do actually pay them demand your release letter and demand they update your credit report immediately
remember you as the consumer have all the rights and the power do not let them harass or bully you into paying anything if and when they do bend/break the law here is where you can complain
Ministry of Consumer Services
Consumer Protection Branch
5775 Yonge St. Suite 1500
Toronto, ON M7A 2E5
Fax: [protected]
phone: [protected] or [protected]
E-mail: [protected]@ontario.ca

good luck
kyle

I received my second phone call on a sataurday morning at 730 am .The caller asked why I haven't paid a speeding ticket that I received in 1992.
My first complaint is why would a collection agency phone at that time of the morning on a weekend
Secondily the man on the phone was abrupt and aggresive and I told him that the ticket was paid he called me a liar.
Thirdily I am positive I paid the ticket, but who keeps records for 18 or 19 years

I will keep trying to find someway or someone who can check them out. As I think they are trying to collect on a paid ticket.I have talked to the ontario provincial police about them and my ticket.The opp's told me if I had not paid, that my driving privileges in Ontario would have been suspended(but they are not)

Who governs this collection agency ### and how do we know they are honest and above board.