iRobot review: i6 robot 1

I lodged a complaint about my i6 iRobot not working first on August 11 2023 that there were issues with the suction for the robot from the robot to the auto-empty base (ticket ID #[protected]). This was resolved with replacement items sent out on August 16.

August 30the the same issue occurred, I again lodged a ticket [protected] which was supported by an agent named Vlad V. This is where it all started to go wrong. Vlad took two weeks off, didn't address the issue and then when he did return he confused my case with someone else's.

Finally, after we got him back on track, Vlad acknowledge that the issue would be resolved by sending out a replacement dock on October 18th. He then wrote me again on October 21st telling me that the bases were out of stock and he would check daily to send me a replacement as soon as possible.

I have been chasing Vlad frequently, he has not responded since. I lodged a formal complaint about his lack of response on November 10th (ticket [protected]) asking for additional support to resolve the issue to which no one has responded.

Now that I am almost 2 months in without a working vaccuum I am now at a point where I need to go and purchase a new one. As a last hail mary I called your call centre. A gentleman named Chris helped me, he also tried to order me the replacement and was then told later in the day that they were not in stock. Ticket ID [protected].

My robot is under warranty and to date your attempts to provide a resolution have not resulted in ANY sort of solution. I expect better for a device under warranty and would ask for an immediate resolution of this issue.