CB Vacuum Cleaners iRobot i6 robot

iRobot review: i6 robot 1

Cristy H of US

Nov 16, 2023 2:12 pm EST

Verified customer

Review updated: Nov 24, 2023

Featured review

I lodged a complaint about my i6 iRobot not working first on August 11 2023 that there were issues with the suction for the robot from the robot to the auto-empty base (ticket ID #[protected]). This was resolved with replacement items sent out on August 16.

August 30the the same issue occurred, I again lodged a ticket [protected] which was supported by an agent named Vlad V. This is where it all started to go wrong. Vlad took two weeks off, didn't address the issue and then when he did return he confused my case with someone else's.

Finally, after we got him back on track, Vlad acknowledge that the issue would be resolved by sending out a replacement dock on October 18th. He then wrote me again on October 21st telling me that the bases were out of stock and he would check daily to send me a replacement as soon as possible.

I have been chasing Vlad frequently, he has not responded since. I lodged a formal complaint about his lack of response on November 10th (ticket [protected]) asking for additional support to resolve the issue to which no one has responded.

Now that I am almost 2 months in without a working vaccuum I am now at a point where I need to go and purchase a new one. As a last hail mary I called your call centre. A gentleman named Chris helped me, he also tried to order me the replacement and was then told later in the day that they were not in stock. Ticket ID [protected].

My robot is under warranty and to date your attempts to provide a resolution have not resulted in ANY sort of solution. I expect better for a device under warranty and would ask for an immediate resolution of this issue.

Claimed loss: total device loss, requesting full replacement or refund of cost of goods.

Desired outcome: Replacement or refund of total cost of i6 robot under warranty

1 comments

Add a comment

Heldale

1 complaint

1 comments

Heldale of US

Nov 24, 2023 4:06 pm EST

Verified customer

I bought my iRobot direct with them and it was still in warranty and started smoking . Called the helpline which took over 12 attempts to get through ( each time over an hour on hold ) lady said she would help and I’d either have my iRobot collected or they would just send me out a replacement . A month later and 15 emails later and still no response from them . I have gone to trading standards who are helping me and I have spoken to a researcher from a tv show who are interested in the story . So if you are interested in joining then message me and I will forward your info on to them . Strength in. Numbers as iRobot shouldn’t be allowed to treat their customers like this and get away with it !

iRobot - No Warranty for New items bought on eBbay 2

Resolved

iRobot - Customer service poor product quality 1

Resolved

iRobot - Product, warranty and service are poor 1

Resolved

iRobot - In Warranty Exchange/Customer Support 1

iRobot - error 15 in I robot 960 1

iRobot - What to do when out of Warranty

Resolved

iRobot - roomba j7+

iRobot - i3+

iRobot - roomba i3 with clean base

iRobot - Customer Service 1

Resolved

View all iRobot reviews and complaints

iRobot Contacts

iRobot phone numbers

+1 (800) 727-9077
+1 (800) 727-9077

Click up if you have successfully reached iRobot by calling +1 (800) 727-9077 phone number 0 0 users reported that they have successfully reached iRobot by calling +1 (800) 727-9077 phone number Click down if you have unsuccessfully reached iRobot by calling +1 (800) 727-9077 phone number 0 0 users reported that they have UNsuccessfully reached iRobot by calling +1 (800) 727-9077 phone number

Customer Service

+1 (877) 855-8593
+1 (877) 855-8593

Click up if you have successfully reached iRobot by calling +1 (877) 855-8593 phone number 0 0 users reported that they have successfully reached iRobot by calling +1 (877) 855-8593 phone number Click down if you have unsuccessfully reached iRobot by calling +1 (877) 855-8593 phone number 0 0 users reported that they have UNsuccessfully reached iRobot by calling +1 (877) 855-8593 phone number

Technical Support

+1 (781) 430-3000
+1 (781) 430-3000

Click up if you have successfully reached iRobot by calling +1 (781) 430-3000 phone number 0 0 users reported that they have successfully reached iRobot by calling +1 (781) 430-3000 phone number Click down if you have unsuccessfully reached iRobot by calling +1 (781) 430-3000 phone number 0 0 users reported that they have UNsuccessfully reached iRobot by calling +1 (781) 430-3000 phone number

+44 208 865 3171
+44 208 865 3171

Click up if you have successfully reached iRobot by calling +44 208 865 3171 phone number 1 1 users reported that they have successfully reached iRobot by calling +44 208 865 3171 phone number Click down if you have unsuccessfully reached iRobot by calling +44 208 865 3171 phone number 0 0 users reported that they have UNsuccessfully reached iRobot by calling +44 208 865 3171 phone number

100%
Confidence score

United Kingdom

+353 12 475 428
+353 12 475 428

Click up if you have successfully reached iRobot by calling +353 12 475 428 phone number 1 1 users reported that they have successfully reached iRobot by calling +353 12 475 428 phone number Click down if you have unsuccessfully reached iRobot by calling +353 12 475 428 phone number 0 0 users reported that they have UNsuccessfully reached iRobot by calling +353 12 475 428 phone number

100%
Confidence score

Ireland

+43 19 282 220
+43 19 282 220

Click up if you have successfully reached iRobot by calling +43 19 282 220 phone number 1 1 users reported that they have successfully reached iRobot by calling +43 19 282 220 phone number Click down if you have unsuccessfully reached iRobot by calling +43 19 282 220 phone number 0 0 users reported that they have UNsuccessfully reached iRobot by calling +43 19 282 220 phone number

100%
Confidence score

Austria

+32 24 012 374
+32 24 012 374

Click up if you have successfully reached iRobot by calling +32 24 012 374 phone number 1 1 users reported that they have successfully reached iRobot by calling +32 24 012 374 phone number Click down if you have unsuccessfully reached iRobot by calling +32 24 012 374 phone number 0 0 users reported that they have UNsuccessfully reached iRobot by calling +32 24 012 374 phone number

100%
Confidence score

Belgium

+45 89 884 195
+45 89 884 195

Click up if you have successfully reached iRobot by calling +45 89 884 195 phone number 1 1 users reported that they have successfully reached iRobot by calling +45 89 884 195 phone number Click down if you have unsuccessfully reached iRobot by calling +45 89 884 195 phone number 0 0 users reported that they have UNsuccessfully reached iRobot by calling +45 89 884 195 phone number

100%
Confidence score

Denmark

+33 176 773 542
+33 176 773 542

Click up if you have successfully reached iRobot by calling +33 176 773 542 phone number 1 1 users reported that they have successfully reached iRobot by calling +33 176 773 542 phone number Click down if you have unsuccessfully reached iRobot by calling +33 176 773 542 phone number 0 0 users reported that they have UNsuccessfully reached iRobot by calling +33 176 773 542 phone number

100%
Confidence score

France

+49 692 2223 6532
+49 692 2223 6532

Click up if you have successfully reached iRobot by calling +49 692 2223 6532 phone number 1 1 users reported that they have successfully reached iRobot by calling +49 692 2223 6532 phone number Click down if you have unsuccessfully reached iRobot by calling +49 692 2223 6532 phone number 0 0 users reported that they have UNsuccessfully reached iRobot by calling +49 692 2223 6532 phone number

100%
Confidence score

Germany

+31 107 131 884
+31 107 131 884

Click up if you have successfully reached iRobot by calling +31 107 131 884 phone number 1 1 users reported that they have successfully reached iRobot by calling +31 107 131 884 phone number Click down if you have unsuccessfully reached iRobot by calling +31 107 131 884 phone number 0 0 users reported that they have UNsuccessfully reached iRobot by calling +31 107 131 884 phone number

100%
Confidence score

Netherlands

+351 211 200 414
+351 211 200 414

Click up if you have successfully reached iRobot by calling +351 211 200 414 phone number 1 1 users reported that they have successfully reached iRobot by calling +351 211 200 414 phone number Click down if you have unsuccessfully reached iRobot by calling +351 211 200 414 phone number 0 0 users reported that they have UNsuccessfully reached iRobot by calling +351 211 200 414 phone number

100%
Confidence score

Portugal

+7 495 921 3992
+7 495 921 3992

Click up if you have successfully reached iRobot by calling +7 495 921 3992 phone number 1 1 users reported that they have successfully reached iRobot by calling +7 495 921 3992 phone number Click down if you have unsuccessfully reached iRobot by calling +7 495 921 3992 phone number 0 0 users reported that they have UNsuccessfully reached iRobot by calling +7 495 921 3992 phone number

100%
Confidence score

Russia

+34 917 699 519
+34 917 699 519

Click up if you have successfully reached iRobot by calling +34 917 699 519 phone number 1 1 users reported that they have successfully reached iRobot by calling +34 917 699 519 phone number Click down if you have unsuccessfully reached iRobot by calling +34 917 699 519 phone number 0 0 users reported that they have UNsuccessfully reached iRobot by calling +34 917 699 519 phone number

100%
Confidence score

Spain

+46 850 644 369
+46 850 644 369

Click up if you have successfully reached iRobot by calling +46 850 644 369 phone number 1 1 users reported that they have successfully reached iRobot by calling +46 850 644 369 phone number Click down if you have unsuccessfully reached iRobot by calling +46 850 644 369 phone number 0 0 users reported that they have UNsuccessfully reached iRobot by calling +46 850 644 369 phone number

100%
Confidence score

Sweden

More phone numbers

iRobot emails

cvaida@irobot.com

94%
Confidence score: 94%

communication

iRobot address

8 Crosby Drive, Bedford, Massachusetts, 01730, United States

iRobot social media
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 21, 2024