Ivory Smilez
Reviews and Complaints

In May 2022 I ordered two toothbrushes with other items, unfortunately both of these stopped working and I have email support about the issue and haven't gotten any responses. They were super attentive and pushy to get me to buy them but the product is awful. To wait over a month to get an order and for the products to stop working within a year is very unacceptable.

I want to make sure people are aware of what they are getting into.

Purchased this product online over 2 weeks ago about 4 days later I received an email saying that it's on the way but never received it or a second email stating the issue I don't have the order # because I can't retrieve the purchase order they contacted me at [protected]@cox.net

This product does not work at all. I have used it several times and has not removed any plaque whatsoever from my teeth.

I have contacted the company at [protected]@ivorysmilez.com, but they have not returned an email to me instructing me on what to do to obtain a refund.

In my experience, this type of disinterest in a customer complaint is unusual as most companies desire to have happy customers.

This company does not seem legitimate to me!

On 04/24/21, I made a purchase on-line for the product stated above.
They sent 2 instead of 1, and charged me for both.
The product is priced at 49.99, with another price next to it 99.99 crossed out.
Well the 99.99 is what they charged me, so it is the initial false advertisement
they commit.
Then the second fraud is only making a partial refund.

Order #IS16020. Ordered product on April 19th; April 21st received a shipment "on the way" email. April 26th received an email stating "shipment is about to ship" same day sent email back complaining about conflicting shipping statements. IvorySmilez responded that the product has just cleared customs at LAX. Tracking shows product shipped from Grand Prairie Texas not overseas or Las Angeles. Company did refund $9.99 for express shipment. Tracking continues to show "USPS is awaiting package and for label to be created." Company is dishonest and most likely a scam with no product to ship. May 4th I sent email requesting full refund. I will be filling a complaint with the BBB by end of week. I will give IvorySmilez a chance to make it right.
I want a full refund and nothing else.

Yes, I signed up for the free trail at ivory smiles all for the cost of shipping..$6.00... So far I have gotten nothing free but charged $89.00... This compnay is a scam.. I am now in the process trying to get my money back.. The # you call is just a service... You have to email and wait on the email back form the company... My advice-do not buy this product! It is not free!

Thought I was only ordering a trial sample of this product to see if the solution would not affect my sensitve gums BEFORE ordering a monthly supply. Their website is misleading and takes you straight to the free trial section ... it's impossible to read the fine print that says we authorize them to deduct a month's supply before one even has the chance to try the product. It's a trial product ... one should be given enough time to use it and see the results.

This website is a scam...

Another freaking scam trick to steal money from people! Don't try this product or give them CC information or you will be billed for useless products for the rest of your life. Get some Crest Strips and call it a day! Freaking theives!

I ordered a sample, which never came, but was billed for a shipment which has not arrived, I protested the charge to my Visa card, was told I would have to PAY because I did not ask to be removed in 20 days...
I spent a week trying to get through on their phone number, which was not in operation, finally tried to
call the number listed to order the product offered, got hold of a "Supervisor" who assured me that he would cancel the membership, but I would still have to pay for what was "Shipped" unless I asked for a code number
to return the shipment, given a number to request the Return Request code, and the line was not working...

Hopefully all I lost was the initial charge for the shipment, which I cant return...Real sharp and effective
way of screwing you out of money, however, I see that I am not along in getting the royal shaft. I am
trying to find some one that has been successful in getting a refund!

My name is Darla Ajibade
I ordered Ivory smiles as a trial. I do not want the membership. I would like a full refund of my money. Especially since I did not receive the next shipment. You cancel all future shipments. Please let me know as soon as possible the status of this account.

I thought I was just ordered a trial sample for $1.00 and one for $5.99. Received my credit card bill and there was a charge of $88.97 which I did not authorize. I will contest it.

Same story as everyone else here about ivory smiles. They are frauds, and bill people the 88.97 before the date stated... Then they will not issue a refund even though in their terms and conditions it is stated that a full refund will be given!
I am going to sue them on multiple grounds if a refund is not granted... I have already informed my lawyer and the case is solid..
If anyone is interested in settling the score with jeff hayes or joey santorielli (if they even exist at all)... Then get in touch with me and we can handle this elementary company together...