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I cannot believe McAfee Antivirus endorses this company and connects you with them for technical issues. They are of course in India, and your complaints are given to their "claims department", who will contact you in 7-8 business days to process your refund. I got on the phone and called my credit card company, reported the fraud, and closed the account before $179.00 was charged for nothing! The guy online did not fix my computer! Also calling iYogi back is difficult. Better copy down that 16 digit account ID before it flashes off your screen at the beginning of the service. You won't see it again, and of course, they can't locate your account.
The complaint has been investigated and resolved to the customer’s satisfaction.
Unfortunately, I found this website after I had already purchased their yearly service contract for over $300. This company is incredibly good at hiding their true colors and I’ve looked extensively for information about this company and I’m only finding reviews written about iYogi, BY iYogi. I believe that they are writing their own reviews because of the grammar and spelling in each of the reviews. They dont seem to be written by someone whose english is their first language.
I digress, our original reason for posting this review: We purchased their service a little over a year ago and have been waiting for it to be over. They constantly call for renewal period, but WE ARE NOT INTERESTED. During that year we had to hire a separate online computer repair company, WWW.safepcfix.com to properly repair our computer. After the second time of having to hire another company to repair the original virus issue we hired them for, we signed up with the year contract with the other company. iYogi consistently failed to diagnose and repair multiple issues with our computer. These were issues that all stemmed from one source. SafePCFix informed us that they run into issues where other computer repair companies do not completely 100% remove the virus infections, causing them to come back stronger in the future. After constant issues and having to cancel iYogi, we now have working computers.
During our tenure with these guys they would tell us we had more problems with our computer than what we actually had. We had to contact another repair service to repair the machine and fix the mistakes they made. This happened on a couple of occasions. We decided it was far better to purchase the actual service agreement from a US based company (ie the one above.) Their technicians were easy to understand and explained the problems that iYogi caused with our machine.
Buyer beware.