About 1.5 months ago I went through Jack's. Placed my order. the lady on the mic asks me a question which I cannot understand. After four attempts I pull forward and and said "I am sorry mam, but I could not understand what you are asking me." He response was "Yea sure!" the manger then took her place stating you know what we were saying- to which I said no I did not! I was at this point I realize all these folks were pissed off. The manger said she was asking about dipping sauce. I said well sure I will have a thousand Island. He heads to to frig and says aloud to his two employees "now he wants dipping sauce" I said basically are calling me a liar- his retorts became NO SIR, NO SIr in a very condescending tone. I finally got out of there without a physical confrontation. But left detailing how I felt about him.
Over a month or so passed and yesterday I stopped and placed my order " #3 no pickles or ketchup sandwich only- she repeats it back-yes. Then she says "what to drink with that- nothing- what to drink with that-nothing three time. On the forth I said nothing just a sandwich. Condescending again she says pull around. I did she took my money, I said thank you and made eye contact with the manager and nasty side kick from last time. The lady told me to pull over we have not meat cooked pull into the handi capped spot. I said thanks her your welcome- About 20 minutes later cars ordering a leaving- the manager came out ( I knew [censored] was about to happen) handed my sandwich I sat that in right seat opened it- Ice cold-> I looked over he had left window and said into his mic- again SMART [censored] mouth your welcome and laughed or said something it his mic. At this point I had no interaction with him. I said hey, what did you just say?' he walked off talking into his mic. Once inside he went to the drive in window and a verbal confrontation began. He left the widow at a very fast pace came through the door headed to my vehicle- apparently ready to take on a fight. Now he is mid-20's entitled and I am 100% DAV (vietnam) With tinnitus, loss of hearing, PTSD, and 69yrs old. A he came closer i got out and picked up a tool to protect myself. He stopped, only smart thing he has ever done and make no mistake I was more than ready to defend my self. I told him all you had to do was shut up, hand me my sandwich, and walk away. He says OVER NO SIr NO sir, to everything at that point I assume so that's what the tape will hear. he calls the police and a friend of mine from church came out and we talked for a second and I left. This manager when he say me- was 100% wanting to start a fight, was going to get what he asked for and I assume going to file a restrain in order or other. Now I am a broken down ole vet minding my own business saying nothing to this man. I do not plan to ever visit this Jack's. I promise you this man is a stain on your brand and has his employees trained to be the same. He may file charges I cant stop him, I attorney was at the police station, and I never heard anything back. I will counter sue if he files- The AWDA protects seniors for such abuse not to mention a senior old man having to stand his ground against a pending assault will look great on your corporate image. I
Claimed loss: #3 sandwich I threw out because it was cold!
Desired outcome: A response from a corporate level manger. Termination of manger. Payment for my humiliation in front of many folks. 662.660.4011
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