Jackson Hewitt
Reviews and Complaints

On sat Jan 28, 2017 I went to my local Walmart to Jackson Hewitt tonhave my taxes done first meeting with the lady she first said oh to do your taxes it would be 250 dollars I said ok then we started I then stated several times did you get me everything im entitled to such as head of household two children etc she at first said um yeah but Im not sure why your refund is so low . In my past ive done my own taxes for 30 bucks I will never ever go through this company due to the fact there people are not knowledgeable to know if they got me everything im entitled to as well as saying it is 250 then change it to 400 .At this point I will be letting ebryone know please jut do them yourself at least you will get what's yours and you pay a lot less I feel if your company is going to higher people to do taxes they need to makesure there people know what there doing and they need to make the customer feel comfortable in there decision I am very very disappointed

I have been doing taxes for 30 years and I never pay anyone to do it for me. This time I really needed to do the express loan. I talked to the tax prep girl and she was very sweet and did a great job going over everything. She did explain the process of the loan but she told me that she knew I would be receiving the 200.00 and could be as much as 1300.00. I paid 300.00 for them to do my simple 1040 and then I see that I was refused any money back on the express loan card. Now I have to wait and am out 300.00. I do not understand how they can promise me something and then nothing! : (

721 w. Main st.
Dothan, al 36301
Phone: [protected]

I went in for the advance loan in december. The manager prepared my taxes and I told her I work at home for a company. I will have to bring my w-2 in the end of january. She looked up the company and found the company tax id number. I told her I had home office and work expenses to add also other tax information. She said when I bring in the w-2 she would add it. I took my w-2 in and they had already sent my return to the irs under self-employment on january 23. Now I have to wait for the return to be deposited in my account and then go back to amend my taxes. I got a 700 dollar loan and 700 dollars to prepare my taxes for all this? Her response was at least you will have the remaining sent to you later in the year... Really?

Hello my name is Cristina Vinson D.O.B. 07/05/1978 I am a customer of Jackson Hewitt tax location 9059 Lyndale Avenue South Bloomington, MN I went into the office on 12/26/2017 with my final check stub of the year and applied for a loan I received an email from Jackson Hewitt stating I was pre approved for 750.00 which breaks down to 200.00 on 12/26/2017 which I did receive on a American express card which was provided by Jackson Hewitt. Then the email states when you come back in to finish your taxes you will receive 550.00 dollars more well I went into the location on Saturday 01/28/2017 with my W2 to finish the process and when I left I got a email stating 300.00 been loaded onto the card. I was wondering what happened to the rest of the 250.00 I was approved for? So I went into the Jackson Hewitt Local office at about 11:15 am sunday 01/29/2017 morning and talked to the District Manager named Mike who states he cant help me with this one that I need to go thru Meta Bank. I was upset because my email that I received was directly from Jackson Hewitt so why couldn't the DM help me with this issue. He refused to even look into it and stated I needed to contact Meta Bank regarding this. Now its Monday 01/30/2017 I call the bank they verify I was only given 500.00 total and not sure why I ever received the email from Jackson Hewitt stating I was approved for 750.00 so now im back at square one with no one to help me with this issue, I am very upset and felt as though I was mislead by Jackson Hewitt. I received False advertising I even read the fine print on the email and there was nothing stating up to that amount or depeneding on anything it just states your pre approved for 750.00 to be paid 200.00 the day I came in with my check stub which did happened and 550.00 when I return. The amount never changed for my income as far as my last check stub and W2 the amounts are the same so I know that cant be the reason so I am just wishing I could get a explanation of what happened and to why I didn't received what I was approved for. By the way Meta Bank couldn't help me either.
I tried to attatch my email but the system doesn't support it. I am going to report this to the news next . Can someone please contact me back regarding this matter thank you so much

So originally I went in for an quote. Now last year I received more on my tax return from a non jackson hewitt tax source (which is great and all but it took nearly two months to come to get back), but this year I had been struggling more so figured I'd give this place a try again (since I've used jh years prior to last) So back to were I started, walk In I'm here for a quote and they baited me after I looked not so satisfied with what they could give me. They said I qualify for an advance with their American express prepaid card up to 1300 In 2 hours. Instantly I thought wow that would be such a nice relief to have that at that moment. So I decided to file with them solely for that purpose. After being over charged for filling my taxes to begin with I was lied to on top of that. I activated the card and was guaranteed Id have money in two hours.
WRONG! Called Jhewitt at the end of the day trying to give it some time to work and they still are saying I was approved but I just have to wait. This very disappointing that Jhewitt would take advantage of a struggling family and tricking them into filing with them. Never filing with jackson hewitt ever again.

Taxes were prepared but not submitted. Taxes were filled out by a person not trained to do taxes. The "prepared" didn't read me all the questions and answered some herself. I was told this by the other jackson hewitt office that corrected and submitted them. The preparer charged me 660 dollars for standard filing w / the advance. They overcharge ppl

I was totally lied to! I told the rep that I only wanted to do my taxes if I was going to get the advance she asked if I received an email confirmation stating I was going to get the advance I said yes and showed to her she said ok well then yes you will get it before I knew it she finished my taxes I said wait a minute how much is it and she said $400 they are done already I told her but I needed to know how much Im getting back first and how am I getting the advance she then handed me a card and said you will get a text confirmation on how much you will be advanced within 15 minutes after you leave ...I never got a text and there's no money on the card I have been robed for $400 I only did them through Jackson Hewitt because of he advance I usualy do my own taxes I just filed a compliant against them I better get my kidney back!

I was in your Beckley WV Neil Jean square off Monday Jan 23 and I filed my Fed, state and 2 other state returns I spent almost 500.00 they said that the wv, Va, and Kentucky wasn't excepting returns yet and as soon as they was they would finish them up and call and tell me how much I was getting back or owed! Well come Wednesday they called said I had to drive an hour back to there office to sign my state returns! I paid 40.00 for each state that's 80.00 it's ridiculous to have to pay almost 500.00 and have to make 2 different trips that take's me an hour! I'd like some of my money for time and gas returned!

I went to the snithfield, nc store today and i fillied my taxes and i thought i would have gotten more back but thinking the lady new what she was doing. But anways she gave me a card for the advance and come to find out she wasnt supposed to do that and this has me worried that she didnt even file my taxes correctly as well. I dont think this is right. And my parents have been filling with yall for years and it seems to get worse every year and this has me really upset. And i dont have much tume to deal with this because im in the military and heading back to korea at the end of the month. My name is Zachary Keen. Please contact me at your earlist convince.

Jackson Hewitt filed my taxes on Jan 3rd 2016 I qualified for the loan the preparer made a mistake and the card did not activate. I waited 48 hours and still nothing. preparer called and asked had I received money next day, I told her no. she apologized and I asked how can I get the money expediently, she made a call and called me back and said they were sending a flip check in three to five days. Then I called today and was told 7 to ten days. There was some problem of identifying me or something but when I left the office I was told everything was fine. I signed the papers and was approved. Now a week later no check and this put me in a precarious situation because I would not have filed for the loan except under dire circumstances. I called the corporate office and customer service, one rep. put me on the survey without a word and never came back to the phone. I tried to speak to a manager and so far have spoke to Shenita, Robin, paula and a
guy, I did'nt get his name. I also spoke to Kim in Client care. Bottom line is I refuse to pay this fee for this kind of service. I am requesting my fee be
re-imbursed as I have been out of even more money by not meeting obligations I promised with the loan. To make matters worse I received a paper stating a 50. dollar coupon from walmart that was papers mixed up from last year. took it back to the tax office only to find out the papers were mixed up from 2015 filing. I was told by the people at Blue Bird I should have been given a Jackson Hewitt card . However I want to settle this matter fairly and expediently as I stated I think a waiver of this fee is only fair.
Mary Brooks [protected]@yahoo.com

I went to go apply for the advance loan and I was approved. However there is a catch to it. You don't get the loan all at once which was my purpose for applying for the loan. It took them 3 hours to file my taxes in which when I did my own it took 30 mins. When it came time to put the money on the card, the system would not let them enter the card so that I could get my loan. Also because it goes on an walmart egift card you can only use the card at walmart. Also if you have the loan direct deposit to your account, you don't qualify for the 50.00 gift card. I will not be going back to them and I will continue to do my own taxes through TaxHawk where you only pay 14.00 for your state. Federal is free.

Jackson Hewitt in Ft. Valley processed my 2015 taxes in April of 2016, in which they messed up and reported information that wasn't true to the State! I received a letter from the State requesting all of this information and I had no clue what they were talking about. I contacted Paul with Jackson Hewitt in Ft. Valley, since he was the one that processed my 2015 taxes and he tried to put it back on me. I told him that he needed to write a letter to the State and tell them what he did wrong. He did write the letter and then asked me if I would sign it, like this was my fault! After speaking with an attorney, I told him there is no way that I am signing something that he did. He finally signed the form! I said to Paul, isn't this why I paid for the $275.00 Insurance and he said yes. I was also told that I would eventually get my state plus the $275.00 back from the State once they reviewed it and processed it. Let me just say this has been an ongoing process since April of this year, 8 months ago...so I get a deposit in my back that wasn't the total in which I was told that I would receive back from the State, guess what? I was less the $275.00! Now Paul, with Jackson Hewitt in Ft. Valley has asked me to call the state and see what they approved. What! Why should I do all of the leg work, when he is the one who made the mistake! I will never use this place again and I will ensure everyone I know what this man has done to me!

In 2013 we had our taxes done and paid an extra $50.00 for the "gold guarantee". They forgot one form and the IRS caught it in 2014. We were notified and we went to JacksonHewitt in Modesto CA. on McHenry Ave. We are still waiting for them to straighten it out. I have been to the McHenry office 8 times at least and now the IRS has taken 1374.00 dollars from our 2015 tax refund. I should have been refunded the money immediately. They won't, its been over 2 years. We feel they should have to deal with the IRS, not us. It was Jacksonhewitts mistake..Very simple..I can't get anyone to answer any of the phone numbers they have posted. We don't know where to turn.

On February 5, 2016, I went to JH in Dixon Illinois at a walmart . After the girl did my taxes, I was charged $400 to do them, and it came out of my refund. After waiting 5 weeks, to get a partial year from wis. I called the main number. A girl, I think her name was Jessica, called me back a couple times that day. She was supposedly re doing my taxes. BUT, she told me, after getting my federal taxes back, that I owe the Fed's, over $100.00. So I went back down to the Wal-Mart and talked to a new girl, spent an hour with her. She was gonna charge me ANOTHER $118.00 to have it amended. She was on the phone a couple of times with her boss. They finally "waived" that money. But I told them it was THEIR mistake, I shouldn't have to pay the money into the Fed's. They feel I should, because " I got a refund back ". It's been another 2 weeks and I still have not received my taxes. The "franchise owner, supposedly, her boss, " Was going to send me $40 cash, and a coupon for $150 off for next year. Although, I would never use it, I still have not seen it. WHAT A MESS!
DO NOT GO TO THESE PEOPLE, YOU WILL BE PROMISED THINGS, THAT YOU WILL NOT RECEIVE. I HAD TO ASK FOR COPIES OF MY TAXES ALSO.

I went to a local Jackson Hewitt location and spoke to a agent names Lisa [protected] who told me she was the district manager, she did my taxes and said the charge would be $300.00, I wasn't able to pay that at the time so she offered to file an extension so it would give me time to come back. I gave her all my original tax forms including my originals from my 401k & I also gave her my son's original tax document from his college because I wasn't sure if he needed to file, he was a full time student on a full athletic scholarship. I called after the extension was to expire and left her a voicemail requesting to just get our paperwork back, I was just going to try and do my taxes myself or find someone who could help me b/c $300.00 was too much for me to pay. I left her a voicemail. She called me back & left me a vm requesting my social security number and which office I filed in (Feb 9th 2016) . So I did as she asked. I waited for her to return my phone call and no call ever came. So I kept calling her and each time I documented what day I called and what time. Finally I left her a pretty urgent voicemail requesting that she call me back asap as she is keeping me from filing my taxes. She never called me back. So (Feb 16) I called again she finally answered & said that she is waiting for the District Manager to find the paperwork at the corporate office and that she will call me back later that day to let me know the status. I NEVER GOT A RETURN CALL! Feb 22nd I called her again left a voicemail. March 2nd I left her another voicemail & then immediately after I called the generic 800# and filed a complaint with Diana, she advised me I should expect a call within 48 hours. NO PHONE CALL! March 8th I called back and a rep names Andi advised me that my case was CLOSED, she asked me if anyone called me and I said NO that's why I am calling back now. So she reopens the case and says to give it 3 days till March 11 and if no one calls to call back. Today is March 12th, I just got off the phone with Jackson Hewitt and this time spoke to a rep named Pam, after placing me on a brief hold, told me that a manager "should" be calling me sometime today. Why cant they speak to me NOW!? I have called for over 2-3 months now, in the mean time I received a letter from IRS stating I haven't filed a return for 2014 .. YOU WOULD THINK Jackson Hewitt would have atleast notified IRS to let them know they are the reason why a return hasn't been filed! I asked Pam for contact information for Jackson Hewitt Corporate office, an address where I can write a letter or a corporate number. She begins to give me the address of the location where I went to file which was in a WALMART store in Union City Ca, I told her that is NOT a corporate address! That address is to WALMART .. She corrects herself and gives me address 100 Newpark Mall Newark CA 94560 SEARS store, again I do not believe that is a CORPORATE address as that is at our local mall inside Sears, she claims that is the "corporate office for that area". At this point I am past IRATE AND FRUSTRATED! not only would I like for Jackson Hewitt to file my taxes at NO CHARGE, I would like SOMEONE TO CALL ME BACK and I WOULD LIKE FOR SOMEONE AT JACKSON HEWITT TO ACCEPT ACCOUNTABILITY AND CALL THE IRS ON MY BEHALF!
I am willing to contact "7 On Your Side" which is a Local News Station that brings media attention to consumer's complaints. I wont stop until I get to the corporate office and they are made aware of how I am being treated, the negligence in keeping / storing my tax papers, and simply the bad business practice that this office has shown me. NO ONE IS CALLING ME BACK REGARDING MY ISSUE AND I NEED MY ORIGINAL FORMS BACK!

I had an appointment to get my taxes done at 3:30 p.m. I left work exactly 12 minutes early to make sure I plenty of time to get there. I arrived at the booth in Wal-mart at 3:25. Nobody was there and there was a sign that said they would be back by 4:00. I waited, giving them the benefit of the doubt that there was a mix-up. Finally at 4:15 p.m. I figured I had waited long enough and left, but I did leave a sign letting the person know that they had lost my business.