Jacob Time
Reviews and Complaints

So, I ordered a watch from Jacob Time and it came just like they said it would. But, I gotta say, they messed up when it came to getting everything in my order. They didn't follow up with me after I told them some stuff was missing, and now I don't even care about the free gift they were supposed to send me. It seems like they didn't even want to give it to me in the first place. Maybe they didn't have any left and just didn't want to admit it, or maybe the people packing my order just didn't know what they were doing. Either way, it's a bummer.

Jacob Time is a great place to shop for watches. Their website is easy to navigate and the prices are good. I ordered a few watches from them and was pleased with the experience. However, one of the watches I wanted was not in stock. They sent me an email that was a bit confusing, but thankfully they also called me to explain the situation. Although I was disappointed that I couldn't get the watch I wanted, I appreciated their effort to let me know in time to find it elsewhere. Overall, I had a positive experience with their customer service.

So, I was pretty bummed out when I got an email from Jacob Time saying that they were out of stock on the watch I ordered. I mean, I had already gotten a shipping notice with a tracking number 11 days before! And to make matters worse, they still had the watch listed on their website, but at a higher price. What gives?

I tried to give them the benefit of the doubt and reached out to customer service to see if they could help me out. But all they could tell me was that they had tried to find the watch from different vendors, but had no luck. And that was it. No apology, no offer to help me find a similar watch, nothing.

Honestly, this kind of business practice is just plain deceptive. If you don't have something in stock, don't list it on your website! And if you do make a mistake like this, at least offer some kind of solution to your customer. But nope, not Jacob Time.

Needless to say, I won't be buying from them again. There are plenty of other watch retailers out there who actually care about their customers and their reputation. So if you're thinking about buying from Jacob Time, I'd think twice.

Jacob Time got some pretty good deals on watches, I gotta say. I mean, the prices are pretty sweet and all. But, I gotta tell ya, I tried using some coupons I found online and they didn't work. That was a bummer.

Now, here's where things got a little hairy. I live in an apartment complex, right? And I'm not home during the day when UPS delivers. So, I saw an option to leave the package with a neighbor. I figured, hey, that's a good idea. So, I put down the address of our leasing office. But, when I got home from work one day, I found my package just sitting outside my building. I mean, what the heck? I'm glad nobody swiped it, but still. That's not cool.

I recently made a purchase on jacobtime.com for a Citizen Eco-Drive EW1903-52A watch on 11/23. However, it's been three weeks and I still haven't received my order. I had to reach out to customer service to inquire about the status of my order. To my surprise, they informed me that they don't actually stock the watch and had to order it, which would take another week. Wow, talk about a bummer!

I decided to check the website and noticed that the watch had been removed from their inventory, so other customers can't even order it. This is definitely not the "Amazon" experience I was hoping for. If I don't receive my order next week, I'll have to cancel it altogether.

Although the price was reasonable, the service has been quite disappointing. This is my first negative experience with an online purchase, and I hope it's my last.

So, I was on the hunt for a Suunto Spartan Sport watch that wouldn't break the bank. I was a bit skeptical that I would actually get the real deal, but I took a chance and ordered from Jacob Time. I needed a new running watch for a charity event I was participating in, and the Suunto had built-in navigation which was a huge selling point for me.

I was relieved to see that Jacob Time is backed by Google Trusted Store, just like RoadID.com, which gave me some peace of mind. I placed my order and anxiously awaited the arrival of my new watch.

When it finally arrived, I was thrilled to find out that it was indeed the real deal! I've already used it in two half marathons and it's been a game-changer for my training. I'm so glad I took a chance on Jacob Time and would highly recommend them to anyone in the market for a new watch. They've definitely earned my trust and my business in the future.

I gotta say, my experience with Jacob Time (jacobtime.com) was a bit of a mixed bag. On one hand, I had some trouble logging into my account right after I created it. I kept getting hit with error pages left and right, which was pretty frustrating. And to make matters worse, the photos of the watch I ordered weren't exactly the best quality. I mean, they were okay, but they didn't really do the watch justice.

But on the other hand, I was able to find some really great videos and photos of the watch online, which helped me get a better idea of what it actually looked like. And after doing some research on Jacob Time, I felt pretty confident that they were a legitimate seller. I mean, shopping online can be a real crapshoot sometimes, you know? You never really know who you can trust.

So I took some extra time to check out Jacob Time's reputation, and I was pleasantly surprised by what I found. They had a pretty solid rating with the Better Business Bureau, and I came across a lot of positive feedback from other customers. Plus, the fact that they offered a warranty on their products definitely helped put my mind at ease.

All in all, I'm glad I decided to order from Jacob Time. Sure, there were a few hiccups along the way, but in the end, I got a beautiful watch that I'm really happy with. And hey, isn't that what really matters?

Bought a Tissot Navigator watch from jacobtime.com and it looked like it was brand new. But, as soon as I opened the box, I noticed that there were some internal problems with the watch. I was really disappointed and decided to send it back to Jacob Time for repair. However, I had to send it back 4 times and each time it cost me $35.00. It was really frustrating and I was starting to lose my patience.

Finally, after the fourth time, they sent it to Tissot for repair. It took more than 2 years for the watch to work properly. But, the stainless steel link band was still a problem. It had kinked since the first month and they had already unkinked it 3 times. This time, I asked them to replace the band under the warranty agreement. But, they quickly pointed out that the warranty doesn't cover watch bands.

I was really disappointed with the service I received from Jacob Time and Tissot. I won't be shopping with them in the future. My vintage, 45-year old, Seiko 6139 Pogue chronograph is still working and is more accurate and reliable than this Tissot. It's really sad that a watch that is more than 4 decades old is still working better than a brand new one.

Overall, I would not recommend Jacob Time or Tissot to anyone. The customer service was terrible and the warranty didn't cover everything that it should have. It's really important to do your research before buying anything online.

I got my TechnoMarine watch from Jacob Time (jacobtime.com) pretty quick, but I was super bummed when I opened the box and saw that the presentation box was all old and discolored. It looked like it had been through the ringer, you know? Plus, there was no user manual or official TechnoMarine warranty card in there. Instead, I got some generic Jacobtime warranty card that didn't really do much for me. And there wasn't any other paperwork in there either.

So, I hit up the customer service peeps at Jacobtime and told them what was up. I explained that I bought the watch as a gift for my family member, and for the amount of money I paid, I expected it to come with all the proper paperwork. They said sorry and promised to mail me the right papers and manual for the TechnoMarine watch. But, it's been a while and I still haven't gotten anything from them. I had to give the watch as a gift anyway, but now I'm wondering if it was returned by someone else before I got it. Maybe it was used and cleaned up, or maybe it's even a fake TechnoMarine watch. I'm really not happy about it, you know?

I used to be a regular shopper at Filene's basement store in NY, so when I stumbled upon their website, I thought it was a great opportunity to shop from the comfort of my home. I placed an order, thinking that I was dealing with a legitimate business. However, to my surprise, the order came from a third-party seller called Jacob Time (jacobtime.com).

When I received the item, I was disappointed to find that it was damaged. The $300 bag was shipped in a flimsy plastic poly shipping bag, which was not enough to protect it during transit. I immediately contacted Filene's to report the issue, but they responded a week later, asking me to contact Jacob Time instead.

I waited for two weeks after returning the item, but I did not receive a refund. I decided to email Jacob Time, and I got a response from Tanya, who assured me that they would issue a refund. However, I still did not receive a refund, and I had to call them to follow up.

To my dismay, the customer service representative I spoke to was extremely rude and unhelpful. She told me that they were only a distribution center and that they did not issue refunds. I requested to speak to Tanya, but I was told that she was not available, and the owner was out of town. The manager, Stephanie, was the only one I could speak to, and she hung up on me after telling me that they did not issue refunds.

I tried to contact Filene's, but I could never get anyone live on the phone. Their number always went straight to voicemail. I even sent an email through their website, but I got a reply from Jacob Time, stating that they were a distribution center and did not issue refunds.

In my opinion, these two businesses are linked and are definitely scamming people. I would advise anyone to stay clear away from Filene's basement and Jacob Time. Save yourself the headache and shop elsewhere.

Jacob Time got some really good deals on watches, and they got a lot of different ones to choose from. But, if you gotta return a watch, it's a bit of a hassle. It costs a pretty penny to send it back, and they don't give you no return shipping label or nothing. It'd be real nice if they did that, or at least gave you a refund for the shipping. Other than that, it's a solid place to buy a watch.

So, I was trying to buy something from Jacob Time (jacobtime.com) and let me tell you, it was a real struggle. I spent like an hour trying to place my order and it was a total pain in the butt. I kept getting all these error messages during checkout and it was super frustrating. I mean, I shop online all the time and I can't remember the last time I had this much trouble trying to make a simple payment.

But, I will say that the price for the product I wanted was really good. Like, really good. And the quality seemed top-notch too. So, I was willing to put up with the terrible checkout experience because I really wanted this thing and I didn't want to pay more for it somewhere else.

Overall, I would say that Jacob Time has some serious issues with their checkout process. But, if you're willing to put up with that, you might be able to snag a great deal on a high-quality product. Just be prepared to spend some time navigating their website and dealing with error messages.

Ordering from Jacob Time was a breeze, but unfortunately, my experience was dampened by the fact that the watch I received was broken. It's unclear whether or not they knew about the issue, but the box it came in was in good condition with no visible damage. It's disappointing that someone didn't inspect the watch before it was shipped out. Now, I'm left waiting for a refund and hoping it doesn't take too long to process.

So, I was trying to buy a watch from Jacob Time, and I gotta say, it was a bit of a hassle. They wouldn't let me use a different shipping address from my billing address, which was a real pain in the butt. I had to go through the whole rigmarole of changing my shipping address to match my billing address, which took way longer than it should have. I mean, come on, guys, this is the 21st century, can't you figure out how to make this work? It's not like I'm asking for the moon here. Anyway, I eventually got my watch, and it's pretty nice, but I gotta say, the whole experience left a bit of a bad taste in my mouth. If Jacob Time wants to keep customers coming back, they really need to work on their shipping address function.

I gotta say, my experience with jacobtime.com was pretty awful. I recently purchased a Swarovski watch from them and was eagerly awaiting its arrival. However, when I finally received the package on December 1st, I was shocked to find that the box was completely empty! I mean, seriously, where the heck is my watch?

I gotta admit, I'm pretty disappointed with this whole situation. I mean, I spent my hard-earned money on this watch and now it's nowhere to be found. I've tried reaching out to customer service, but so far I haven't heard anything back. It's like they don't even care about their customers!

Honestly, I wouldn't recommend shopping with jacobtime.com to anyone. If this is the kind of service they provide, then I don't want anything to do with them. It's just not worth the hassle and frustration. Save yourself the trouble and shop somewhere else.

So, I was trying to buy a watch from Jacob Time and I accidentally put in two instead of one. When I tried to edit my cart to fix the mistake, the price didn't change. I tried a few times and even logged out and back in, but the cart just wouldn't let go of that extra watch. It was frustrating, but eventually I got it sorted out and was able to buy just one watch at the right price.

Overall, my experience with Jacob Time was okay. The website was easy enough to navigate and I found the watch I wanted pretty quickly. But the cart issue was a bit of a headache. I also wish there had been more information about the watch on the product page - I had to do some extra research to make sure it was the right one for me.

That being said, the watch arrived in good condition and seems to be working well so far. Shipping was also pretty fast, which was nice. I would consider buying from Jacob Time again in the future, but I would definitely double check my cart before checking out!

So, I was trying to buy a watch from Jacob Time (jacobtime.com) and I had some trouble with the checkout process. The website kept telling me that there was a problem with the shipping address I entered, but I knew I had entered it correctly. It would have been helpful if the website had been more clear about what the problem actually was.

Anyway, I finally managed to get through the checkout process and I received my watch a few days later. I was excited to see that there was a promotional gift offer included with my purchase - a pair of earrings. Unfortunately, one of the earrings had a broken back. I mean, come on, it's a promo gift, but still, it was a bit disappointing.

Overall, I think Jacob Time has a good selection of watches and their prices are reasonable. However, they could definitely improve their website and make the checkout process smoother. And maybe they should check the quality of their promotional gifts before sending them out. But hey, at least I got a free pair of earrings, right?

So, I bought this Movado watch from Jacob Time for $400. It was a pretty penny, but I wanted a nice watch to wear to work and special occasions. Unfortunately, the stem that you use to set the time and date came out after a few weeks of wearing it. I was pretty bummed out, but I figured I could just send it back to Jacob Time to get it repaired under warranty.

Well, that's when the real trouble started. I contacted Jacob Time and explained the situation, but they told me that the stem was cosmetic and that they wouldn't repair it. I couldn't believe it! I had spent so much money on this watch and now it was useless.

I tried to reason with them, but they just kept making excuses and wouldn't take the watch back or cover it under warranty. It was a total nightmare and I regret ever buying from them.

If you're thinking about buying a watch from Jacob Time, I would strongly advise against it. They send you broken stuff and then refuse to take responsibility for it. It's just not worth the hassle and the disappointment.

So, I was chatting with one of the peeps over at JacobTime and they convinced me to buy this watch, even though they didn't have it in stock. They told me it might take a couple of weeks to get it, or maybe not at all. But they promised me they wouldn't charge my credit card until the watch was ready to ship. I really dig the watch, so I'm gonna give JacobTime a shot and see if they can make me a happy camper.

So, my hubby is a watch fanatic and I was on the lookout for a great deal on a watch for him. I stumbled upon Jacob Time and found the perfect watch at a great price. However, I was a bit bummed when the watch didn't ship on the expected date. I tried to get some info on the delay, but didn't get any explanation. I had to send a few emails and make a phone call to get some answers. But, the good news is that the watch was finally shipped and they even expedited it at no extra cost to me. It arrived a day after my hubby's birthday, which wasn't ideal, but he was still thrilled with the gift. Overall, I'm happy with my purchase and the customer service I received from Jacob Time.