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I am writing to formally express my concerns and dissatisfaction regarding my experience as a franchisee with Jan-Pro of Central MS since my purchase in 2021.
I invested $3,000 towards a total package price of approximately $5,500, with the expectation of receiving monthly earnings of around $911. Unfortunately, I have not had any accounts that meet this expectation. Recently, I lost an account due to complaints that I believe were miscommunicated. I was not provided with a copy of the complaint, and my conversations with the client contradicted what the office had communicated.
Despite my efforts to rectify the situation—submitting proof and photos of the work I had completed—I was informed that the account was taken away without being replaced. My attempt to discuss this issue during a meeting with you was met with criticism rather than constructive feedback, and I have received no follow-up or resolution to my concerns.
After months of trying to communicate with you through emails, calls, and texts, I was surprised to hear that I need to undergo retraining without any prior notice or clear communication regarding my performance. This lack of professionalism and responsiveness is unacceptable.
I urge you to reconsider the handling of my case and to provide clearer communication and support moving forward. I am committed to upholding the standards of Jan-Pro, but I need better guidance and resolution to continue successfully.
Claimed loss: $3,000
Desired outcome: The agreed return from the contract
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It’s clear that your experience with Jan-Pro Franchising has been anything but smooth, especially considering the investment you made with the expectation of receiving regular earnings. Losing an account due to unclear or miscommunicated complaints, and then not having it replaced, is certainly frustrating. You've been left in the dark despite providing evidence of your work and making attempts to resolve the issue. The lack of communication and professionalism, particularly the surprise notice about retraining without prior discussion, only adds to the disappointment. Hopefully, they reevaluate how they've handled your case and start providing the support and transparency that you deserve as a franchisee.