J.B. Hunt Transport
Reviews and Complaints

Picked up load X275824 from a Lowes warehouse on 2/1/21 . Detention over 5hrs and delivered that load to its destination 2/2/21. Paperwork submitted before I left the facility. JB Hunt 360 app shows that all paperwork was submitted. I realized that my Quick Pay status had changed from a time before. I submitted a new form for which JB Hunt requires in order to change back. No change, no emails, nothing. I call and no one ever answers except for a recording advising to leave my name, mc#, load# and ph #. No calls back. JB Hunt is PATHETIC.

I have been trying to get my driver paid for over 3 months. We carried a load for JB Hunt on 8/09/2020. The load is WL43763. After months of being shuffled around, not being able to call you accounts payable dept due to unbelievably long hold times I finally got another rate con issued for $500. JB Hunt mixed up the rate con with a truck ordered not used and only paid $150 on a $650 load. Everyone I have worked with so far while they didn't do anything to help solve this other than promise and not deliver, they were professional. Until I spoke to Travis Rose in the dispatch dept for Amazon department. He has been nothing but unprofessional and rude. Extremely rude. He did manage to get me a rate con for the $500 difference and I appreciate that but right now he won't send me the email address for me to send in the invoice for this. No one ever answers any phones in any other department other than dispatch.

I just want my driver paid. JB Hunt owes him $500. Travis has called me pushy, told me not to get smart with him, which I was not, Argues with me about everything like the date I emailed him. Just a total jerk! How can you employ such rude people. I will never pull another load with you guys knowing you have such a rude person in your employ.

Please tell me where to send this invoice. This Travis person has made this an incredibly unpleasant end to a 90 day quest to settle this. No understanding, and no help. He still has not given me the address for the invoice email. I will get it but this guy need some training or something.

I get offers to run my drivers for JB hunt all the time. I'm sure you guys don't care that this guy treats carriers like crap. But because of him when I see your company's email the delete button will be used 100% from now on.

Tony Stewart, Dispatcher for WJL Trucking, Inc.

On October 3, 2020 I completed a run for JB Hunt. Today is November 2, 2020 and I still have not received payment.

I was told my payment was sent to the wrong bank and I needed to send in new quick pay information. I had already sent that information in, but since then I have sent it in numerous times.

I have left a total of 14 voice messages and I did call the 800 cust svs number. I spoke with someone who was clearly busy at home... This person said they would have someone call me back. The callback came from the same busy house. No mention as to when I would receive my money. Just that I would receive a call back.

I have now sent and overnight to the corp office in reference to this matter... Still now answer.

I am sure I am not the only one who has not been paid. I really don't understand why companies like class action lawsuites so much. Sounds crazy to me.

In the nicest way possible can you please pay for the services you your drivers have done for you.

On 04/09/2020, we did a load for this company and til this day, we have yet to receive payment. Myself and the factoring company has been trying to reach out to them to get the payment information and no one has yet to get back to tell us anything. Either you wait on hold and get a VM or some rep answers the call and transfer, but they can't tell me much. Same run around every time I call. It's simple JB Hunt, you were provided a NOA to send payment, so if you sent the payment other than what's on the NOA, then your company should be held liable and the carrier shouldn't be constantly calling asking where the payment it. Pay your carriers what you owe and what you agreed. No one is out here working for free. We did the service, so pay. Working with your call agents as well as they do not provide acceptable customer service

On October 11 2017 l ordered a tiger shark nose for my corvette. Cost 899.00 new order number AB-1925. After numerous emails for delivery updates the phone number was disconnected and emails stopped. After over 2 months waiting l feel it's time to give up. Please recover my funds because it's been way too long to wait. I have ordered parts from them last year and I was happy with the product. Don't know if they are still in business or what.

I am complaining about the driver that is pulling trailer number 548929. I am a driver for JB Hunt and I am currently waiting in line to load at Amazon in Moreno Valley. The line goes around the block and your driver made a u-turn in the middle of the street and jumped in line in front of me and everyone else behind me. I spoke to your driver and he refused to move. I wish that your drivers could be as considerate as I'm sure they expect us to be.

My mother in law purchased a washer and dryer from best buy on a Saturday, they salesperson stated that they could deliver it on Tuesday. JB Hunt called and said that they would be there between 2-5pm. Around 6pm she still had not heard anthing and called them. They told her that they ran out of time and had to reschedule for Thursday. She was okay with that. Thursday came and they said that they would be there between 5-7. Around 6:30 pm on Thursday JB Hunt called her and stated that because of the rain that morning that they would have to cancel the delivery and did not give her a new day or time. The problem with this one is that when they called her the sun was shining and there was no flooding on the roads at all. When I called JB Hunt on her behalf they told me that they would not be able to deliver until Sunday. I told them that their business ethics stink and that we will be returning the washer and dryer and going to someone else that does not use JB Hunt for deliveries. Unfortunatly this is making Best Buy look bad, and it is not their fault.

We recently purchased a washer and dryer set from Best Buy. The employees at Best Buy were great! However, the company Best Buy uses for delivery is terrible! It is J.B. Hunt. When our first washer and dryer set was being delivered, I was given a delivery window of 2-4, but the delivery men did not show up until 7:30 that night, and then they dropped the dryer in our driveway. I had purchased a floor model, and I could not get another one. I went to Best Buy, and picked out a different one, and was told I'd haved to wait for another week to get it delivered. (I had already sold my other dryer, expecting my new one, so now I had to go to the laundry mat!) The sales person at Best Buy worked hard to move up my delivery date, and was able to move it up a few days. When the second dryer was being delivered, again I was given a 2-4 time frame, but once again they did not arrive until around 6:30 that night! One of the delivery men asked to use our restroom. A little later, we noticed that our second new dryer had now been somehow dented! (They were not going to tell us, my husband noticed on his own.) They offered us a $50 gift card or said we could order another one and go through it again. We took the gift card, not wanting to deal with this company anymore, but were not overly happy since the dryer is originally around $799. About 15 minutes after they had left, one of my sons went into the bathroom to discover that the worker who had asked to use it had clogged our toilet and not asked to even use a plunger or mentioned it to us. The toilet was filled with filthy toilet paper and we spent the next 30 minutes cleaning and sanitizing our bathroom. As a result of this experience, we will no lnger shop at Best Buy.

i use to lease a truck thrue jb hunt trucking.i got sick and wasn't able to drive for about 2weeks.dureing this time i turned in my 2week notice to quit.my transmission went bad and had to be towed to the fraightliner in kingsport, tn.when i went to pickup my truck to take it back to the terminal to turn it in, jb hunt had sent someone after it, they then put on my dak report that i had abandon the truck.now no one will hire me.several trucking compamies have admitted that they know that jb hunt falsafied my dak.comapins like melton, usa truck, bar nunn, ect. i did get a speeding ticket in ohio.my dispatcher said that the cop that gave me the ticket was a friend of his and i should pay the ticket.he told me if i fought the ticket.i live to regret it! i fought the ticket and now i'm no longer able to get a job. please write me at [protected]@yahoo.com and let me know what you think.

I was called by a recruiter and driving for jb hunt. I asked about my dac report and employment, They said everything looked good and thier shouldn't be a problem. So they put me on a bus to Newark, New jersey. I get there to find out the cab phone number wasn't right. I paid 80 dollars to go 20 miles to the hotel.
I check in and go to orentaion the next day. all is good i pass all the task given to me and on day 2 they say i have 2 months of unverified employment and thier not going to hire me. Well i was there for a job because i was laid off from my last company, and the ression kept me out of work for 5 months. So i have to take a bus all the way back home. Is what they are doing legal?

I was searching for job openings online and found an add for State and Federal Clerical Job openings. It just had the number [protected] ext 1150 to call for information. I called and talked to a man named David. He said he could send me a list of opening in my area and all I would have to do is call the companies and have them schedule me an interview. He then said he needed my bank information because there was a $69 fee but that it would be refunded if i did not accept a position. I was hesitant about it and said I would think about it and call back, he said I couldnt do that because he already had my information in the system ( I did not give him my banking information but did give him my name and address). I then said again I would think about it and call back and he told me that this wasent for me and not to and hung up on me.
I feel this is a scam trying to get money out of people. If they were really trying to help people I shouldnt have to pay the money and they definately would not be hanging up on people because they wont give out their banking information. I talked to a guy named David and he said his ID# is #588.

Thanks,
Michelle North
[protected]

I was recently terminated from JB Hunt for being involved in an accident that was not my fault according to the police report. But JB fired me they stated that I was still under the 90 days. Thats the only explanation I received from them. I asked why I was terminated and was hung up on. I have been trying to contact some one in HR but everytime I call I get hung up on.