JetBlue Airways
Reviews and Complaints

I would never fly jet blue again, the level of incompetence with them is mind boggling. They canceled our flight out of the country with no regard that we paid for a hotel. They lost our luggage for 9 hours which is amazing because it never left Logan. Our flight the next day was a mess but yes we finally arrived to our vacation destination. When we came home yea we arrived early to sit on the tarmac for an hour. They gave us the wrong information on where our luggage was. Then to end this JetBlue experience they lost our luggage. Oh we were told it’s at Logan but where they don’t know.

JetBlue flight to JFK was delayed and I missed the flight with Turkish Airline. Went to JetBlue office to check the status of my baggage. they said the bag is at JFK and they will send it bag to me. Bag never came. They assigned me Sandra with ext.1170938 and she said i need to check with turkish airline while turkish airline said the bag never made it to the flight. Sandra is not helping me to get refund for my bag. please review my case and assign me to a different case worker. she is rude and not proffesional. I have been so frusturated with her. I have been thrown back and fourth. I requested Sandra connect me to the supervisor/manager and I haven't heard from them and it has been 3 days. please help me with this case! [protected]

NR that can help with my case

RDUB657582992

On 03 July 2022 I paid for my wife's flight back home from LAX to JAX 06 July 2022 flight 2797 confirmation SSHDPZ selecting seat 1A in front near the window since she would be tired from her long flight from the Philippines. When I checked her in online 06 July 2022 the seat was taken and I had to book another seat which caused an overcharge. I called JetBlue about 1pm on 06 July 2022 and they have a Manila, Philippines call center instead of American customer service. They said she might have been bumped for a VIP but there were plenty of seats available for them to use. I chose a window seat they offered and then said it was already taken. If I paid for a ticket and selected a seat IT SHOULD BE RESERVED. I am retired military and this company needs to get their customer service straightened out. My wife has a medical condition of sleep apnea so 1A was chosen so she wouldn't disturb many passengers. Now she has an isle seat and if I find out she was harassed for loud snoring I'm going to go full bore postal on JetBlue.

Flight 1401 was book my a jet Blue vacation package customer service representive from JFK to FLL for 7/2/2022 to 7/7/2022 for our anniversary 7/4/2022 was got to the airport at 2pm finish check in and went to gate 8 because that is what is on our boarding pass. Several times I got up to ask the clerk several times if the gate has been change she did not answer me because she was busy I got an email from JetBlue at 5:15 saying the flight was delay and a other email at 5:30 saying the same thing but nothing with gate change when I went back that’s when she said the gate was change to gate 15 by the time we went there the other clerk said the flight was taxing. Omg our anniversary is mess up July second we was suppose to go to turk and Casios we could not go because of passport issue so we lost $1093 for the hotel this is very bad what can be done to be compensated for our troubles

Sunday June 26 2022 from White Plains to PBI

Ended up with four checked bags...

Went to counter to take 2 of the suitcases off the bill , Nice service but she said I would have to call - naturally when i called they said they can't - Would have had to been done at the desk? Come on thats just winning at all costs I am sure you must have a way to see that only two bags were checked I have my reservation number etc.

Please provide a credit to both tickets for the above flights. My husband and I was attending a funeral and bought the above tickets for travel on 6/8 from PBI AIRLINES to JFK AIRLINES. The seats were horrible we nearly were on top of each other the entire ride. The TV did not work and no one throughout the entire flight ever asked if we needed headphones or if the TV was working. To top it off there was a passenger that was sick coughing, sneezing and running noise and the no one ever asked him to put a mask on. We were attending a funeral in which the relative passed away from covid19 and we were very concerned that we may infect other relatives due to the fact this man was so sick on the plane with no mask and the staff did not speak to him about a mask or move him to the back of the plane. Nothing was done or said. This was a very emotional time for my husband and myself and we did not have a pleasant flight out to NYC. Please refund or credit us both for the tickets purchased.

Thank You

I fly your airline on starting on June first and was delayed and missed my flight in Fort Lauderdale to Jamaica. I spent the 2nd there and was given $135 in food voucher that I could only be used at the airport. I was told by Geraldine that I could use them at Hotel Dello where she sent me. The hotel stated that they don't serve food and there was no way to use the vouchers. She stated that this was explained to Jet Blue over and over again. She showed me the message from JetBlue and it stated that hotel only was ordered. The sad thing was I had my children with me so we walked until I could find a place to eat costing more than what was allotted. However, I would be ok with a refund for the vouchers. Secondly, one of my suitcase was broken and no longer usable I would like a replacement. Third this hotel does not start transportation until 6am my flight was at 6:05am. I had to find my own transportation to the airport.

Good Morning,

My name is Gaston Cavada and I recently traveled by Jet blue with my girlfriend and we suffered multiple misconducts from part of JetBlue staff.

First, when traveling to Aruba from JFK on flight # 1457 the 06/12/22, we arrived at the gate as usual almost two hours before, and the first thing we did was to ask if the documents we needed in order to arrive in Aruba were correct and we both showed to the staff in charge of that gate our documents and the said yes you have everything you need.

So after the boarding started and they reached our boarding group that was letter F, we approached the gate and showed the boarding pass, passport, and the ED-Card needed to arrive at Aruba that we both paid the day before, but in my case, I only received a PDF with a QR code from the payment and not a different QR that had a check mark on it, so I explained the lady in charge that I only received this document and she said "No that's not it and she immediately turned to my girlfriend and said to her so, you want to stay or leave because we are closing the gates" all of this happened in no more than 2 minutes since they called our boarding group. in that moment I went rapidly to the same form a filled up the day before and after completing the staps again it showed me the check mark (all of this didn't take more than 3 minutes, and when I showed her the QR she says "Well yes that is the code but the gates are closed so you need to go and book on the next flight that is in 1 hour". At this moment I tried to understand why the three women were so not helpful at all, none of them even from the moment they called the group to the moment I started looking for the QR it wasn't more than five minutes and they closed the doors on our faces.

So after realizing that they weren't going to do anything we went to the customer service and got standby seats on the next flight to Aruba.

And that was just the first of our problems with JetBlue, the second part was coming back from Aruba and arriving at JFK to catch our next flight to Rochester NY Flight # 486 the 06/14/22, with this flight everything went sideways due to bad customer service, limited staff, and no instructions at all.

So when we arrived to JFK from Aruba on flight # 1858 we went to the gate for our next flight # 486, that was being constantly changing gates and being delayed, so the flight that was supposed to departure at 22:29 was now going to be at 12 am, we were not happy but at that moment you only want to arrive home so it didn't matter much. But everything changed when they made a notice through the speakers saying that due to not enough crew to fly the plane the flight was canceled. Please wait for the instructions on your email. Thank you very much for flying with Jetblue.

At this moment we couldn't believe it so we when promptly to the customer service that we were in our previous misconduct from the Jetblue staff, and we explained the situation where the woman attending told me ' well there are two incoming flights to Rochester tomorrow 06/15/22, one at 8 am and the other one at 10:30 pm... and she said but there is only one seat for the 8 am flight, so of course we were upset but rapidly I said to her just give her (my girlfriend) the morning flight and put me on the next one, after helping with this, I asked her if they were going to give us hotel passes, food or anything at least for waiting all that time, and she said "I can't give anything you will need to go and find our supervisor that is on the luggage belt # 1, what it meant to go outside the airport, and at the same time she said," If you want you can rent a car and whenever you arrive at your destination save the bill and tell to Jetblue to make you a full refund".

So we approach to find this supervisor for more help, once we arrived at the belt # 1, no one was there and someone that was working in a different area told us to go to another office that said baggage claim and there was another customer service above us, so one of us stayed at the baggage claim service and the other one went to the second floor were all the Jetblue counter were.

When I arrived there it was already almost 1 am, and the so-wanted supervisor appeared and said to everybody you will need to wait until 1:45 am to be attended to because we are changing shifts and she closed the lines. At this moment I wasn't even surprised everything related to customer service was being terribly managed, I managed to speak with her and she was able to give me a standby seat for the 8 am flight.

So after all of this, we ended up sleeping on the floor waiting to be able to get to the airport to the gets, because they don't open until 2 am, after we get in they even took one of my girlfriend cream out of the luggage when through all this time we could have been inside the airport... I was hoping to get some meal tickets because we were starving but they said customer service didn't open until 4 am, we slept on the floor, and at 4:30 they gave each one of us a 20$ meal ticket that they said we can use in any place, so I went to do a line at a bagels place and my girlfriend Gabriela Parra at Starbucks, where the line is about 30 minutes long, so after I was done in my line I went to hers and once we get to the front and we were making our order the lady says, no you cannot use the ticket and we of course after 30 minutes waiting were like, what.. why the told us we can use them in any place to eat, and she said" well not in here"and we left... So to wrap things up, I was able to get on my girlfriend's same flight, but the experience was terrible and to add something very interesting, the lady that told us about renting a car, when I asked that the supervisor she said" you can never rent a car I we will never give a refund because is a liability we can't be responsible for anything that happens if you rent a car" so in few words the lady from the first customer service was just getting read of us.

I hope we can get some kind of compensation for the terrible conduct and staff behavior and management.

Gaston Cavada.

Anthony from flight 2274 forced us to check in our car seat that fit in the overhead compartment. In fact, the seat was specifically made to fit in all overhead compartments and was put in the overhead compartment of two flights previously. Anthony said we couldn’t put the seat in the flight, that we would’ve needed to buy an extra seat on the plane in order to put the car seat in the overhead compartment. He then proceeded to take the car seat. We asked him many times to at the very least cover the seat because we don’t want our 4 day old baby to get sick. Anthony refused to do so and said it was not Jetblue’s responsibility. We are regulars of Jetblue and have never been treated so poorly. It is just ridiculous to be treated like this with a 4 day old baby and have the senior crew member fight with us instead of try and help us find a solution.

My sister booked her flight for Jun 16, from New York to Fort Lauderdale to celebrate our mother’s 89th birthday celebration two months in advance believing that she’d be guaranteed to depart as scheduled. It’s needless to say that would not be the case.

On June 16, my sister arrived at LGA at 9:00 for the 1130 flight; however, the flight was already delayed to 1:30. This was not the only delay; by 12:47, there was another departure update for 4:00PM. She boarded the plane around 4:22, and informed me that there were 60 airplanes ahead of hers. The pilot informed the passengers that it was unlikely they’d take off within the hour allotted to them. Eventually, the airplane returned to the gate because the pilots met their 15 hours limit. They deplaned and waited further instructions from the staff. She was finally notified at 11:01 that the flight was canceled—14 hours after she arrived at the airport!

This is careless and unprofessional aviation operations demonstrated by JetBlue. My sister lost precious times to potentially look for another flight that would take her to Fort Lauderdale to enjoy in my Mother’s birthday celebration. You can rest assured that JetBlue is a carrier that she will never patronize again! She’s been a faithful customer; however, JetBlue could not reciprocate their commitment to her. I for one, will never fly JetBlue again! A special weekend was ruined by a selfish and inconsiderate airline company.

In october 2021 on flight to Aruba I opened JetBlue account, (promotional code 79078) to get 50.000 bonus points. I used the card extensively but never got the points. After countless talks to JetBlue representatives I still don't have the points. Everytime I call I get case number, which I'm told is not invalid when calling again. I am tired calling JetBlue, I begin to suspect that the promotional bonus points is a scam.

Jean Somerville

My son (Aarav Rajagopal) was denied boarding in jet blue flight - 520 departing at 12:22 pm est on 15th June 2022.

Aarav Rajagopal - JetBlue confirmation - TRRAPY

Me (Anjana Kumaran Nair) and my elder son (Adhvyth Rajagopal) were cleared for boarding the flight.

But how can we board without having our younger son 3 year old (Aarav Rajagopal)?

Due to this, we missed the Emirates flight which was supposed to 11:35 pm est from New york to Dubai and the subsequent emirates flight from Dubai to Triavandurm.

How can you not board my son (Aarav Rajagopal) when:-

1) we spoke to the JetBlue Interline team mates via incoming call on June 7th 2022 at 8:14 pm EST for 1 hour 56 minutes and

they confirmed that all the 3 of us were good to board the JetBlue (520) flight 12:22 pm EST.

2) we were able to make seat selections for Aarav Rajagopal.

Additional details:-

Front desk Name:- Melissa

Supervisor Name: Rodney Brown

I need answers from JetBlue and compensation for your team's fault. Your team should have allowed my son to board the flight, when you could clearly see our tickets.

Let me start off by saying that i prefer to fly on Jet Blue because They have always been many steps above the other airlines since I can remember. Its obvious that things have changed a great deal and now they are no better than the lower end flights with cheaper air fares than Frontier or spirit airlines. My flight was suppose to leave on May 1st 2022 leaving Orlando international airport at 8:30 and reaching Laguardia New York at 11:13. I was right on track, getting to MCO 2 hours before the flight, like instructed. At 8am they announced their first delay of only 30 minutes. But then at 8:45, that 30 minutes is now 1 hour and a half because now the delay was until 930pm. They still did not tell anyone what the delay was. It wasnt until many of us started complaining to the gate attendant and fliers screeming that this wasnt fare that they told us that they were actually waiting for a pilot to arrive to fly the plane. Well, the hours just starting moving quicker than ever and the delay was unbearable with people with disabilities such as myself that have so many underlying conditions. Their next time to depart,, they said was 11 pm. Still the answer of NO PILOT was the answer they gave everyone. Some fliers had no choice but to take other flights to their destinations and pay the flight difference. I was going to do the same until I heard I had to pay the difference. Jet Blue should of paid for the differnce for everyone that couldnt wait. By midnight, they called out that they would not have a pilot available till 7am the next morning of May 2nd. But yet other Jet Blue flights in the same waiting area were leaving on schedule with any problems or delays. To me , it was the worse display of customer service by an upscale airline with a great reputation I have ever encountered. By midnight I could not feel my feet anymore and the back pain was unbearable. Iv had 3 back surgeries and have diabeties as well. Long story shorter, Our plane did not depart until 8am the next day. I was at the waiting area for 14 hours total before we took off. No apologies, No compensation for another flight, No food was even recommended to help us. Not even on the flight. They could of waivered

My name is Alexis Wilson on May 5th 2022 I was supposed to board flight 0524 from LAX to JFK with a connecting flight to Syracuse NY. From 8:30am until about 10am when I arrived at the airport my gate changed 6 times and before I knew it my flight was delayed. The problem with that was without the delay I already had only 10 minutes to get to my connecting flight so now with this delay I am 100 percent missing my connecting flight. When I realized my flight was delayed I immediately went searching for any JetBlue agents but not a single one to be found at any gate. I then called the hotline and was hung up on twice after I said I already had a flight booked I just needed a new connecting, I also messaged a JetBlue representative on the app who was unable to help me. Finally I was told by another airline company to go in the JetBlue Just Ask line because of all the delays I'm assuming the line was at least an hour and a half wait. I didn't have that time I didn't know what to do. After much panic and calls to my parents they told me to get on the plane to JFK even though I had no way home from there but at least I was in the state of NY. When I got to the gate the JetBlue attendant told me not to bother getting on the flight because I will be stuck at JFK but I listened to my parents and got on the flight instead because I had a job to get to. I was going back home for two or 3 reasons. One I had a commercial booked Saturday morning at 6am, my brother was flying in from Florida to say goodbye to the family before he left for joining the air force and then I was staying to celebrate Mother's Day. I bet you could only imagine my frustration and sadness during all of this and the not knowing. I eventually boarded the plane and got to JFK I'm not sure what time we landed but I'm sure it was somewhere after midnight so now it's 5/6/22. I then asked what to do next and all they told me was to go to the Just Ask desk again. Once getting there another problem occurred. My mother bought my ticket with her JetBlue credit card using her earned points. When I got to the desk the woman told me she was unable to get me a new flight or a hotel because I used points to buy my ticket. I would like an explanation on that one? How is it that during flights you go around asking guest to sign up for your credit cards where every time you use it you earn all these awards and earn free miles for your points but when it comes time where you would like to use the points you aren't able. I didn't miss my connecting flight because of something I did, I missed it because of something JetBlue did but now you are unwilling to help me because I used points to buy the flight. If that is the case we will no longer be using the credit card or flying JetBlue. The Just Ask agent then phoned over a few other people where they decided they would find me another flight and also put me up in a hotel. She then told me to save whatever receipts I have so I could get refunded. I got to the Crown Plaza at JFK at 2 am on 5/6/22 and by 5:30am I was back on the shuttle to the airport I didn't sleep for 24 hours. The only flight the attendant was able to find me was to Buffalo NY which is a 2.5 hour drive from my hometown where I was going. That morning that flight too was delayed because of a broken seatbelt and seat. So again my father who took the 2.5 hour drive had to wait while my plane was late. I am extremely frustrated as I hope you could see and understand . I took off 2 days of my full time job Thursday and Friday to fly home so I could make it on time to work a commercial I was booked for. I didn't make it on time for that commercial which was one huge reason for my being home. I lost that job which is a huge deal. I lost 3 days of pay and would like to be compensated at least for missing Thursday and Friday of my full time job. I was also charged for missing a makeup apt on Saturday that was for my commercial even though I was unable to perform and lost that job. I will send receipts of that and from the airport. I feel as if my father should be compensated for his gas for driving 2.5 hours to come pick me up because this situation should have never happened. Gas is not cheap. I also would like my mother to have all her points back because all passengers were told we would be compensated for the flight. What I went through for two days was not okay and I think I am being very reasonable after what I went through. I am extremely dissatisfied with my experience and would just like to have this taken care of here and now rather than taking drastic measures. --

Alexis Wilson

On 4/7/22 I had a return flight that I paid for months in advance from MBJ to JFK. And from JFK to BOS. My flight was scheduled to depart at 3:30 PM. When I arrived at the ticket counter in Jamaica to check in for my flight I was informed my flight was overbooked and I could fly to Orlando as a result. When I explained I had no desire to travel to Orlando I wanted to go to JFK like I was supposed to. I was then told that I actually never had a choice and I was flying to Orlando. From there I would fly to Logan, and my new departure time would be 6 AM on 4/8. Where originally my flight to JFK would have me back in Boston by about 11:30 PM on 4/7.

I was also informed in Montego Bay that upon arrival in Orlando I would be placed in a hotel at JetBlue's expense. And my flight was set to depart at 3:30 PM. At 3:40 PM I got an email notifying me that my flight to Orlando had now been delayed and would not depart until 7 PM. The flight was once again delayed until 7:50 PM. When we landed in Orlando and finally made it through customs and went to get our hotel voucher at now 12 AM, we were informed there was no hotels and we could book one but would only be reimbursed $150. From there we got another email informing us that our 6 AM flight was delayed until 8 AM. I had to wait 2 hours to rebook my flight to a 7 AM flight because I needed to be home and was already set to arrive over 10 hours after I was originally scheduled to.

When I finally returned home, I contacted JetBlue now on FIVE separate occasions between email, and chat about a refund for my "Most space" seats that I paid for on both my flights from MBJ to JFK and then JFK to BOS, as on neither flight from MBJ to Orlando and then Orlando to BOS I was not in the seat class I paid for. I also reached out about compensation for them over booking my flight and ultimately delaying my return by 13 hours. I was told that they didn't feel I should be compensated at all, and I was "fairly compensated" $100 in flight credit because my flight to Orlando was delayed by 4 hours. How that's fair compensation I fail to see.

In my last reply from customer service via email I found it to be very rude, to be told that I didn't deserve any compensation. And that typically they let customers know hours in advance about changes in their flights. Between how rudly I was treated at the ticket counter in Jamaica, to again in Orlando and also by the last two customer service reps via email. I will never do business with JetBlue again. Because it's very clear they do not care about their customers.

On April 8th I was on a flight from Boston to Aruba. I am a USMC Vet and Police officer who is disabled from both. PTSD ect... Long story short I was picked out by a steward because of my attire and tattoos and treated absolutely horrible. The man in question took a distain to me from the get-go and made it abundantly clear that this was not going to be my best flight. I am assuming that the mask policy was the issue that was his reasoning for the flat-out attack against me. 8 times at the very least I was told by this male to properly fit my mask about my face. Keep in mind, that If I had just taken a sip of water or fallen asleep, I was briskly reminded to place the face covering over both my face and my nose. Now due to my PTSD, I do have an issue with obstruction of my breathing, however, to get to Aruba, I was more than prepared to sacrifice this for the 4.5 hours. When the "outstandingly expensive and tasteless snacks came about, I asked the male if you could Purchase the meal without the wine, because I had to take 3 doses of a medication in order to deal with this Mans' behavior towards me. He could not hear me so I lowered my mask, where I was scolded once again and very rudely told that I would not be able to have any alcohol on this flight. Obviously since I was forced to take so much medication to calm myself because of his actions towards me, I wanted nor could have any part of any alcohol. After that last contact, I limited all contact with any airline employee. I refused to get up to stretch my back (surgery 1/2022) nor use the restroom for 3 hours. My fear was being approached by this male and an argument or worse occurring with me landing on the no-fly list. I made a complaint with the general manager of Jetblue in Aruba and the Customs agent Supervisor. waited a month after doing as asked. Nothing. Called the supervisor several times nothing. Looks like this discrimination will be swept under the rug. Maybe Tucker Carlson needs a call?

When I got off the flight from Boson to Orlando on May 15 at approx. 7:30pm (it was an hour late) with a small suit case, I asked for a wheel chair (I am 90 y. o) and when someone was assigned to push me, I asked him to take my suitcase. At the taxi, the luggage door was open in the back and I assumed that my suitcase would be transferred (it was dark already). when I got home no suitcase. I was very stressed until Jet blue called and said a suitcase with my name had been found and I should get it. They could not deliver it. Later they called and said they could send it for $55. By then, it was ca 10pm. No thank you I said. the next morning, I asked a friend to take me there and fortunately I retrieved it. Eliane Meyer Norman

I was on Flight on Monday 5/9/22, to come back to NY and it was cancelled and I had to stay another day and pay for a hotel for extra cost.

This is the third time his has happened and I am getting little or no cost back. I am out of pocket a lot of money and it was not my fault. I want a refund of my tickets for myself and husband. I used Jet Blue ALL THE TIME. I have a business and I use you for all my employees business trips. This is unacceptable procedure for such a good airline.

My Name is Nancy Foster and my # is [protected] and my email address is [protected]@gmail.com I expect a call back or a reply within 24 hours.

On April 16, 2022 I was scheduled to fly from Fort Lauderdale Florida (FLL) to Newark, New Jersey (EWR) on your flight 006. As my husband and I were sitting at the gate I received a text that the flight was canceled and we were assigned to a flight going to Laguardia Airport in Queens NY. Since my car was parked in New Jersey I had no way of getting from Queens NY to Newark NJ, so I decided to go to the customer service desk at FLL.

The desk representative was of no use. She told me that there were no flights to Newark that day, Sunday or Monday and was unwilling to assist us in securing a flight home. After going round and round with her I asked to speak with a supervisor. Your supervisor was even less cooperative and most insulting, telling me that I did not have a flight scheduled to NJ. and that I must have made a mistake when booking my flight. This is not true and I have the print outs to prove it.

I found both of these women to be rude, indignant, with no empathy to my situation at all. Having no other alternative, I requested a refund to reschedule with another airline.

My husband found a flight with Spirit airline flying out on Sunday morning.

We booked that flight and had to stay in Fort Lauderdale FL overnight incurring substantial expenses due to your faulty operation. It cost us an additional $1200 plus food expenses.

Jet Blue has always been our go to airline, however Jet Blue has now become our airline of last resource. I would rather take a bus before stepping foot on your planes.

I am shocked that no one has reached out to us since this has occurred to see how we are doing, offer an apology and offer reimbursement for the exorbitant expenses we had to incur.

Anthony Arena : [protected]@yahoo.com

confirmation Code: WHYGYY

Booked a flight for Seattle, WA to Jacksonville,FL to attend son's wedding. A I paid for a lsle in advance the seat was changed. Both the flight and connecting flight departed a hour late. To top it all off my baggage did no arrive until after the wedding 3 days later. I was told to buy another suit and personal items I would be reimbursed. Unfortunately I did have the funds to do that so I missed a very important event in my son's life.