JetBlue Airways’s earns a 1.4-star rating from 402 reviews, showing that the majority of travelers are dissatisfied with their flights.
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not respecting a voucher and flight delay
I was scheduled to fly Jet Blue FLT 174 from San Jose to New York on Sep 1, 2006 at 10:35pm. We were made to wait for 3 hours before we were told that the flight would not leave until the next day since a flight attendant was sick and they could not find a substitute. So then we were asked to queue up to get our free round trip compensation vouchers. I stood in the line for another 2 hours to be simply told that the confirmation number on my boarding pass would suffice to ask for a voucher when I travel next. Since I was a San Jose local I didn't ask for a hotel voucher but others were being provided with vouchers as well. I called Jet Blue to get my free return flight on Aug 4, 2007 and was told that their system showed that FLT 174 flew out on time and there was no record saying that passengers were made to travel the next day. The system actually says that the flight with me in it left on time, which is unbelievable. I know when and what time I traveled. I feel simply cheated and this is bad faith on Jet Blue's part. I talked to a supervisor who was very rude. I would Jet Blue to keep to their word. I would like a document suggesting what time FLT 174 actually left and that it was not delayed because what I was told was a complete lie. Did anyone face a similar problem?
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JetBlue Airways emailscorpcomm@jetblue.com100%Confidence score: 100%Support
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JetBlue Airways address2701 Queens Plz N Ste 1, Long Island City, New York, 11101-4021, United States
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My husband accidentally booked a flight for my son and I to go to Florida in December. On the wrong airline. When I went on the app to cancel the trip it asked if I wanted to be refunded back to my original form of payment. I said yes to cancel the trip and then it showed I was refunded travel points. I called to get a refund and I was told no.
I am a U.S. Navy veteran that suffers with PTSD and my assigned seat was riddled with safety issues. There were expose wires in the arm rest and unbenounce to the airline staff I suffered an anxiety attack and was able to maintain thru the flight. Please correct this situation for the next passenger who may be suffering with a mental disability.
Flight from FLL to SFO
date: 7/3/2019
Flight #: B6577
Seat 26F
I didn't have screen service the whole trip.
Screen was out of service
The flight was during the day and I planed to watch a movie or get entertained somehow.
Thank you for understanding
Please compensate with points, money and pay me back something, someway
Thank you
Flight from FLL to SFO
date: 7/3/2019
Flight #: B6577
Seat 26F
I didn't have screen service the whole trip.
Screen was out of service
The flight was during the day and I planed to watch a movie or get entertained somehow.
Thank you for understanding
Please compensate with points, money and pay me back something, someway
Thank you
Jet Blue failed to unload the bags From our flight from Los Angeles to Boston on the carousel for over a half hour after our plane landed. The sign above Carousel 2 showed our flight would have bags on it, but the bags were eventually on Carousel 3. No announcements were made.