JetBlue Airways
Reviews and Complaints

Wow. I used to love JetBlue. I have recommended it to hundreds of people, since I've been flying JetBlue since 2 weeks after it went into business. But after tonight's two hours on the phone on hold and then finally with a very nice but ineffectual representative, I will be reevaluating my family's travel choices, and closing our JetBlue American Express cards. I will also open a formal complaint with American Express.

I called today (2/5/10) to redeem my remaining Old TrueBlue Award for a date five (5) months from today. I was told that there were no award seats available on the day I required, and that the closest days that had available seats on them were 4 days earlier or 4 days later! This, despite the fact that the vast majority of seats on the flight have not been booked! It is obvious that JetBlue has drastically reduced the amount of seats it makes available for Old Awards, and thus the thousands of dollars I have spent, and that my wife (who has remaining Old Awards and Points) has spent, were spent in vain. The awards we were earning have now become useless. I feel so betrayed by JetBlue, and I am extremely disappointed that this company that I had so much respect for has shown that, despite my loyal and constant patronage for ten years, they have treated me and my family unfairly.

The only thing I could do was to book a return flight using the Old Award, but the issue remains as to how my wife and I will GET to Chicago for the charity fundraiser we are attending (and that we help to organize, recommending to dozens of others which airline to fly to get there -- we will certainly be reevaluating those recommendations). It will be impossible to reach the number of New Points required to earn a reward under the new system -- and it is unreasonable for us to have to, in effect, re-earn the awards that we already earned. It is patently unfair and disingenuous for JetBlue to have changed the number of seats available on each flight so drastically while we still have awards that were earned with the reasonable expectation that if we tried to redeem them (5 months in advance! -- and on a weekday!) there would be award seats available -- especially when the flight is currently mostly empty.

I requested to speak to a supervisor, and I was told that "everyone at this level is a supervisor", and that no one had the power to make award seats available on any flight. Surely this is not the case - the company is making the decision to severely limit award seats, despite the fact that their customers have been operating under the agreement that their loyal patronage and use of the JetBlue American Express card would result in a reasonable expectation of a return on that investment.

I will now advise everyone I know and do business with that something has gone terribly wrong at this company, and it is to be avoided.

By the way, I submitted this complaint, at the recommendation of the representative at JetBlue, and after I submitted it, I got the following email back from them:

Thank you for contacting JetBlue Airways regarding your TrueBlue account. JetBlue has just completed
transitioning to a new reservation system and as a result, the TrueBlue help desk is currently
receiving a high volume of email and can no longer accept them at this time. We apologize for the
inconvenience.

So, I'm not only screwed, but they don't even hear me saying that they've screwed me.

What a disappointment.

RE:confirmation number is 262-[protected].
Dear JetBlue,
I need your help to receive a refund for the cruise that I bought from you. I’ve always been happy with JetBlue and your products and service has been great. This cruise advertised and bought on your sight was an inferior hoax. Carnival left the port of Miami four hours late with some lame excuse they were still loading baggage.
This they announced would not in any way effect our cruise and arrival time at Ochos Rios, Jamaica and Grand Cayman Island.
We left Miami Port and then the next day found the captain made a unilateral decision to abort our travel plans and not go to our destinations. He announced the propulsion system would not allow the journey and thus would be taking us to Nassau Bahamas to spend an afternoon and evening. The destination contracted and paid for to Jet Blue was never fulfilled. Instead our 2010 vacation was destroyed. I would choose any run down city stateside over Nassau. Our vacation has been hijacked and I demand my money back.
I like Jet Blue and have always been pleased with your service and will continue to fly JetBlue but I need your help in resolving this issue. I’m out of the amount I paid you for the cruise, a trip to Florida costing us $400. A rental car that I left at the port costing $300. Plus I paid 100.00 to the parking at the port.
Cruise Details

Itinerary: 5 Night Western Caribbean (Miami roundtrip)
Departing On: 01/16/2010
Returning On: 01/21/2010
Cruise Line: Carnival Cruise Lines
Cruise Ship: Carnival Destiny
Dining Request: Late Dining (around 8:15 pm)
Stateroom Category: 4G (Interior Stateroom)
Stateroom Number: 8198
Cruise Reservation Number: 93N7Z5
The Cruise Reservation number above should not be used to access your reservation on our Cruise Customer Service page. This number should only be used on the cruise line website to access your Online Registration and Electronic Travel Documents (where applicable).

On 12/28/09 my family along with approximately 9 other passengers for the 8:00am flight # 1069 from New York, NY (JFK) to Austin, TX (AUS) was left behind. I was at the terminal with my daughter waiting for my husband to come out of the bathroom, our luggage was checked but yet the plane still left without us. We approached the employees working at the desk and there first words was your not getting on that plane! Not, may we help you, or here are your options. As we stood there more and more passengers came and the plane just sat there, most were connectors and were told by the other stewardesses that the plane was going to wait for them. As we all stood there astonished I asked why our names weren't called over the loud speaker and she said that they don't do that and literally seconds after she said that, a passenger's name was called overhead. I asked her why they called his name but not ours she said that they only page connectors and with that all of the connectors said well how come none of our names were called! I asked her how can they plane leave without the passengers with there luggage on board? Isn't that a red flag with security if three passenger's luggage is on the plane but they aren't? She continued to say how we are not getting on that plane! My husband then told her that he was Diabetic and that his insulin was in his luggage. She told him that if he was lying, that he could get into a lot of trouble. He showed her is Diabetic alert card and continued to ask what was going to happen to his luggage, and that he needed his insulin. She then said “You put all of your medicine in your luggage, WELL THAT WASN'T VERY SMART NOW WAS IT! We were appalled, how dare she talk that way to paying repeating customers. At this point we asked to speak to a manager, we waited and waited. The manger finally came as the plane was pulling off the runway, approximately 45 minutes later. She was just as rude as the other employees. She told us that we were not getting on that plane. I asked for a full refund, she said that we would not receive a full refund and began to point at each one of us and said “there will be a hundred dollar fee for you and you and you” At this point I became embarrassed and belittled, I repeated that we demand a full refund for our inconvenience and the way we have been treated and that it is not right or fair what Jet Blue has done to 12 paying customers, she then threatened to call corporate security on me because I was making a scene. At this point I realized that I was not going to receive a full refund and I should see what my other options are, she put us on standby and we did not board a plane until 12 hours later. It is safe to say that my family and I will never fly with Jet Blue again!

I booked a flight through expedia to arrive at 640pm, the flight was then switched 3 days later to land at 920pm however this is a problem since I had prior arrangements to attend leaving the airport at 730pm. I called Expedia to switch my flight to something that would help me arrive sooner however they let me know it was in the hands of JetBlue. They called JetBlue for me to find out if they could refund the ticket since JetBlue did not have available flights any earlier, JetBlue said yes and I was given the reference number to call and cancel the flight. I called back less than 20 minutes later and now they were unable to refund my flight because it didnt meet the 4 hour minimum requirement. They will offer me to fly the day before or the day after but nothign the day of. I was on the phone for over an hour asking for supervisors and was told I could not speak to one they would not be refunding my ticket and I would need to purchase a new one. Evenually after arguing with the lady for over an hour she conveniently said "jet blue is releasing this call" and hung up on me. This is awful customer service I cannot believe they would allow their employees to be so rude and unaccomodating.

Jet Blue has now reached the point of more failures. Bill of Rights, nice P.R. but not based on fact. Flt 200 from las vegas to JFK Aug 15th, delayed 3 times then canceled. People spent the night on the floor. Re booked for 11AM flight Sat. At no time did I get any e mail notification of any of the delays! J Blew offered $50.00 voucher. Suggest that should use it to help fund a phone system that a human voice answers. Not happy...Asked in my e mails to them that please give me a phone number to discuss my problem in detail...Several e mails later still no phone number.

I recently tried to book True Blue award travel on Jet Blue. I was told by their customer service several times throughout the week that the award seats on many of their flights weren't loaded because of a computer glitch. I finally received an email from Jet Blue customer service on 1/3 saying that all award flights were finally loaded. There was still no availability (between PIT and SEA in late June) so I called customer service again. I was transferred to the Jet Blue program manager and was told that there weren't any award seats allocated for this time period for this set of city pairs. She was very quick to point out that this wasn't a blackout period because there was at least one award seat on a flight between some pair of cities on these dates.

This is really a poor excuse for an airline loyalty program. It has made me even more committed to Southwest Airlines -- they really understand what customer service means. Jet Blue will remain on the wannabe list.

I had flight almost every week for the last 4 years from Bay Area to Orange County, using many of the airlines available. Today, Jet Blue wanted to charge me $50.00 to cancel a $49.00 ticket my son made by mistake. The ticket was bought for me just a few hours before I realized the error. In another 2 occasions from the past, Southwest Airline and American Airline had allowed me to change without a charge when I called right after the tickets were purchased. Too bad, Jet Blue had lost another customer!

I wanted to write a complaint on their Web site; coincidentally, the site is not available for complaint, only for compliment. The flight representative (Susan) on the phone told me We dont apologize for the other airlines policy You should have read the fine lines .. . What a customer service!

Hello, Im wrting to share my expirience that i had with Jet Blue Airlines, I bought a airline ticket for my 8 yr old son via jet blue airlines, before i purchased the ticket online i called the jet blue airlines where i spoke to a representsitive about purchasing a ticket for a unacompanied child which is my son, flying from New York City to Seattle Washington.My question to her was (I did not get her name during or after the conversation) can a unacompanied child fly by himself, she replied yes under two circumstances, theres a fee for $75.00 each way where he would be assisted by someone that works with the airlines, the second option was unless hes flying non stop from New York to Seattle, then i would not need to pay the $75.00 fee each way, So mi replied fine ill buy the tickets NON STOP, I then also asked her if there was a price difference in fares between a adult and a child, she replied NO, as long as they are over the age of 2 yrs old there ticket cost the same as a adult, so i end the conversation with her and went a head and purchased the tickets online.One day prior to travelling which is todays date 07/20/2009 my mother called the airlines and asked about how and wht procedures she has to go by to make sure hes seated on the plane and wont get lost from the terminal each way, Another representsitive told her her cant travel by himself and we would either have to write a letter stating that im allowing her to escort him through the terminal to the plane or we have to pay a $ 75.00 fee.From my understanding im being misled in both instances, so we went ahead payed the extra $75.00 to get him on the flight, after speaking to a supervisor badge #54396 who was very diresepectful and went to complain to me abt the whole situation and hangup the phone on me, I then called back spoke to a next rep and she spoke to me in a more gentler form and at no point no one appologised to me, i asked is there any way we can get that recording of the person i spoke to about purchasing the tickets, she said no, as it staes THIS RECORDING MAY BE MONITORED, which the conversation wasnt recorded, so they arent able to tell me who gave me wrong info on purchasing the tickets, so im just letting other persons know of my unfortunate incident with JET BLUE AIRLINES, PLEASE SIR/MADAM i wouldnt like this to happen to a anext Mlitary person/Vetrans who served their country or any other hard working person who has to see and get their money worth in this tough econmic times.Way to go Jet Blue thats how you treat your customers/returning war vetran who has'nt seen his son in 5 yrs, GREAT JOB, THANK YOU FOR YOUR SERVICE.

My family and I flew to Orlando to Austin on July 1, 2009.We did not have any problems and it was a great flight.On the way back to Austin July 6 and it is a very different story.Checked in with no problem and my daughter was already harness.Gave our bording passes to gate crew and they even said how cute my daughter(23 months old)was(she was wearing bright red harness).Then we get to our seat and everything was fine. My 23 month old has her own seat.That we bought and paid for.We are the first passangers on the flight.My daughter is is buckeled into her seat with her harness and the flight attendant walks by and smiles.Then the cabin doors close and we are taxing down the runway.Then the same flight attendant comes up and starts talking to my huband about my daughters seat that we paid for.She tells him because she is 23 months old my daughter must sit in his lap during take off and landing(My 34 pound daughter who is 23 months old).Then I got invovled.I informed the flight attendant that is dangerous and I am not risking my childs life.We both informed her we have paid for the seat and she said, that does not matter and if we do not follow the rules, she will get her supervisor.I inform her to get him.My husband said why is this a problem now?We came to Orlando on JetBlue with this harness and a seat.No one said anything.One of the flight attendant said I am sorry but FFA regulations require that any child under 24 months must sit in lap or a reproved harness. Then tells us our harness was not preapproved.Then another flight attendant gets involed and says we would have to go back to the gate.I said get the supervisor please. They both stear at me and then one leaves and starts bring flight books to me and putting it my face.I said please stop.She just looks at me.Then we start back towards the gate. A male supervisor comes on and asks me to step off the plane while we discuss this.I ask him is the plane going to leave without me.He informed me it was a possibility’s just looked at him and said no! We did not have any problems with the flight going to Orlando why are we having problems now.No one said anything when we checked in or when we bought the ticket.I told the supervisor I have tickets and it is not in the fine print.He told me that was an IT issue.Then tells me we need to put my daughter in my husband lap during take off and landing.I said no that is dangerous.Then the flight attendant starts talking about my baby getting crushed from my husband if she wears the harness in his seat.Then I hear that and I am crying.I ask if there is a car seat.He says they do not keep those.Then anouther supervisor comes on and says I will go get one.We have them.Then the first Supervisor just looks at me.Then the 2nd supervisor said sorry we are out. Then a third one comes on an apologized.She said she is the inflight supervisor.Everything is fine.Then says my daughter can ride in her seat. We were an hour late leaving. Right before we left. A man came up to me and told me he is with the FBI. No I am not joking. HE said he is with the FBI. He told me I should take care of any discrepancies before flight. I said What and looked at my husband. I was thinking we did not have problems before the flight. Since all this started as we were taxing down the runway, it did not make any since what he was saying. My husband waved him on. He left and why would he say that enless he was told a differnet story. We left the gate just a little bit over an hour late. Everything was fine until beverages were being requested or given out. We asked for bottle water and just got odd looks with no eye contact. She walked away and brought the people in front of us water and the ones in back of us. It took 55 mins for us to get bottle water. There was tubulance. However that was said after everyone but row 19. My family was the only ones on row 19. That was the entire contact we had on flight with them. I got sick on the flight right before landing. I threw up in the little bag in the front. We were very close to the last ones leaving the flight. One of the flight attendents was cleaning and throwing things in trash. I asked her if I could throw this in the trash. She said yes and I put it in there and walked away. As I am walking away she yells did you use this? I said nothing. Why would I throw a sick bag in the trash, if I had not used it. She yells I need to come back and throw this away. I just kept walking. I am thingking this is ridiculous. This entire this was poor customer service and a power trip. The inflight supervisor wanted us to do exactly what we were doing. She said she was sorry for this situation and pated me on the back.The flight attendents did get on the load speaker and tell all the passengers sorry for the delay. The flight attendents never said a thing to my husband or I by ourselves.They just steared at us.If they were trying to make us uncomfortable, they did.However, I do not have to fly that way again.

Jet blue denied us boarding, claiming that the flight was "closed" yet there was still 20 minutes before scheduled departure. this caused us to miss our godsons confirmation. numerous complaints to "customer no service" resulted in the most horrfic level of bull [censored] from JB. These people are truly awful. I would NOT recommend them to anyone, they are unreliable, arrogant, superficial, and primarily concerned about their own comfort, with no care whatsoever about the concerns of their passengers. Words fail to describe the dreary and insincere level of hostility that emanates from this dispicable group. WE upheld our part of the transaction, but jetblue failed to honor their part. when a guy sticks a gun to your head and steals your money, he commmits a crime, when jet blue does it, it just part of their business plan.

My luggage was not loaded when I flew from Orlando to Santa Domingo in December. The airport reps could care less about my personal belongings. It took several phone calls and four days to finally get my luggage delivered the final night of my company business trip. Upon my return I filed a complaint and was assigned to Yvette Kaufusi. She was completely confused as to what happened and failed to process my claim in a timely manner. Now almost 4 months and several calls and emails later a rude supervisor was not helpful, nor did she care about assisting a customer. She was sarcastic and unprofessional. her name was Cathy. She has advised me I should have carried on my personal items I needed vs checking the luggage. Also they charge you for the checked luggage. Seems like a scam to me. I was advised they did not load my luggage since the plane had cargo which would generate more cash for the airline.

Jet Blue, no thank you!

My children (14 & 11) had an extraordinary opportunity to spend time and visit their grandparents in Florida. They would be traveling alone, a first, and I am a nervous parent who wishes to make this a truly memorable experience for all of them. Unfortunately, what I am now experiencing from Jetblue is a distraction for all and it really didn't need to be.
It started as we approached the baggage drop off counter. There was no "good afternoon" or "welcome to Jetblue", I simply got an outstretched hand wanting my boarding pass. I had a question about my wife and I approaching the gate with the kids. I was told "only 1 per reservation" in a barely audible voice. I had 2 kids, which counts as 2 reservations, I figured I would ask. Apparently I was wrong, since she hissed back "Only 1 Per Resevration!". At that, the female employee next to her took notice, looked at me and smiled with a changed worried look in her eyes. She did nothing else, but watch me endure the rest of me encounter. My agent stared at her computer monitor as she searched throughout the Jetblue network for some mysterious information, because all she told me was to wait, as I stood there helplessly clueless for several minutes as my wife and kids are bouncing on my back asking what is going on. Finally, I get her attention to ask if the rest of my party was needed there clogging up the area, blocking all other travelers. I had to ask the question 3 different ways before she understood, said yes, and walked away, leaving me there smiling at the other agent uncomfortably for five minutes. When she came back, she handed over the ticket with some paperwork- and without explanation- which at this point I didn't expect, she directed me to hand over the bags, tagged the first one and turned away saying "all set". I barely heard her, so I waited with the other bag. I wanted to thank her for her help and excellent service skills and told her to "Have a Nice Day", which was admittedly dripping with sarcasm, but not obsenity. She waved me off in dismissal, and I left without watching to see that the second bag was properly taken care of.
The kids arrived, with one bag missing, and my parents desparately trying for perfection with this visit.
Travel time so far, from my door to meeting is seven hours and it is time for my father and mother to be sleeping on the couch with the TV on. My father apparently had issues with the person in baggage claim and came away without knowing where the bag was. He was uncharacteristically upset relay the story to me by phone, so I called Jetblue.
When you call Jetblue, you are not actually given an option for "customer service", which I no longer find tolerable for a company that "positions" itself as the industry leader in that category. Hence I'm pissed off and not going to take it anymore. The options I am given ask me to wait 3 minutes for a Jetblue representative to take my reservation. Why do I need to wait to give any company my business? And why can't they offer me an option that doesn't involve me signing my true allegiance to anything but Jetblue? Hell, I'm on hold so long, I swear I'm going to write a real letter of complaint and make sure everybody is going to read it for a change!
A woman answers with the standard scripted greeting. To her credit, she was quickly able to find my son's bag on the otherside of Florida and assured me it would make its way to his grandfather's by the next after noon.
My father called the baggage claim office this morning and was told that "since the gentleman who answered the phone had just gotten to work, he would be unable to assist him." Do you ever want to hear that from someone on the phone? Especially since your son was able to find out from his livingroom in New Hampshire. speaking with a woman in Salt Lake, 12 hours earlier? My father persisted, he has only 3 days with the kids and my son has no clothes. He wanted some information, but was given nothing.
It is now 1pm. They have tickets for the Redsox- Yankees spring training game tonight, and my son has things in his bag that he really wanted to get signed by the players.
There is one question I would like answered. How far will a company go, foresaking real satisfaction for its consumers. I feel that service is formulated and factored in on the cost sheet of a corporation, and that the complaints of individuals are insignificant, until they hit the bottom line. Complaints can usually allow management to point a finger, but rarely create systemic change. Why is it Jetblue, of all companies, has these kind of individuals working with the public? We are in a recession. People are out of work. Do you not pay enough for these jobs to get quality people in these areas? Why should I give my money to Jetblue or any other company. It is not always just about the price!

I was scheduled to fly to oakland on jetblue to be a best man in a wedding at Napa. i arrived 2 hours ahead of time I went on line to check what Items you could bring on board and did what it said then when I arrived I was held up and my cologne and other personal items were taken by TSA then they made me get back in line. This is all fine but by the time i got the gate there was still time to get on the plane the door was open and the stairs were in place as I told the person at the front I was held up and to pleae let me on the plane that iw as to be in te wedding in Napa it seemed they ere set on not letting that happen. I yelled out to the door man he looked at me shut the door then called the supervisor who then made a judgement call and would not allow it. When I approached the supervisor he blamed TSA then ran like a scared chicken...the story goes on I misse being in the wedding and I will never fly the ghetto airline again... I would reccemend you do the same or you might be waisting more of your time onew day righting the same complaint.

Jet Blue Flight 457 out of Boston on 8/14/08 scheduled to depart at 7:50pm was eventually cancelled at 1:30am because the flight crew was "timed-out" due to a previous delay that they suffered.

We were told after waiting almost 7 hours at the gate for our flight, that we would be cancelled, and issued a travel voucher for a future one-way ticket. We were then cut loose, given a refund, no assistance in making arrangements for another flight home, and told to pick up our luggage.

All ticket agents for all airlines were long gone due to the hour (2am) and we were all (150 of us) all left sitting on our bags and waking up loved ones to go on-line and arrange alternate return travel.

After waiting 4-10 business days for our travel vouchers, which were to be emailed to us, and not receiving them; I called Jet Blue and was told that the vouchers would ultimately not be issued after further review from the operations team.

I objected on the phone, expressed my upset at the breach of the agreement that was made, and was told to write in to the website at jetblue.com. This was unacceptable, and as a business traveler who books his own travel; I will choose not to travel Jet Blue for no reason other than they did not keep to the agreement that was made.

I can handle a delay, and I can handle the additional fees, but not to stick to an arrangement made with 150 angry travelers who ultimately spent over 15-24 hours in an airport because of any company's inability to make a decision correctly is out of the question.

Le them go under like all of the legacy carriers that didn't learn how to treat the traveling public is what I feel.

33% cancellation fee in my case. My in-laws who are in there mid 80"s had a medical emergency and couldn’t fly up from Florida. There are no conditional reasons for cancellation acceptable to JetBlue.

Be very sure you are staying healthy prior to your trip.

If you purchase a $100 ticket you lose 100% of the purchase regardless of the circumstances. What's next from the airlines?

Perhaps a charge for sitting in the boarding area.

How about charging for leg room, oh they do that already. Maybe you have to purchase a key to put your luggage in the overhead.

I don't want to give them any ideas.

Available credit of $127.90 expiring in March 2008 was not showing on my frequent flyer Trueblue website. Instead it was showing as $0.00 available credit. Today, after other credit was added to it, it reappeared as already expired. I complaint about it but they told me it has always been available to me. However, how can I remember it when it is not showing where it is supposed to show. They should not be hiding any available credit till it expires. And also they should not be giving me the round about for 45 minutes till I get tired and quit.

After arriving at Boston/Logan airport and being in New England for three weeks I made my return trip home to Florida. Upon arrival at the airport with a ticket that was purchased the first part of May I was informed that I would have to pay an additional charge of my second bag.

I did hear that this procedure was going into effect the first part of June, however I feel that any ticket that was purchased and your passenger was on their return trip home should have not been charged. These tickets were purchased roundtrip in advance and I feel that it was unfair to hit up the passengers on their return trip for the luggage fee.

I also observed a family of five trying to check in and being told that they would have to pay an additional 200.00 in luggage fees again after they had already purchased their round trip tickets. Just what if they did not have a credit card or I did not have a credit card, then what?

Again I understand the need for the second bag charge and would support it for a future ticket, however I feel that it was unjust to hit up passengers on their return flight for this charge.

I have always enjoyed flying on Jetblue however I will now make other plans for different airlines regardless of the price difference. I don't mind being charged, but it was the SURPRISE of oh by the way you now owe us more money for your second bag and you need to pay it now or the bag doesn't go on the plane.

Just a reminder that we are your profit and should be treated fairly.

I was ON TIME (50 min early) for my original flight.

'I' took the initiative at JFK since I was 'just a number' to figure out what was going on. I was then directed to the 'Chaos' Machines. Very 'non-user' friendly. Spit out a ticket that said 'Ooops'. Very appropriate. Went to Jet blue rep, put me in a much slower line - wasted VALUABLE TIME... only one person! Another rep said shorter line at the other end. Brisk walk to other side, first one in line. That rep said I am now 'late' and missed the flight. If was only 5min earlier I would of made it. You think?!

If I wasn't tossed around like a ping-bong ball, I'm sure I would have. Bought ticket because I had no choice. Took the jet blue shuttle to the gate... are we here? I don't know, the driver didn't speak English! Some of us just looked at each other - sooo... yeah, I think we're here (very professional).

Spoke to supervisor at JFK Jet Blue Customer service about a refund. He LIED to me and told me to call the 800 number where Marsha told me I should of taken care of it there because the ticket is already purchased. What? (I think this is what you guys call a 'round trip').

New flight - a few hours to kill. Plane was supposed to take off at 8:30pm - took off at 9:15pm. Why? Because the PILOTS where LATE! Question: Will Jet Blue charge the pilots $230 for being late? I asked Marsha that question 5 times and she refused to answer. When destination was reached, it was a 50 mile difference/$100 cab ride (can you bend me over any further?).

So what did I do? I disputed it on my credit card and Charles Schwab refunded my money. Thank God for Charlie! He's on my side. NEVER fly these idiots. Instead, fly Virgin America. Much better, airline, service and respect! JET BLUE SUCKS!

I was scheduled to fly Jet Blue FLT 174 from San Jose to New York on Sep 1, 2006 at 10:35pm. We were made to wait for 3 hours before we were told that the flight would not leave until the next day since a flight attendant was sick and they could not find a substitute. So then we were asked to queue up to get our free round trip compensation vouchers. I stood in the line for another 2 hours to be simply told that the confirmation number on my boarding pass would suffice to ask for a voucher when I travel next. Since I was a San Jose local I didn't ask for a hotel voucher but others were being provided with vouchers as well. I called Jet Blue to get my free return flight on Aug 4, 2007 and was told that their system showed that FLT 174 flew out on time and there was no record saying that passengers were made to travel the next day. The system actually says that the flight with me in it left on time, which is unbelievable. I know when and what time I traveled. I feel simply cheated and this is bad faith on Jet Blue's part. I talked to a supervisor who was very rude. I would Jet Blue to keep to their word. I would like a document suggesting what time FLT 174 actually left and that it was not delayed because what I was told was a complete lie. Did anyone face a similar problem?