JetBlue Airways
Reviews and Complaints

My ten [10] year old come from FLL [Ft. Lauderdale] to BOS [Boston] on Saturday March 12, 2011. My ID was taken at the ticket counter and I was issued a ticket to go through TSA and proceeded to gate 12 where my daughter emerged from the plane NO flight attendant in sight! She was told to deplane with the woman she sat next to on the plane. So Jetbule releases your child to whoever is at the gate? Is this responsible? They charge $85.00 extra to put your child in danger?

Me and my family (3 adults and 6 kids) were going to board jetblue airline flight number 58 out of orlando mco on 2/23/2011. When we started to board the plane the lady at the counter taking the boarding passes had a very bad attitude snatched the passes and forced them back into my hands. Once on the plane the flight attendant had smart remarks to me and my family. We then tried to get our seats and put our bags away, while getting yelled at to hurry up. It took a total of 90 sec to reach the back of the plane put the bags away get buckled in. And here comes the head flight attendant to start with here very rude and obnoxious voice and attitude telling us to shut up and listen to her. My wife turned her head away and the lady says you don't want to listen you are'nt flying get of the plane. Well we said we paid for our tickets we are here lets take off.They responded by calling the orlando police dept we were then phycally removed from the plane(me and my 6 kids) and held in the airport for 4 hours while being questioned by the FBI (i thought they were here to protect us from terrorists not unhappy customers). After being held harrassed and questioned we were (free to go) they told me they would refund our money with no fees or surcharges.I just got an e-mail from jetblue giving me back $422 of my $1200 not credit back to my master card like I paid, but to a jetblue account like I would ever want to fly their airline again. I was at the end of a 2 week vacation with my family that was completly ruined by this whole situation. My 6 kids never want to fly again because they are scared to get kicked off the plane and made to sit in the airport for hours while not being allowed to speak to ther parents for no reason other than the flight attadents have bad attitudes.

Has anyone else been screwed by jetblue when booking a flight online on there website and received no help other than wasting my time speaking to there customer service reps( AJ #36419) She would not let me speak to her supervisor, she would not tell me who the CEO is, She laughed at me and said goodluck speaking to him, when I said her CEO was founder DAVID NEEDLEMAN...

First I purchased a ticket online, and when I was booking the return flight I accidentally book a ticket for march instead of feb. When the ticket was purchased my family was having a medical emergency, that may have canceled the trip. With this in mind my intention was to by a fully refundable ticket and what i find out in retrospect was I purchased insurance for the ticket instead. I tried to get it straighten out with no avail...

Not even so much as a "THANK YOU" from anyone at Jet Blue was given to my friend who spent her entire flight from Aguadilla to new york assisting in a medical emergency. Her assistance diverted an emergency landing of the plane saved countless delays and missed flights. My friend won't complain as she feels it's her duty as a nurse, but I as her friend and the one who insisted that she use Jet Blue am embrrassed and outraged at the lack of customer service on Jet Blues part.
Please note, this happened in Nov. and I have written 4 times and spoke with an employee on the phone and to date no response for Jet Blue
Regards,
Paula Stockhausen
[protected]@yahoo.com

Digital Camera stolen from luggage at White Plains Airport on 1/16/11 at 3:30 PM Flight 595 to Orlando Florida. I noticed it stolen when I arrived to my destination.

This is a true story...I left my camera under the seat for 8 minutes. The crew actually reported finding my camera under the seat. I was told they would be down in 10 minutes and that's the last I saw of my camera. What's worse is that I carried my car keys in the camera bag as it was my only carry on and I was stranded in Buffalo with my wife and two kids until late the next day. I had to have a new key cut for my car which cost $250.00 dollars. I had over 300 pictures of my family vacation on that camera and those memories are lost forever. This was a despicable act by a criminal who works for Jet Blue airlines. This is still under investigation and if you return my photos (and you know who you are!) I will drop this case. If you choose to delete my memories forever and pawn my camera I hope Karma pays you back 10 fold someday...and it will you thief! May god forgive you but I won't and Karma sure as *** won't. Let's see what Jet Blue does to keep my business because honestly it was a great experience flying with them until this and they may have lost a life long customer over this. The supervisor on that evening did NOTHING to help he was as useless as a chair leg. Let's see if Jet Blue does the right thing and reimburses me for this. Camera $750.00 (replacement value is over $1000.00 since I bought it on sale). New key for my car $250.00. plus other expenses.

Jetblue employees steal! Traveling over holidays 2010, with pets. Paid for pet fees with same credit card (In one shot) paid for tickets. Mind you, required to purchase 2nd ticket for 2nd canine to fly in cabin and they still charged me pet fees for this 2nd ticket and they double charged me in addition to that! Upon check-in at counter, jetblue representative (Paul) asked me for pet fees again; which I had forgotten (In the fluster of moving back east and running late for plane) that I already paid. Doesn't matter, b/c paul saw on the computer screen that fees were paid already. I gave him additional $200 pet fees (In cash; a double charge). He pocketed the $200! Upon calling jetblue & submitting complaint to speak up (Jb's complaint dept), I found out that paul admitted to taking the money and claimed that when he "realized what had happened", he found me boarding the plane and gave me the money back. This is bullcrap! An outright lie! That never happened! Paul never gave me the money back! Now, jetblue wants to "credit" me, as if i'm ever going to fly them again! I gave them cash, they won't give me back what I gave them. They lock me into flying with them (& spending more money doing so) with a credit. I deserve to get back what I gave them. Paul pocketed his "christmas money" basically. Stole both from jetblue and from myself. Don't fly jetblue! They are dishonest!

Jetblue employees steal! Traveling over holidays 2017, with pets. Paid for pet fees with same credit card (In one shot) paid for tickets. Mind you, required to purchase 2nd ticket for 2nd canine to fly in cabin and they still charged me pet fees for this 2nd ticket and they double charged me in addition to that! Upon check-in at counter, jetblue representative (Paul) asked me for pet fees again; which I had forgotten (In the fluster of moving back east and running late for plane) that I already paid. Doesn't matter, b/c paul saw on the computer screen that fees were paid already. I gave him additional $200 pet fees (In cash; a double charge). He pocketed the $200! Upon calling jetblue & submitting complaint to speak up (Jb's complaint dept), I found out that paul admitted to taking the money and claimed that when he "realized what had happened", he found me boarding the plane and gave me the money back. This is bullcrap! An outright lie! That never happened! Paul never gave me the money back! Now, jetblue wants to "credit" me, as if i'm ever going to fly them again! I gave them cash, they won't give me back what I gave them. They lock me into flying with them (& spending more money doing so) with a credit. I deserve to get back what I gave them. Paul pocketed his "christmas money" basically. Stole both from jetblue and from myself. Don't fly jetblue! They are dishonest!

December 29 2010, Flight 896 from PuntaCana to Boston. DIRECT FLIGHT. from 3:45 PM (2:45 PM Boston time) to 6:45PM Boston time. This 4 hours flight was transform by PuntaCana to Orlando and Orlando to Boston because JetBlue's pilot can't flight back to Boston (JetBlue knew that before this pilot leave Boston) . JetBlue people in PuntaCana always told us to don't go to restaurant because we will board soon then we finally borded after 2 hours without mealt. We landed in Orlando and stay grounded in the plane for 2 hours (without food). Finally we took off for Boston and we arrived at 1;00AM still without any food. I travel with 2 young kids, do you really thing that is easy to stay in the plane 2 so long time without food? And because the 2 flight was too short, we never get movie in the plane because Jetblue have movie on the plane only if the flight is longer than 2:30 hours (that's what they told me but not sure if I can believe them now). Then Jetblue doesn't to give me compensation for this flight, they use the weather for excuse but the problem was not the weather, the problem was JetBlue logistic and crew at the PuntaCana airport.

Sitting in Seattle airport for 4 hours after scheduled flight time. Since it started to snow I was OK with a small delay. The pilot and crew did not leave their homes early as recommended for passengers and they "claim" that the snow on the roads has caused this huge delay. They keep stating 20-30 minutes more every 30 minutes. I can drive almost to the other side of the State in how long it is taking to get some workers who live 20 minutes from the airport. I drove through the snow and it only took 45 minutes (that’s 2 Counties away on the other side of Puget Sound!). The customers service is non-existent and the workers are patronizing. I would NOT recommend Jet Blue if you actually want to get where you are going. A small rinky dink airline with only a couple workers and no other flights. The extra $30 per passenger for a real major airline is worth it!

Jet Blue emails that your True Blue points are about to expire promise that you can prevent expiration by obtaining a True Blue credit card. They expire anyway. Customer service then says that once new points from True Blue credit card use post, they will then be reinstated -- which is not at all what they promised in their email. My new points posted a week ago and I'm still waiting. In the mean time I haven't been able to access them for planned travel (sale now expired) and who knows weather their new reinstatement promise is any better than their original.

Jet Blue is a rip off and should be avoided whenever possible. Jet Blue DOES NOT refund your money on cancelled flights. First Jet Blue will fine you $100 per ticket for cancelling and then deposit the rest in what they call "your travel bank" for later use on Jet Blue. After losing $100 per cancelled ticket you will still be required to pay your credit card company. Jet Blue claims that this is standard throughout the industry and that the terms (draconian if you ask me) were disclosed during the booking process. Jet Blue is aware that most people don't take the time to read the policy disclosure when Jet Blue is displaying that there are only 2 seats avilable. My bad, however their customer service is RUDE and I won't ever fly them again!

Refund my cancellation fee

Here is complaint my girlfriend decides to surprise me for my birthday by taking me on a 7 day vacation to jamaica and she decides to use my trueblue points without my knowledge in which she just told me today july 20 th. I was happy at first but then realized how can my girlfriend pick up the phone give a true blue representative my information and book a trip using my points. So I decided to call jet blue and cancel it and told her (Angie id #80825) my story. She then contacted a trueblue rep for me by the name of tammara id #19050 very very rude and not helpful and told her my story only for her to tell me there's nothing they can do. I dont get where is the security for jet blue I still cant believe it. So I had to book a florida trip just cause I have and had no intention to go to jamaica. I am very furious that they charged me a $ 200 cancellation fee. I want something done on this matter.

To refund me my $ 200 that I should not pay based on my girlfriend calling up trueblue and making a reservation on my behalf that easily. This is bs
Sincerely,

Giuseppe rodia

No mercy for Military families. Horrible, Horrible, customer service and they basically are screwing the consumer. My son joined the Navy on May 3rd we found out his graduation was suppose to be July 7th, on May 15th we booked a trip to Illinois, the next day May 16th we found out that the date was changed to June 24th, the flight orig. cost 840.00 to fly when we called to change it to the 24th they wanted to charge us and additional 130.00 per person. I faxed them proof from the military that we weren't the ones changing the date the military was, they basically said too bad. Nothing they can do. By time we went back and fourth the cost went up to fly so now the trip to see my son graduate boot camp has officially cost us 2000.00 for a two day trip to Illinois. Will never us them again.

May 10th 11:30: DC, DULLES AIRPORT The 1304 was supposed to depart at 10:57. We four were supposed to transfer the flight to Shanghai departing at 4:30 p.m. 1304 was delayed. We worried and explained our situation to the staff. Staff at front dest said :"We guarantee that the flight will departure at 12:30" Unfortunately, she guaranteed what she could not guarantee. The delay was repeated once and once again. People were busy fixing the airplane for hours. The flight finally departed at 4:00 pm and the delay was five hours. We missed our flight back to Shanghai. Stuff at the front desk denied our claim for the compensation of our stay at NY.

May 10th 4:30 JFK AIRPORT When claiming for our bags, we found that one of our piggy bag was destroyed. The trolly and the area around the trolley of the bag were severely broken. Jet blue staff at and baggage office declined our compensation claim, said according to the politics of Jet blue, broken trolley of piggy bags were not supposed to be covered in the compensation. After calling again and again, they gave us the hotel compensation at JFK. We explained about our situation to the supervisor (we remember his name): Four people, have to stand by or reschedule our flight, have to stay at JFK for at least two more nights.

When checking in at JFK INT HOTEL, we found that he gave us four people (3 ladies and 1 gentleman and professor over 65, who are not family members) only one two-bed room without any explanation or asking.

May 10th evening to the midnight JFK INT HOTEL We called the number for complain and it did not work out anything. We also called our fight company. For reschedule or stand by for our next flight two days later, we have to pay more than 900 $ per person.

This is our terrible experience with Jet Blue.

I am an ED RN who went to Haiti 8 weeks after the earthquake to work in a free emegergency clinic. I went with a non-profit group which meant that I paid my own way, which was just fine. However, I was REALLY upset the way Jet Blue handled us and our situation on the way there. I flew to Boston from Baltimore and then the plan was to fly from Boston to Santo Domingo. Unfortunately we had to take ground transport to Port au Prince, but the good news is that the Port au Prince is now up and running. There were extremely high winds in Boston and our flight was scheduled for departure, March 13th at 10:09 pm on flight #891 (BTW, I flew BWI to Boston on flight #1326). As it was we had a long journey ahead. I understand that high winds are something an airline cannot control, and I appreciate the company being safety conscious, believe me. But, our flight was delayed and delayed and delayed and delayed until finally just plain cancelled sometime around mindnight. As travelers with a good intention mission, we tried to be cool about it all and go with it. Thing was, Jet Blue couldn't figure out any other way to get us on our way to Haiti until something like 11pm the next night. So, like 24hrs later. In cancelling so late, we were offered no hotel vouchers and "slept" in our sleeping bags in the children's play room. We were given a few food vouchers, but of course at that point nothing was really even open until the next morning and we had to stay in the airport for 24 hours on average. In addtion, when the finally did decide to cancel our flight, we were forced to retrieve all of our bagage (mind you we were each carrying light weight duffels for ourselves, but enormous bags of medical supplies for the people waiting for us. The baggage carasel got all backed up or something (it was like Mayhem at that point and we were exhausted, but quietly so and going about our business). The bags avalanched on one another. They fell off the carosel, medical bags just didn't move and my tent was open, missing a small sack of stakes and detached from my duffel b/c the straps had literally been wripped off. Now, I have traveled with that bag since I bought it in Australia 20 years ago and it was in perfect condition. No reason why straps (oh and the little buckles that used to be a part of the straps sailed by on the baggage carosel when it did move)should have literally been torn off, tearing open the top of my tent bag. So, the tent was gone for quite a long time. I had the duffel with the big tear where the tent used to be and eventually got the bag with medical supplies (weighed more than I did), but around 2am or so someone finally found my tent. I was super nice to all the young women and men working that night by baggage claim in that little office for "complaints" b/c I think they were going to cry. They were working sooooo hard in an awful situation that was not their fault. I yelled at no one although I myself was in tears as I tried to find my stuff, lug around this heavy medical bag and figure out what I'd do in Haiti without a tent and in the airport for more than 24 hours while the walking wounded and injured waited for us in Haiti. Ground transportation from the Santo Domingo to Port au Prince got so messed up b/c of the delay that we had to sleep on the street in Santo Domingo from 3-ish am to 7-ish am to get our ground transport since we were over 24hrs late. But, really, the worst part of all, was NOT any inconvenience to us or to me, but rather to the people of Haiti that we were trying to help, in addition to the staff we were coming down to replace. Because we could only run the clinic sun up to sun down due to electricity issues, we lost A LOT of time that we SHOULD have and COULD have been down there helping these people. That's what brought most of us to tears...was just the idea of all those people waiting for us and us sitting around on our butts waiting for what we didn't even know what and not being treated particularly respectfully in the process. To me, not treating us with respect, was disrespecting the people that we were trying to hellp and the medical mission that we were on. Now, add to that they we still were out the same amount of money (money that could have been put towards more supplies or another trip) to be there SO much less of the time. We felt SO bad. Because of the shortened length of stay we did our best to dive into the situation with both feet without orientation and functioned just fine on our mission, but it was way too short and we've been asked to return. I cannot afford another airline ticket, but I want to return to complete the mission that I started...to actually GET the chance to be there at least a week. That's what we should have been there for. We saw hundreds of patients a day and so for the time that we were not there and the other team had to prepare for departure, that was hundreds of men, women and children that we could have helped that day. If you are unsure of my authenticity, go to http://www.yorkdispatch.com/local/ci_14822604 and you'll see an article about the mission in which I NEVER mentioned our VERY late arrival or anything about any travel troubles b/c in the scheme of things, that wasn't even on the radar. The only reason it is now, is b/c I feel like I was there such a short time to begin with and with so much anticipation and help to offer, and then was there an even shorter time and it just wasn't fair to the Haitians or the people trying to help the Haiti community. They have asked me to come back. They would like me to come June 15th-22nd. I can only think of one way to do that since I would still have to pay my way as far as everything else and that is if Jet Blue steps up and helps me get there. Either A) by compensating me for the travel situation and the poor way in which we as people and our belongings (which in this case couldn't have been more important) were treated or B) I had to have been eligable for a million frequent flier miles, but b/c the agency booked it, I have no idea if that was done and since there was shere chaos when we checked in, who knows? But, I flew from BWI to Logan to Santo Domingo. This time I would actually be able to fly directly into Port au Prince and would be mid-week to mid-week and therefore probably a lot cheaper than the first time. So, I wonder. Will Jet Blue set it right for Haiti and for those of us whose missions were cut short and who were barely acknowledged. Then when we do finally fly, we experience even more hours and hours of delays and then we have to pay for like pretzels. Unreal. Thank you for your time. This message is an independent message not to do with the agency in any way. I'm just trying to figure out how the heck I can afford to get back down there to finish what I started and I would NOT want them worrying about it. They have enough to worry about down there.

Jetblue airlines has not refunded the amount that they promised.

My flight to jacksonville from boston has been cancelled on march 13, 2010 due to weather conditions. I was rebooked the following day but the flight was again cancelled because of "no crew members". On the jetblue counter, I was given a ticket with the amount saying $340. The person from jetblue circled that amount and told me that I will get full refund of that amount even though I take the flight back. I booked another airline to fly to jacksonville.

I wait for my refund and only $155 arrive. I call jetblue to see what happened. They tell me that the refund had been done wrong by "someone" so they need to wait but given the circumstances I will get the full refund even though I took my flight back.

I made 4 phone calls and got the same answer. They even tell me that I should get $100 on my credit card, and about $80 on my jetblue account because I used some points to purchase the tickets. After about a months, I call again because I do not see any refund promised. Now on april 8th, they tell me that because I took the flight back, they will not refund me.

I am not making up all the promises and numbers. I was told from 4 different people that I was promised a refund, and jetblue acknoledged the "circumstances of cancelling the flight so they should give me a full refund."

I was lied by jetblue about the refund for a month to be told at the end that they will not do it.

They even hung up on me.

I called yesterday evening to make a small change to my Jetblue reservation. The cost of the original flight was $105. I was told that the change would cost me the difference in the price of the ticket, $20, plus a $50 change fee. I told them I would call back the next morning and make the booking. To my surprise, they now wanted to charge me a $100 change fee. My best guess is that someone put a note in my reservation file that I was certain to make the change...then when I called back, they gauged me. I spoke with Sarah the Supervisor (Employee id #09542) who had no sympathy and would not reduce the fee.

The change in my ticket cost me more than the original ticket. It was basically equivalent to buying a new ticket.

Apparently customer service is not their cup of tee.

Made a reservation online and accidently clicked the "8th" instead of the "7th" in the date drop down when I booked a flight. I immediately (within seconds) went back in to change this and was shown that there was a $100.00 change fee so before I did anything further I called the reservation line and was told my call would be answered withing 20 minutes.

At 20 minutes I hung up I went ahead and changed the reservation online for $100.00 just to get the error corrected and decided to call again and I also filed a "Concern" online (the webpage reads that if the flight is within 24 hours, which it was, you would receive a response within 24 hour). Upon pressing submit, I got an auto-response that I would hear back within 14 days! I placed another phone call and this time held 12 minutes when I was finally able to get a human on the phone BUT she said she couldn't authorize a refund of the $100.00 error fee and that she had to get a supervisor on the line and so we would need to hold until a supervisor was available but she would continue to check back in on the line. After holding for 28 minutes, the call was disconnected! So I have placed 2 phone calls, filed 2 "concerns", wasted 1 hour of my time, forked out an extra $100.00 to give a company business! Never again!

My children (14 & 11) had an extraordinary opportunity to spend time and visit their grandparents in Florida. They would be traveling alone, a first, and I am a nervous parent who wishes to make this a truly memorable experience for all of them. Unfortunately, what I am now experiencing from Jetblue is a distraction for all and it really didn't need to be.

It started as we approached the baggage drop off counter. There was no "good afternoon" or "welcome to Jetblue", I simply got an outstretched hand wanting my boarding pass. I had a question about my wife and I approaching the gate with the kids. I was told "only 1 per reservation" in a barely audible voice. I had 2 kids, which counts as 2 reservations, I figured I would ask. Apparently I was wrong, since she hissed back "Only 1 Per Resevration!". At that, the female employee next to her took notice, looked at me and smiled with a changed worried look in her eyes. She did nothing else, but watch me endure the rest of me encounter. My agent stared at her computer monitor as she searched throughout the Jetblue network for some mysterious information, because all she told me was to wait, as I stood there helplessly clueless for several minutes as my wife and kids are bouncing on my back asking what is going on. Finally, I get her attention to ask if the rest of my party was needed there clogging up the area, blocking all other travelers. I had to ask the question 3 different ways before she understood, said yes, and walked away, leaving me there smiling at the other agent uncomfortably for five minutes. When she came back, she handed over the ticket with some paperwork- and without explanation- which at this point I didn't expect, she directed me to hand over the bags, tagged the first one and turned away saying "all set". I barely heard her, so I waited with the other bag. I wanted to thank her for her help and excellent service skills and told her to "Have a Nice Day", which was admittedly dripping with sarcasm, but not obsenity. She waved me off in dismissal, and I left without watching to see that the second bag was properly taken care of.
The kids arrived, with one bag missing, and my parents desparately trying for perfection with this visit.

Travel time so far, from my door to meeting is seven hours and it is time for my father and mother to be sleeping on the couch with the TV on. My father apparently had issues with the person in baggage claim and came away without knowing where the bag was. He was uncharacteristically upset relay the story to me by phone, so I called Jetblue.

When you call Jetblue, you are not actually given an option for "customer service", which I no longer find tolerable for a company that "positions" itself as the industry leader in that category. Hence I'm pissed off and not going to take it anymore. The options I am given ask me to wait 3 minutes for a Jetblue representative to take my reservation. Why do I need to wait to give any company my business? And why can't they offer me an option that doesn't involve me signing my true allegiance to anything but Jetblue? Hell, I'm on hold so long, I swear I'm going to write a real letter of complaint and make sure everybody is going to read it for a change!
A woman answers with the standard scripted greeting. To her credit, she was quickly able to find my son's bag on the otherside of Florida and assured me it would make its way to his grandfather's by the next after noon.
My father called the baggage claim office this morning and was told that "since the gentleman who answered the phone had just gotten to work, he would be unable to assist him." Do you ever want to hear that from someone on the phone? Especially since your son was able to find out from his livingroom in New Hampshire. speaking with a woman in Salt Lake, 12 hours earlier? My father persisted, he has only 3 days with the kids and my son has no clothes. He wanted some information, but was given nothing. It is now 1pm. They have tickets for the Redsox- Yankees spring training game tonight, and my son has things in his bag that he really wanted to get signed by the players.

There is one question I would like answered. How far will a company go, foresaking real satisfaction for its consumers. I feel that service is formulated and factored in on the cost sheet of a corporation, and that the complaints of individuals are insignificant, until they hit the bottom line. Complaints can usually allow management to point a finger, but rarely create systemic change. Why is it Jetblue, of all companies, has these kind of individuals working with the public? We are in a recession. People are out of work. Do you not pay enough for these jobs to get quality people in these areas? Why should I give my money to Jetblue or any other company. It is not always just about the price!